294 comments found.
Can anyone help me out. The theme only offers Photo Swipe Lightbox & Pretty Photo Lightbox I don’t want to use either one I don’t want the photos to pop out. Does anyone know how to disable these and have the photos just switch in place?
Hello,
Please, open a ticket at https://mikado.ticksy.com// and include your wp-admin access so our agent could help you with anything that could be done within our theme.
Best, Mikado
Hello I install theme is nice but there is problem when I choose woocomerce page from not show me products is empty I need woo commerce with filter attributes is avaliable but not show me products… another problem … when I open category page of products not show me side bar …
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Mikado
Hello sir no body answer to me on ticket
Hello sir no body answer to me on ticket
Your ticket has been answered, so please check response on ticksy.
best, Mikado
thank you sir is answered,i have another question in ticket … can you help me
Hi,
Yes, since your ticket is assigned to our agent it will be answered asap.
Best, Mikado
how to translate the name of the basket (my bag) and also if it is empty (No products in the cart.) and all that is connected with the theme of Cocco and Woocommerce it. (how to translate into another language) poedit program is not downloaded because it does not have a website. Downloaded from other sources Poedit displays an error when translating cocco file.pot How to translate ??? TICKET #1984355
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Mikado
Hello Cocco theme customers, has anyone figured out how to fix the single column products display please ?
Hello,
We’re aware of this issue and it will be fixed soon in the next theme update. Please be patient a bit. Thank you.
Mikado
We also have the same problem as a lot of others here, after the latest woocommerce update, all products are in a single row, what is the fix please?
Hello, as we purchased the theme and it’s running on a live website, we would love to here the fix soon! Please mai to info@buro86.be, thanks.
Thanks for the updated theme files, problem solved 
Hello,
We’re aware of this issue and it will be fixed soon in the next theme update. Please be patient a bit. Thank you.
Mikado
Hello ! I made an update for woocommerce four days ago and now all products are in a single column.Could you fix this please ?
Hello,
We’re aware of this issue and it will be fixed soon in the next theme update. Please be patient a bit. Thank you.
Mikado
reply to the ticket #1976954 please
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Mikado
There was a woocommerce update, now my shop and related products are all in a single column. Can you please get a fix this is so frustrating.
Hello,
We located your request #1947674 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Mikado
good morning, how can the “duplicate” function be removed because it is currently buggy? They are hacking the site once a week. Thank you
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Mikado
TICKET #1976954 when can I get an answer?
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Mikado
Hello, I already opened a ticket to help me solve some problems I have. But 3 days have passed and they do not answer me. please help! Waiting… Thanks
Hello,
Your ticket has been answered. Please, check whole response on ticksy.
Best, Mikado
Hello, I already opened a ticket to help me solve some problems I have. But 2 days have passed and they do not answer me. please help
Hello,
We located your tickets and those are assigned to our agent who is working on it and will reply to you asap.
best, Mikado
Could you help me with my problems please? I’ve been waiting 5 days for your answer. Thank you
Hi,
Sorry for the delay, we’re having some issues with Ticksy support platform. Tickets are not sorted in chronological order, so we’re having a hard time keeping up.
In either way, support agent has been informed, both your tickets will be answered as soon as possible.
Mikado
Hello. I’d like:
1) To be bigger the logo area in the head (wich file I can chance this size?) 2) Change the rocket’s image/icon that appears floating in footer (where can I?)
Thanks a lot! Best regards Pri
Hello,
Please, for any question like this one, open a ticket at https://mikado.ticksy.com and include your website URL with wp-admin access and our agent will gladly assist you with any doubt you have.
Best, Mikado
Hello, I already opened a ticket to help me solve some problems I have. But 3 days have passed and they do not answer me. please help! Waiting… Thanks
Yes, we managed to find your ticket and it has been answered. Please, check response on ticksy.
Mikado
Hello. The answers were insufficient. I replied shortly after but … I’m still waiting solution and answer. Thanks a lot!
We informed our agent about new response so you could check updated ticket soon.
Best, Mikado
how to remove similar products from the item card
Hello,
For any question like this one, just open a ticket on our support forum at https://mikado.ticksy.com and our agent will assist you.
Best, Mikado
Hello, after update the cart and wishlist disappeared from header menu – how to fix this?
Hello,
Please, just go to Appearance > WIdgets and check if these above mentioned widgets are part of your header widget area. If not, just add those. If you need further help, just open a ticket at https://mikado.ticksy.com and include your website URL with wp-admin access and our agent will assist you there.
Mikado
Pricing plan doesn’t accept HTML code. Please, indicate a file to modify this field. Seems pretty obvious function for pricing details.
Hi there,
We located your ticket with same topic on our support forum and it is assigned to our agent who already answered you there. Please, check whole response on ticksy.
Mikado
it took three days, and did not respond
Hello,
Your tickets are answered. Please, check response on ticksy. Thanks
Best, Mikado
I have created support ticket (1950673), 3 days before, and still i didnt get any reply, its urgent request, please look into it and solve the issue. Thanks
Still waiting for the reply on the above ticket ??
Hi,
Sorry for waiting longer. Your ticket has been answered. Please, check whole response on ticksy.
Best, Mikado
2.single image On click , open preety photo option, I want a cross icon instead of expand icon.
Hi,
Thank you for choosing our theme. Please, open a ticket at https://mikado.ticksy.com/ and include your website URL With wp-admin access and our agent will gladly investigate and help you there with anything that could be done within our theme options.
Mikado
My TICKET #1952020 is still open, Please Solve this asap.
Hi,
Your ticket has been answered, so you could check whole response on ticksy.
Best, Mikado
It’s been two days now and no support. There is an issue with the theme and wp bakery. I deleted everything and installed a fresh copy and it still does not work. Can you please help me resolve this my live site is now on maintenance and I am losing sales. Can you please respond to my ticket I NEED SOME HELP fixing this. I was also talking to my host and they tried to fix it for an hour and no success.
Jim, I have replied to the ticket. Not sure if you get notifications on tickets but 3 minutes after you comment I have done ask you asked. Re installed the theme and plugins and disabled all 3rd party plugins. Can you have another look? The second the theme gets activate the plugin stop working
Hi,
We informed our agent again about your reply. So, you could check response on ticksy soon. Our agent will gladly help you there to setup your website.
Best, Mikado
Ok i have updated the server resources and provided the ftp login details. Please have someone take care of this one response per day is not enough my site has been down now for almost 7 days. Please see what is going on with this theme and wp bakery I need my site back up. Thank you
Hi,
Your ticket has been just answered. Please, check whole response on ticksy.
Best, Mikado
Ok i have created a new ftp account and my host changed the resources to match on local and master. Can you please have a look and fix this it’s been 7 days now and the weekend is coming. PLEASE
Hello,
Your ticket has been just answered. Please, check full response on ticksy. We hope that now everything is working ok.
Best regards, Mikado
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
