1885 comments found.
Hello i can’t seem to submit a ticket in your support system. I am purely after your child theme – can you let me know where i can download it from? Thank you 
Not sure what’s wrong when you submitting ticket? Can you provide screenshot of the error please? (or screencast video record would be good.)
Hmm weird i think it’s gone through now. It just paused for a long time! It’s gone up now https://goodlayers.ticksy.com/ticket/2003355
Buongiorno, I noticed that during reservation process, in the left window and at the top there’s a message “change room” or “chose room”, is there a possibility to change that, I have rooms but I have and apartments to.
Yes, You can change these words using the POEdit tool/Loco Translate WordPress plugin. Here are more instructions about here: https://goodlayers.ticksy.com/article/3812/.
The pot file can be found in \wp-content\plugins\gdlr-hotel\languages\ folder and the \languages\ folder in the theme.
Btw, this method is used for translating a theme but it also works for changing the words in the same language.
I’m having problems to save and close the Column Wrapper Item and Content/Post Type Item since did the last wordpress update
Please make sure that you update the theme to latest version in order to use with WP5.x. Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
If still have issues, Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi. When do you have plan to add iCal sync also with hostel beds and with multiple rooms?
We have bought theme, but it’s not suitable for us.
Thanks
Hi,
Sorry but that’s not possible. iCal won’t work with multiple bed or amount of rooms. It only works for individual.
Hello I receive no email notification when a room is booked, however I have filled my email address in the admin panel (booking email> recipient email)
Is it because I selected “only contact form” in payment method?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi there,
Is it possible to set some rooms to have a minimum stay of say 2 nights rather than 1?
Thanks
Tony
Hello,
Yes, you can set that in the wp dashboard > Hotel Options > General > Room Style > Minimum Night to Stay option.
Is there a way to make only some rooms a 2 night stay? This seems to make all rooms do this? Sorry if I am am not understanding this correctly.
Thanks
Sorry, it is not possible to change this for specific rooms, this option applies globally.
Hi
Would you be open to quoting for this amendment to our build?
Thanks
Tony
Unfortunately, We do not accept any additional projects currently as we are really busy these times
However, you can consider this service for customization : https://goo.gl/k6gP1O
Is there way to use credit-card directly on website?
Hi,
Hm, actually the payment in the theme also supports credit card as well (such as Stripe, Authorized.net)
Hi, I have 4 apartments and 2 rooms, am I able to setup for apartments minimum stay for 4 nights and minimum room stay for 1 night. At the same time in hostel booking page I would like not to have option for “number of guests”, or simply not to change price according to guest number. Is this possible? Thank you in advanced.
Hello,
The guests field is necessary to enable your users to book multiple beds in a hostel room. Do you not need that? If so, you can hide the Guests field by adding this css in Theme Options Panel > General > Page Style > Additional Style:
.gdlr-hotel-availability.gdlr-hostel .gdlr-resv-combobox:nth-child(4) {
display: none;
}
.gdlr-reservation-bar .gdlr-reservation-field:nth-child(6) {
display: none;
}
Thank you very much!
I noticed that during reservation process, in the left window and at the top there’s a message “change room” or “chose room”, is there a possibility to change that, I have rooms but I have and apartments to.
Yes, You can change these words using the POEdit tool/Loco Translate WordPress plugin. Here are more instructions about here: https://goodlayers.ticksy.com/article/3812/.
The pot file can be found in \wp-content\plugins\gdlr-hotel\languages\ folder and the \languages\ folder in the theme.
Btw, this method is used for translating a theme but it also works for changing the words in the same language.
I want to active a coupon discount of 30%. I want to active this discount starting from now until September 30th, but I want to exclude all August. How can I do it?
Hello, Sorry, there’s no option to exclude certain dates.
You will have to create two coupons, one which expires before august and one for September.
I mean the booking date, ok for the discount code date. The code must not be enabled for bookings made in August.
The coupon expiry date prevents the usage of coupon beyond a certain date. For ex, if the coupon expiry is set to 25-Apr-2019, it can’t be used after that day.
