28310 comments found.
Hello, how to make an entire area of the text box(which is in the banner) clickable as a link?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Fatal error: Can’t use function return value in write context in /home1/iamwomantt/public_html/wp-content/themes/flatsome/inc/helpers/helpers-shortcode.php on line 444 can someone please help me solve this as soon as possible
Hi,
Please contact your host and ask them to update PHP to v7+.
Hi! I figured it out thanks much. Another issue has arisen tho. I’m trying to update the faq page but I’m getting the following: Block “faq-accordion” not found. Can you assist with this? I’m seeing other persons asking but I can’t find any responses with solutions
[accordion] [accordion-item title="What are the delivery charges for orders from the Online Shop?"] Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante. [/accordion-item] [accordion-item title="Which payment methods are accepted in the Online Shop?"] Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante. [/accordion-item] [accordion-item title="How long will delivery take? "] Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante. [/accordion-item] [accordion-item title="How secure is shopping in the Online Shop? Is my data protected?"] Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante. [/accordion-item] [accordion-item title="What exactly happens after ordering? "] Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante. [/accordion-item] [accordion-item title="Do I receive an invoice for my order? "] Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante. [/accordion-item] [/accordion]
I would like to customize the product category widgets to show only selected product categories. I managed to get some codes here which can disable certain product categories in all product category widgets. However, what I wanted to do is to have a few product category widgets and to select the product categories in each of the widget.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I wanted to ask a question about breadcrumb. Currently the breadcrumb is only showing the product category. Is it possible to show both the parent category and sub category?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
How do I tell if the current download is 3.8 version?
I mean 3.8.3
Hello? Where do you download the newest update?????!!!!!!!!!!
I checked the zip and it looks like it’s still 3.8.1
its a simple question…not help.
Hi,
Please take a look at this doc: https://docs.uxthemes.com/article/77-how-do-i-update-the-theme
You can check the current theme version from Flatsome>Flatsome section.
Can I add a size guide like this with your theme: https://www.forever21.com/gl/shop/catalog/product/clearance_zero/2000280662
Hi,
Most of our users prefer a pop-up size guide but yes, you can create a similar one.
Can I add responsive banners in product page? This is the example: https://lovet.sg/product/tiffany-floral-kimono-tie-string-wrap-dress-madebylovet-cream
I want the 3 grey banners in my website. Can your theme do that? Thanks.
Hi,
Yes, you can 
product search not working (header search form by sku)
Hi,
Please clear all caches (browser, plugin, web server, etc.) and check again. Also, make a plugin conflict test. There may be still a plugin hasn’t updated and incompatible with the latest version of Woocommerce. If still doesn’t work, try to upload the main theme files via FTP. There might be something wrong with the auto-update.
My product gallery doesnt seem to work. What could be the cause? Only the featured image shows. Is there anything I am doing wrong?
https://africanflair.comHi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Cart quantity and amount not update after theme update. Please check.
Hi,
Please clear all caches (browser, plugin, web server etc.) and check again. If still doesn’t work, try to upload the main theme and Woocommerce plugin files via FTP. There might be something wrong with the auto-update.
Infinite scrolling is not working!!!!
Hi,
As I mentioned in the message above, all functions were tested before releasing. We haven’t got any report about the infinite scroll feature. Also tested again on local and works fine here. It’s more like a plugin conflict or caching issue.
Last version of the theme – Infinite scrolling not working, checkout page doesn’t redirect to thank you page. We are loosing HUNDREDS of orders.
Hi,
All functions were tested before releasing. We haven’t got any report for such issues. Also tested again on local and works fine here. It’s more like a plugin conflict or caching issue.
On the Woocommerce product page, there are social icons below the Add to Cart button…I see where the options are to add/remove buttons but I don’t see an option for Instagram. How would I get a similarly styled Instagram icon to show here?
Hi,
The Instagram API doesn’t allow 3rd parties to share anything.
Hello, After upgrading to 3.8.3 / latest version of WC and WP, product sorting on product category’s does not work any more. So price ascending/descending/popularity etc does not work any more..is this a known problem? Thanks!
Hi,
We haven’t got such a report yet. I also checked on my local and it works fine. Can you deactivate all plugins except Woocommerce and check?
Tag Search not working.
Hi,
Just tested but works fine here. We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
new woocomerce version says Your theme (Flatsome Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
how can i fix this?
Hi,
Please update Flatsome. The latest version is 3.8.3.
hi, The project content block in a page, after apply filter, it is align to right. I have 3 projects per row in the first row but in the second row after filter, it appear just one project (it´s ok) but this project is align to right. how Can I fix it? Thanks!
Hi,
Can you please submit a support ticket here? Don’t forget to mention you’re forwarded from here.
Hi there, Is there any hope we can download previous version of the theme?
Hi,
If you submit a support ticket here, I can share a link of the version you want via Dropbox. Don’t forget to include a valid e-mail address into your message.
Hi, I sent a ticket but my support is expired, will that be a problem?
No, it’s ok. I shared the file with the email address you sent.
Any tips on how to upload it without losing all my work?
Please take a look at this doc: https://docs.uxthemes.com/article/77-how-do-i-update-the-theme#2
I just installed wordpress and woocommerce my versions are 5.1.1 & 3.6 will this support or shall I do a fresh install for older versions this theme or let me know when you are going to publish your updates if it’s due in 1,2 days I can wait for it.
Hi,
Flatsome v3.8.3 has been published. It supports the latest versions of Wordpress and Woocommerce.
I really like the “Banner Effects” like Snow, Sparkle, Confetti, etc (not Sliding Glass…you can get rid of that one). Do you guys intend on adding more to the dropdown in the near future?
Hi,
You can submit a feature request or vote for an existing one through here.
If it gets hits enough, will be included in our developers’ to-do list.
Thank you.
Oh lord…...yeah ok. Then it will never be implemented. I see stuff on there from years back that never got any love.
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