423 comments found.
Hello Is it possible to add a chatbox (livebeep) in the template?
Hello,
Thank you for interesting in our theme.
There’s no option for that at the moment. We will pass this suggestion to our Project Manager to consider including it in future theme updates.
You can try to search for a 3rd party plugin for this. Please note that we have not tested every available plugin and cannot guarantee compatibility with all 3rd party plugins available.
Thanks & Regards,
Elated
Halo.. I can’t add more than 3 submenu. So, what should I do? Thank you..
Hello,
Thanks for writing in.
Theme support up to 3 level of menus like in our demo so you probably have issue with 4th level which isn’t supported by the theme.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://elated.ticksy.com
Thanks & Regards,
Elated
How do i put the shop icon cart back on the homepage?
Hello,
Juts go to alter that page → navigate to Elated Header page settings and then choose desired custom widget area.
Than go to Appearance → Widgets → and ten add Elated WooCommerce Dropdown Cart widget within previously chosen Custom widget area.
Thanks & Regards,
Elated
This is what shows when i do that http://prntscr.com/nrydka
This is vague “Juts go to alter that page → navigate to Elated Header page settings and then choose desired custom widget area.”
Hello again,
That means you can choose desired Custom Widget area that will be shown instead of default header widget area one → http://postimg.cc/1nGVzCbB If you want to use some other widget/s for some specific page, you can just go to alter that page and then set desired Custom Widget area only for that page → http://postimg.cc/PvHZzs10 Otherwise, widgets added in default Header widget area One will be shown there.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://elated.ticksy.com/
Thanks & Regards,
Elated
Urgent help!
My page stopped working when I did the update of your template now I see the following error on the screen. Pick up a ticket so you can advise me
Hello,
We located your request #2012216 and forwarded to our support team for some faster response. Please check ticket status in a couple of minutes. Thanks!
Thanks & Regards, Elated
Hi. I’m getting an Internal Server Error on most pages on your demo site. Also, when a user is logged in, can they view Free courses without going through the checkout process? Can every lesson jet be set to ‘preview’ to let users a full course without going through the checkout process each time? I’m optimally looking to use a membership program that lets lets members view/access all courses. Thanks.
Hello,
Thanks for writing in.
1. Most likely there is some temporary issue with our server. Anyhow, we will check this out right now and try to solve it as soon as possible.
2. Please note that all course purchases are going through WooCommerce payment system, so this isn’t possible by default for our theme. You can set Free course and require user to register before purchasing, which is somehow workaround for what you want to achieve.
As you can see in the following screenshot, you can set for any lesson to be free → http://postimg.cc/fSwKrpgT In that way any visitor on your website would be able to see all free lessons → http://postimg.cc/Xr3VD8n1
Thanks & Regards, Elated
URGENT HELP SHOPPING CART
I left a ticket with my question but they have not answered me
Hello,
Your ticket is assigned to our agent who is working on it and will help you asap.
Elated
Hello
Is it possible to put a contact form on the course page? If someone wants more information and still does not want to make the purchase.
Hello,
Thank you for taking interest in our theme!
Please note that you can enable WP Bakery page builder for Course as well.Then you will be able to use any WP Bakery shortcodes within single course item → http://postimg.cc/V5VNd49Q As you can see in the following screenshots that content will be shown within “Description” tab → http://postimg.cc/mzhs4f5c and http://postimg.cc/67XrFBT0
Best regards, Elated
HELP!! UGENTE!!!
My problem was not solved, I see an error similar to this “Access to XMLHttpRequest at ‘https://www.emevirtual.mx/wp-admin/admin-ajax.php' from origin ‘https://emevirtual.mx' has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. ” I suppose it has nothing to do with the icons if not with the requests to the server.
Hello,
Perhaps you might want to check this article out – https://elated.ticksy.com/article/10841
Elated
Update template!!
They sent me by email a URL with the update of the template, but my question is whether it will affect me all the changes that I have already made with the version of the last template
URGENT HELP!!
At the time of doing the login part, it launches a Cors error on the part of the browser that is similar to this “xmlhttprequest blocked by cors policy in wordpress”, as this error can be corrected, it would be very nice if the part responded more quickly of your support because it is very BAD
Hello,
We located your request #2002711 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Elated
PLEASE ANSWER!
If I update the template with the last version it will not affect my page? We change some characteristics regarding design and content with code always by your guide. But, is it sure to update without breaking down the site? my page is www.emevirtual.mx and the options about: log in / register arent working
Hello,
You won’t lose info and pages, that is stored in your database.
