23241 comments found.
Hi.
I want to add “Comodo Trust Seal” to my web site. Therefore, please let me know how to add HTML code to: 1. Before </HEAD> tag 2. Before </BODY> tag
to show trusted seal on every page.
Thank you
Hi,
You can copy the “Comodo Trust Seal” HTML code from this site: https://ssl.comodo.com/site-seal.php
as showing in this screenshot: https://pasteboard.co/I8PryB9.png
and then go to Appearance >> Theme Options >> General >> HTML Blocks and paste the code in any of the section of your site, It will work for you, Like for an example I have pasted the same Code on my test site in Top Section and it works as showing in these screenshots: https://pasteboard.co/I8PstCt.png
& https://pasteboard.co/I8PsOZ2.png
Thanks.
Hi.
Thank you very much for your reply. I need to add html code to Before </HEAD> tag and Before </BODY> tag. Please refer the below screenshot.
https://prnt.sc/n89crjThank you
Hi,
You can add that into Appearance >> Theme Options >> Skin >> JavaScript code as showing in this screenshot: https://pasteboard.co/I8SN7eb.png
Thanks.
I added the below Code as you instructions. But not working. It seems an error. Please refer the screenshot.
https://prnt.sc/n8cd1gCannot It be added to the header (before </HEAD> tag) and footer (before </BODY> tag) using PHP add_action function?
Ref: https://theme.co/apex/forums/topic/add-js-to-1-just-before-head-tag-2just-before-body-tag/
Add this before your </HEAD> tag
--------------------------------
<script type="text/javascript"> //<![CDATA[
var tlJsHost = ((window.location.protocol == "https:") ? "https://secure.trust-provider.com/" : "http://www.trustlogo.com/");
document.write(unescape("%3Cscript src='" + tlJsHost + "trustlogo/javascript/trustlogo.js' type='text/javascript'%3E%3C/script%3E"));
//]]>
</script>
--------------------------------
Add this before your </BODY> tag
--------------------------------
<script language="JavaScript" type="text/javascript">
TrustLogo("https://www.mrudukanga.lk/wp-content/uploads/2019/04/comodo_secure_seal_113x59_transp.png", "CL1", "none");
</script>
<a href="https://ssl.comodo.com" id="comodoTL">SSL Certificates</a>
--------------------------------
Thank you
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and provide you the exact and complete solution.
Thanks.
Hi,
I added html code to <head> and tag using add action function. Now Trusted Logo is OK.
Thank you for your support.
Sound’s Good!..
&
Most Welcome 
.
I have recently purchased your theme. Initially the swatches on product archive page were square shaped but with the recent update you have changed it to round. I liked the original style so please let me know how I can revert it.
Hi,
This has been changed with the design of the latest Theme and there is no Option in the Theme for changing it back, If you want Old version style then you have to use the Old version or it is only possible with the help of Customization.
But for you, I am forwarding this to our development department for considering to add an Option in the theme for Choosing Swatches Option Styles, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
How do I switch to old version ? And rechecked the changelog, it was nowhere mentioned that you have changed the swatch style on product archive page.. If you were going to change it atleast you could have done it globally.. instead on single product page it is still squares but on product archive page it is round..who does that ? I am sure that since it has been a mistake at your end for not including it in changelog, you’ll help me get back to the old version atleast.
Hi,
For now, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products .filter-item-list .filter-color {
border-radius: 0px !important;
}
ul.products .filter-item-list .filter-color:after {
border-radius: 0 !important;
}
Thanks.
The swatches are back to the earlier form but the position is still screwed up.. Earlier they used to be above ‘product rating’ and right now they are all the way below ‘select options’ button.. Please help me fix that too..! I’d be really thankful
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team at nicework125@gmail.com for paid Customization services.
Thanks.
Hi,
I checked the preview pages, but they load very slow. 10s – 20s (From chrome’s network tab)
Could this be caused by the server or the theme does load at this speed? Thanks
Hi,
First of all thanks for showing your interest in Porto WordPress.
As we Promised Porto WordPress is Super Fast, You can test our Live Demo’s site: https://www.portotheme.com/wordpress/porto_landing/
And also check the Speed here: https://gtmetrix.com/reports/www.portotheme.com/ntgX4iNu
Thanks.
Hello,
I have been adding several categories in products, in order to add them later in the Main Menu, but when I choose “categories” to add at the Main Menu only the sample product categories show up. I have tried using one of these new categories with one product sample, but no new product categorie is showed when I want to add them to the main menu.
On the other hand, I have checked and the Live search option is not working. I guess that it should give any result while typing. Well, it doesn’t do that.
Thank you for your help.
By the way, I’m talking about categories of products, not categories of posts, which are different. I want my menu with product categories, no with the categories of the blog. Thanks.
Hi,
Please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws
Please go to Appearance >> Theme Options >> General >> Live Search and turn ON the Live Search from there and then go to Plugins and deactivate Yith WooCommerce Ajax Search plugin and then check your site after removing the browser cache, I hope you will find Live search working, This is the default functionality of the Theme, Live Search and Yith WooCommerce Ajax Search will not work together, you can only use one at a time.
