28309 comments found.
Hi, how can i add or replace a new svg user icon that you have in Assets -> Icons? Thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Can you please confirm if this theme supports banking and target media payments? Would like to know before buying. Thank you.
Hi,
Flatsome is just a theme. If a payment gateway supports Wordpress and Woocommerce, that should be enough.
Thanks for the response. I have built webshops before using Open Cart themes which have payment modules already built in to the theme, hence my question. I’m guessing there are enough plug-ins to deal with bank transfer etc etc for WP.
The bank transfer option is included in Woocommerce by default. Did you check here?
No I didn’t. But I thank you kindly for the redirection. Cheers 
why whole content of css file is display at header? Please see: https://www.smardbuild.com
Hi,
I can’t see any problem with CSS or the header.
Hello
I am having a Problem with product image, when you click on Cover image it opens on image url not in Lightbox.
Anyone else having this Problem?
I found several Solutions online but not working with flatsome.
I fixed it 
I added this to functions:
function wps_attachment_display_settings() { update_option( ‘image_default_align’, ‘left’ ); update_option( ‘image_default_link_type’, ‘none’ ); } add_action( ‘after_setup_theme’, ‘wps_attachment_display_settings’ );
If someone knows another Way, I feel like my site is more slow now
Hi,
Did you check Flatsome>Theme Options>Style>Image Lightbox and Flatsome>Theme Options>Shop>Product Page -> Product Image Lightbox options?
Hello,
yes, everything…even tried woocomerce old and new Lightbox.
I have all the correct settings but sometimes the images open in their url instead of light box.
I Think its working now but I would prefer for it to work without the code.
I thought that maybe it was wp rocket so I disable product image lazy load with no luck.
Found the Problem, its the Flickity carrusel loading that Cover image, its gicving an error and opening the image url instead of the Lightbox!!!!
it Took me like a week to find this, how can i disable Flickity to use woocommerce default?
Kind regards
Hi,
Flickity is working fine in our systems and other users’ websites. There should be another problem. Did you check plugin conflict, caching and by switching to the main theme?
Hello
I check all my plugins and no luck, no conflict.
Its not always, maybe 1 of every 5 times, there may be more webs with this problem but its not easy to detect, its not always happening, it depends on cache and page load speed…anyway I found more Messages with problems with Flickity.
The problem is that the image is loading before the rest of the page and if you click on it before page is fully loaded it can open in own url.
I tried installing wp-rocket but the Flickity is not letting product images to lazy load.
Please
Could you tell me the class for the product Cover image?
is it wp-post-image ?
I am trying to exclude it from lazyload to see if this fixes my Problem 
Thank you
I replied your other comment
thank you
Dear,
I would like to know if it is possible to update 3.6.2 – 2019-04-24 Woocommerce
I wait attentively regards Toni
Hi,
Yes, you can update Woocommerce to v3.6.2.
Hi there
Is there a way I can display the variable product options (attributes, variations etc), as well as have a counter for quantity to add to cart directly on the shop page without having to go to the individual product page?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi there, The Header Builder does not pop up from the bottom of the page when trying to edit the elements of the header. I am using latest flatsome, wordpress and have 256MB WP Memory limit. Have tried disabling all plugins but still does not work.
Hi,
It mostly happens because of plugin conflicts, caching issues or web server security settings.
How to display the price below the variation choices? In mobile view if the user changes a variation he has to scroll up to see the new product picture.
The price is in between the product picture and variation choices and the screen is not long enough to display it at the same time.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
on my home page.. all of my products are showing out of stock banner.. im using alidropship plugin .. even thou aliexpress has stock for the items i have in my store.. appreciate your help
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I keep getting the error “Your theme (Flatsome Child) contains outdated copies of some WooCommerce template files.” even though I’m already updated to the latest Flatsome theme version… please help.
If you use Flatsome v3.8.3 and still getting that warning, most probably you also have some template files in the child theme those need to be updated.
Hi I’ve just bought this theme and I love it. But I have one worry. When I use the UX builder to add elements I cannot see a way to add any html. I want to add some specific code to an element but I cant find an element which allows me to do this. Am I wrong?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Whey i change variations images not change.. i want different images for different colors. Any option for this ?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Ok, thanks!
Flatsome 3.8.3 > In the flatsome shop woocommerce settings for checkout and cart, I set the Checkout layout to focused. I see the layout in cart but not in checkout.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I sent a message.
hi there. my product images shows up really big on mobile? how can I reduce the height of those images?
mobile version of this product for example https://www.kapelion.com/product/kapelion-extra-virgin/
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
hi again. my support ticket number is #84267
hi im interested with this theme but before i purchase i would like to ask some question
is there any way i can turn off rating review of products? is it possible to remove related product?
Hi,
Yes, you can disable both from the theme options.
Hello. Any idea why the post excerpts are not showing on the theme “blog posts” layout, even though I have set the excerpt length slider to 25. It is not showing the default auto-excerpt from the post content. – Thanks
Hi,
It works fine for us and other users. Please check plugin conflict and test after switching to the main theme if you use a child theme.
Hi – Thanks for getting back to me. I deactivated all the plugins and switched to the parent theme. Same problem, the excerpts aren’t showing in the “blog posts” or the category archives.
Can you please submit a support ticket here?
Dear team, I’m planning on buying your theme. I currently think about moving hosting company before I buy the theme. Do you have any suggestions for good hosting companies to choose from, in terms of 24/7 chat or call service and some that run your theme smoothly without hidden terms, limits on space or speed, etc…? Would be nice to get a honest and neutral opinion from experts from the field. It should be able to run 4 small to medium wordpress websites in one hosting package. Thank you
Hi,
Please join our official Facebook Community and get opinions of +16K active Flatsome users about the suggested hosting providers.
Ok, waiting for confirmation, thanks
WP-Rocket is having issues with latest version(s)... “Optimize CSS delivery” can’t be used unless you add “SMOF” to the “Excluded Inline JavaScript” section and save.
Suspect it’s the call to https://fonts.googleapis.com/css?family=Lato:regular,default%7CLato:regular,default%7CLato:regular,default%7CDancing+Script:regular,default
... that’s causing it.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi,
I am also having trouble removing the zxcvbn.min.js file from loading. I use woocommerce and I have put the snippet in my function.php to remove this file from coming up by woocommerce, I also removed the lightbox of the login from my page and even tried your plugin that you suggested but nothing worked.
Please help, it seriously decreases my webiste and I see that it is a problem for a lot of people since a long time.
Best regards,
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
hi, How do I fix picture heights as flatsome?
https://snag.gy/Ww3Grf.jpgHi,
Woocommerce lets only to set image width for products.
Hi, how did you solve this? Is there a suggestion?
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