almost 7 years ago

Hi JanStudio,

When I insert a video into the product page (http://prntscr.com/nfmbyv).

Then I go to the product page and click on the link (http://prntscr.com/nfmcvi), it shows the message (http://prntscr.com/nfmfcl). Please help me!!!

Thanks

JanStudio Author

almost 7 years ago

Hi,

The issue because your youtube link not correct format. Please use link as “https://www.youtube.com/watch?v=Y4AHHYM1OOA”

Kind regards

quangton Purchased

almost 7 years ago

Hi JanStudio,

I cannot use “loco translate” to translate this part (http://prntscr.com/nfhp46 and http://prntscr.com/nfhtvb). Please help me!

Thanks

JanStudio Author

almost 7 years ago

Hi,

Please go to Loco > plugin > WooCommerce and search these strings.

Kind regards

quangton Purchased

almost 7 years ago

Hi,

Woocommerce plugin has been 100% Vietnameseized (http://prntscr.com/nfk5t8).

JanStudio Author

almost 7 years ago

Hi,

Did you translate in checkout page? For the popup, please change in Theme Option > WooCommerce > Product Detail Settings > Shippping & Delivery

Kind regards

TheCraftables Purchased

almost 7 years ago

Hi, Unable to add products to cart on quick shop. Kindly look into this.

JanStudio Author

almost 7 years ago

Hi,

Could you please create new topic at our support forum. Our team will check check and help you solve problem.

Kind regards

quangton Purchased

almost 7 years ago

Hi JanStudio,

After updating WooCommerce Plugin, interface the product page back to the old interface (http://prntscr.com/newmu3).

Help me fix it

Thanks

JanStudio Author

almost 7 years ago

Hi,

Please activate child theme. It now you activate parent theme.

Kind regards

quangton Purchased

almost 7 years ago

Hi,

I clicked on the activation button but the child still did not activate (http://prntscr.com/nf0r6t).

Thanks

JanStudio Author

almost 7 years ago

Could you please create new topic at our support forum ưith your site url and temporary admin account. Our team will check and help you solve problem.

Regards

phunghoangduy Purchased

almost 7 years ago

Hi, Can you please help me a favor? I disable floating add to cart button on my website. And now i want to add other image or trust badge that is floating ( like floating add to cart button, the same position ) Is it possible? Can you help me with that? Please check image: https://prnt.sc/nev1la

Thank you.

JanStudio Author

almost 7 years ago

Hi,

I’m sorry it doesn’t option to add trust badge to replace position of Sticky Add To Cart button. but you can add trust badge below “Add to Cart” button, mini cart, check out page in Theme Option > WooCommerce > Product Detail Settings > Extra Content and Theme Option > WooCommerce > Cart & Checkout Settings > HTML content.

Kind regards

quangton Purchased

almost 7 years ago

Hi JanStudio,

After I set the language for the website is Vietnamese (http://prntscr.com/nepqm8). There are a few places still in English.

Please help me translate it into Vietnamese (http://prntscr.com/nepry2 , http://prntscr.com/neps6v , http://prntscr.com/nepsf7 , http://prntscr.com/nepsnq , http://prntscr.com/nepsnq , http://prntscr.com/neptgm).

Thanks

JanStudio Author

almost 7 years ago

Hi,

Please follow our topic http://support.janstudio.net/forums/topic/theme-translation/

Kind regards

quangton Purchased

almost 7 years ago

Hi,

I tried and everything was perfect (http://prntscr.com/nf0tei)

Thank

quangton Purchased

almost 7 years ago

Thanks, I fixed the error (http://prntscr.com/nnqlun)

quangton Purchased

almost 7 years ago

Hi JanStudio,

I have trouble creating a variation product:

- When the product has many colors and sizes (http://prntscr.com/ned0fj), the product creation with all attributes (http://prntscr.com/ned1m5) will be very much but the price is zero (http://prntscr.com/ned4mq). Updating prices for all variants with zero prices takes time.

