602 comments found.
I have the exact same problem as fbrok! I have sent you a message, please respond ASAP!
Downloading update from http://download-plugins.viewdemo.co/whizz/whizz-plugins.zip…
Unpacking the update…
Installing the latest version…
Removing the old version of the plugin…
Plugin updated successfully.
Plugin not activated. A higher version of Whizz Plugins is needed for this theme. Please update the plugin.
Hello,
I have replied to your ticket. Please check your email!
Best regards,
Max
Hi! Somehow I can’t update the “Whizz Plugins” Plugin to 1.5.1 – I’m stuck at 1.4.9 and any click on the update button will downgrade me to 1.4.8. I’ve already tried manually installing it by uploading it through filezilla aswell as through the wordpress plugin-installer. Help would be greatly appreciated 
thanks.
Hi fbrok,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Photography Whizz | Photography WordPress for Photography Support
Thank You,
Max
Hi, why the autoplay for a youtube video doesn’t work? I’ve tried different plugin and usinig the shortcode and the “autoplay=1” tip but doesn’t work.
Hi arteriaadvcompany,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Photography Whizz | Photography WordPress for Photography Support
Thank You, Taras
Hi, I send a request yesterday. It’s possibile to receive the answer at emanuele.grassadonia@gmail.com?
Hello.
As I can see, my colleague has replied to your ticket.
Please, check your inbox.
I have asked my colleague to copy her reply and send it to emanuele.grassadonia@gmail.com as well.
Best regards,
Taras
138/5000 Hi, how can I optimize the web for smartphones? When I make a change for smartphone, does it also change me for the desktop? Thank you
Hello there.
Could you please specify your question? What exactly you want to optimize? Please, note that you can write media queries (and add them to the Custom CSS Panel) which will work only for the mobile version.
Best regards,
Taras
Hello,
I want to report something strange (Bug ?) on the demo version regarding Portfolio “Category” summary page. In fact, when you are looking at a portfolio details page and you click on the linked Category, you end up on a bug page.
Exemple on the page http://w2.themedemo.co/awa/portfolio-item/portfolio-urban/ When you on the Category “webdesign”, you end up on this page http://w2.themedemo.co/awa/portfolio-category/webdesign/
Is it the same on the paid/real theme ?
ps: When you click on “Client”, you have a normal page. I was expected maybe the same with the category link…
Thanks for your answer
Hi Hoang752,
Thanks for your feedback, however can you please open a support ticket regarding this so we can follow this up properly with our developers and escalate the ticket to them if required in this case.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to take feature requests here. Please create a support ticket using the link below and out support team will gladly look into this.
Click Here To Get Photography Whizz | Photography WordPress for Photography Support
Looking forward to your ticket.
Thank You for understanding and cooperation.
Best regards,
Anastasia.
This is a pre sale question LOL
Hello.
Thank you for drawing our attention to it. I have forwarded this information to our developers for further investigation. In the real theme clicking on this link leads to the same page – awa/portfolio-category/webdesign/ but on this page elements do not overlap each other.
Best regards,
Taras
I can not update the puging WPBakery Page Builder. My home “Home Disortion”. It does not work. Can you tell me how to fix it please? Thank you,
Emi._
Hi emidax,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Photography Whizz | Photography WordPress for Photography Support
Thank You,
Anastasia.
Hello, I have an issue installing the theme. Kaswara install keep failing, and Whizz plugin update as well. From the demo data import I know everything is ok (PHP 7.0.33). Then I’m a noobie so I can’t do more than browsing and testing the wordpress menu :s Can you help please?
Hi thatstudio,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Photography Whizz | Photography WordPress for Photography Support
Thank You,
Anastasia.
hi, The themes will be compatible with Elementor Pro?
Hi there.
The compatibility with Elementor Pro was not tested.
The WPBakery is used as a visual composer in this theme.
Best regards,
Taras
hi there. what slider does this theme use? is it mobile friendly? is it easy to edit images & text, add buttons etc?
if i select http://w.themedemo.co/whizz/home-stripped-page/ as my homepage, can I add a 4th column without complications? is that possible with this slider? Thank you
Hi, kristyc
The Theme has different types of sliders included.
Yes, the Theme is responsive. It is easy to customize.
Yes, the 4th column is easy to add and use.
You are always welcome,
Best regards,
Max
Hi favouritedemon,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Photography Whizz | Photography WordPress for Photography Support
Thank You, Taras
Hello!
I am having trouble setting a product with 2 variables. (Size and Material). It just doesn’t work together. I am sending a printscreen as well. https://prnt.sc/nd7vc0Is there a way of this two working correctly?
Hi domainforsale,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Photography Whizz | Photography WordPress for Photography Support
Thank You, Taras
I understand that you don’t have a license to include all the images that appear in the demo but why did you replace them all with identical plain black images?? There are THREE HUNDRED of them and they all look identical! That is insane. You use these black images on demo pages that have black text so when I open those pages I can’t see anything!
Hello dos101,
The images were replcaed by grey squares, due to providing you with the correct layout.
So you just need to replace the grey pictures with your own ones.
Best regards,
Max
I know. But why are they all identical? If I want to replace the black images on one of your demos page I need to first of all make sure the dimensions of my images are suitable so I need to find the dimensions of your black images, then I need to upload my images to the Media Library and then replace your images with my ones. How do I find the dimensions and how do I find which of the 300 black images is the correct one to replace?
