23241 comments found.
how can I delete the text project in the “Project Description” in the every single portifilo page? can you show me the easiest way?
Hi,
There are two ways:
1. You can change it easily by changing it into the theme language file as showing in this screenshot: https://pasteboard.co/I8dN8Sy.png
and you will find the Theme language files under wp-content/themes/porto/languages
2. You can also change it easily by changing it into the Code, You have to edit the file “content-portfolio-large.php” under wp-content/themes/porto as showing in this screenshot: https://pasteboard.co/I8dP1km.png
Thanks.
How to remove the link to Elements (https://www.portotheme.com/wordpress/porto/shortcodes) from the side bar? Thanks
Hi,
Please go to Appearance >> Menu and you can remove it from there: https://pasteboard.co/I8dL4Wr.png
Thanks.
I was to add the image title to single product images. Works ok on all images/thumbnails but not when i select a variant. When i select a variant the image displays the main/featured images title so it seems like your ajax call does not load the correct title for the variant image.
Hi,
I have just tested it at my end on my test site and finds the same issue, I am really thankful to you for notifying this issue to me, I am forwarding this to the development department for testing and fixing it with the future coming updates of the Theme, until that please be patience.
Thanks for your understanding.
Is the WP Fastest Cache extension compatible with the Porto theme? Will it be?
Hi,
We have not tested the WP Fastest Cache extension with the Theme, So you can try it but at your own risk, and regarding Theme Speed, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Hope this helps.
Thanks.
how can i update wp bakery? impossible to update it via admin, can i get it and update manualy?
Hi,
Please download the latest plugin from this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
and update it on your site manually.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/06/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
NO LICENSES FOUND
I cant Activate WPBakery Page Builder.
Hi,
There is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
Thanks
Have a nice day 
I uploaded the theme by Filezilla, but i get the next error: Parse error: syntax error, unexpected ’:’ in /home/adbull/domains/adbull.nl/public_html/wp-content/themes/porto/inc/functions/general.php on line 224
What to do?
Hi,
Please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
and then follow the steps showing in the Complete Installation Guide video of Porto WordPress here: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
I am sure you will not find the issue and if yes then please contact us through our support system with your site WP Admin Login details and Cpanel Login details so we will check and solve the issue for you.
Thanks.
Hello Dear
I want if my porto_countdown reaches zero the product changed to draft not published
OR
Hide the add to cart button
OR Something like that
how I can do that?
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.
Thanks.
Good Theme!
Thanks for your appreciation and kind words
Shop 17 installation is failed! WordPress filesystem error. if i will do through alternative also its giving error.. any import file do u have for shop 17?
Hi,
This seems to be your server side issue, Your server is not compatible with the Theme, Please set your server requirements as the minimum required for the Theme, as given in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
and then follow the steps showing in this Video of Complete Installation Guide of Porto WordPress here: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
I am sure you will not find the issue and if yes then, please purchase the support extension because Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support, and then contact us through our support system with your site WP Admin and Cpanel Login details so we will check and solve the issue for you.
Thanks for your understanding.
Hello, I’m Jisim.
I made it with 3 columns, but the last column does not come out as one line but goes down the line.
http://thebritstudy.com/In the middle of the page above, you can see the relevant information. How do I solve this? Please check.
Thank you and regards, Jisim
Hi,
Please copy and paste the below-given CSS code to the home page Custom CSS Option by editing the home page and then check your site after removing the browser cache.
@media(min-width: 768px){
.vc_column_container.col-md-4.vc_custom_1554096186286 {
flex: 0 0 32% !important;
max-width: 32% !important;
}
.vc_column_container.col-md-4.vc_custom_1554096191366 {
flex: 0 0 32% !important;
max-width: 32% !important;
}
.vc_column_container.col-md-4.vc_custom_1554096197727 {
flex: 0 0 32% !important;
max-width: 32% !important;
}
}
Thanks.
Hello I just want to know how can i set Ticket system on my website ticket is generated by customer but where can i send answer then from admin panel i have licenced version but forgot my account credentials. please help me out as soon as possible
Hi,
We have emailed your support account credentials to your email: princedhameliya@gmail.com
Please check and Login into your support account.
Thanks.
how can I hide page title in every single portifilo page, Icant find it in the theme option.
Hi,
Please edit every single Portfolio page and scroll below you will find “View Options” and under view options you will find an Option for hiding the page title from the particular page as showing in this screenshot: https://pasteboard.co/I84MUaw.png
OR
You can use Custom CSS as well, Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS, It will remove Page Title from all Single Portfolio Pages on your site.
.single-portfolio .portfolio-title {
display: none !important;
}
Thanks.
Hi….why is your theme showing as $59 but at https://envato.com/sale/themes/ it comes up as $29? Add to cart price is $59 for me. Just tried again..
Hi,
First of all thanks for showing your interest in Porto WordPress.
And Sorry to say that but Unfortunately, sale season is over and not available until Black Friday at the end of this year.
Thanks for your understand.
That’s quite a shame. It was still showing on sale for $29. I think you just lost a few customers as a result of this. It isn’t the customer’s fault the prices were wrong. Sadly I cannot wait until the winter of 2019 to purchase a theme.