- How to press the “go” button (http://prntscr.com/ned1m5) to create a variation product is the default price.

Thanks

JanStudio Author

almost 7 years ago

Hi QuangTon,

Please follow this screenshot to set price for all variations http://prntscr.com/nee3j9 or you have to manual insert price for each variation.

Kind regards

quangton Purchased

almost 7 years ago

^ __ ^ But I don’t know. many thanks

SoPaid Purchased

almost 7 years ago

Hi, I installed yith badges but for some reason, the badges are appearing twice on a product. Any idea how to fix this? Thanks!

JanStudio Author

almost 7 years ago

Hi,

Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with detail of your issue, your site url and login credentials. Our team will check and help you solve your issue.

Kind regards

SoPaid Purchased

almost 7 years ago

Hi, I tried to reach out to you but no response.. I added the Yith Badge Management Premium plugin and since then I noticed that the “for sale” badge is showing up twice on the shop page and everywhere else basically.

JanStudio Author

almost 7 years ago

Hi,

Our team replied you at your topic http://support.janstudio.net/forums/topic/for-sale-badge-showing-twice/#post-31362 please follow this.

Kind regards

no1timeman Purchased

almost 7 years ago

hi，i have a question i don’t want to show the product weight in Additional information,can do it?

JanStudio Author

almost 7 years ago

Hi,

Thank you for choose our theme.

Please add code at to claue-child > functions.php

KInd regards

no1timeman Purchased

almost 7 years ago

i can’t see the code

JanStudio Author

almost 7 years ago

I’m sorry. I forgot send you link. please copy code at https://pastebin.com/FfT28Pp5

Kind regards

quangton Purchased

almost 7 years ago

Hi JanStudio

I need to change this background color (http://prntscr.com/ne4os5) how to do it?

Thanks

JanStudio Author

almost 7 years ago

Hi,

please add below code to Claue > Theme Option > General Layout > Custom CSS

.page-head::before { background: #000; }

Kind regards

quangton Purchased

almost 7 years ago

Hi JanStudio,

Help me turn on the product code search feature on the website. Now I enter the product code, it says it can’t be found (http://prntscr.com/ndziml).

But searching in Backend has it (http://prntscr.com/ndzj83)

Thanks

8 other replies

JanStudio Author

almost 7 years ago

Hi,

By default WooCommerce doesn’t support search by SKU. You can use this plugin https://wordpress.org/plugins/ajax-search-for-woocommerce/ and replace for default search.

Kind regards

quangton Purchased

almost 7 years ago

Thank you!

quangton Purchased

almost 7 years ago

Hi JanStudio,

I installed the WOO AJAX SEARCH plugin (http://prntscr.com/ni28ip)

but when searching for products by SKU,

the result is not found (http://prntscr.com/ni26vj)

JanStudio Author

almost 7 years ago

Hi,

Please download attach file, extract and put in claue-child > views > header

Kind regards

JanStudio Author

almost 7 years ago

Hi,

Please download file at https://www.dropbox.com/s/6tdfa1305jnj0p4/layout-3.php.zip?dl=0, extract and put in claue-child > views > header

Kind regards

quangton Purchased

almost 7 years ago

Hi JanStudio,

I try to find “layout-3.php” file on the server. The result is in the following 3 directories: (http://prntscr.com/nijr2p)

1. \claue\views\header

2. \claue\views\footer

3. \claue\core\libraries\vendors\woocommerce\templates\extras\single

It is not in the folder as you said claue-child >views >header (http://prntscr.com/nijsug).

So what should I do now?

JanStudio Author

almost 7 years ago

Hi,

Please download file and put in claue-child > views > header

You need create new folder (views in claue-child and header in views) don’t replace in claue.

Kind regards

quangton Purchased

almost 7 years ago

Hi JanStudio,

I created the folder and copied the layout-4.php file into the location you requested (http://prntscr.com/nikdap).

