Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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When is the next update coming out? Thanks :)

Hi,

The new version is scheduled to be released right after the release of Woocommerce v3.6. :)

The UX Builder will still not update any changes to pages that I do, I hit Update after making changes and then click the X and it says “Exit? All changes since last save will be lost.” like I never even hit the update button. I have had to manually update pages using html on the backend. Very frustrating! This has been happening since wordpress updated to the new backend page builder… I asked for support months ago with no resolution!

Hi,

I forwarded the last message sent by our Help Desk via ticket #78033. Looks like you didn’t reply or get it. Please check your inbox.

Hi,

how can I chance the colour of the cart icon and cart text in the header?

Can I change the background colour and/or the border line of the search form as well?

I have already found a way to change the colour of the search form font by adding to the Global Settings > Header Scripts

Thank you very much in advance

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi, is it posible to make 404 page as landing page without header and footer? tnx

Hi,

You can create a specific landing page without header and footer. No need to use a custom 404 page for the landing page. Besides, you can’t create a 404 Block without a header and footer.

Hello! I would like to know if you have any comments on the new update of WOOCOMMERCE announced by email on April 11.

I await your comments, Regards, Toni

Hi,

Yes, a new release is ready for the new version of Woocommerce (v3.6). :)

Hi

I gave you guys access to my site as requested in your reply on the support ticket

have you been able to see how to increase the height of the product category images?

any update to this? word fence tells me that you logged in over 4 hours ago,

steve

Hi,

Your ticket #82821 has been replied and seems you got it. :)

Good day! My hosting provider deleted my domain and blocked my account, how can I restore the license of the purchased theme? 10q

Hi,

I sent a reply via ticket #83090 :)

Hello,

When i will set up the color or anything in customizer there are no options. you can see it on the screenshoot: https://www.bilder-upload.eu/bild-83bcbe-1554133553.jpg.html I think its no ok to say support expired i never need it in the first 6 months. This is really shit.

Best Regards i hope you can help me.

Hi,

The Customizer is a Wordpress feature. If you have a problem with that, you need to check plugin conflict, PHP and WP memory limits, PHP version, file permissions, etc. It’s better to contact your host to ask if you have the minimum requirements. But as I said, the top 2 reasons are plugin conflicts and insufficient allocated memory.

Hello,

Thank you for reply – i deactivate als plugins and test it – had a conflict with a plugin! Thank you 5 Stars

Hello! Can a site connect directly to an SQL database (Excel or XML format) and take information from there? (you need to configure synchronization (integration) of the database and the site).

Hi,

Your issue is not about Flatsome. :)

Hello

How can we put in the blog section that is shown randomly?

https://drive.google.com/open?id=1eYoDe8WlDo2gFyBZQE0XEwVOUYJ4pvRh

thx

Hi,

There is no option for that. But I sent a request to our developer team to ask if it’s possible to add one. :)

Hi, please could you tell me if the theme is compatible with the Advanced Custom Fields Plugin? If not compatible with the plugin will it display standard WP custom field content? Thanks.

Hi,

We haven’t tested ACF officially but many Flatsome users use it without any problem. You can get their valuable opinions by joining our official Facebook Community.

Can i create category pages with category descriptions below the list of products? like on this page, where they show a lot of text below list of products: https://www.skatepro.dk/c2.htm

Hi,

Yes, you can display product short descriptions below the product images on category pages.

Well thats not what i want to… Please re read my question. I want to create category descriptions that is shown below the list of products. Not product descriptions…

You can add top and bottom contents (including HTML and shortcodes) separately for each category.

Is the Flatsome Studio down by any chance?

No, it’s up. Can you please submit a support ticket here?

Our support team will be happy to assist.

Now its up again yes, but the page was not loading yesterday. Thanks

Hi, I have notice 3 things in the latest release (not sure how long they been there) that causing issues.

1) The menu on iPad mini and mobile show the “Assign a menu in theme options” even after the mobile menu is set in manage menu locations.

2) the mobile menu icon & shopping cart icon drop down a line and are on the left side of the screen on iPad mini.

3) The “ux_banner bg” dose not adjust for iPad mini size correctly.

Thanks for any help.

Hi,

Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi, I’m trying to add parallax scrolling effect, it does not seem to work on mobile, I also checked the flatsome demo parallax webpage on my mobile, not working.. any guide?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Done.. Thanks!

1. I found an error of sticky header in Flatsome 3.8.1 when I ticked only Header Bottom. As the result, the mega menu is skewed on the right. Please the follow video: https://www.useloom.com/share/d5f73c93c8ea4669991ee86aa6c1f62f

2. Is there any way to show only bottom sticky header on desktop but showing both Main Header and Bottom Header on mobile?

Hi,

If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

So WP Bakery Page Builder / Visual Composer can now be installed and used in Flatsome without any issues? I remember it was an issue before and I wanted to make sure 100% before telling my clients.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

To ask if WP Bakery can be installed? Okay.

Any body please tell me this site asianwaytravel.com using flatsome or not?

Hi,

No, it’s Storefront.

Content Security Policy: The page’s settings observed the loading of a resource at https://flatsome3.uxthemes.com/ (“default-src”). A CSP report is being sent. Content Security Policy: The page’s settings observed the loading of a resource at https://flatsome3.uxthemes.com/demos/shop-demos/classic-shop/ (“default-src”). A CSP report is being sent. Content Security Policy: The page’s settings observed the loading of a resource at https://www.googleadservices.com/pagead/conversion_async.js (“script-src”). A CSP report is being sent. Content Security Policy: The page’s settings observed the loading of a resource at https://googleads.g.doubleclick.net/pagead/viewthroughconversion/943617023/?random=1553938078111&cv=9&fst=1553938078111&num=1&guid=ON&resp=GooglemKTybQhCsO&u_h=864&u_w=1536&u_ah=826&u_aw=1536&u_cd=24&u_his=3&u_tz=420&u_java=false&u_nplug=1&u_nmime=2&gtm=2wg3i1&sendb=1&frm=0&url=https%3A%2F%2Fpreview.themeforest.net%2Fitem%2Fflatsome-multipurpose-responsive-woocommerce-theme%2Ffull_screen_preview%2F5484319&ref=https%3A%2F%2Fthemeforest.net%2F&tiba=Flatsome%20%7C%20Multi-Purpose%20Responsive%20WooCommerce%20Theme%20Preview%20-%20ThemeForest&async=1&rfmt=3&fmt=4 (“script-src”). A CSP report is being sent. Content Security Policy: The page’s settings observed the loading of a resource at https://flatsome3.uxthemes.com/elements/ (“default-src”). A CSP report is being sent. Content Security Policy: The page’s settings observed the loading of a resource at https://flatsome3.uxthemes.com/features/woocommerce/#shop-features (“default-src”). A CSP report is being sent.

What The Hell is That ?

Hi,

If you still get those errors after you deactivated all plugins, please contact your host. Content Security Policy error is not related to Flatsome.

It’s on your site :( , Live Demo Preview Classic shop . Not me ! I don’t install any site right now !

I’ve just checked https://flatsome3.uxthemes.com/demos/shop-demos/classic-shop/ with Safari, Firefox and Chrome again but there is no error on the web console. Can you please submit a support ticket here?

Our support team will be happy to assist.

I am using flatsome & wpml. Does anyone knows how to display a different facebook link on header for any language? Yes i have different facebook pages for every country!!!

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