Hi,

Sorry to hear of the trouble. We’ll need to check what’s happening within settings to understand what’s causing the error. It’s most likely a server setting causing the problem.

Could you mail us via our profile page here https://themeforest.net/user/imaginem#from

Please include the username you registered to along with email address so we can activate the account at support forum manually. Support will be glad to help check what’s happening to resolve the problem.

Thanks

Hi,

Thank you for taking interest in purchasing Refrakt theme.

1. Yes, you can create a fullscreen HTML5 video using revolution slider in the theme and have it display as homepage.

2. We have before and after block as an inbuilt function. You can see from demo link here http://refrakt.imaginem.co/project/in-eget-libero/

3. You can ask the plugin author to see if it needs any special requirements. If it’s designed to work with all standard themes then it should be ok.

Thanks

Hi, Refunds aren’t handled by us directly. You can request one via this link

Thanks

Hi, Sorry about that. We’re checking on your ticket now.

Thanks

Hi, You’ll be getting a reply in support forum if it’s posted there.

Support will help you with this.

Thanks

Hi,

Thank you for taking interest in purchasing Refrakt.

Our main development machines are Mac based. It’s working fine on Safari and has been used extensively on it. We also tested now which displays it fine.

Please contact us via our profile so we can reach out and our developers will be able to find what’s happening. https://themeforest.net/user/imaginem#from

Thanks

Hi,

Yes, it is compatible with WordPress 5.x and will be for future releases.

Thank you for taking interest in purchasing Refrakt theme.

Super , thanks very much!

HI,

Sorry, but we don’t have any open tickets in Refrakt theme support section and we aren’t able to find your username either.

Could you check if your ticket has already been replied to.

If not please provide a link of the support ticket here so we can pass it to support.

Thanks

Hi,

Could you check if you have the latest version of theme. You can easily upgrade using https://envato.com/market-plugin/

If this doesn’t resolve then you can post to our support forum so support can help check what’s happening.

You can Register to support forum then create a New Support Thread here

Thanks

Hi, It looks like the ticket has been answered already.

Thanks

Hi,

Could you register post to our support forum with url to the page where this is happening for support to help.

You can Register to support forum then create a New Support Thread here

Thanks

Hi, thank you. I just added the new support thread.

Hi,

Sorry, there isn’t a feature which can do this. You can however use the lightbox block which can be used to display video lightboxes.

Let us know through theme support forum to provide more information on this.

You can Register to support forum then create a New Support Thread here

Thanks

Hi,

Could you post to our support forum so we can help with this.

You can Register to support forum then create a New Support Thread here

Thanks

Hi,

Thank you for taking interest in purchasing the theme.

Please check WordPress requirements which is what will be needed to run the theme. https://wordpress.org/about/requirements/

For best performance you can set following although it will work even below them: max_execution_time 180 , memory_limit 128M , post_max_size 32M, upload_max_filesize 32M

Thanks

Hi,

Could you post to our support forum for us to help with the import.

You can Register to support forum then create a New Support Thread here

You can create a support thread and make one more reply to the thread with wp-admin login information and mark the reply as private for support to process the import for you.

Thanks

thank you

Hi,

Thank you for taking interest in purchasing the theme. The theme has not been tested with a booking plugin but it should work on plugins that are designed for standard themes. We can recommend contacting the plugin author to see how they support themes and if it needs a special requirement and incase of issues how they will help incorporate them.

Any editable page in the theme can be made to display the booking plugin contents.

Thanks

J’ai contacté l’entreprise, c’est en faite un widget. pensez vous qu’il est donc possible de l’intégrer à la sidebar du menu? Sur votre template est il possible d’ajouter des widgets en dessous du menu (vertical)?

Hi,

The vertical menu has a widgetized point where the social media icons are displayed. You can use that space but it’s not really designed for a booking form. You can ask your plugin author if they extend help to implement and if it will work in that space.

Thanks

Hi,

Thank you for taking interest in purchasing the themes.

Yes, it’s compatible with PHP 7.2 and above.

Both Refrakt and Kreativa are photography themes by us and will have similar functionality.

Best if you purchase based on each demo. This way you’ll know which design features are included.

Thanks

Hi,

Yes, you’ll need to upgrade the theme to latest if you’re using WordPress 5

You can upgrade easily using https://envato.com/market-plugin/

Let us know through theme support if there’s any problem after upgrading to latest version and the problem persists.

You can Register to support forum then create a New Support Thread here

Thanks

It works now,thanks! I’m using this theme for some month and I love it. I’t easy to use, beautiful and powerful. Good job, guys!

Happy to hear!

Hi,

Yes, you’ll need to upgrade the theme to latest if you’re using WordPress 5

You can upgrade easily using https://envato.com/market-plugin/

Let us know through theme support if there’s any problem after upgrading to latest version and the problem persists.

You can Register to support forum then create a New Support Thread here

Thanks

Thanks so much for the quick reply. It looks like it is back to working order.

Hi,

Thank you for taking interest in purchasing Rekrakt theme.

The theme is comptabile with WordPress 5. We’ll also be making it optimized for gutenberg. It’s not currently optimized for gutenberg.

Thanks

Thank you for your answer.