Search results by SKU still can’t work (http://prntscr.com/nikdq7)

JanStudio Author

almost 7 years ago

Did you download file in the link on dropbox i sent you? The file i sent you with custom code that make search plugin work. The file you copy from claue is original and can not work.

quangton Purchased

almost 7 years ago

Hi JanStudio,

You see help me. The content of the file includes 5 pages as shown:

Page 1 (http://prntscr.com/nndho7)

Page 2 (http://prntscr.com/nndhz3)

Page 3 (http://prntscr.com/nndi7f)

Page 4 (http://prntscr.com/nndihj)

Page 5 (http://prntscr.com/nndiqe)

Is it that?

JanStudio Author

almost 7 years ago

Hi,

i helped you integrated ajax search plugin http://prntscr.com/nnf166

Kind regards

quangton Purchased

almost 7 years ago

Hi JanStudio,

When I configure upsells and cross-sells in the Backend, I don’t see upsells and cross-sells displayed on the product page (http://prntscr.com/nd6ikq). Please help me fix it.

Thanks

5 other replies

JanStudio Author

almost 7 years ago

Hi QuangTon,

The up-sells product is “You may also like” in Product detail page and Cross-sells in Cart Page.

Kind regards

quangton Purchased

almost 7 years ago

Hi JanStudio,

All is great, I want to add in the right column of Cross-Sells products how to do.

Thanks

JanStudio Author

almost 7 years ago

Hi,

I could you take screenshot describe the issue.

Thanks

quangton Purchased

almost 7 years ago

Hi JanStudio,

You can see this link https://wp.lequangton.com/shop/ao-montagut-dai-tay/ layout like this image http://prntscr.com/ndo24c.

Thanks

JanStudio Author

almost 7 years ago

Hi, Please try add below code to claue-child > woocommerce > extras > single > layout-1.php line 123


add_action( 'woocommerce_after_single_product_summary', 'woocommerce_cross_sell_display', 25 );

Kind regards

quangton Purchased

almost 7 years ago

Hi JanStudio,

I tried your way (http://prntscr.com/ndvtog) but the cross-selling products still don’t show.

Thanks

JanStudio Author

almost 7 years ago

Hi,

I’m sorry WooCommerce doesn’t support to show Cross-sells products on Product page.

Kind regards

quangton Purchased

almost 7 years ago

Thank so much!!!

TheHartfieldGroup Purchased

almost 7 years ago

Hi,

I have fixed the issue with my website speed. But I’ve got another question. I have disabled the ‘create an account’ option. In web-view it has been removed on the homepage, but on mobile-view, it still shows the ‘Create an account’ symbol under the menu on the homepage. How do I remove this? I don’t want people to be able to create an account at all.

Thanks, Casper

JanStudio Author

almost 7 years ago

Hi Casper,

Please add below code to Claue > Theme Option > General Layout > Custom CSS

.jas-action .jas-my-account {display: none;}

Kind regards

TheHartfieldGroup Purchased

almost 7 years ago

Thank you once again.

frankcoppola

almost 7 years ago

Hi. pre-sale question. I noticed there is no “add to cart” button in mobile version of the shop. Is it possible to show it…?

JanStudio Author

almost 7 years ago

Hi,

Thank you for interested in our theme.

Yes, we hide add to cart button on mobile on shop page. If you want we will help you show this button.

Kind regars

quangton Purchased

almost 7 years ago

Hi JanStudio,

For the description of the product page, I want to divide it into 2 columns (the left column is wider than the right column).

The content of the left column contains a product description. The right column content displays related products, cross-selling products, additional products (Upsells). (http://prntscr.com/ncjuk9).

Please help me! Thanks

5 other replies

JanStudio Author

almost 7 years ago

Hi,

Please download file at https://www.dropbox.com/s/22aonyvyyvvthdg/woocommerce.zip?dl=0 and put in claue-child.

