Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hi, I have an issue with add to cart. After I add to cart an item, the menu cart is “shown as a preview” and there it switches the language only on the “preview cart area” during the time i view it. So it goes back from swedish to english, even though it should still be swedish.

Is it possible to disable the automatic “preview of the cart” after I add an item to the cart?

Or is there a fix for this?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Suggestion… Can the Flatsome builder have extra screen view option on the right for tablet landscape & mobile landscape so we can define these views more effectively. Cheers.

Hi,

Tablets reach 1024px wide in landscape mode almost equals to a desktop screen. But you can submit a feature request or vote for an existing one through here anyway.

Hi all. great theme. I have noticed parallax scrolling has stopped working on IOS devices since last update, is this fixable?

Hi,

It’ll be fixed soon :)

I am using the Flatsome theme and the site is hosted with WP Engine. The WP Engine CDN doesn’t work with sites configured with minification. How can I disable minification within the theme? CDN is important to us. Thakns

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Thanks, support ticket sent.

Hi, i have problems with the variations because dont display anything and to with swatch variation, whats i need to do?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Good day, have a problem on login popup, theres no link for registration. its only login and forgot password.

Please need a help

thanks

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

all good i got fixed it.. thanks

Thanks for letting us know :)

I have problem with image loading in Grid with the UX Builder, I have severals grid on the same page and grids that are located at the bottom of the page are not loading images.

I have many licenses for this theme, but if this issue cannot be solved. I will not purchase anymore Flatsome UX

Hi,

Can you please submit a support ticket here?

Hello, After the latest woocommerce update I can see the following error message in woocommerce log.

2019-04-27T16:05:21+00:00 CRITICAL Uncaught Error: Call to a member function is_empty() on null in /var/www/wordpress/wp-content/plugins/woocommerce/templates/cart/mini-cart.php:25 Stack trace: #0 /var/www/wordpress/wp-content/plugins/woocommerce/includes/wc-core-functions.php(249): include() #1 /var/www/wordpress/wp-content/plugins/woocommerce/includes/wc-template-functions.php(2067): wc_get_template(‘cart/mini-cart….’, Array) #2 /var/www/wordpress/wp-content/themes/flatsome/template-parts/header/partials/element-cart.php(61): woocommerce_mini_cart() #3 /var/www/wordpress/wp-includes/template.php(706): require(‘/var/www/wordpr…’) #4 /var/www/wordpress/wp-includes/template.php(653): load_template(‘/var/www/wordpr…’, false) #5 /var/www/wordpress/wp-includes/general-template.php(157): locate_template(Array, true, false) #6 /var/www/wordpress/wp-content/themes/flatsome/inc/structure/structure-header.php(60): get_template_part(‘template-parts/…’, ”) #7 /var/www/wordpress/wp-content/themes/flatsome/template-parts/header/header-main.php(27)(/var/www/wordpress/wp-content/plugins/woocommerce/templates/cart/mini-cart.php, 줄 25)

Thanks, JiYeon

Hi,

Can you please submit a support ticket here?

hello,

I have a old version of flatsome 2.9.2 :( Is it difficult to update the new version? How to do that?

Thank you

Hi,

If the Flatsome>Advanced>Global Settings -> Flatsome 2.0 Content Support option is enabled and there is no customization (custom CSS and functions), it should be fine. But it’s better to update on staging first to be able to see the possible issues.

At the shop page. I chose the layout for the catalog to be “off canvas”. But I want to display all filters right above the “catalog layout”. I want the filter to show right on the shop page, not a new tab. How can I do it? Thanks

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Our support team will be happy to assist.

Hello

I am still having a Problem with product image, when you click on Cover image it opens on image url not in Lightbox.

I found the conflict: in some cases, the modal function is not available until the page is almost fully loaded.

Have you some workaround to prevent this?

This is a very serious Problem and I cant find a Way to fix it, it only happens with flatsome not with default theme.
I disable all plugins...I thought I found a code to fix it but it didnt get fixed.

Do I have to renew more support to get help?

I have 4 of your templates but I am goignt o have to change themes, I cant sell anything with images opening in Direct url and everything else dissapearing till you browse back.

PLEASE I really need some fix if possible.

Thank you

Thank you, just did it

Ok, I’ll inform you over that ticket. Please ignore the auto-reply.

hello I had no news on the ticket and I cant find the Way to salve this. I have help from a couple of developers but cant fix this.

Today I sent 2 mails just to check if someone had time to take a look, tonight I guess I will have to buy and start styling a new theme :-(

Hello,

I am trying to add Sticky sidebar in my website.

How can I implement such with UX Builder? My layout is not working when I use “Position: fixed” for my sticky sidebar.

Any suggestions?

Thanks

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Anyone having UX Builder loading issues on Wordpress 4.9.10?

Hi,

We haven’t got such a report yet. But I’ll forward that to our developer team to check.

Changes are not being saved. Getting “Save Draft” as the only option. Please help.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Hello, wp review plugin no show in full width page. For why? Thanks

Hi,

Can you please submit a support ticket here?

Bug in the shortcode ux_custom_products doesn’t display the alternate text of each product’s image. Can you fix it? e.g: [ux_custom_products cat=”shoes” products=”40” columns=”8”]

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

I sent you an email.

What problem? “We are sorry but we couldn’t connect to the verification server. Please try again later.”

Hi,

It mostly happens because of the security settings of the web server. They don’t let Wordpress to connect a remote server. Please contact your host.

Hello,

What is the purpose of this code (found on line 8874 of flatsome-main.css)? It has caused section titles on my pages to essentially disappear by making them 10% opacity.

.section-title b {
    display: block;
    -ms-flex: 1;
    flex: 1;
    height: 2px;
    opacity: .1;
    background-color: currentColor;
}

Thank you for your help.

It’s used for the horizontal lines (dividers) before and after the section titles.

Okay, but it is also being applied to the text in the section titles making them essentially disappear. Do you have any suggestions?

Add a class inside the b tag you used for your custom text (for ex. custom-something) and use the CSS below

.section-title b.custom-something {
    opacity: 1 !important;
}

Hello, How do I “turn on” RTL?

Hi,

When you switch to an RTL language, Wordpress takes care of the rest. No need to do anything.

Im having a big problem, my Header builder just dont open in the footer…before when i get in the header editor, the bottom builder shows up, but know i just have the side menu, and the builder is not showing.

Hi,

Can you please submit a support ticket here?

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