23207 comments found.
demo data file not available in porto theme folder, kindly guide me
Hi,
Yes, This is because when you Import any Demo then the particular Demo content directly downloads from our internal server, How to Import the Demo please see this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Thanks.
Presale question: Can you download page template from a different Demo?
Hi,
First of all thanks for showing your interest in Porto WordPress.
You can only download the single Demo on the single site at the single time, But if you want to use multiple Demo’s pages on a single site, then I have suggestion for you, Please read this thread: https://themeforest.net/comments/21816848
Thanks.
What is the sidebar element on mobile called so I can edit it? also, is it possible to make it go away? I have the button on mobile, but it opens up a blank area.
https://imgur.com/NMmmHLuHi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (max-width: 991px){
.porto-product-filters .sidebar-toggle {
display: none !important;
}
}
Thanks.
I’m considering to buy this theme, but I was wondering if this theme is compatible with Elementor plugin?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not officially tested the latest Theme with the particular plugin, but if you want you can try this with the Theme it will work for you and you will find all the Theme Compatible plugins list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
Hello, good afternoon, I need to put the search engine in the mobile version and I can not find it, how can it be done?, thank, web: www.muetest.com
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
How can I install Shortcodes, like you have it on your demo sites? If I import demo (alternative or standard) I dont have it.
Hi,
At the time of Importing any Demo, make sure to check yes “Import Element pages” as showing in this screenshot: https://pasteboard.co/I9rnxQI.png
Thanks.
Dear Porto theme support .
We are very satified about your theme. But our installation result a mix of german and english. Do you have a recent language pack which works with woocommerce? I have seen, that someone asked for it one year ago. But the Hyperlink to the folder is broken.
Kind regards Georgij Michel
Hi,
Please download the latest theme German (Germany) language translation files from the below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and select the site language as German (Germany) Language and finally save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/eyoz8epaqhoqvuw/porto-de_DE.po?dl=0 https://www.dropbox.com/s/16capha15weagoj/porto-de_DE.mo?dl=0
Thanks.
i need remove licence and install in other page. Can you please help?
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Hi, I need to translate Porto in to Italian, 3 link from the thread to Dropbox with the Italian .po are returning 404, is there any translation ready somewhere by chance?
Hi,
Please download the latest theme Italian (Italy) language translation files from the below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and select the site language as Italian (Italy) Language and finally save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/14t5rpsa7dzfjkg/porto-it_IT.po?dl=0 https://www.dropbox.com/s/xlvs82pakfaagiq/porto-it_IT.mo?dl=0
Thanks.
hello again
how to download previous version of porto, i like porto 4.7.1 because no bug, no lag, everything perfect i think…
pls step by step how to download previous version
Hi,
Sorry to say that but this is not possible to download the previous version of the Theme, You can always download the very latest version of the Theme from your Envato Account, and this is Envato policy you may wish to confirm from them as well.
And there is not a single Bug in the Theme we have tested the latest Theme many times, and we have already provided you with all the solution and favored you a lot and requested you to purchase the support extension here: https://themeforest.net/comments/21821500
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/12/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Dear Sir,
How can I use “porto portifilo element” to show “portifilo cataglory” in the website,
can you show me the screenshot? thanks
I tired to use it to show, but it show product, and I want to show cataglory,(www.packry.com) thanks in advance
Hi,
Simply use Porto Portfolio Categories element and set it as per your requirements, It will work for you: https://pasteboard.co/I9c2UIj.png
If you are not able to set it then contact us through our support system with your site WP Admin Login details so that we will check and solve the issue for you.
Thanks.
@PT-Support2 Hi,i bought this theme(via another company account) here last week,but now footer area one every page is disappear,but footer block is exist,how can i fix this?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi all, I am adding an API into my order tracking page, but when I call I get no return? Does the theme limit this?