Kind regards

quangton Purchased

almost 7 years ago

Hi JanStudio,

I tried your way, but the result is like this (http://prntscr.com/ncysnk)

I want the related products to be arranged vertically as shown (http://prntscr.com/ncyvsa)

Thanks

JanStudio Author

almost 7 years ago

Hi,

Please try new file https://www.dropbox.com/s/hj679hpzy9jgpkv/woocommerce.zip?dl=0

Kind regrds

quangton Purchased

almost 7 years ago

Hi JanStudio,

I tried your new way. It is very good, but it is better to have the right column less than 1 inch by the column ratio on the left = 3/4 page width and right column = 1/4 page width (http://prntscr.com/nd29xm).

Thanks

quangton Purchased

almost 7 years ago

Sorry, please replace “less than 1 inch” with “smaller than”

JanStudio Author

almost 7 years ago

Hi,

Please go to claue-child > wommerce > extras> single > layout-1.php and change jas-col-md-8 to jas-col-md-9 and change jas-col-md-4 to jas-col-md-3.

Kind regards

quangton Purchased

almost 7 years ago

Thanks JanStudio, it was awesome !!! (http://prntscr.com/nd6odf)

I want to change the number of related products displayed here, how to do?

Thanks

JanStudio Author

almost 7 years ago

Hi Quang,

Please change in Claue > Theme Option > WooCommerce > Product Detail Settings >

Kind regards

TheHartfieldGroup Purchased

almost 7 years ago

Hi,

After seeing why the website loads slowly, it seems to be the ‘Claue Addons’ plugin which loads incredibly slow (takes about 5 seconds to load). Is there anything you can do to reduce this loading time? It keeps customers away from the site.

Thanks, Casper

JanStudio Author

almost 7 years ago

Hi Casper,

Did you try update theme and plugins to latest version http://support.janstudio.net/forums/topic/updating-the-theme/. If issue still there, please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problem.

Kind regards

quangton Purchased

almost 7 years ago

Hi JanStudio, This part I want to present 2 columns (http://prntscr.com/ncichr) Please help me Thanks

JanStudio Author

almost 7 years ago

Hi,

Please edit contact page and separate to 2 columns.

quangton Purchased

almost 7 years ago

Hi, Detailed instructions help me, thanks

quangton Purchased

almost 7 years ago

Hi there, Please help me configure a product with 3 sizes and 4 colors For example, a polo shirt has 3 colors, blue, red, yellow and has the following sizes S, M, L, XL Thanks

2 other replies

JanStudio Author

almost 7 years ago

Hi,

Please follow our document at http://janstudio.net/claue/document/#create-attributes and http://janstudio.net/claue/document/#create-product-color-swatches

Kind regards

quangton Purchased

almost 7 years ago

Hi JanStudio, I use 870×1110 pixels of images for the website, the image is lost when viewing the product in the list. Please see the image according to the following link http://prntscr.com/nc16mp. The full image should be the same as the following link http://prntscr.com/nc19v4. The image on the product page is rectangular and the image on the list page is square. Help me fix it, thanks!

JanStudio Author

almost 7 years ago

Hi,

Please go to Appearance > Customize > WooCommerce > Product Image and change thumbnail crop to not 1:1

Kind regards

quangton Purchased

almost 7 years ago

I tried as you instructed but not right. I have to choose the “Uncropped” option really great (http://prntscr.com/ncied4)

JanStudio Author

almost 7 years ago

Hi,

Please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and login credential. Our team will check and help you solve problem.

