491 comments found.
Hello! I opened a ticket (#1968877)... What’s the waiting time on these? I’m stuck.
Hello,
Your ticket has been answered. Please, check whole response on ticksy.
Best, Mikado
I would like to set default left and right widgets for the menu. this setting is not global, you can set it only in post/page settings. Would it be possible to make it global? I mean mkdf_custom_header_widget_area_one_meta and mkdf_custom_header_widget_area_two_meta
Hello,
Please, open a ticket at https://mikado.ticksy.com and include your website URL with wp-admin access. Our support agent will assist you there.
best, Mikado
Hi! Is it possible to use my own illustrations instead of the icons shown for example at Baleares and Provence? I want to use the theme for a gardening and food blog and would need other symbols. Thank you!
Hello,
Thank you for taking interest in our theme. Generally, all images could be changed. But may we ask you to send us screenshots of images you want to change? And page links to our demo website where those images are used? Thanks
Mikado
I meant these illustrations (coffee, books etc.) used for links/categories http://neu.allesisstgut.com/wp-content/uploads/2019/04/Bildschirmfoto-2019-04-09-um-18.20.55.png
Hi,
Yes, in appearance > widgets you could locate these two widget areas and add desired image ID like here https://www.screencast.com/t/CnWU4xcI For any other assistance, our support team is on your service at https://mikado.ticksy.com/
Best, Mikado
Hi there. I messaged support 2 days ago and still awaiting a reply.
Hello,
We located your ticket and it has been answered by our support agent. Please, check response on ticksy.
best, Mikado
I’m thinking of buying this theme, but I had a few questions about the Provence home page..
1.) For the main slider, would I have any control over what posts show up there? Is it automatically the newest posts, or can I cherry pick my favorites?
2.) Would I be able to change what order the different sections of the home page appear in?
3.) Is the theme mobile friendly and responsive?
4.) I’ve seen several comments that this theme makes your site take longer to load… Is there a way to reduce or change that?
Thanks!
Hello there,
Thank you for taking interest in our BackPack Traveler theme. 1) First element on this page https://backpacktraveler.mikado-themes.com/ is Blog Slider and you are able for example to set just one category from which posts will be shown https://www.screencast.com/t/fljkc4jJ 2) Yes, of course. Whole page and other pages/posts are created using WPbakery page builder and using its’ drag&drop functionality you are able to achieve desired layout and arrangement https://www.screencast.com/t/5xPLeaqD6s 3) Yes, it is fully mobile friendly and responsive. 4) Some people asked about page load time of our demo website, but it doesn’t mean that our theme is slow actually. Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance. If there is any other doubt, we are here.best, Mikado
Thanks so much for the quick reply! This theme looks great. I’m going for it.
You are welcome. We are glad to hear about your positive impression.
Wish you all the best, Mikado
Hi! I’ve opened a ticket 4 days ago and still got no answer #1952079. Please let me know, I need this fix asap. After uploading images, something goes wrong and remove them. Please check the ticket for more details
Hello,
Your ticket has been answered. Please, check whole response on ticksy. We are really sorry for waiting longer.
Best, Mikado
Please, Is there someone that could know how can I solve my problem or someone that can fix it? It’s the first time that I write to a Customer Care and after a week anyone didn’t solve my problem. Every answer someone gave me are unuseful. It’s Incredible.
Your ticket has been answered. Sorry for this delay, we are doing our best to answer on all tickets in timely manner. And since you ticket is assigned to our agent, it should be resolve asap.
Best, Mikado
PLEASE check my new message with more details, because I need to fix this so I can go online with my Blog ASAP!
Hello again,
Yes. We informed our agent about your reply and your ticket should be answered asap.
Best, Mikado.
It’s the first time that I am very very very very unsatisfied from a Customer Service.
Please, it’s a week and no one knows how can fix my problem. It’s INCREDIBLE!!!!!!!!!
Hello,
We are really sorry because of this bad impression you’ve got. We checked your ticket and our agent replied back to you again. Feel free to check whole response there. We hope this latest solution will be what you’re looking for. We are doing our best to support our customers and we do hope once everything is sorted you’ll change this bad impression you’ve got and you’ll eventually find a joy working within our theme.
Best, Mikado
The preview is not working 
Hello,
Yes, it is temporary issue with the server, thank you for reporting it. We are aware of it and we already taken steps in order to resolve this. We need to ask you to try again to reach our demo website https://backpacktraveler.mikado-themes.com/ since it should be resolved. Thank you for understanding.
Mikado
Hello, I have added some questions before I buy on issue 1754907 of your support system. Could you please reply?
Hello,
Your ticket has been answered by our support agent. Please, check response on ticksy.