Regarding to updating the theme, please follow these guidelines on how to update a theme →
First you need to use an FTP client (like FileZila).
You can upgrade your theme by performing the following steps:
1. Download latest All files & documentation file from ThemeForest (your Downloads page)
2. Extract it and locate academist.zip
3. Extract academist.zip and locate the theme-name folder
4. Copy/Replace the content of theme folder to /wp-content/themes/academist folder of your web site.
Using this method, none of existing content or settings will be lost.
Also note that you need to re-install all required plugins (Elated CPT/Core, WP Bakery Page Builder, Slider Revolution etc.) after updating the theme.
If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.
Anyhow, we always recommend creating a full site backup before the update.
Elated
HELP!!! I updated the template but it appears server errors.
Hello,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
Thanks & Regards, Elated
LOGIN WHIT SOCIAL NETWORKS
HELP!!!! URGENT!!!! To log in with my social networks I get an error similar to this: Log in to use your Facebook account with Findme Theme. Error Accessing App We’re sorry, but the application you’re trying to use doesn’t exist or has been disabled.
Hello,
We located your request #2000727 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Elated
Hi,
working on your theme for a customer: we have the request of showing Events AND Courses in one single slider/caroussel combined. Is this possible?
Thank you.
Hello,
No, unfortunately this wouldn’t be possible since these are 2 different custom post types. Sorry about that.
Elated
Hi.
I put pop up in my web, but this appear every time the user enter in all pages of the website. The right thing is that pop up just appear once; the first time that user enters. How could I do this? There is a option?
Also, from the plugin Visual Composer, the option “edit with wpbakery page builder” is not showing in the front-end, just I see the option “Editar Página/edit page” and this button sends me to editor of back-end, or this template don’t let me use this option.
Thanks for all.
Hello,
Here is article where it is explained how to enable frontend editor https://elated.ticksy.com/article/10848
Best, Elated
Good afternoon, I want to buy this theme to use in a domain, but first I have to do some tests in my personal domain, is there a way to do the tests and then use it as a final product in my client’s domain? Thank you.
Hello,
Thank you for taking interest in our Academist theme.
You can check out the Academist user dashboard by clicking on the Login button in the header and using the following login credentials: Username: test Password: test
Elated
hi team i already purchase wordpress theme.is ti possible to get an html version of this?
Hello there,
Thank you for choosing our theme. We are focused on development of WordPress themes where dynamic content and easy management is offered. It is why we are not creating static HTML files at all.
Best, Elated
Is there a way to change the color under the menu names from red to a different color? I can’t find it anywhere to fix this issue. Thanks in advance!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hello,
Just posted a ticket #1986631 but please need help asap ! Since the new wordpress update nothing work anymore, error 500 (No more website no more backoffice) Can’t login nothing. Uninstall the theme and work again ?! I re-install the theme and nothing work again and again.. Need Help asap ! It’s a school website and been off for 3 days already :/ Thank you
Ok never mind after 4 days I found a solution.. The child was updated but not the normal theme ? how come ?
Hello,
There’s no need for updating child theme and new version of child theme is not included in the latest release.
We located your request #1986631 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Elated
Hello. I tried to translate login-register page into a different language but it hasn’t worked. How can I solve it?
Hello,
To translate any label in the theme, you would have to use a 3rd party plugin, such as WPML or Loco Translate or Polylang.
This way, you’d be able to translate string of any kind, including the Widget Area names and titles, as well as WooCommerce labels. These plugins are quite straight-forward and easy to use even for the least experienced users.
If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.
Elated
Hi there, I have a couple support questions from 2 days ago that haven’t been answered yet. I bought support for 6 months and would like a follow up soon, please, as this is time sensitive. Thanks in advance!
Hello,
Support agent has been informed, all your tickets will be answered as soon as possible.
Elated
Hello,
Im still having issues with the speed of my website, i already decrease the weight of the images and erased the pages and plug- ins that we aren’t using, what else should i do?, or is there any other solution, the amount of time that the site uses loading is so drastic.
Thank you
Hello,
Support agent has been informed, all your tickets will be answered as soon as possible.
Elated
HI,
I HAVE SOME DOUBTS,
1. HOW CAN I CLEAR UP THE CODE THAT APPEARS IN THE DESCRIPTION OF THE COURSES. ATTACHED IMAGE
2. I NEED TO EDIT THE NUMBER OF STUDENTS AND THE RATING OF THE COURSES.
THANK YOU,
BEST REGARDS!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
