286 comments found.
Since the new Wordpress update my content and content blocks in the Content Builder disappear forever when I try to edit it. How can I fix this?
Hi,
Thank you for purchasing.
The issue happens because you are using old version of theme so if you update to the latest version of theme. It should fixes all issues you have.
Here is detailed instruction about how to update theme http://themes.themegoods.com/grandportfolio/doc/how-to-update-the-theme/
in contact form, when click “send” button many times, then many times show red words “Please enterName * Please enterEmail * Please enterMessage * Please enterName * Please enterEmail * Please enterMessage * Please enterName * Please enterEmail * Please enterMessage * Please enterName * Please enterEmail * Please enterMessage * Please enterName * Please enterEmail * Please enterMessage * Please enterName * Please enterEmail * Please enterMessage * 。。。。。。“ can you check it?
Hello,
The process of creation Website takes very long (due to various reasons), and now we are finally finishing it. However, due to long period we loose right for Support (it takes more then 6 Month).
Now, we have a problem because it seems impossible to translate some things in theme (I have translated a bunch of theme in past, and I know how po/mo files works and where I have to put them), but in this case it doesn’t work, so I need some help.
Is it possible to help me by email (can’t create Support ticket, because have no right to Support anymore, as I described above)?
Thank you.
Hi,
Thank you for purchasing.
Please extend support so we can help on you on the issue please. Thank you for your understanding.
I want to register my template to use it with all the add-ons but when I entered the Envato Token I get an error and it does not leave me, the token I removed it from the Envato page with my information, and I tried three different ones and it did not work
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi,
Is there a tutorial video or anything that shows you how to edit this theme?
So far support has answered my questions, but recently I tried adding an accordion and it wouldn’t let me unless I disabled the “content builder”.
Once I disabled it and was able to add the accordion with my text in it, I went to other pages to edit and all the elements of the page were gone! 3 of the pages I built I has no access to anymore!! I have spent sooo much time trying to understand how to edit every single thing! there has to be a more consistent way to edit this theme.
If not, I believe I am still able to get refunded.
Hi,
Thank you for purchasing.
I can help finding workaround without disabling Content Builder. But I tried to login using given WordPress account. It doesn’t work.
Could you please reply and continue conversation in ticket please. Thank you for your patience.
Disabling that feature just made the other pages break. I spent so much time editing those. I want a refund. I can send you screenshots of how they look now
We replied your tickets and basically waiting for your reply and you never did that. Could you please reply and continue conversation in ticket please. Thank you for your patience.
I bought this theme a couple of years ago and I have up to date, but now the Page Editor is not working. Just I can edit with the traditional edit and there is a lot of things missing.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
In contact form, just click “send” many times, show “red words” many times. Can you show “red words” one time? Thanks.
Red words are:
Please enterName * Please enterEmail * Please enterMessage * Please enterName * Please enterEmail * Please enterMessage *
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, I just purchased the theme for the second time, it is a great theme! I need some help with a couple of things though, where should I send my questions?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hey i love the template but I do have a problem. I am trying to build a fullscreen slider as in the live preview:
http://preview.themeforest.net/item/grand-portfolio-responsive-portfolio/full_screen_preview/14496218?_ga=2.228258906.61134978.1552640407-68005518.1552640407I dont get it to work. in the documentation I didn’t found it. do you have some advice for me? Thank you for your help!
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, I did bought the theme three years ago. Now I want to add content to a page recently created but it just won’t display any image, link, text or whatever I have done and “saved”
Whats wrong? Thanks for your help!
http://sandracarolina.com.mx/tienda/Menu icon and share icon are not working on http://marveldesigner.com.
Nevermind. It was a plugin issue.
Ok glad you got it sorted!
Hi, I love the theme. But I have a problem with the contact form. After uploading the po and mo files into the language folder from the theme and The Custom Post Type Plugin, the contact form name, email, message is still in english. What else do I have to translate? Thanks a lot for your answer!
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, thanks you for your answer. My support is expired, because your theme works so well. It would be great, if you could give me a hint. Translating the contact form into another language shouldn’t be a big deal for which you need support. All other words/messages are now in german including the message you can see after sending a message with the contact form. Thanks for your help!
Could you please try to use LocoTranslate plugin https://wordpress.org/plugins/loco-translate/
to translate all theme and plugin strings. It should be easier and correct way to translate.
Hi. Enjoying the theme. I was wondering if it’s possible to change the background colour of the fullscreen menu?
Hi,
Thank you for purchasing.
Yes it could be done using custom CSS code. What’s color you want to change?
Thanks for the reply. If there’s no setting, I’ll just change the CSS as you advise.
.top_bar.hasbg #menu_wrapper div .nav > li > a
{
color: #YOUR_COLOR_CODE !important;
}
Content builder not working whit Wordpress V5.1
Hi,
Thank you for purchasing.
The latest version of WordPress is v5.0.1 we are working on Gutenberg compatibility. It should be ready very soon. Thank you for your patience.
Hi ThemeGoods team,
I resolved the issue installing the Classic Editor plugin.
Regards.
Ok glad you got it sorted!
Hi! Would I be able to apply this instagram footer from Blogger Demo 2: http://themes.themegoods.com/grandportfolio/demo2/ to all the other blog layouts? I’m seeing that they dont have it in the demo pages. I’d like to have both a portfolio and a blog on my website 
Or like a mix between the Classic demo, and the Blogger demo Thanks!
Hi,
Thank you for interesting.
Yes you can do that
hi,
i like this theme, but before buy it, i have a question, how i disable the “add to cart” section, another ques is,can i change the product details proportion to 9:16，http://themes.themegoods.com/grandportfolio/landing/shop/vadim-sherbakov/, thanks,
Hi,
Thank you for interesting.
1. Yes you can disable it using theme customizer.
2. Yes you can change product image proportion using theme customizer.
Hello, I’m using the gallery but I would need to see the largest photos. They are very small especially on big screens. how can I do?
Hi,
Thank you for purchasing.
Could you please provide URL of gallery page you mentioned please.
img.horizontal_gallery_img {
height: 1000px !important;
}
Hello, is there a website or youtube channel where we can have tutos to learn to use Grand Portfolio Theme ? Thank you
Hi,
Thank you for purchasing.
You can access theme documentation from here http://themes.themegoods.com/grandportfolio/doc/
Also if you have any questions regarding theme support. You can open tickets to our support staffs here https://themegoods.ticksy.com/
Two pages can not displayed in Microsoft Edge.
Hi,
Thank you for letting us know. We will check it on Microsoft Edge and release the update soon.
Hi ! Please, how to add an API key for GoogleMaps ? I’m using a Fullwidth Map with Content Builder, but it’s not working anymore since Google changed their policy… Thanks for your help.
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and enter your Google Maps API key via Theme Setting > General > Google Maps Setting > API Key.
Please see detailed instruction about how to get your API key here https://themegoods.ticksy.com/article/7785/
Thank you for your answer. You’re right, my mistake, my version isn’t updated. I didn’t see it because the update isn’t proposed by wordpress in the admin page.
Ok so you got it sorted after updating theme?
I didn’t update yet because I customized it without child theme, so I have to backup and check all details… But I let you know !