Best, Mikado
Hi, I’ve posted a ticket #1953894 can you help me please? Any help could be really appreciated. Thank you
Hi,
Your ticket has been answered. Please, check response on ticksy.
Best, Mikado
Hi! I’ve opened a ticket 2 days ago and still got no answer #1952079. Please let me know, I need this fix asap. After uploading images, something goes wrong and remove them. Please check the ticket for more details
Hello,
Your ticket has been answered. Please, check response on ticksy.
Best, Mikado
Hello, I opened the ticker # 1948305, 3 days ago and I still have not received an answer. Reporting this:
I’m having problems with the setting of Mikado Instagram List, in any of the two types: gallery or carousel, when you put the value in Number of Photos = 8, the page only displays up to the menu, with values less than or greater than 8, there are no problems.
The issue is that I want to display 4 columns with two rows, this makes 8 photos.
Hi,
Your ticket has been answered by our support agent. Please, check response on tikcsy.
Best, Mikado
Hi, I’m thinking about buying your theme, but I have a question. Which plugins are used for google maps en travel routes. Is it also possible to have multiple routes displayed in one map? Thanks in advance! Kind regards, Koen
Hello there Koen,
Thank you for taking interest in our BackPack Traveler theme. We integrated google apis so there is no need to use any third party plugin for this purpose. And here is one page where is added map with more than one destination https://backpacktraveler.mikado-themes.com/elements/map-with-destinations/ We hope it is what you’re looking for, but if you need any further help, please, let us know.Best, Mikado
Thanks For your reply and sorry for my late response. I didn’t receive notice of your reaction.
I’ve seen the page you mention, but I want to show multiple travel routes in one map, not just the destinations but from begin to end. Is that also possible?
You are welcome. ON Destination lists, we used these images https://www.screencast.com/t/qImP3c4y1 to make maps with pins, but there is no such a thing to connect pins on a map. But maybe you could use some plugin for that purpose.
Best, Mikado
The theme is very hard to use, a lot of things dind’t work. The page-speed need to improve.
Hello,
Here is our Official Manual that should be helpful for getting started and if you need any further help, please, reach our support team at https://mikado.ticksy.com/ Just include your website link with wp-admin access so they could provide you tips how to improve page speed performance, too. ThanksBest, Mikado
Hi there, I’ve been waiting 5 days for a reply to ticket #1940861.
Hello,
Your ticket has been answered. Please, check response on ticksy. We are sorry because of delay in answering.
Best, Mikado
Hi there. I have been trying to install the Demo Content but it always gets stuck at 90% and doesn’t move any further. Do you know how I can fix this?
Hello,
Thank you for choosing BackPack traveler. Please, check this article for demo import https://mikado.ticksy.com/article/12620 and if you need further help, just open a ticket at https://mikado.ticksy.com/ and include your website URL with wp-admin access and our agent will help you there.
best, Mikado
Hi guys, 2 days have passed since I replied to my support ticket. I understand it’s weekend now so I will only hear from you Monday at the earliest? 4-5 days to resolve an issue is rather long. Can you please respond to ticket #1931571 at your earliest convenience.
Hi,
Please, check your ticket now. it has been answered by our support agent.
Best, Mikado
Hi, is there any possibility to get a refund and return the theme? I am super unhappy because still after installing the demo It does not look like the bought theme. I am trying for 3 month and my patient is over now. Thanks
Hello,
We are sorry to hear that. We are not able to find any ticket from you on our support forum. Please, note that our support team is on your service at https://mikado.ticksy.com/ and will gladly help you to setup your website within our theme on desired way. We really hope we could hear from you on ticksy.Best regards, Mikado
hi, does the theme support RTL ? i want to use it in an hebrew website
Hello,
Thank you for writing in and taking interest in our theme.
Unfortunately, it is not RTL ready
Best, Mikado
Hi, I have bought some templates and I have never had such problems with them. First, you cannot install, even through all the tutorials. I managed to install it on a server on a PC after a few days, and just like half an age. I wanted to write on support, but this template is not there to choose. I don’t even have the option of installing it for a fee. Do I need to install just SIRACUSA? can it somehow? I will pay for the installation. But I do not want to download a million other sites, which then do not work.
Hi,
Thank you for choosing BackPack Traveler. Our support team will gladly help you to setup your website within our theme. Just visit https://mikado.ticksy.com/ and click on a “Submit a ticket” button and then scroll down until you find your theme like here https://www.screencast.com/t/Pc64PTxbu Just make sure that themes are not sorted alphabetically.
Best regards, Mikado
Hi, after 24 hours you guys only replied to one of my support tickets. I have been waiting 2 days for a response.
Hello,
We just checked and all your tickets are answered by our support agent. Please, check responses on ticksy.
Best, Mikado
I replied to the tickets and awaiting your feedback.
Your tickets are answered.
best, Mikado
