594 comments found.
Hello,
Please open the jacqueline.pot file in wp-content/themes/jacqueline/languages directory on FTP in Poedit software.
Click ‘Create New Translation’ in the file and select the language you prefer (make sure the language variation is the same as selected in Settings – General in admin) http://prntscr.com/doe3l0 . With that done the .po file will be generated out of .pot one. Translate the text strings in Poedit software and save the file. As soon as you save this .po file, the .mo file will be generated automatically.
Upload these .po and .mo file to wp-content/themes/languages directory on FTP
Please check this video tutorial for better understanding of the procedure: https://youtu.be/aXFvCXp2EVc
In case of any further support issues, please feel free to contact support team directly at https://themerex.ticksy.com/ to get professional help.
Best Regards,
The latest version is 1.5 but my theme is displaying 1.45 with no option to update. I bought this theme on the understanding that future updates would be available. The embedded plugins are also not up-to-date. When will a new version be released and will I be able to install it? I am still running an old Wordpress because it unclear whether the version I have it compatible with the latest version.
Hello,
The theme update should be available for you. Please log into your ThemeForest account and navigate to your downloads tab. Find the theme and download “Installable WordPress file”. Please learn more here: http://jacqueline.themerex.net/doc/#theme_update
You can get the latest version of bundled plugins whenever you need the update via tickets at https://themerex.ticksy.com/. The latest version of WPbakery Visual Page Builder will be included in the next theme release in a short while.
Regards
Hello,
Please edit it in the wp-content\themes\jacqueline\plugins\support.services.php file line 227.
Regards
Hi there,
Does the plugins included in the theme have lifetime updates licences?
How many demos has the theme?
Thanks,
Paulo
Hi @pnbnsv, Thanks for your interest in our theme. Yes, the theme and the plugins have lifetime updates. The theme has 5 premade and ready-to-use front pages available in the theme pack. You will definitely like it!
Hi, I need the WP Bakery update as my editor currently will not allow me to edit blocks as they’re all stacked on top of each other and not letting me access individual blocks. However your site and support tickets are down. Please help!
Hello,
You can get the latest version of bundled plugins whenever you need the update via tickets at https://themerex.ticksy.com/. The ticket system works fine now. The latest version of WPbakery Visual Page Builder will be included in the next theme release in a short while.
Regards
Hi there, I’m having issues with WP Bakery, also tried to make a ticket for support but it seems the site doesn’t work. Any other way to contact you? Regards
Hello,
The ticket system works fine now. We received the ticket from you.
Please expect the reply soon.
Regards
Yes, I saw it, I think you got the ticket twice now, or more. Sorry for that. I’ll just wait for the reply. Regards
Please check the reply in the ticket.
Regards
Hello, is possibile to use blue and not violet in this theme? http://jacqueline.themerex.net/home-5/ thank yoy very much. best regards
Hello,
Thank you for your interest in our theme!
The theme is fully editable. You’ll be able to replace the colors easily. Our support operators will guide you step by step.
Regards
Hello,
The theme stopped working since the editor update. I know i can still use the classic one but i was curious if you guys have updated the theme accordingly?
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get the latest plugin version. Thank you!
Regards
Impossible after support has expired. I am not asking about a plugin either i am curious to know if the theme has been updated.
You can get the latest version of bundled plugins whenever you need the update via tickets at https://themerex.ticksy.com/. You can submit a Pre-sale ticket if the support is expired. The latest version of WPbakery Visual Page Builder will be included in the next theme release in a short while.
The latest theme update was released on 13.11.18 – Version 1.5.
Regards
Thank you, this was the exact information i needed!
You’re always welcome!
Hello,
customers can sign up when they are in processus booking ? Is there payment system please ?
Thanks!
Hello,
Thank you for your interest in our theme!
1. You have the option to choose between “Registered” and “Guest” booking. Registered booking will require all appointments to be booked by a registered user (default). Guest booking will allow anyone with a name and email address to book an appointment.
2. Woocommerce is an industry leader e-commerce plugin for WordPress. Another good news is that our theme is fully compatible with this great tool, allowing you to turn your website into sales machine in just a few clicks. You simply need to install this plugin and allow it to create a set of pages to display categories, products etc.
Regards
I just purchased this theme and can not edit via WPBakery page builder. When I click on the pencil/edit link nothing happens. When do you plan to update the plugin to 5.7??