Hi dos101,
All the dimensions and information about the file can be found in the Media Library => File => Attachment Details
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Photography Whizz | Photography WordPress for Photography Support
Thanks,
Max
That does not solve the problem. It is only possible to find the dimensions by looking in Media Library => File => Attachment Details when I know which image to look at. That is the problem. All 300 of the images look identical. In the Media Library all I see is 300 black thumbnails. Each time I want to change one of the images in the demos I will need to search through the 300 images to find the one I want. That is why using 300 images that look the same is a crazy idea and adds many hours, if not days of extra work for anyone that wants to use this theme.
Hi there.
You can check the image’s dimensions in any specific element. Please, open the settings of an element, click on “Add images”, and you will see the image resolution and other information.- http://prntscr.com/nc2t4x
Best regards,
Taras
Okay. I’m working on doing it that way now. It is taking so much time though! To reproduce the theme to look like the demo will probably take a few days.
Hi there.
In case, you need any help, contact us.
We will gladly assist you.
Click Here To Get Photography Whizz | Photography WordPress for Photography Support
Best regards,
Taras
Hi there,
When do you plan to upgrade Visual composer inside Whizz template ?
Regards
Hi leaf_it,
We keep the visual composer up to date all the time. You just need to update it manually!
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Photography Whizz | Photography WordPress for Photography Support
Thanks, Max
Thank you, do you have a link to a support page explaining the procedure to update it ?
Hi leaf_it,
You have to deactivate the plugin, delete it and download the latest version from our server. You will see the link – “install the needed plugins”
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Photography Whizz | Photography WordPress for Photography Support
Thanks,
Max
I installed the new v.2.0.0 version of Whizz on a new WP 5.1.1 instance and followed the instructions in the documentation.
In your docs and the instructions given to gr_mozer above 5 days ago you say:
“Please, follow these steps: Navigate to Appearance -> Themes -> Add New -> Upload Theme. Select Whizz.zip file. Press the “Install Now” button to upload and install the theme. “
There is no file called Whizz.zip in the latest version so I assume you mean Whizz_tf_v2.0.0.zip
The installation worked fine until after the plugins are installed. Then when I try to do this step it fails with a 500 error:
“Navigate to Appearance > Import Demo Data. Read welcome message and click “Let`s go!”:”
If I refresh the page three times I can proceed but my experience when installing this theme has been that each update causes a 500 server error.
I have purchased extended support and will now open a support ticket and send you a short video showing the problems.
Hello,
We ca see your ticket in our system.
We will shortly check and provide you with the solution!
thank you fro understanding!
Best regards,
Max
It has been a day since I heard from you Max, do you have an update?
The latest version of this theme simply does not work when I follow your instructions.
Hi dos101,
As far as I can see, my colleague is currently checking your Admin Panel, it order to find the solutions and the reason of your issue.
We will inform you as soon as possible.
Thank you for understanding!
Best regards,
Max
Hi, I tested the demo on homepage-exhibition, but on iphone safari and chrome, it just indicate A problem repeatedly occurred on http://w.themedemo.co/whizz/homepage-exhibition" . On Android, it loads fine. Is there an issue on iphone(iPhoneX). Thanks
Hello,
We are in touch about this issue and currently working in order to fix it.
Thank you for your interest!
Best regards,
Max
I am still interested to purchase this theme. When can the homepage-exhibition page be resolved on iOS?
Hello themeurl,
We are still working with with this issue and will do our best to resolve this as soon as possible.
Thank you!
Best regards,
Andrii
Hey guys
I just updated to the new version and sadly it appears that the ‘reverse order’ [from the gallery section] is no longer there.
Is this a bug or have you removed the feature?
Thanks.
Hi thisisdaveitferris,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Photography Whizz | Photography WordPress for Photography Support
Thank You, Taras
HI! I have some questions: is visual composer necessary to run whizz theme, if not what limitations are there? Is image content (albums, gallery) displayed as a page or a post? How many ways can posts be sorted? how many ways can pages be sorted ? Thank you!!!
Hello!
As for your questions:
Yes, Visual Composer is required for the theme because all pages are built via this plugin, but it is included.
You can display image content on pages and posts.
Posts can be sorted by categories, and ordered by many factors – http://prntscr.com/n6de5v
Pages can be sorted in a few ways.
Best regards,
Taras
Hello! I’m interested in your masonry galley options, but I’m wishing for there to be an option to either change or have no space between the photos. Is this possible?
Hello!
As for your question:
Yes, the portfolio have the option where you can select the space between the images: https://prnt.sc/kr8vk0
Best regards,
Taras
Hi, guys! Nice theme:) But is it optimized for Gutenberg editor?
Hello!
Yes, the theme is gutenberg optimized.
Best regards,
Taras
HI. iI have a questions about installing. After I download and start to install, I could not find how can I install and activate it. I go enter all files but still could not find. Sorry for my stupid question.
Thank you
Hello!
As for your question:
Please, follow these steps:
Navigate to Appearance -> Themes -> Add New -> Upload Theme. Select Whizz.zip file. Press the “Install Now” button to upload and install the theme.
After activating Whizz please install Whizz Plugin and move to Appearance/Import Demo Data.
Best regards,
Taras