Thanks

MiqueleD2 Purchased

almost 7 years ago

Hi there, first of all thanks for developing this amazing e-commerce theme, we truly enjoy the UI and have been pretty successful in getting in launch-ready except for a few points we would like to have your support on (chargichargi.com):

- How can I add the security labels again in the footer under the newsletter? (http://prntscr.com/nbhq7f)

- There are still a few grey colours on our site which I am unable to locate in the settings, could you please specify how we could change this to black (http://prntscr.com/nbhpsv)

- We would like to have a footer line here (http://prntscr.com/nbhqma)

- The breadcrumb & promo header at the top need to be changed in colour, black background and white font (http://prntscr.com/nbhr0l)

- Remove SKU and Category from the product listing page (http://prntscr.com/nbhrry)

- Grey colour need to be changed to black (http://prntscr.com/nbhs64)

- How can I centre the mobile menu? Everything is left aligned now and this would look better when everything is centred.

- I could see in the comments that a few people asked if the theme translation is available in Spanish, I installed the Loco Translate and could locate Spanish but it did not translate. Is there a way this can be done automatically from English to Spanish?

Thanks a lot for your support, we are launching in a few days and are very excited. The theme is well prepared to sell effectively in 2019.

Best, Michael

2 other replies

JanStudio Author

almost 7 years ago

Hi Michael,

Thank you for choose our theme and your kind words

1. Please go to Appearance > Widgets > Footer #5 and insert your image of security badge.

2. Please add below code to Claue > Theme Option > General Layout > Custom CSS

.shop-top-sidebar { border-top: 1px solid #dedede; } .result-count-order a { color: #878787; } .wc-col-switch a { border: 1px solid #878787; } .woocommerce-ordering { border: 1px solid #ddd; }

and change #dedede, #878787, #ddd with your color

3. Please add below code to Claue > Theme Option > General Layout > Custom CSS

jas-footer {

border-top: 1px solid #878787; }

and change #878787 with your color

4. Please go to Claue > Theme Option > Color Scheme > header top background and color

and add below code to Claue > Theme Option > General Layout > Custom CSS

.jas-wc-single > .bgbl { background: #f6f6f8; }

5. Please add below code to Claue > Theme Option > General Layout > Custom CSS

.product_meta { display: none; }

6 . Please add below code to Claue > Theme Option > General Layout > Custom CSS

.price del { color: #878787; }

.select-wrap { border: 1px solid #ddd; }

7. For more please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and login credential. Our team will check and help you solve problem.

Thanks

MiqueleD2 Purchased

almost 7 years ago

Hi there,

Thanks for getting back to me, that solved few of the issues but not all worked, have a few left:

1: How to change font colour on the top header to black – http://prntscr.com/nceka9

2: Change font colour from grey to black – http://prntscr.com/ncel2r

3: Change font colour from grey to black – http://prntscr.com/ncelcf

4: change colour “add to car” button to black – http://prntscr.com/ncemi9

5: Change all visible grey to black colour – http://prntscr.com/ncemy0

6: Change line and font colour from “email box” from grey to black – http://prntscr.com/ncencq

7: change line colour from grey to black – http://prntscr.com/nceojm

8: Change to black font on white background – http://prntscr.com/nceotv

9: Is it possible to have “Ship to a different address” not checked at standard when customers arrive on the payment page?

10: Change line colour from white to black – http://prntscr.com/ncepto

11: Add black footer line here for separation: http://prntscr.com/nceq7n

Thanks a lot, appreciate your time in getting back to me.

Best, Michael

JanStudio Author

almost 7 years ago

Hi Michael,

Please add below code to Claue > Theme Option > General Layout > Custom CSS

.header__top .cg, .price, .variations, .variations .value select, .variations .value  {color: #000;}
.single_add_to_cart_button { background: #000 !important;}
, .signup-newsletter-form {border: 1px solid #000;}
::-webkit-input-placeholder {
    color: #000;
}
:-moz-placeholder {
    color: #000;
}
::-moz-placeholder {
    color: #000;
}
:-ms-input-placeholder {
    color: #000;
}
table, th, td {border: 1px solid #000;}
#add_payment_method #payment div.payment_box, .woocommerce-checkout #payment div.payment_box {color: #000;}
.header__bot .jas-navigation, #jas-footer {border-top: 1px solid #000;}

Kind regards

MiqueleD2 Purchased

almost 7 years ago

Dear,

Is there any easy way to modify those colours, or would that mean I have to go into the CSS code and change it into the theme itself?

