23243 comments found.
Hi,
I am using header #14. Is it possible to display the contact number on the sticky header in the mobile version?
Hi,
Can you please share your Live site URL with me here so that I’ll check it for you and provide you the exact solution if possible.
Thanks.
Hi,
Got this piece of css from the comments and it worked 
header.sticky-header .header-contact {
display: inline-block !important; }
Sound’s Good!..
How to change Instagram user name?
HI,
Please go to Appearance >> Widgets >> Footer Top Widget, you will find Instagram Widget, Just Open it and change the Instagram name in it as per your requirements, Please see this screenshot: https://pasteboard.co/IcoCkMV.png
Thanks.
hi, i have bought 3 licenses in the past, is it possible for a discount on my fourth?
Hi,
Sorry to say that but we are not offering any discount for now.
Thanks.
How can we change heart icon color in wishlist?
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color value as per your requirements.
.yith-wcwl-add-to-wishlist .yith-wcwl-add-button a:before, .yith-wcwl-add-to-wishlist .yith-wcwl-add-button span:not(.ajax-loading):before {
color: red !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you! But it is not changing the colour after submitting (green heart)!
It is the first time we write about your theme! Not about helping but leaks in the documentation. We do not need such help but well-prepared docs. It is an exciting theme & excellent but problematic in customisation – a lot of CSS hidden in many parts of the theme. Yesterday the theme has reseted itself (!), and we have lost all customisation (our dev is on holidays). Really!
So we need info about green heart only. It is not documented!
Hi,
This is not the Theme issue as we and hundreds of Customers are using the same Theme but not reported the same issue, The issue may be from your server side, or because of any third party plugin, and please share your Live site URL with me here and also the screenshot which you want to change the color so that I’ll check it live for you.
Thanks.
Maybe it was a server issue. It is fixed now or rather rebuild again. It doesn’t matter now, but it will be if we enter this problem another time. For now, we need only info in the documentation (link) about this one element: wishlist heart.
Hi,
As, you told may be this was from server side, so its better to ask from service provider about it and I think it was just the cache issue nothing else and we will work on it and will add this in the Theme Documentation soon.
Thanks.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will change the color for you and provide you the complete steps.
Thanks.
Hi,
Can you please share the finnish translations?
The PO and MO files in comment section is not downloadable anymore. Thanks!
Hi,
Please download the latest Theme Finnish (Finland) Translation files from below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change your site language from there as Finnish (Finland) and save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/vj9hg6thonrnazb/porto-fi_FI.po?dl=0https://www.dropbox.com/s/kcert42oiy28clp/porto-fi_FI.mo?dl=0
Thanks.
Hi, on my category product page, I want my main menu is in the header, but when I put any widget in the sidebar, the menu is in the sidebar even though I disabled it in the category product page settings. Thanks
Hi.
Can you please contact us through our support system with your site WP Admin Login details so that we will check and solve it for you or provide you the solution for it.
Thanks.
Hello. I have the same issue that was shared before with the AjaxLoader.gif that is not served over HTTPS and give an alert. I’m using Very Simple SSL and it didn’t solve it. Any idea? Thanks
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and try to solve it for you or provide you the solution for it.
Thanks.
Hi, still waiting for somebody to reply my email… ?
Hi,
You have generated your very first ticket 10 hours ago, and Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST but now we have replied your ticket, please check your ticket reply and reply to your ticket accordingly.
Thanks.
48189 Ticket, waiting for your answers
- Breadcrumbs problem, HOME somehow translated in “EV” which used to be “ANA SAYFA” how can we solve that ? - Share on Twitter button has a tag of “HEYECAN” which is completely meaningless and has to be solved.
Hi,
We have replied your ticket with a Complete Solution as showing in this screenshot: https://pasteboard.co/IckBdcY.png
Please check your ticket reply and reply to your ticket accordingly.
You just have to upload the Language Translation files into wp-content/languages/themes that we provided you in the ticket reply and your Home Breadcrumbs issue will be resolved.
Regarding Twitter Share Button, You have to change it as per your requirements by following the same steps that described in the ticket reply, You have to change it by editing the po file as per your requirements.
Thanks.
From reading previous comments, I understand that you don’t provide PSD files.
I have installed Shop 13 demo. I want to recreate the tiled banner images on the home page with my own text and images. There are four tiled images at the top just under the Main Menu, and further down the page another three tiled images above the footer area.
Can you please tell me what typefaces are used and the sizes/weights if known? This would be helpful in making sure my banner images match the feel you already have.
