604 comments found.
Hi there,
Pre-sale question : Can i put booked appointements directly on the one page ?
Thank you,
Hello,
Thank you for your interest in our theme!
Could you please elaborate more on what exactly you mean with putting booked appointments directly on one page? Is there any sample of what needs to be achieved?
Best Regards,
Hi I would like to change the link and text of button Learn More in homepage how can I find this?
Hello,
Please open the jacqueline.pot file in wp-content/themes/languages directory on FTP in Poedit software.
Click ‘Create New Translation’ in the file and select the language you prefer (make sure the language variation is the same as selected inSettings – General in admin) http://prntscr.com/doe3l0 . With that done the .po file will be generated out of .pot one. Translate the text strings in Poedit software and save the file. As soon as you save this .po file, the .mo file will be generated automatically.
Upload these .po and .mo file to wp-content/themes/languages directory on FTP
Please check this video tutorial for better understanding of the procedure: https://youtu.be/aXFvCXp2EVc
For further questions, please feel free to submit the support tickets at https://themerex.ticksy.com/ to get qualified help from support team.
Best Regards,
Hi we are using your theme but any of grid from Essential grid plugin is not working for some reason. Like this one: https://www.drcmedspa.com/before-after-gallery/
In this page we have a gallery but it’s not working. Could you check it and let us know what should be solution for it?
Thank you.
Hello,
Please submit the support ticket at https://themerex.ticksy.com/ with your Wordpress admin login credentials to get professional help from our support team.
Best Regards,
Hi I have added in new services for homepage and now two columns have disappeared the new services are not coming in at all I’m left with one column to the left with demo content. How can I fix this?
Hello,
The issue has been solved in your ticket. Please check.
Best Regards,
I will like to make the logo center align on desktop view so that the menu can flow edge to edge to accommodate more menu items. Also, I will like to show the topbar (phone number and email) on mobile view. Thanks
Hello,
Please submit the support ticket at https://themerex.ticksy.com/ with your site URL to get help from support team.
Best Regards,
I have submitted a ticket but no reply. Ticket ID 2075434
Hello,
The ticket has been replied. Please check.
Best Regards,
Hi – I’m having trouble with uploading the demo content. Ive just purchased the theme but your support site says that my purchase link is invalid
. Please can you take a look so I can submit a ticket? Thank you
Hello,
Thank you for purchasing the theme!
Please make sure to submit the ticket into this category directly https://themerex.ticksy.com/submit/#100004133
Best Regards,
Hello,
In which file can I find the code for the “Post Grid” > Template “basic grid: default” ? I have been randomly browsing all PHP files on my FTP server, but I don’t know where to look for the standard included grid templates.
In short, I want to edit the look of the default grid of the Post Grid element. It shows a “read more” button that I want to hide and also be able to change it’s default text.
Thank you or your help!
Hello,
Please add this piece of code to Appearance-Customize-Additional CSS to remove the button:
.vc_grid .vc_btn3-container.vc_btn3-left { display: none; }
Please edit the post excerpt to change its content:
http://prntscr.com/o8ws4rBest Regards,
Hello. How we can modify WP_Bakery templates Services and others?
For example: I want to create another one copy from WP_Bakery Services /Style 2 template. Make some changes at the template and save it like Services / Custom Style
Hello,
Please contact support team at https://themerex.ticksy.com/ for professional help.
Best Regards,
hi there I’m trying to import demo content and I cant find the section under appearance
Hello,
Please make sure the ThemeREX Utilities plugin is installed and activated.
If the issue still persists, please submit the support ticket at https://themerex.ticksy.com/ to get professional help from our support team.
Best Regards,
does this Theme have bookly pro pluginand can we accept payment through Bookly Plugin?
Hello,
Thank you for your interest in our theme!
The Bookly Lite ( free version ) is included into the theme. Online payments, unlimited number of staff members and services, and ability to install add-ons are NOT AVAILABLE in the free version. You should purchase the Bookly Pro plugin separately: http://jacqueline.themerex.net/doc/#bookly
Best Regards,
Hello,
Please open the jacqueline.pot file in wp-content/themes/jacqueline/languages directory on FTP in Poedit software.
