256 comments found.
Good morning, I purchased your theme a couple of weeks ago and now started working with it – the import demo is taking forever and keeps getting stuck. Haven’t experienced this with a theme from Envato in a while, any chance you could send me a manual demo import or a backup to start from?
Thanks.
Hello,
Thanks for writing in.
You can follow the guideline from this article below on how to import the demo → https://elated.ticksy.com/article/12621/
Please note that after installing / activating this theme, you need to Install/activate all required plugins like WP Bakery Page Builder, Elated Core/CPT and Slider Revolution (+Contact Form 7 and WooCommerce if you plan to use shop).
Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.
After that you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.
Before that, please check your server resource settings. Check/increase these MASTER values or ask your hosting service to do it for you.
max_execution_time = 300 memory_limit = 128M upload_max_filesize = 128M post_max_size = 256M max_input_vars = 3000 You can use this plugin in order to check it >> https://wordpress.org/plugins/wp-serverinfo/
Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.
Support
Elated Portfolio part of
Qode Interactive
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Hi, i have installed your theme but the “Theme Options” is not visible on the admin menu?
Hello,
Please make sure that you’ve installed TheAisle Core plugin.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → http://elated.ticksy.com
Support
Elated Portfolio part of
Qode Interactive
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Hi! How can I disable the Side Area? Thank you!
Hello,
Just go to Appearance → Widgets → navigate to Header Widget Area One and then remove TheAisle Side Area opener → http://postimg.cc/f3LS3vXd
Support
Elated Portfolio part of
Qode Interactive
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I saw that your topic was worth $ 35, but did not have time to buy it, will there be more discounts? I want to buy your topic.
Hello there,
Thank you for taking interest in our theme.
There should be no discounts soon 
Best regards, Elated
Hello! I have bought your theme and recently and I am very happy with all the good work you’ve done! I have a question though, how can I make the sidebar on the blog sticky? Thank you in advance!
Hello,
Thank you for choosing The Aisle theme. Please, for any question like this one, open a ticket at https://elated.ticksy.com/ and include your website URL with wp-admin access and our agent will gladly assist you.Best, Elated
Hi, there is a problem with blog’s pagination. The link is an error, and when I’m going to page 2, the link on 1 go to the 2 …
Hello,
Thanks for writing in.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our http://elated.ticksy.com and include your website URL along with wp-admin access and one of our support agents will assist you.
Best regards,
Elated
Hi, there is a problem with blog’s pagination. The link is an error, and when I’m going to page 2, the link on 1 go to the 2 …
Hello,
We managed to find ticket from you with the same topic and it is assigned to our agent who already answered. Please, check whole response on ticksy.
best, Elated
I want to solve something that doesn’t work on your theme, I should register and pay.
I do not agree
Hello,
Support is free for the first six months and here is your ticket and response: https://elated.ticksy.com//ticket/2052899/Please, let us know if there is anything else.
Best, Elated
My slider images on mobile is not responsive. I have tried to look for support on slider revolution help files, and also your theme help files. I can get the text sizes responsive but not the photos?
Hello,
Thanks for writing in.
Please take a look at this article regarding this issue here → https://www.themepunch.com/faq/display-different-images-different-screen-sizes-revolution-slider/
Thanks & Regards,
Elated
Where can I change the color of the fonts? Is it also possible to integrate/upload a non google font? Thanks and regards, Marella
Hello,
Thanks for writing in.
1. Our theme comes with various options and among theme are color options, so user could easily change them. Depending on section or some specific element, you can set desired font color through Theme Options (Header, Fonts…) or within some shortcode settings →
2. Theme only allows usage of Google fonts from the theme options. If you want to use custom fonts, then you need to include them with css, and to style fonts with custom css code. You can find more about here → https://elated.ticksy.com//article/10840
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://elated.ticksy.com/
Thanks & Regards,
Elated
I am getting a lot of issues in the aisle theme and their support team replies after ages. REALLY DISAPPOINTED
Hello,
Thanks for writing in.
I see you have already opened a support ticket regarding this and our team will get back to you as soon as possible. I located your request #2015232 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. We really hope, you’ll be fully satisfied after this is resolved so you’ll eventually enjoy using our theme.
Thanks & Regards,
Elated
Loving the theme, thank you. I would love to have the option for a “scroll down” icon/button for full-height header section.
Hello,
Glad to hear you like our theme. Please, reach our support team at https://elated.ticksy.com and they will gladly help you with anything that could be done within our theme.
Best regards, Elated
- #1990261 (posted April 26)
- #1991076 (posted April 28)
- #1994638 (posted May 1)
Hello,
Sorry for waiting longer. We have just checked and our agent answered on all your tickets. Please, check responses on ticksy.
Best, Elated
Good Morning ! I opened a two-day ticket regarding the demo of the template and did not get answers. I would like a demo of the template so I can replicate. I’m having a lot of trouble creating. thank you.
Hello,
We located your tickets and those are answered by our support agent. Please, check response on ticksy.
Best, Elated
Hi.
I opened two tickets yesterday. One is about translating the Slider counter and one for the google maps. Just wanted to remind 
Hello,
Your tickets are answered. Please, check responses on ticksy.
Elated
thanks
You are welcome!
when I activate the plugin theaisle core it from the http 500 error across my site. I already opened a ticket and no one answers me. please help me
Hello,
We located your request #1980690 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Elated
Hello. Today I got an e-mail, says “an update to your item The Aisle – Elegant Wedding Theme by Elated-Themes is now available in your Downloads page”. You can see here: http://bit.ly/2GpG8BP .So what should I do now? Thank you.
Hello,
That means you can update The Aisle theme on your WP installation.
See how to update over FTP here – http://theaisle.elated-themes.com/documentation#getting_started_updating_theaisle
If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.
Elated
I have already filled out a consultation ticket, when I receive the answer, will it arrive in email mode? Or do I have to go into the platform?
Hello,
Thank you for writing in.
You’ll have to go to Ticksy to check ticket status.
Elated
Hello, I have not been answered all day, I look for my tickets but I do not get an answer, I do not know if I have to look for it in a special button. Thankss
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Elated
Hi. There is a countdown over the Main slider. How can I change this counter and text (month, days, hours)?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Sorry, the template is included and I want to modify the content of the pop-up window that is at the top. Where is it made from? I have tried from the options but it does not give me the opportunity to moficiar information.
and the footer, where is the option, to add my information
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hi. I tried o import demo coontent but I couldn’t import Rev. Slider. What can I do?
Hello,
Thank you for writing in.
When importing a demo onto your site RevSlider slideshow has to be imported separately. More reading here – https://elated.ticksy.com/article/11269
If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.
Elated
Thank you very much.
You’re welcome!
I have submitted 3 support requests, the oldest one 3 days ago which still hasn’t been answered (##1964220) . I submitted it as Public which is maybe why I have had no help from Support. Could you look into it or do I need to submit a new ticket as Private?
Hello,
Sorry to keep you waiting a bit. All your threads are already replied, please check their status. Thank you.
Elated
Thanks so much. It’s all resolved now
Hi,
Glad to hear that, all the best!
Elated