Hi,
No, This is not the theme issue but your own Customization issue, Please contact your developer and ask your developer to fix this Customization for you and if you want our paid Customization services, you can contact our Customization team at nicework125@gmail.com for paid Customization services.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/01/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
after your update to FA5 many issues with icons. now FA ask money for regular size icons, you gave users no choice to reject updating from FA4 to FA5. Why update anyway? so you can make money from affiliate commission? Now the cart icon in my site changed to the ugly.. and i’d like it back how it was see https://imgur.com/a/6y7LH6G and please no blaming site compatibility or server like you always do in your ticket replies, where is the icon coded and how exactly to switch it back to the top version you see in the imgurl pic. thanks
Hi,
Sorry to say that but this is not true at all, Porto WordPress is independent Theme and we do not have any commission or affiliate program with anyone, So please do not write this kind of words and we have updated the FA to our customers demand, You can read some previous comments as well, and I have just tested your site now and it is working perfectly fine at my end please see this screenshot, It must be the cache issue at your end nothing else: https://pasteboard.co/I9aGfC3.png
Thanks.
Dear Sir,
I use porto interacitve banner , and now im face some problem,
1. How can I move the words to the “middle and center” of the banner
2. there’s gap between banner and next row, how can I remove it?
Please check the screenshot: https://prnt.sc/n8uqb4
Thanks if you can help me.
Hi,
1. I have just tested it at my end and it is perfectly aligned into Center as showing in this screenshot: https://pasteboard.co/I98NnPg.png
It must be the cache issue at your end nothing else.
2. Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.porto-carousel.owl-carousel.has-ccols.ccols-1.owl-loaded {
margin-bottom: 0 !important;
}
.porto-ibanner.vc_custom_1554408690281 {
margin-bottom: 0 !important;
}
Thanks.
In the home page I need a multi field search form with fields : “width” – “Profile” – “Diameter” and a search button to find the results. Is it possible with the Porto theme and woocommerce or does it need extra code customization? Thank you in advance.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but this is not possible with help of Theme Options, You have to use any third party plugin for achieving this but at your own risk as we do not provide our dedicated support for any third party plugin issue or this requires Customization and if you want our paid Customization services, you can contact our Customization team at nicework125@gmail.com for paid Customization services.
Thanks.
Hello! Just paied for the second license. After installation i’ve got this: ” HTTP 500 error That’s odd… the website can’t display this page”
Hi,
This issue mostly occurs when the Theme crashes and Theme crashes because of many reasons, Some times server requirements not meet the Theme minimum requirements causes the Theme crash, So please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
please make sure that your site PHP version must be 5.6 or greater and then follow the steps showing in this Complete Installation video Guide of Porto WordPress here: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
I am sure you will not find the issue and if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you.
Thanks.
Hello.. I just found a wierd issue in my site and also your demos.
If you visit any of your demo shops and then click add to cart on any product, then go to mini cart and click the X to remove the item from cart it does not work, you can not remove the item from mini cart.
Then if you now close the mini cart and click to quick view a product you get the following error: “The requested content cannot be loaded. Please try again later.”
If you now empty browsers cache it all works normally again until you add a product to cart, then the quick view again shows the same error. Also again you can not empty mini cart.
PS… Very old issue is that you can not close mini cart in mobile view. You have to carefully click another area of the site to get it closed.
Brgds Rune
Hi,
Yes, you are right this issue in only on the Demo site not in the latest theme. May be on the demo site there is some conflict in the JS code. You can check our test site here: http://hubdatasolutions.com/pearl/porto/shop9/ you will not find any issue. We will cehck our demo stie and solve the issue.
Thanks for your time
Have a great day 
Sorry to say but you have the same issue in your test site http://hubdatasolutions.com/pearl/porto/shop9/ – Just go to products archive pages / category pages and click on add to cart button. Then click on quick view button and you will find the same issues. Also you can not empty the mini cart so you have actually all the same issues in your test site. Tested from mobile and desktop, chrome, firefox and safari.
So the issue appear with the latest theme as i have tested my 4 installs and all have the same issue.
I forgot to mention that if you find that it works ok in your test site then just clear your browser cache and you will see the issue again. If you visit cart page and remove item from there you can go back to categories and see that everything works ok. BUT if you then clear browser cache the problem is back again.
You just have to deeper test your site, the issue still is there.
To further check this issue i found that when clicked X in mini cart i received a 403 error for admin-ajax.php. Normally it happens if there is a nonce problem.
I went to porto speed optimizer and deactivated the minification of css/js files but with no help.
I went into porto theme ”/wp-content/themes/porto/js/woocommerce-theme.js” and in line 446 i commented out the nonce ”//nonce: js_porto_vars.porto_nonce,” and now everything works perfect.