Hi,
Sorry to say that but the page on which it is still showing for $29, is the Envato page and Envato will update it soon.
Thanks.
I am trying to purchase the discounted theme at $29 dollars but when I add it to basket it is saying $59. Could you please help!!
Hi,
First of all thanks for showing your interest in Porto WordPress.
And Sorry to say that but Unfortunately, sale season is over and not available until Black Friday at the end of this year.
Thanks for your understand.
It’s still 29, but when I’m buying it’s 59… I’m not late. Take a look at your promotions. It’s still there. I took printscreens…
Hi,
First of all thanks for showing your interest in Porto WordPress.
And Sorry to say that but Unfortunately, sale season is over and not available until Black Friday at the end of this year.
Thanks for your understand.
Hi, I can not buy the item with %50 discount! Any Help?
Hi,
First of all thanks for showing your interest in Porto WordPress.
And Sorry to say that but Unfortunately, sale season is over and not available until Black Friday at the end of this year.
Thanks for your understand.
Hi,
The following code is used to control the columns in single product page, for example it narrows the image area while it widens the summary area (title, cost, short description & etc.), I have tried it on other themes and it worked perfectly well but on porto theme it did not work. So there is something that is taking over this, what do you advise to enable me to release them in order to be able to make this CSS work well?
The cods is:
/* Image Width, single product /
.woocommerce div.product div.images { width: 30% !important; }
/ Summary Width, single product */
.woocommerce div.product div.summary { width: 66% !important; }
Hi,
Sorry to say that but this is not the solution, This requires Customization, I have set up the Custom CSS for you, You can try this once, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .summary-before.col-md-6 {
flex: 0 0 30% !important;
max-width: 30% !important;
}
.single-product .summary.entry-summary.col-md-6 {
flex: 0 0 70% !important;
max-width: 70% !important;
}
Hope it will help you and work for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you so much for this, but I am sorry that it did not work, I tried also to remove or reduce the size of the image in customized >> woocommerce >> product images, but also did not work.
In order to analyze the problem, I tried the CSS code you’ve sent on another location on Porto and it worked fine without any problem. I am not sure why on the mentioned instance it is not working, but I will have to analyze it and check plugins and just everything.
Thanks again,
Hi,
Sure you can and thanks for contacting us. Have a great day.
Hi,
When changing the shop default currency using WooCommerce Currency Switcher (Woocs), “SALE” label (Discount % with simple product) is display incorrectly on product page with variable products.
Herewith attached screenshot for your further reference.
With default shop currency: http://prnt.sc/n5gddf Change the currency: http://prnt.sc/n5gdfs
I checked with localhost also, there is same error. Porto theme latest version using 4.11.0
Thank you
Hi,
Actually this is not the issue but the default Functionality of the WooCommerce and the Theme, By default it will show the % of the discount price on the single/simple product page but not the % on variable product page, because variable product has multiple variations and it is not possible to show the single variation % price on the variable product page that is why it only shows the SALE label on the variable product page, In order to change it as per your requirements you have to Customize the Plugin and Theme core files.
Hope this make sense.
Thanks.
Thank you for the support. Actual problem is, SALES label shows incorrectly with variable products.
Once changed the default currency default currency using WooCommerce Currency Switcher (Woocs), SALES label appears as “%NAN”
https://prnt.sc/n5gdfsPlease check my site https://www.mrudukanga.lk
Thank you
Hi,
This seems to be the language issue on your site, Can you please contact us through our support system with your site WP Admin and FTP Login details so we will check and solve the issue for you.
Thanks.
I am not using different languages. Only one is English.
Hi,
Can you please contact us through our support system with your site WP Admin and FTP Login details so we will check and solve the issue for you.
Thanks.
Hi There. On Home Corporate 12 layout the header disappears under 768px and the mobile-nav-wrap panel is narrow. Is there anything I can do, please?
Hi,
Can you please explain your issue more clearly if possible with the help of screenshots, I am not getting properly what you actually want to say, The Header will not going to be disappeared but it will change the Look/Design when you check the site on mobile view, and this is the default Functionality of the Theme.
Thanks.
Hi,
Still not able to understand properly, Can you please contact us through our support system with your site WP Admin Login details and explain it there more properly so we will check and try to solve the issue for you on your site.
Thanks.
Sorry. Let me try to be clearer. The screenshot http://prntscr.com/n5tij4 is about the website header at (let’s say) 990px which is less than 991px. Then this is the screnshot http://prntscr.com/n5tj68 (lets say) at 767px (<768px) and, as you can see, it shows just the background, no logo and without menu. Then I wrote the following css: @media screen and (max-width: 768px) { .header-wrapper { position: fixed; z-index: 999; } #nav-panel > .container, #nav-panel > .container > div { display: block; display: inline-block !important; } } and the website header has become like this: http://prntscr.com/n5tnc7 for less than 768px. As you can see, now it shows the logo on the left, the menu and some text. Anyway I’m happy contact us through your support system as soon as I can
Hi,
Yeah Sure please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
