28309 comments found.
Hello, How do I disable the structured data you are outputting?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Didn’t get an answer for that one. I’ll sent it again.
is the “Catalogue Mode Option” a global setting or can be by product? I mean my client need a product catalog with some products with price and some don’t
Hi,
It’s a global setting.
Hello
I had no luck with my ticket, dont know if someone is looking at it because no one is answering my mails, and its already Friday 
I cant aford another week with this huge image problem, las Night I bought new theme and started styling it, its going to take me a while, I have been using Flatsome since 2013 but this image problem has drop my sales in last weeks.
Kind regards
Hi,
I replied to your ticket.
The category and homepages show random products as being “Out of Stock” however they are not. When you go to the product page, they are not marked as out of stock. They even show that the stock levels are very high.
I have tried out various troubleshooting techniques to no avail. Any ideas?
Hi,
The stock status of products is controlled by Woocommerce. You need to contact Woocommerce support.
Hi there, do you have any plans in the near future to incorporate templates/integration for Easy Digital Downloads?
Hi,
You can vote for a feature request or submit a new one here if you want to see in Flatsome.
Features got the highest number of ratings will be included in our developer’s to-do list.
Hi,
I have set up a custom maintenance mode page and have set it to show for all users apart from admin, it seems to work fine on desktop browsers, but viewing on a mobile doesn’t seem to work correctly, the layout is all wrong and nav menu’s are shown etc when they shouldn’t.
Is this a known problem or just me?
Thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Can i disable UX builder from PHP with something like a filter in function.php? Please is so important
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Can you reply to me as soon as possible.Please
i ve yet 22 days left. I need code support and I didn’t need support for setting the theme. I await your answers about coding. Thanks a lot
Copy of the support request email:UX Themes Support Hi there, I’m contacting you because i ve 2 questions: 1)Can i disable UX builder from PHP with something like a filter in function.php? Please is so important (i ve vendors in my website that i dunno why they can see UX Builder on page that contains Blocks and now i ve to write a function that allow to disable the access only for these type of users) 2)Can i disable “Extra” tab from product form?
function remove_linked_products($tabs){ unset($tabs[‘Extra’]); return($tabs); } add_filter(‘woocommerce_product_data_tabs’, ‘remove_linked_products’, 10, 1);
I tryed with Extra cause i found in your template file (structure-wc-product-page-fields.php) this code but something goes wrong
$custom_product_data_fields[] = array( ‘tab_name’ => __(‘Extra’, ‘flatsome’), );
Waitin for your reply
Recently i have installed the Woo Commerce Pre order plugin. I have a question. Is it possible to create a seperate page for displaying Pre order products.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
is flatsome compatible with wordpress 5.1?
Hi,
Yes, Flatsome is compatible with the latest versions of Wordpress and Woocommerce.
I’m having really serious issues with the header builder. Either it’s broken or i just dont understand how to use it. If i switch between desktop and mobile, the header doesnt update. I cant change layout from desktop (middle) to mobile (left aligned logo) it will only accept one or the other. In general it doesnt update my changes and is very slow and buggy meaning, things arent placing very nicely. The display site description below logo is super limited (what if i wanted it to float next to logo) so it’s either below or nothing. This in itself is NOT UNLIMITED as advertised in the theme description. So far I’ve not had a good experience with this theme.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
The inline SVG is not working on the featured box. Do you have a solution? I see there is a file you’ve sent around…?
Hi,
Can you please submit a support ticket here?
Like it & Love it! Have great sell…!!!
Hi,
Thank you. 
How to disable the double confirmation for logging out. I mean to skip the last step to log out: “Are you sure you want to log out? Confirm and log out”.
I need the user to logout right away?
Sorry, this is not related to your theme. I found this (just in case someone need it)
https://iconicwp.com/blog/bypass-are-you-sure-you-want-to-log-out-message-in-woocommerce/Hi,
Thanks for letting us know
Is it possible to have the SHOP page and the PRODUCT CATEGORY page full-width? I have purchased this theme and I have contacted Item Support but have had no response.
Hi,
I see that your ticket #84729 has been replied on Apr 29th, 9:14. Can you check your inbox/spam folders and let me know if you got the reply or not?
Hi, is it possible to add photos on reviews ? Or we need to install another plugins for that ?
Hi,
You need to use a 3rd party plugin for that.
Thank you. And to add an icon to the “add to cart” button ?
Dear Support, my product have option, however when we click the option in the product page, it did not response
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, does your theme come with instagram and facebook feed widgets. i don’t see any widgets listed.
Hi,
Flatsome comes with an Instagram Feed but doesn’t have a Facebook Feed.
Hello,
My image gallery is not working in mobile anymore.
i’m running a custom product layout page built with UX builder and product image galery default element, no plugins.
Even after disable all prugins it is not working. Desktop access works fine for the same page, but mobile is not switching images after clicking on thumbnails.
I tried to go back to regular product layout instead of custom and it is working on mobile. And i tried not put special visualization for mobile and desktop. Bingo. If you make it visible only for mobile it stops working.
No Javascript error happens in the background. Even using chrome developer console it is possible to reproduce the error.
This is the reference: https://www.zero40store.com.br/produto/pokemon-gone/. The error is not happening anymore however i cant set special visualization for mobile/desktop because it conflicks and make it not working
thanks in advance
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I did it already. I just wanted to post the error and the workaround here to perhaps help other people who may be facing the same problem
Hi.
Do you have payment option at the door for Multi-Purpose Responsive WooCommerce Theme?
Thanks. Have a nice day.
Hi,
Can you explain a little more what you mean?
Hi, I have an issue with add to cart. After I add to cart an item, the menu cart is “shown as a preview” and there it switches the language only on the “preview cart area” during the time i view it. So it goes back from swedish to english, even though it should still be swedish.
Is it possible to disable the automatic “preview of the cart” after I add an item to the cart?
Or is there a fix for this?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
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