Hi,

Can you please share your Live site URL with me here and also the screenshots so I’ll check and provide you the complete and exact solution for it.

Thanks.
   

Sure. Website is https://alhareth.net and I can’t attach file.

Hi,

For Cart Issue: Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache:

#mini-cart {
    background: transparent !important;
}
#mini-cart .minicart-icon {
    color: #000 !important;
}

And regarding Contact Number issue: Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/5000612747--15-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

Please download the latest theme German Language translation files attached below:

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

1. Yes, Porto WordPress supports schema on google results, Please check it with our live Demo URL: https://search.google.com/structured-data/testing-tool#url=https%3A%2F%2Fwww.portotheme.com%2Fwordpress%2Fporto_landing%2F

2. The Page Builder is fully Compaitable and Tested and Required Plugin and also comes up with the Theme Package is WP Bakery, You can use it, or If you want to use Elemenator plugin you can also use it but at your own risk as we have not tested the plugin yet with the Theme.

3. Sorry to say that but this is not Porto WordPress Theme URL but the WoodMart Theme URL, and the search/filter used on theparticular URL is the advance search feature, By default Porto WordPress do not have this feature but if you want you can use any plugin for it.

4. Sorry to say that but this is not possible, This requires Customization and if you want our paid Customization services after purchasing the Theme, you have to contact our Customization team at nicework125@gmail.com

Thanks.

Hi,

1. Sound’s Good!..

2. Actually, the Footer is made using Block and under Footer block, we have used WP Bakery elements for Custom Text, so if you want to translate it you have to change the Custom Text by going into Blocks >> Footer and edit the Footer block and finally change anything in it as per your requirements.

If after that still, you have an issue then please contact us through our support system so our experts will help you out.

Thanks.
   

Yeah, I got that..but how to make it multiple version at the same time? So that when language(View) switcher changes, the pages should load corresponding footer of the language the page exposes…understand?

Hi,

The plugin you are using for translating your site in multi-language, Please contact the particular plugin author and ask the plugin author that using the plugin how to translate Custom Text, The plugin author will guide you more and proper about it.

Thanks.

Hi,

Please download the latest plugin from this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And sorry to say that but you can not use the premium templates of the Slider, as this is Envato policy you may wish to confirm from them as well, If you want to use the premium templates then you have to separately purchase the premium plugin.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/02/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

1. I have just tested your site at my end and it is working perfectly fine, Please see this screenshot: https://pasteboard.co/I7LyMyH.png
It must be the cache issue at your end nothing else.

2. Really sorry for the inconvenience, but this is the demand of the situations, WooCommerce, WordPress, WP Bakery, etc updated and we have to update the Theme for making it compatible with the plugins and WP, and for this, we need to change the Core files as well. We always want you to enjoy Porto, that is why we are adding more and more functionalities in it as well.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/05/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Thanks.
   

Hi,

The Size Guide Tabel comes from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and you can see in the screenshot clearly that Block is being used to create that tab so go to Blocks find the particular Block: https://prnt.sc/iog8kv and just edit and change as per your requirement and as you said that you want to disable/remove the Size guide tab from Single Product Page so just remove the Block Slug name from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and check your site after removing the browser cache.

Thanks.
   

Hi,

You have to set the Shop/Category page layout from Appearance >> Theme Options >> WooCommerce >> Product Archive.

&

You have to set the Single Product Page layout from Appearance >> Theme Options >> WooCommerce >> Single Product as per your requirements.

Thanks. .
   

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.
   

Hi,

Please go to Appearance >> Theme Options >> General >> Live Search and turn ON the Live Search from there and then go to Plugins and deactivate Yith WooCommerce Ajax Search plugin and then check your site after removing the browser cache, I hope you will find Live search working, This is the default functionality of the Theme, Live Search and Yith WooCommerce Ajax Search will not work together, you can only use one at a time.

Hope this is all clear now.

Thanks.
   

Thanks you. it worked

Most Welcome!..

Hi,

First of all congratulations, You did it .

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

div#topcontrol {
    display: none !important;
}

Thanks.
   

Thanks . This did exactly that I needed. Thanks for your excellent Support

Most Welcome!

Hi,

Sorry to say that but there is no option in the Theme for setting up the sidebar background image, you have to do it with the help of Custom CSS and then paste that CSS into Appearance >> Theme Options >> Skin >> Custom CSS, it will work for you.

Thanks.
   

Hi,

Please download the latest plugin from this link: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

and delete the old version of the plugin from your site and Install the latest version it will work for you.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

First of all thanks for showing your interest in Porto WordPress.

All Theme Forest products allow One license for each domain on which you will install the theme (sub-domains or multi-site installation does not matter though).

So regardless of a number of clients, license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of Theme Forest (and we have no control over this), you may wish to confirm from Theme forest here:

Thanks. Have a Great Day

Hi,

This is because of the FVM and Cache, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/5000612747--15-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Thanks.
   

Hi,

You can set the page Layout as per your requirements by editing the particular page and then scroll below you will find view options and under view options you will find “Layout & Sidebar” option and you can set it the layout and sidebars from there as per your requirements, Please see this screenshot: https://pasteboard.co/I7CB8rJ.png

Thanks.
   

Thanks for the quick reply. Unfortunately those options do not appear for me. I have radio buttons and left and right sidebars are not listed.

Hi,

Can you please make sure that you are using the latest version of the Theme and Theme required/recommended plugins as well, If no then please update it and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

Please go to Appearance >> Widgets and set the footer widgets as showing in this screenshot and check your site after removing the browser cache: https://pasteboard.co/I7CzuJU.png

Hope your issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.
   

This issue has eventually been solved by your team. Although, I later had to set the display of this feature to none- so as to make the site look more decent.

THANKS

Sound’s Good!..

That your issue has been resolved by the team

Thanks for contacting us. Have a great weekend!..

Hi,

Yes, you have to do it with the help of Custom CSS and the height of the header shrinks with the size of the Logo, The bigger the Logo will, the bigger the height of the header will, because it auto adjust the header height for fitting the Logo in it but if you want to change the height as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the value as per your requirements.

#header .header-main .container {
    height: 150px !important;
}

Thanks.
   

Yep fine, the header-main is ajusted now but not the logo. Logo has still the same margin top and size Now, I would like to reduce margin -top and bottom of the logo. What is the class name please ?

Hi,

Can you please share the screenshot of the issue with me here. So that I’ll check and provide you the complete solution for it.

Thanks.