I have few parts left that are not in line yet with our brand, would be great if I could get the short-code for it please:

- Top header font is still grey, needs to be changed to black all.

- Change all grey to black – http://prntscr.com/nctibo

- Your order button need changed colour – black background with white font: http://prntscr.com/nctd48

- Mobile Menu and Mini Cart background colour need be changed from white to yellow http://prntscr.com/nctf7w

- Grey need be changed to black on checkout page: http://prntscr.com/nctfoc

- Payment box outline needs be changed from grey to black, also “terms and conditions” box need be changed to black http://prntscr.com/nctjz7

- Change to black background with white arrow http://prntscr.com/nctg6n

- Change all grey to black – http://prntscr.com/nctibo

Thanks again for your time and effort in getting back to us. Your support has been exceptional!

Best, Michael

JanStudio Author

almost 7 years ago

Hi Michael,

It doesn’t have another way to change color text as you want without use custom CSS

1. Please use below code

.header__top {color: #000;}

2. The color generate by plugin. Please send me your site url

3,4. Please add below CSS code

a.button, .jas-ajax-load a { background: #000; color: #fff !important; } .jas-push-menu { background: #FAE559; }

And more please create new topic at our support forum with your site url, we need check your site to give you solution.

Kind regards

cjnyc

almost 7 years ago

Your theme is amazing, and I’m very happy with it. I would consider buying more licenses, if you can answer the following please:

1. Full width pages are very popular in 2019. It seems as if your theme does not give the option to apply full width to some page.

2. It seems as if HTML blocks don’t show on mobile menu. Why? Most of my users (like most other sites) visit on mobile devices. Hiding it on mobile is not a good idea.

3. I wish the account drop-down would be like the WooCommerce theme. It makes much more sense. For guest you show “Login” & “Register”. For logged in users you show “My Account”, “Tracking” & “Logout”.

Thank you

JanStudio Author

almost 7 years ago

Hi,

Thank you for interested in our theme.

1. You can enable full width option for all pages with our theme, just enable option http://prntscr.com/nb3u2e http://prntscr.com/nb3ur5

2. If you want show the element on mobile we will help you do it free after you purchase

3. Yes, with logged use, the dropdown menu show as you want http://prntscr.com/nb3vs6

Hope you buy more licenses for our theme.

Thanks and have nice weekend ahead!

Last Update	15 November 2025
Gutenberg Optimized	No
High Resolution	Yes
Widget Ready	Yes
Compatible Browsers	IE11, Firefox, Safari, Opera, Chrome, Edge
Compatible With	Elementor, Visual Composer, WooCommerce 9.x.x, WooCommerce 8.x.x, WooCommerce 7.x.x, WPBakery Page Builder, WPML, Bootstrap 4.x
Software Version	WordPress 6.8.x, WordPress 6.7.x, WordPress 6.6.x, WordPress 6.5.x
ThemeForest Files Included	PHP Files, HTML Files, CSS Files, JS Files
Columns	3
Documentation	Well Documented
Layout	Responsive
Tags	ajax lazy load, ajax product filter, Bought Together, color swatches, elementor, elementor woocommerce, furniture, instagram shop, lookbook shop, online fashion store, pin maker, product bundle, product video thumbnail, woocommerce attributes filter, woocommerce currency switcher
Created	9 years ago

Discussion on Claue - Clean, Minimal Elementor WooCommerce Theme

Discussion on Claue - Clean, Minimal Elementor WooCommerce Theme

JanStudio supports this item

1458 comments found.

jas-footer {

JanStudio

Discussion on Claue - Clean, Minimal Elementor WooCommerce Theme

Discussion on Claue - Clean, Minimal Elementor WooCommerce Theme

JanStudio supports this item

1458 comments found.

jas-footer {

JanStudio

Tell us what you think!