Hope this is all clear now.
Thanks.
kindly check ticket # 46613 is very argent
Hi,
We have already replied your ticket please check your ticket reply and reply to your ticket accordingly and please be patience, do no panic here once your ticket will resolve you will always get the reply of you ticket.
Thanks.
how to remove purchase code for my porto theme, actully my domain is expire and i am use another domain, but when i install the theme and put the purchase code i got the message “This code was already used in” but in my domain i am not use porto wordpress theme, plz help how to remove the purchase code from my old website.
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Hi
Is Porto 4.11 ready for WooCommerce 3.5.7?
Cheers,
Hi,
Yes, Porto WordPress 4.11.0 is fully Compatible with the latest version of WooCommerce 3.5.7
Thanks.
Hello, I’m Jisim. I am building a site using education demo. However, I would like to divide the sessions into two and make them different colors like the last Say hello part of the resume of your demo. I do not know how to try it in a variety of ways, but can you guide me through this? Thank you and regards, Jisim
Hi,
Please Install the Theme on Localhost or Test site and Import the Resume Demo on it and also Install the Theme on Live/Main site and Import the Demo Shop 2 on it. Now copy the Classic Original home Page from Test site to Live site and set it as Home Page by selecting it from WP-Dashboard >> Setting >> Reading, It will work for you, Now how to transfer the License from Test to Live site and vice versa please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
This is the only possible way.
Thanks.
I am having issues with how the sidebar was showing up before the main content on mobile devices. I tried turning on the setting for “show sidebar in navigation on mobile” and that works fine, but that’s not what I want. I would prefer leaving that setting off and instead just have the sidebar items show up below the main page content instead of before it like it does now. Is this possible?
Hi,
Please go to Appearance >> Theme Options >> General and turn OFF the Option “Show Sidebar in Navigation on Mobile” and then copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (max-width: 991px){
.column2-left-sidebar .main-content, .column2-left-sidebar .main-content, .column3 .main-content {
-webkit-order: 2 !important;
order: 2 !important;
-ms-flex-order: 2 !important;
}
}
Thanks.
the head tag of the tag manager is having incompatibility with the porto template, on the first try I add a product and the empty car comes out, the funny thing is that I come back and try to wait 50 seconds and the product appears on the car, which is due that error. EYE remove the code in the head (google tag manager) and the cart works normally.
Hi,
Please make sure that you are using very latest version of the Theme and WP and Theme required/recommended plugins, If not then please update it I am sure your issue will solve and if yes then please make sure that you have set/configure the Google Tag Manager properly or not, here are the troubleshooting ways: https://support.google.com/tagmanager/answer/6103683?hl=en
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
After updating to latest theme version the sidebars are now showing at the top of the page inside the slider area instead of beside the page content. I do have sticky sidebar off and slider selected for default position.
Please advise.
Ryan.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you or provide you the exact and complete solution.
Thanks.
yes. This is done. Thanks.
Hi,
Now, Please be patience, once your ticket will resolved you will get the reply of your ticket.
Thanks for your understanding.
hoping for a quicker response maybe… PTSUPPORT2 #46523 Dear Team, I have purchased the porto theme my issue in question is.
I paid a user on fiverr to create me a website and provide license key. the user has not paid and didn’t even finish the homepage left me with nothing.
Now my question is i’ve spent lots of time inside desigining the site and i’m worried as he has provided me a porto 3.6 version. My question to your team is. Can I update porto from this version? or is it better to install the version i was provided at download? And do I get some where I can add the purchase key inside the porto theme? because I can’t see this on the 3.6 version.
I’m looking for correct support on what I should do in this circumstance if it means installing the download I was provided It will take some time to replicate the site but I would prefer doing it this way? Do you have any other suggestions? when I google audit the current site it’s very poor also running netregistry
As I am very new to wordpress I have purchased this theme as I discovered this fiverr user is very corrupt and I will report him tonight.
reported 12 hours ago to PT-Support2 Customer Happiness Engineer
Hi,
First of all Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
And The version of the Theme you are using now (3.6) is no more compatible with the latest version of the WP and Plugins, and if you will update the Theme from (3.6) version to the very latest version (4.11.0) so obviously you will lose some setting and also some design changes as well because you have missed a lot of in-between update of the Theme in which we have excluded and included many if the Features as well, You can read the Theme changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And yeah you are absolutely right, You will not find the Activating process in the (3.6) version of the Theme.
So my opinion is to you that download the fresh/new/latest copy of the Theme from your Theme-Forest Account >> Downloads and then start on a fresh new hosting and WP from scratch, Otherwise if you want to continue with your current version then this requires a huge Customization and if you want our paid Customization services, you can contact our Customization team at nicework125@gmail.com for paid Customization services.
And if you go with fresh new Installation then please read the below-given articles, it will help you.
Theme Documentation: https://www.portotheme.com/wordpress/porto/documentation/
Minimum server requirements for using the Theme: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
Installation and Importing Demo Complete Video Guide: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
FAQ’s: https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Youtube Channel: https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
Hope this helps and all clear now.
Thanks.