The booking date is not considered here.
can we ask for a development estimate?
coupon: from 10 April to 30 April 2019 if I use the coupon on April 15th “then valid” I can book the whole year, taking advantage of the 30% discount for a reservation in August, instead the coupon must have the possibility to block some dates of reservation.
Sorry, the dev-team don’t do custom work. You will have to hire a freelancer to help with this.
Hi,
Please tell me which file should i edit for the email booking text received to customer. I want to remove booking code field. Thanks
Hello,
You can edit that in the \wp-content\plugins\gdlr-hotel\include\gdlr-utility.php file at line #104.
thanks
Hi I like your theme and I am now looking to make a purchase but before I do so can you please let me know if it is possible to tailor the booking form, adding/ removing fields? Thanks
Hi,
First of all, Thanks for your interest
Unfortunately, the theme doesn’t have ability to do this. In this case, you have to customize the theme directly :/
does your theme support woocommerce payment gateway ?
Unfortunately, this theme is not Woocommerce based so it won’t work with Woocommerce payment gateway.
Thanks for your interest by the way
Hi, I imported the Dark Demo but the imported view is wrong. come can i fix?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi,
Can you change the order of the blog? I cant see anywhere in the option to make the newest blog show first.
Thanks
Tony
ignore that – found it
Hi, pre-purchase question:
In Hostel demo, if you have one room with 8 beds and i book and pay for 4 beds from 12.4.19 – 15.4.2019. In that case should be available only 4 beds.
Then i want to make another booking for 5 beds in same room for same date – system allows me to book, even in that case it will come to overbooking.
Is this bug or am I missing something?
Thanks
Hello,
The room should become unavailable when you try to book the 9th bed, I checked it again and it seems to be working as expected:
https://demo.goodlayers.com/hotelmaster/hostel/?hostel-bookingHi,
I’ve tried again and I could book 15 beds in that date span.. Do you have any other demo or access to wp-admin to test it more?
This functionality is most important for us.. If this works as you’ve said, then it’s ok. But I must be 100%.
Thanks
Thanks for update.
Sorry for confusion. I set the preserving room after the room is paid : http://take.ms/CvL3z However, I just changed to preserve after booking : http://take.ms/5wbHAU so you can test again.
We don’t have the demo access for this but I just tested the demo again and it actually works as you want now.
So basically, customer have to choose one by one. In this example, I will walkthrough booking on 6 Bed Male Dorm so basically, this will only allow 6 people maximum : http://take.ms/uikPp
At first part, I booked for 3 people , this works fine. But in the second part, I chose 4 people, the system only allowed for the first 3 people and for the last one, the room disappeared.
Cheers!
Hi,
I am using this theme now.
I added seasonal room price, I added period as *-12-25 to *-12-31 and added base price. But its not working for this dates. I looked for seasonal price in your document, but I didnt find. So can you support me please?
Thanks.
Regards.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Excellent work! Pre-purchase question: I would like to manage a complete CRM system, what Plugin or Script do you recommend that is compatible with this theme?
Hello,
Sorry, we haven’t tested the theme with any CRM plugins or scripts.
Hi, I’m looking at one of the demos but before buying the theme I would like to know in the reservation field you can put in the slider??
Hi,
First of all, Thanks for your interest
Unfortunately, there’s no reservation fields in the slider
And there is no shortcode or a way to add it?
Hello! I am willing to buy your theme right now. I got only one question before i pay it. Do you provide price rates in your theme? I mean, price rates like half board, full board, all inclusive, bed an breakfast. My guest must have the option to choose price rate before placing the reservation. Thanks in advance!
Hi,
I am not sure I understand properly, could you post an example?
There is different price for different packages. Only room, room with breakfast, room with 2 meals, room with all inclusive. Like here http://prntscr.com/n9yv84
Sorry, there’s no option for that.
We do provide an option to add these services separately, you can see that in the 2nd step of reservation: https://demo.goodlayers.com/hotelmaster/?booking
can i use another payment gateway?
Hi,
Really sorry, our theme support only Paypal, Paymill, Authorised.net and Stripe. To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
