23207 comments found.
Please, disable my Purchase Code in 142.93.26.114
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
hi, the icons are no longer displayed all? (fa fa-whatsapp fa-lg)
Hi,
Please note that brand icons require the fab prefix. Please try fab fa-whatsapp
Please read the below given threads:
1. https://github.com/FortAwesome/Font-Awesome/issues/11946
2.https://github.com/FortAwesome/Font-Awesome/issues/14046
Thanks.
Hi, after the last update pagination is not working, could you please check it on this page https://www.aone.com.qa/product-category/wheels/wheels-wheels/
FYI i will renew my support within 3 days. or i will buy a new license
Hi,
This is your site any third party plugin and cache issue, Please deactivate your site all the third party plugins and check your site after removing the server, site and browser cache, I am sure you will not find the issue and then again activate all the third party plugins one by one and check which one is creating an issue on your site, Please check this screenshot: https://pasteboard.co/I8FUwXC.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/08/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
Can you please advise how I can remove the social icons on mobile which are at the bottom of the menu slide?
Also I have selected ‘display widget’ after add to cart on mobile but the widget is not appearing. Can you please help?
Thank you.
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Thank you. I have purchased the Porto theme for Shopify. I try to submit a support ticket but it won’t recognise the purchose code. I have also sent an email but no response as of yet. can you please help?
Hi,
Please ask your Question/Query here: https://themeforest.net/item/porto-ultimate-responsive-shopify-theme/19162959/comments
Thanks.
Hello,
I deactivated theme when I was trying to test something, and when I wanted to reactivate the licence it gave me this error “This code was already used in …” which is the original and current installation of the theme. How can I reactivate theme?
Hi,
Can you please share your product purchase code via our support system so that we will verify and reset it for you.
Thanks.
Hello, I installed porto theme and imported demo content. url is http://bra.co.tz . but the main menu does not appear nice as the one from demo view. what is missing in my site?
Hi,
Your site is on maintenance mode as showing in this screenshot: https://pasteboard.co/I8Ayv4A.png
Please remove the maintenance mode so that I will able check your site and also provide me the screenshot of the issue.
Thanks.
hi, is there any way to have the specific files of upgrade from 4.10 to 4.11? cause we have done some custom work and if upgrade all files of 4.11 , will be lost the custom work again, which we have done till now. Also the menu for iPad is not working properly on 4.10 so we must do the upgrade. We don’t use svn or any other programme for the moment, so its hard for us.
Also we delete revolution slider because the page was too slow, smartslider3 also is too slow. I have test with several settings for slider and performance but all sliders are too slow, i have test 20 different speed plugins with various combination, also i have done many slider performance “tips” and settings for speed but with no luck. wordpress 5.1.0 PHP7.2 thank you.
Hi,
First of all sorry to say that but update of the Theme won’t come with only a single file or a couple of files, It has many files updated and many of the files linked with one another so this is not possible to provide you the only specific file you need to update from one version to another, The only way is to update the Complete Theme.
Regarding Speed of the Slider or Site, this is something which can be achieved using Customization so I only able to provide you the tested solution please read and follow the instructions written in the below given articles: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services you can contact our Customization team at nicework125@gmail.com for paid Customization services.
Thanks for your understanding.
no sorry acceptable 
you have excellent themes, , and best support. I am thankful about,
one minor suggest: it will was much easier for web developers to know at least the files that are optimised , as log files, in case that don’t use svn or any other tool. I wish the best for you. Best…
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hi Team
I am using the latest versions of WP and Porto theme. Why do I keep getting the lines around my Header and top menu (I am using Header #6)
https://ibb.co/L9V5wN5Please help me remove these annoying lines/border.
Thanks
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .header-main .header-left, #header .header-main .header-right, #header .header-main .header-center {
border-right: 0px !important;
}
#header .header-main .header-center-top, #header .header-main .header-right-top {
border-bottom: 0px !important;
}
#header {
border-bottom: 0px !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/11/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Feature Request:
Hi,
It would be great if you could implement a bulk page and skin options area for posts, pages, widgets and products…. i just spent hours updating all our pages manually (breadcrumbs, hide titles, etc…).
I would envision a menu option where you can select a view or page option, then assign that option to any page, post, etc in bulk….
The benefit is saving time & not every page, post or product requires the exact same options every time so being able to selectively choose which group gets the settings, etc… would be fantastic!
Thanks. Ryan.
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hi, I love your theme, but I’m wondering when you will start use Semantic SEO tags like: header, main and footer tags?
Hi,
Semantic SEO is the process of building more meaning into the words you use in your content.
This means optimizing for the true intent of your users, not just answering a simple query. It means you answer the first question and then immediately answer the second, third, fourth, or fifth question right after that.
Doing so gives more depth to your content and provides more value. Google loves to send searchers to pages where they will find exactly what they’re looking for.
What does semantic SEO really translate to?
More chances to obtain a variety of keyword rankings.
An opportunity to rank for a longer period of time.Even though keyword rankings might not be sustainable over a long period of time, traffic can be.
So there are many ways to set the Semantic SEO on your site using different approaches and ways and some of them are listed in the given articles below:
1. https://www.orbitmedia.com/blog/semantic-seo/
2. https://www.searchenginejournal.com/semantic-seo-strategy-seo-2017/185142/
3. https://www.searchenginejournal.com/content-semantic-seo/201596/#closeThanks.
Hi Thanks for feedback but my thoughts in regards Semantic Elements in HTML5
<header> <nav> <main> <footer>
Here is reference
https://www.w3schools.com/html/html5_semantic_elements.aspHi,
OK, Got it. I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hi, I understand but this is a standard these days, and to be competitive with other popular WordPpess themes I think it is good idea to implement this, you can check most popular wordpress themes on theme forest using Semantic Elements in HTML5.
