Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-col .woocommerce-loop-product__title {
    white-space: normal !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/11/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

I have just tested it at my end and it is working fine, Please see this video: https://jmp.sh/O7bCPzA
If still I am wrong then please share your issue small video clip via ticket and the site WP Admin so we will check it for you.

Thanks.

Ok, it works when i am using vc element textbox but it has always worked without and this means i now have to edit faqs in all my 5 sites They has always showing up perfectly without using vc elements.

Hi,

I am sorry to hear that and apologizing for this from you, Please set those in WP Bakery Text Block element, and we will also look through it in future coming update of the Theme in more deeper.

Thanks for your understanding.

Hi,

No, Sorry to say that but this is not possible as there is no Option in the Theme for Events Categories.

Thanks.

Could you make it for me as additional modifying??

Hi,

If you want our paid Customization services, You have to contact our Customization team at nicework125@gmail.com for paid Customization services.

Thanks.
   

Hi,

Thank You.

Hi,

Please don’t mind got it worked.

Thank you.

Sound’s Good!..

how can i update my theme?

my current porto version is 4.2

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-

Thanks.

Hi,

You have to create the same path having same folders in the Child Theme like explained below:

Like you want Customize the layout.php file under wp-content/themes/porto/inc/functions

So you have to create the same path/folders under wp-content/themes/porto-child/inc/functions and then copy the layout.php file from Parent Theme to Child Theme on the same path and Customize it as per your requirements, It will work for you.

Hope this is all clear and make sense.

Thanks.
   

Hi, We tried the same approach and copied “woocommerce.php” from porto folder to porto-child folder. But its not working! Are we need to copy other files too or need to make any other settings? Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.
   

Hi,

Sorry to say that but we have not tested this plugin: https://wordpress.org/plugins/amp/
with the Theme yet, But if you want you can try this at your own risk.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, you can easily add a banner link to link to another page as many times as you want.

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

No, We have not encountered this issue till now, nor any other Customer reported the same issue, It seems to be the third party plugin confliction issue, Can you please check once after deactivating all the third party plugins and check your site after removing the server, site and browser cache of mobile, Hope your issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.
   

Hi,

Please check the same page now: https://www.packry.com/shop17-banner/

Please see these screenshots: https://pasteboard.co/IacruU3.png
& https://pasteboard.co/Iacs6QT.png

And we have replied your ticket #47116 please check your ticket reply and reply to your ticket accordingly.

Thanks.
   

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-category .thumb-info-wrapper:after {
    background: rgba(27,27,23,0) !important;
}

Thanks for your understand.

Thanks !

Most Welcome!..

Hi,

If you want to change the Logo Text your have to change the site title from WP-Dashboard >> Setting >> General as showing in this screenshot: https://pasteboard.co/Ia4tAUU.png
and regarding Font Awesome Icons issue: It might be because of the Minification of FontAwesome Icons from Speed Optimized Wizard, The new version of Font Awesome also requires font-weight: 900; when you use solid icons in custom CSS classes. Some of the icons code are also changes in the latest Font Awesome, You can read this thread as well: https://github.com/FortAwesome/Font-Awesome/issues/11946

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

I changed the name and deleted it completely, but nothing helps, then how can I switch to a graphic logo? Screenshot attached http://prntscr.com/nc9ifd

Hi,

I think you have renamed or customized the Theme and also not using the updated Theme, So please update your Theme to the latest version and also the plugins and deactivate/remove your own Customization and third party plugins and check your site after removing the server, site and browser cache, I am sure your issue will solve and if not then you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Most Welcome!..

Hi,

How can I do this? I can’t find the Products Page in the Admin panel under Pages.

Hi,

The Single Product Pages are coming from WP-Dashboard >> Products and you have to edit every single Product and then add in it as per your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/03/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-col .woocommerce-loop-product__title {
    white-space: normal !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/03/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thanks

Most Welcome

Hi,

Yes, The yith woocomerce ajax product filter widget only work on wooCommerce pages like Shop/Category Archive pages only.

This is the default functionality of the plugin and it will not work with the pages you have created using WP Bakery.

Thanks.
   

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.

Thanks.

Hi,

Yes, you can by using the Header Builder Option and create your own header as per your requirements. Please read more about it here in the Theme Documentation: https://www.portotheme.com/wordpress/porto/documentation/header-builder/

Thanks.