Click ‘Create New Translation’ in the file and select the language you prefer (make sure the language variation is the same as selected in Settings – General in admin) http://prntscr.com/doe3l0 . With that done the .po file will be generated out of .pot one. Translate the text strings in Poedit software and save the file. As soon as you save this .po file, the .mo file will be generated automatically.
Upload these .po and .mo file to wp-content/themes/languages directory on FTP
Please check this video tutorial for better understanding of the procedure: https://youtu.be/aXFvCXp2EVc
In case of any further support issues, please feel free to contact support team directly at https://themerex.ticksy.com/ to get professional help.
Best Regards,
The latest version is 1.5 but my theme is displaying 1.45 with no option to update. I bought this theme on the understanding that future updates would be available. The embedded plugins are also not up-to-date. When will a new version be released and will I be able to install it? I am still running an old Wordpress because it unclear whether the version I have it compatible with the latest version.
Hello,
The theme update should be available for you. Please log into your ThemeForest account and navigate to your downloads tab. Find the theme and download “Installable WordPress file”. Please learn more here: http://jacqueline.themerex.net/doc/#theme_update
You can get the latest version of bundled plugins whenever you need the update via tickets at https://themerex.ticksy.com/. The latest version of WPbakery Visual Page Builder will be included in the next theme release in a short while.
Regards
Hello,
Please edit it in the wp-content\themes\jacqueline\plugins\support.services.php file line 227.
Regards
Hi there,
Does the plugins included in the theme have lifetime updates licences?
How many demos has the theme?
Thanks,
Paulo
Hi @pnbnsv, Thanks for your interest in our theme. Yes, the theme and the plugins have lifetime updates. The theme has 5 premade and ready-to-use front pages available in the theme pack. You will definitely like it!
Hi, I need the WP Bakery update as my editor currently will not allow me to edit blocks as they’re all stacked on top of each other and not letting me access individual blocks. However your site and support tickets are down. Please help!
Hello,
You can get the latest version of bundled plugins whenever you need the update via tickets at https://themerex.ticksy.com/. The ticket system works fine now. The latest version of WPbakery Visual Page Builder will be included in the next theme release in a short while.
Regards
Hi there, I’m having issues with WP Bakery, also tried to make a ticket for support but it seems the site doesn’t work. Any other way to contact you? Regards
Hello,
The ticket system works fine now. We received the ticket from you.
Please expect the reply soon.
Regards
Yes, I saw it, I think you got the ticket twice now, or more. Sorry for that. I’ll just wait for the reply. Regards
Please check the reply in the ticket.
Regards
Hello, is possibile to use blue and not violet in this theme? http://jacqueline.themerex.net/home-5/ thank yoy very much. best regards
Hello,
Thank you for your interest in our theme!
The theme is fully editable. You’ll be able to replace the colors easily. Our support operators will guide you step by step.
Regards
Hello,
The theme stopped working since the editor update. I know i can still use the classic one but i was curious if you guys have updated the theme accordingly?
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get the latest plugin version. Thank you!
Regards
Impossible after support has expired. I am not asking about a plugin either i am curious to know if the theme has been updated.
You can get the latest version of bundled plugins whenever you need the update via tickets at https://themerex.ticksy.com/. You can submit a Pre-sale ticket if the support is expired. The latest version of WPbakery Visual Page Builder will be included in the next theme release in a short while.
The latest theme update was released on 13.11.18 – Version 1.5.
Regards
Thank you, this was the exact information i needed!
You’re always welcome!
Hello,
customers can sign up when they are in processus booking ? Is there payment system please ?
Thanks!
Hello,
Thank you for your interest in our theme!
1. You have the option to choose between “Registered” and “Guest” booking. Registered booking will require all appointments to be booked by a registered user (default). Guest booking will allow anyone with a name and email address to book an appointment.
2. Woocommerce is an industry leader e-commerce plugin for WordPress. Another good news is that our theme is fully compatible with this great tool, allowing you to turn your website into sales machine in just a few clicks. You simply need to install this plugin and allow it to create a set of pages to display categories, products etc.
Regards
I just purchased this theme and can not edit via WPBakery page builder. When I click on the pencil/edit link nothing happens. When do you plan to update the plugin to 5.7??
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get the latest plugin version. Thank you!
Regards
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