Hi,
As I told you that I am forwarding this to our development department for considering to add it in the theme.
Thanks for your understanding.
Any option to disable Images and Image Place Holders ?
Tried implementing this in the Customize >Additional CSS> And the code mentioned below but nothing changed at all. Code Used : https://wphowto.net/remove-image-from-woocommerce-product-page-1678
Any Possibility of having a setting in the theme setting that can disable Images and the Image Placeholders on Single Product Pages?
Building an eCommerce Site with Products that don’t go with any images.
Thanks, for this amazing theme
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .summary-before.col-md-6 {
display: none !important;
}
.single-product .product-images {
display: none !important;
}
.single-product .product-thumbnails.thumbnails {
display: none !important;
}
.single-product .summary.entry-summary.col-md-6 {
flex: 0 0 100% !important;
max-width: 100% !important;
}
Thanks.
You guys are Awesome !!! Super fast and excellent Support
Most Welcome!
Hi, we have a problem with custom tabs in products. The paragraphs are not working and the texts are all inline after the update. We see that the issue was already reported and you are working on fixing it with the next update. When do you think it will be released?
Hi,
Sorry for the inconvenience, our development department is working on the next coming update of the Theme, and soon you will find the new update of the Theme, so until that please be patience and use <br /> tag where you want to break the line.
Thanks for your understanding.
Hello, the problem was not fixed yet and we can’t possibly go in each product and use br tag in every line in each tab.
Hi,
We can not add auto paragraph tags in tab content when users enter line breaks because of Envato WordPress Theme Development Requirements.
They blocks using “autop” function in the theme.
So users can use html code to add line break such as <p>paragraph1</p> .
Many top rated Theme on Envato which follows the Envato WordPress Theme Development requirements also doesn’t support this function.
If you want to confirm it, you can contact Envato as well.
Thanks for your understanding.
It was working perfectly well until recently and it stopped working after an update
Hi,
As I told you that is because we have to follow the Envato WordPress Theme Development Requirements.
They block using “autop” function in the theme.
You may wish to confirm it from Envato as well.
Thanks.
I recently bought the theme but I had to change it because despite having a siteground the site was very slow. I contacted siteground support and they told me it was a template problem! I had to modify the htaccess file to be able to install the demo contents. how is it possible ?
Hi,
Regarding Speed of the site, Porto Comes with the default Functionality of Speed Optimize Wizard, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
And regarding Demo Importing, It seems to be your server incompatibility or any kind of restriction issue, Please make sure that your server environment must meet the latest Theme minimum requirements as given in the Theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
and then follow the steps showing in this Complete Installation Video Guide of Porto WordPress here: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
I am sure you will not find the issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi,
We’re having an issue with variations not saving after creating a variable product. The version of the theme is: 4.5. Is this a known bug or is there a fix?
Ryan.
Hi,
Please update your Theme to the very latest version of the Theme and Theme required/recommended plugins, I am sure your issue will automatically be solved.
Please check the Theme ChangeLog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-
Thanks.
Yes, updating the theme did solve our problem.
Thanks!
Sound’s Good!
Hi, porto products category options are not being saved when we update the category. Either banner, image or any other porto option is not being saved to the database.
Hi,
Can you please make sure that you are using the very latest version of the Theme and Theme required/recommended plugins, If not then please update it and check your site after deactivating all the third party plugins and removing the server, site and browser cache, I am sure you will not find the issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hello Team, I am uploading porto theme in my wordpress website but it seems content has broken and all the pictures has been strached, webiste doesnt looks as per Demo 1, please help me with the same.
link www.justprintt.com
Hi,
I have just tested your site at my end and it is working perfectly fine at my end please see this screenshot: https://pasteboard.co/I8nFoJM.png
It must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 30/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Also, all my star rating are now black and i dont understand why ?
The last one, after the update, when i put menu popup (wide) to justify the popup exceed to the left ?
Thanks for you help !
Hi,
Can you please share the screenshot with me that which Footer Top Section you are talking about?
Regarding Star Rating Color, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.star-rating span:before {
color: gold !important;
}
Again I need a screenshot of the Menu PopUp setting and the result means the issue.
Thanks.
The footer top (red and blue parallax) is not working on product page and blog page
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and provide you the complete solution for that.
Thanks.
hey man, i tried to use proto light box element to show youtube video, but it show”Www.youtube.com rejected our connection request”
is there something wrong or because im’ in china, but i already use vpn
Hi,
I have just tested it at my end and it is working perfectly fine at my end on my test site, Please make sure that you are using the very latest version of the Theme and Theme required/recommended plugins and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
How to edit the background image within the home page slider? Thanks https://pasteboard.co/I8lnpbX.png
Hi,
Actually the Slider on the Home Page of Demo Shop 1 is not the Slider Revolution but it is the Pre-Built Slider coming with the Demo Import, and it made using Porto Carousel and Porto Inter Active WP Bakery Elements, and you can change the Images as per your requirements by editing the Porto Inter Active Banner element inside Porto Carousel element, please see this screenshot: https://pasteboard.co/HKl4LWF.png
Thanks.
How to edit products and add new products with Visual Composer support. Can we see the visual elements instead of code? Please review the screen shot. Thanks https://pasteboard.co/I8lmPQf.png
Hi,
Please go to WP-Dashboard >> WP Bakery >> Role Manager and please make sure that you have checked the Custom Type Product from there as showing in this screenshot: https://pasteboard.co/I5kNK5Z.png
It will work for you.
Thanks.