Hi, I am trying to form the text of privacy policy and terms&conditions pages….First question: There aren’t any built-in pages for such two concepts in the demos which we could download in set-up wizard…right? Second, because the content of privacy policy especially is important from sofware perspective…How can we fully describe what and which sorts of customer information are stored, or kept, or processed whenever they visit or register to our online store? I mean I am totally clueless of how a text could be stated…I believe there must be somewhere where you would describe or provide a template for all privacy protection or process measures…Where is it available for porto woocommerce theme?
Hi,
By default, WooCommerce provides the functionality for setting up the privacy policy and terms&conditions pages for your site.
1. For Privacy Policy Page, You can create the Privacy Policy Page as per your requirements and then go to WooCommerce >> Setting >> Account’s & Privacy and select/set that particular page as for your site Privacy Policy Page as showing in this screenshot: https://pasteboard.co/I8G4mIM.png
you can also set the Privacy Policy for my-account and checkout page from there as showing in the given screenshot as per your requirements.
2. For Terms & Conditions Page, You can create the Terms & Conditions Page as per your requirements and then go to WooCommerce >> Setting >> Advance and select/set that particular page as for your site Terms & Conditions Page as showing in this screenshot: https://pasteboard.co/I8G66mg.png
Hope this is it and all clear now.
Thanks.
Well, actually I didn’t get the answer for what I implied to ask….. I know how to assign the pages in the panel…But I don’t know the mechanism of what and how and which information of the customers’ are being stored and processed… To be able to clearly state about those, I need to know concrete list of information saved or stored on server….For instance, am I able to say “your personal information such as addresses and phone numbers, or credit card infos are stored in our servers”? and how exactly? inside a file or inside our databases? and what stored in cookies? and is there a difference between storage of information when visiting like a guest with no registration or when registered? I need to be able to clearly know these issues, as possibly the representatives of payment systems which I might be working with, can possibly ask me about such stuff. I want to know the mechanism of privacy items and how they are processed, not how to make pages on site.
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.
OR
You can use any third party plugin for it but at your own risk.
Thanks.
Out of words…What customization? Are you serious? I don’t need customization, I am asking for information of the mechanism how your script WORKS in accordance with WOOcommerce….I am as a regular client,asking you, how and where are the private information of page visitors and registered users of my site built on your theme are STORED? This is smthg ONLY you as code developers can tell…and this is a serious LAW ISSUE both from my side and from yours as well!!!
Hi,
1. Page Visitor Info has not been saved in the Theme, There is no Option in the Theme for that you have to use any third party plugin for it, Or it can be set and managed from your hosting provider.
2. And WP registered users info has been stored under your site database and table wp_users, You can read this article as well: https://usersinsights.com/wordpress-user-database-tables/
Regarding how they have been stored in the database so obviously using Queries and Code, and you have to contact your developer in order to Customize it for you. You can Google it and you will find hundreds of articles on it.
Hope this is all clear now.
Thanks.
Hello, How i can remove popup screen ? Thank you.
Hi,
Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Thanks.
Please, disable my Purchase Code in 142.93.26.114
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
hi, the icons are no longer displayed all? (fa fa-whatsapp fa-lg)
Hi,
Please note that brand icons require the fab prefix. Please try fab fa-whatsapp
Please read the below given threads:
1. https://github.com/FortAwesome/Font-Awesome/issues/11946
2.https://github.com/FortAwesome/Font-Awesome/issues/14046
Thanks.
Hi, after the last update pagination is not working, could you please check it on this page https://www.aone.com.qa/product-category/wheels/wheels-wheels/
FYI i will renew my support within 3 days. or i will buy a new license
Hi,
This is your site any third party plugin and cache issue, Please deactivate your site all the third party plugins and check your site after removing the server, site and browser cache, I am sure you will not find the issue and then again activate all the third party plugins one by one and check which one is creating an issue on your site, Please check this screenshot: https://pasteboard.co/I8FUwXC.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/08/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
Can you please advise how I can remove the social icons on mobile which are at the bottom of the menu slide?
Also I have selected ‘display widget’ after add to cart on mobile but the widget is not appearing. Can you please help?
Thank you.
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Thank you. I have purchased the Porto theme for Shopify. I try to submit a support ticket but it won’t recognise the purchose code. I have also sent an email but no response as of yet. can you please help?
Hi,
Please ask your Question/Query here: https://themeforest.net/item/porto-ultimate-responsive-shopify-theme/19162959/comments
Thanks.
Hello,
I deactivated theme when I was trying to test something, and when I wanted to reactivate the licence it gave me this error “This code was already used in …” which is the original and current installation of the theme. How can I reactivate theme?
Hi,
Can you please share your product purchase code via our support system so that we will verify and reset it for you.
Thanks.
Hello, I installed porto theme and imported demo content. url is http://bra.co.tz . but the main menu does not appear nice as the one from demo view. what is missing in my site?
Hi,
Your site is on maintenance mode as showing in this screenshot: https://pasteboard.co/I8Ayv4A.png
Please remove the maintenance mode so that I will able check your site and also provide me the screenshot of the issue.
Thanks.