If you do happen to have the PSDs for these banners, then that would be very helpful indeed!
Regards
One observation I’d like to make about the Home Page banners. The main larger of the four banners use text that we can edit, however, the three smaller images have text and buttons that are part of the images and can’t be alerted. This is a bad idea in my humble opinion. All text should be editable. If the text can’t be edited via the theme, then at very least you should provide those PSDs or .ai files, so we can edit them using Photoshop or Illustrator.
Hi,
When you edit your home page you will find Porto Masonry Container and in it you will find Porto Masonry Items and under it you will find Porto Carousel Element and under it you will find Porto Inter Active Banner elements as showing in this screenshot: https://pasteboard.co/IcknNW5P.png
So you have to edit the Porto Inter Active Banner elements and change the Text and Images as per your requirements, For that please read this article and see the Video as well: https://smartwave.freshdesk.com/support/solutions/articles/12000056892--21-home-page-slider-configuration-slider-images-and-text-changing-slider-button-url-link-changing
and in the above given screenshot you can see that there are three more Masonry Items in which the Single Image element is been used, so you can only change the Image in it and also you can set the Image On Click URL as well as per your requirements by editing Single Image as showing in this screenshot: https://pasteboard.co/IckpXmi.png
Same as for the bottom three Banners Images as well, and yeah sorry to say that but we do not provide the PDF files for it, So you Can Inspect the code and save the Image on your laptop and check the image dimension and set your own images as per your requirements.
Thanks.
Hi, I’m looking for a way to hide the prices in “Porto Featured Products” so users have to login to see prices. I was able to do this with WooCommerce by following these instructions (https://businessbloomer.com/woocommerce-hide-price-add-cart-logged-users/) but the prices in the Porto Featured Products are still displayed. Can you assist?
Hi,
Sorry to say that this is not possible with the help of Theme Options this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
If you want our paid Customization services, You have to contact our Customization team at nicework125@gmail.com for paid Customization services.
Thanks.
Hello,
Thank you for this great theme
Hi,
Thank-you kindly, @FVezi! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, We hope you are enjoying the latest update and look forward to continuing to work together!!
Thanks.
Hi
could you please guide me how to change hight of medical schedules boxes
Hi,
Can you please provide me the screenshot of the section/boxes which you want to change the height so that I’ll check and provide you the solution for that if possible.
Thanks.
Hi
I want to switch demo styles on the same site. I figured that it would be easiest to go through the wizard again. But it asks me to activate during the wizard, so I put in the existing license for the site I already used (same domain), but when importing demo data later during the wizard again, it fails telling me that the license code is invalid. I am assuming because i already registered it. Leaving it blank also gets this same error.
Please advise me how I should be changing the demo on this same site?
Regards
- Update ** I managed to do what i needed to do by de-activating the license then starting again, which allowed me to go through the Wizard and activate again.
Sound’s Good!..
You are the best .
Hi, what’s happened with ajax search ? Because it doesn’t work with latest updates ?
it looks like search form is not compatible with YITH WooCommerce Ajax Search?
Hi,
It is working perfectly fine at my end with the latest Theme update, Please make sure that you have done the same steps after updating the Theme as listed in this Comment: https://themeforest.net/comments/21944535
And also read this thread as well: https://themeforest.net/comments/21391016
Hope this helps otherwise please try once after deactivating all the third party plugins and check your site after removing the server, site and browser cache, I am sure your issue will solve.
Thanks.
Hi, I created development website to test it and copied your demo to my dev website and still doesn’t work with yith search plugin. I will open ticket
Hi,
Yeah Sure please open the ticket and provide us the site WP Admin Login details so we will check and solve the issue for you.
Thanks.
srry
With the latest theme update, I have a good number of things that don’t look the same as they did before. Some things don’t seem to be working properly, either. I will submit a support ticket today for the things that aren’t right but am disappointed to have to be dealing with this after so many years of things going smoothly with this theme.
Hi,
Sorry for the inconvenience but this is just because of the latest WooCommerce plugin update as then update the core structure of the plugin.
So after updating he Theme please follow the steps listed in this Comment: https://themeforest.net/comments/21944535
, Hope it will sort out many of your issue and for remaining please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
We don’t use Woo. It’s not even installed. So will these steps make any difference?
Hi,
No, If you are not using Woo plugin then it is not necessary and it will not create any issue on your site.
Thanks.
want to change the banner, where to go to change this banner https://www.upsieutoc.com/image/k1OLBq , Purchase account: laitranitc@gmail.com.