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get the latest plugin version. Thank you!
Regards
Good morning,
I’ve got issue with my theme but i cannot open the normal ticket because it’s not validating my purchase code.
I’ve uploaded the demo content but some elements seems not displaying correctly. I mean the elements like posts when click on them you receive 404 error like nothing is there. The same entire blog content is not displaying. Could you please help.
My website address is: https://massageshull.com/
Hello,
Please open Admin panel->Settings-.Permalinks and choose Plain type. Then check the links again.
If they work fine please change them to Post name type again and refresh the page.
If the issue still exists, please submit a ticket https://themerex.ticksy.com/ and add admin details.
Regards
Pre Sale Question, Does this support both paypal and Stripe?
Hello,
Thank you for your interest in our theme! The theme is equipped with Woocommerce plugin which support Paypal and Stripe.
Regards
Thank you one last question. Is it possible to list Recommended services underneath the booking form if clients want to book additional services ?
HYou can add Services shortcode (like here) http://jacqueline.themerex.net/doc/#sc_services to this page for example http://jacqueline.themerex.net/booked-appointments/ Hope it will suit your needs.
Regards
Thank you for the replay, Im actually referring to actual products and not service categories like in this image example https://imgur.com/BCX2c6f
Your Shop does not work on your demo http://jacqueline.themerex.net/shop/ We will be adding woocommerce products that can be booked an not a appointment page to select services
Unfortunately, in this case it requires advanced customization. If there’s a need you can get a quote on such customization, please submit your request at https://themerex.ticksy.com/ to category “Request Paid Customization”. This can be done before the theme purchase. Thank you!
The shop page works fine, please check.
Regards
Hi – I’m having trouble with some bits on my site. I just paid to extend my support but your support site says that my support has expired even though I have just paid. Please can you take a look so I can submit a ticket? Thank you
please ignore this I have managed to submit a ticket
Hello,
Please check the reply in the ticket.
Regards
Good morning,
I ‘d like to ask if the theme comes with a built in booking system or I will have to buy the plugin separately? thank you.
Hello,
Thank you for your interest in our theme! We have added an Appointment Booking plugin, to let you easily manage your appointments – Booked plugin. Please learn more about it here: http://jacqueline.themerex.net/doc/#booked
Regards
Hi there. How can I translate the “Footer copyright text”? I see it at the theme options panel but I cannot translate it. And also I don’t find its contents inside the WPML string translation area. Thanks!
Hello,
Please edit copyright text in Theme options->Footer->Footer copyright text – Copyright text that will be displayed in the footer area.
If the issue with WPML plugin still exists, please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
It cannot be translated through WPML. I found another way to do it through footer-copyright-area.php insideh the child theme folder. Thanks!
Well done!
Kind regards
i cant submit a ticket because i get “Sorry, that purchase code is for a different Envato product.”
Hello,
Could you please send an email with the request to this email mooremel30@gmail.com ? Please add the purchase code as well.
Regards
i keep getting this everytime i try to submit a ticket; Sorry, that purchase code is for a different Envato product.
Hello,
Could you please send an email with the request to this email mooremel30@gmail.com ? Please add the purchase code as well.
Regards
Hello. Could you please make a update for WPBakery Page Builder. The version of the plugin you provide in the theme package has some issues with WP. Thank you.
Hi. i need help with booking system. its not work at all
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hi! Is your theme compatible with Elementor? Do you have templates built with Elementor? Is Bookly plugin included? Latest full version? Or is there no payment included (Stripe(Payson/Paypal)? Booked also not with payment? Thanks!
Hello,
Thank you for your interest in our theme!
1. Unfortunately, we do not guarantee fully compatibility with Elementor. Please check these theme built with Elementor:
https://themeforest.net/item/ozisti-augmented-reality-ar-woocommerce-wordpress-theme/22408382?s_rank=1 https://themeforest.net/item/rhodos-a-colossal-multipurpose-wordpress-theme-for-business-portfolio/23113690?s_rank=12. The FREE version of the Bookly lite plugin is included in the theme package.
3. The Booked plugin provided with the theme includes three add-ons. They expand the functionality of the Booked plugin and make it easier for your customers to book appointments:
Payments with WooCommerce – Allows your visitors to purchase their appointments and checkout using WooCommerce.
Regards
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