So you must fix the nonce which most probably get cached.
Hi,
Removed browser cache and Cookies several times and checked several times but do not find the issue at my test site, Please see this video: https://jmp.sh/TtoYZV2
And The issue you were facing was because of the JS/CSS cache and minification, and for sure we will check it is deeper in future coming updates of the Theme so until that please be patience.
Thanks for your understanding.
Oki, i’ll wait and see.. Never had this issue before version 4.1.0
Hi,
Sure and Thanks for your understanding.
Hey.. Tested your test site http://hubdatasolutions.com/pearl/porto/shop9/ again today from a new location / browser and was not able to open the quick view, got the following error “The requested content cannot be loaded. Please try again later.”
GET http://hubdatasolutions.com/pearl/porto/shop9/wp-admin/admin-ajax.php?action=porto_product_quickview&pid=1038&nonce=2469eebf1a 403 (Forbidden)
As you can see there is for sure issues with both quick view and minicart.
Hi,
I have again tested it at my end and do not finds the issue and I already provided you the video as well, Please test/try the latest Theme on a fresh new WP, I am sure you will not find the issue and if yes then contact us through our support system and provide the fresh new WP Login details so we will check it for you.
Thanks.
Do you think i have created this ajax error myself on your test site??? GET http://hubdatasolutions.com/pearl/porto/shop9/wp-admin/admin-ajax.php?action=porto_product_quickview&pid=1038&nonce=2469eebf1a 403 (Forbidden)
If you look at the above error you see the 403 which is related and to be found on both mini cart and quick view since v4.10
It is not enough to visit your site and click add to cart or quick view once, you have to test and test, empty browser cache and test again in an hour or five.
I have checked your test site from Iphone, desktop using firefoc, chrome and edge and from 3 different locations and the issue appear now and then.
I have reverted my client site back to v4.7.1 where it works as normal so it is not critical for me BUT still you have to fix these issues for all the customers facing it.
I have also checked more than 15 online websites using Porto and did find the same issue with 4 of these.
So please continue testing your site and your demos.
And here is more quick view errors after i emptied browser cache this evening: GET http://hubdatasolutions.com/pearl/porto/shop9/wp-admin/admin-ajax.php?action=porto_product_quickview&pid=1034&nonce=c500abd94d 403 (Forbidden)
And here empty mini cart errors: POST http://hubdatasolutions.com/pearl/porto/shop9/wp-admin/admin-ajax.php 403 (Forbidden)
So dont tell me that your theme / test site works ok.
Hi,
First of all please be patience, and I am sorry for the inconvenience, But as you have told me to test the theme, I have followed the same steps for testing the Theme on my test site and do not finds the issue, and already provided you the video as well, right.
And for your kind information, tested the Theme several times after removing the browser cache each time.
And If you are still facing the same issue then please make a small video clip of your issue and share it with us via our support system with your site WP Admin Login details on which you are facing the issue so we will check and if finds the issue will also forward it to the development department.
Please instead of write more here, contact us through our support system with the small video clip of your issue and site WP Admin Login details.
Thanks for your understanding.
Ok, i have opened a ticket. PS… Make sure that you are logget out when testing your site.
Hi,
Now, Please be patience once your ticket will resolved you will get the reply of your ticket.
Thanks for your understanding.
I purchased the theme and now I am having trouble because it seems it has viruses. When I access my website it redirects to another website. Please let me know how to solve this issue.
I get the message from Antivirus: We’ve safely aborted connection on verybeautifulpear.com because it was infected with URL: Blacklist.
Hi,
We ahve already tested the theme and there is no virus in the theme. Envato also test the theme before upload on the ThemeForest here so there is no virus in the theme. Please ask your hsoting provider to solve this issue for you.
Thanks.
Olá p-themes, congratulations from Brazil.
How to change the license domain name?
A few months ago I bought your theme, and to test it, I used another site that stayed for a few days in the air. I would like to know how it works when the license was registered on a server / site for testing, but this license is for another server / site. I am trying to apply the license finally on the site, but WordPress returns “This code was already used in (otheservername.net)”. Thank you 
Hi,
Please send us your license / purchased code through our support system so we will reset the code for you then you will be able to use the same purcahse code for your live site.
Thanks.