Hi,
Please edit your homepage you will find Porto Masonry Container and Porto Masonry Item in it, and a single Image element in it so please edit it and change anything as per your requirements: https://pasteboard.co/IbUBm9a.png
Thanks.
Thank you,
Most Welcome!
How can I remove the < h1 > tag that is wrapping the logo on the homepage?
Having two h1 tags on a page is very bad for SEO and wrapping a h1 around a logo is extremely bad practice.
I’ve read through the comments here and the suggestions given by the theme author team are not good enough because editing /porto/inc/functions/layout.php will be overwritten when the theme updates.
We need a proper solution to this problem. I don’t want to leave a negative review for this theme. Please help!
I’d like to change the h1 to be a div. I need a solution that doesn’t involve editing the parent theme. It needs to be done from the child theme so that this change survives theme updates.
Thanks!
Hi,
You have to create the same path having same folders in the Child Theme like explained below:
Like you want Customize the layout.php file under wp-content/themes/porto/inc/functions
So you have to create the same path/folders under wp-content/themes/porto-child/inc/functions and then copy the layout.php file from Parent Theme to Child Theme on the same path and Customize it as per your requirements, It will work for you.
Hope this is all clear and make sense.
If still, It will not solve your issue then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Thanks for the prompt reply. It might be better if we get an answer here so other people who use your theme can see the answer. Anyone who does SEO will need to fix this issue with Porto.
I’ve tried copying the file with the same path to the child theme but it didn’t work.
What do you suggest?
Hi,
WordPress always execute the Parent Theme files and used for website development on customer end. It is default functionality of WordPress that if you are using child and parent files theme then the functions that you declare in child theme are overridden by parent theme functions. This is due to default set priorities of execution. Child theme execute first and then parent theme execute so if you want to changetag of header so you need to change it in Parent theme for final results because if you declare that function in child theme functions.php it automatically override by parent theme layout.php file. And if you really want to declare that function in child and want to execute it then you need to activate child theme that is not a good approach. Following is a link that guide you how to override parent theme function by child theme function but that’s not sure it works in every condition it is just a possibility if you can try: https://code.tutsplus.com/tutorials/a-guide-to-overriding-parent-theme-functions-in-your-child-theme--cms-22623
And Please give me Some More time, I’ll forward it to lead developer and we will work on it with the next coming update of the Theme until that please be patience.
Thanks for your understanding.
Hi,
Thanks for the reply.
Yes I think it would be best to just remove it from the theme, it’s unnecessary and is bad for SEO. H1 should always be for text.
Thanks again!
Most Welcome!..
I’m disappointed to see that the theme has just been updated and this simple yet huge SEO problem has not yet been fixed.. Considering leaving a negative review because this theme also has schema issues as well which I see have also been mentioned by people in the comments yet haven’t been addressed.
Hi,
If you want to change logo tag using Child Theme, you can use “porto_logo” filer in child theme’s functions.php as following.
add_filter( 'porto_logo', 'porto_child_logo' );
function porto_child_logo( $logo_html ) {
return str_replace( array( '<h1 class="logo">', '</h1>' ), array( '<h2 class="logo">', '</h2>' ), $logo_html );
}
And regarding schema issue, we have already forwarded this to the development department and we are working on a new Theme update and soon you will find it fix with the upcoming future updates of the Theme.
The update of the Theme we have released was because for making the Theme Compatible with the latest WP Bakery and WooCommerce nothing else.
Hope you can understand.
Thanks.
Thanks for the code, it shouldn’t actually be a h2 either. A logo is not a heading, it is a logo. The correct tag would be a div or a span tag.
I understand, thank you for the prompt reply
Hi,
It was sample tested code you can Customize it as per your requirements.
And thanks for your understanding.
Hello. I have notice an issue with items saying it’s sold out when in back end everything is in stock, about 90% of my items are doing this? It’ just an issue with the web page as Shopify POS is displaying correct stock. ticket number is 1488507
Hi,
Sorry to say that but this platform is only used for Porto WordPress support, Please contact on the particular forum for the particular product support.
Thanks.
How to remove the credit cards fields for Authorize.net payment option? They will be using an authorize.net plugin that takes customer to authorize.net’s website for payment. They want the credit card fields not showing on their website.
Also I renewed support two days ago. It’s not showing here.
Hi,
Sorry to say that but we have not tested authorize.net plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You can contact the plugin Support for your issue: https://www.authorize.net/support/
Hope you can understand our limitations.
And regarding Support extension, This is not in our hand please contact Envato and ask your issue/query from Envato they will help you in that case.
Thanks for your understanding.
