Hi aljoschaz! Uncode is based on WPBakery Page Builder but it’s also Gutenberg optimized and compliant with the official ThemeForest Gutenberg specifications.

Try to ask for a custom work: https://support.undsgn.com/hc/en-us/articles/115000555209

Do not you have it as a native option? How was the example you sent me made?

As told above this is a native feature only when you have Slides Scroll: https://undsgn.com/uncode/homepages/classic-firm/

Hi MetalPotatoUK! No the fact that your site is blank is not related to the registration, did you tried to disable all possible modifications (Child Theme)? About the registration button some users reported this problem only for Chrome and related to browser extensions, probably you have a JS error in this page if not works also in Safari and Firefox (try to check if there is an JS error and clear cache too).

I managed to find and fix the issue, thanks.

Is there any reason you have made the title text ridiculously huge in the new version of the theme, on both the options panels and metaboxes? I’m not zoomed in on my browser either.

Screenshot 1: https://drive.google.com/a/metalpotato.com/file/d/1RG-etUsUFkGrOXVb6Uh6ezpX8zXgTdvJ/view?usp=drivesdk

Screenshot 2: https://drive.google.com/a/metalpotato.com/file/d/1BpGqRLKL0S9LS1mBqwPoY1nxCw-Iw2oj/view?usp=drivesdk

Hi MetalPotatoUK and thank you for confirm! You have some extra plugins that are probably not well coded, the native Uncode styles are good looking: https://undsgn.d.pr/PnFhMD

Hi SocialSalter! If you are using the Posts module you can have in all layouts, you just need to adjust the responsive options of the module, for example in the last breakpoint insert “100”: https://support.undsgn.com/hc/en-us/articles/213456829#&gid=1&pid=9

Hi sorry maybe I wasn’t clear, I meant my product category pages. These are already set up and from my limited knowledge understand that they are archived pages only accessible by php? https://thorpeandbrown.co.uk/product-category/all/ is there any way I can change the layout of these pages on mobile?

Hi, ok with this layout you can insert a code like this:

@media (max-width: 569px){
.tax-product_cat .single-gutter .tmb {
    width: 50% !important;
}
}

Hi nicksoper and thank you for appreciate Uncode!
Did you try TablePress (for what I see from the Help Center is the most used)? https://wordpress.org/plugins/tablepress/
Otherwise another users used Automatic Responsive Tables: https://wordpress.org/plugins/automatic-responsive-tables/
Unfortunately I cannot find other references in our Help Center.
PS: Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hello T-wise!
First of all I see there is a javascript error on your site https://undsgn.d.pr/tlHPyg that doesn’t seem to come from the theme since we don’t see it on our demo ( https://undsgn.d.pr/uk82AH ) and nobody else reported it. However, to make sure, I’d recommend to update Uncode to the latest version and check if the problem persists: https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update (you run Uncode 1.8.0 and we have released v.2.0.2).

Let us know, best.

any update?

???

In our Facebook Group we asked users what are the new features they would like and this is not one of those that has been asked, so even if it is always on the list has been postponed compared to other features that are currently more desired.

This is a problem with Chrome. In Firefox I don’t have this problem.

Hi, we are sorry but we are not able to replicate in Chrome: https://undsgn.d.pr/AKCbhW
We remind that if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi leon_84! This is the Megamenu option, please check: https://support.undsgn.com/hc/en-us/articles/213457169#&gid=1&pid=2
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thanks for the fast reply. in the future I will discuss in the support center.I managed to solve the problem.

Hi leon_84 and thank you for confirm!

Hi supermex! If you don’t have customisations you can remove otherwise you need to update the deprecated functions you have inside with the new one highlighted in the article.

Yup it worked, thank you! I’ve got another similar small bug with the new theme. The WooCommerce cart icon in the menu does not appear when using the “horizontal justify” menu style (the one I always used before the theme update). BUT when I switch to other menus style like the “horizontal left” or “right” one, the woocommerce cart icon appears in the menu. That’s weird.

Hi, yes it’s pretty off, tested now and it works as expected: https://undsgn.d.pr/J2ABT2

Hi sodatimo and thank you for interest!
Yes if needed you can also have only 1 column, here you can browser customers websites created with Uncode: https://undsgn.com/uncode/showcase/

Hi Probeauty2016! We are sorry but it’s not possible to help in words, anyway if this is a shop archive, you should use the Theme Options > Products > Header. Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi, you need to reduce the Vertical Gap in the Column Options > Inner Elements tab: https://support.undsgn.com/hc/en-us/articles/214003625#&gid=1&pid=1

Thanks a lot

Thank you for confirm!

Ok, I solved a problem.

Hi mubysz and thank you for confirm!

Hi 84studios!
1. Try to follow this article, probably you have a customised version of the header and you need to update the modifications: https://support.undsgn.com/hc/en-us/articles/360000874797
2. This can be related to some extensions you have (probably you are on Chrome), just try another browser to register the theme.
PS: Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi Climberrms! This is caused by an extra plugin: https://undsgn.d.pr/phAzAd
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi ephesoftmarketing! It seems really odd that you are also not able to preview changes, if this is a problem of Uncode you should see thousand of similar messages, by the end this is used by all users… Can you please check also the version of PHP you have?
PS: Developers say that the first notice is the only one related to Uncode and it’s fixed for next update but the others point directly in the WPBakery files, in fact from a quick search the issue was also reported on the official WPBakery page and it’s not related to Uncode: https://codecanyon.net/comments/21552872 – https://codecanyon.net/comments/21191135

We are running php7.3. Thank you for linking those comments. They are the exact issues we are facing as well. The notices that appear are the ones reported in WPBakery v5.7. We will follow up with them. Thanks.

Hi and thank you for confirm! Let us know how it goes or if you need we ask too.

No sorry we cannot accept private logins here, sorry. By the way this is the sense of the Envato support expiration, if we accept your logins here we should do the some for the other 50.000 users. We as author have also to abide by the terms of contract with Envato (ThemeForest) which is to the customer and marketplace own interests.

It’s obviously that the mistake is in the theme and its not about the installation, but fair enough! So I have to renew my support…

Thank you for understanding! PS: Sincerely I don’t consider the Parallax on mobile a deal breaker, I prefer too much to not have Parallax on mobile (and this why it’s available just as extra script).

Hi koen_filgap! Not sure what you refer with the rookie mistake? Where we should see this error you have? https://undsgn.d.pr/t2g1OX
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

ps: if you refer to this code is not part of Uncode, where did you inserted it and how? It seems you missed the opening and closing script tag required for JS code: https://undsgn.d.pr/klQOck

I’m sorry for this but this come directly form the Page Builder, if this is the only tool you have verify you can use, as told most of page builders are not designed to work on touch device (just small edits).

Sure. Ok, thank you anyway for the quick replies!

Thank you for confirm even if we cannot help with this!