1685 comments found.
Can you please send me the updated LayerSlider 6.8.4
Hi.,
Thank you for contacting us
Kindly refer the below link and video for how to get updated plugins.
http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/ https://youtu.be/Mrt2hfiyW_QWatch the following video to update the WPBakery Page Builder plugin.
http://recordit.co/sNbLDJYl76 http://recordit.co/Vx42KTBwrwPlease follow the instructions in the below knowledge base link for how to update the plugins.
For Ex: Layer slider
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/Video: https://www.youtube.com/watch?v=2vyZrLu7gb8
Note: You can always get the latest version of plug-in files from the link (http://support.wedesignthemes.com/updated-plugins/) as we mentioned in our KB.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever 
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
Regards., DesignThemes Support.
HI, after update of soulmedic theme and wordpress on an customer page (activated license), the “SEO Options” Part is missing. There is no other SEO Plugin installed.
How can we fix it? The Theme has the newest version.
Thank you!
I checked the Framework Files too, there is no “seo_metabox.php” in framework/theme_metaboxes anymore. How to get the function back? We lost all the Titles and Desriptions with it and lost some important google rankins
Hi webcomplex..,
We have already mentioned that in our documentation is “before updating theme take a backup” . Have you used any third party plugin for SEO because we didnt change/ modify regarding SEO while updating our theme update http://prntscr.com/opeaxo
Regards., DesignThemes Support.
Hi, yes, this part of SEO definition in admin ui interface is there. But the “SEO Options” of single pages is not available anymore. We have no third party SEO Plugins installed.
Regards
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
hi, any bonus or promo code to buy it today? tks.
hi. i already use this theme a few years ago… and checking the code, it uses the ‘ [dt_sc_icon_box_img type =” type4″ image=’’... it does not works more? other, in setup on soulmedical settings the last ‘tab’ was a backup option. there is no more this item?? tks.
Hi.,
Please be more specific about your query with some screenshot with page link , so that we will help you better .
Regards., DesignThemes Support.
hi, im very disapointed with this theme. im trying to edit it, with shortcodes, but have a lot of problems. first, the panel of budda doesnt works correctly. always returning error. im trying to edit the pages and the default editor of wordpress disappears. now, all in blocks, that i hate a lot. whats going on??? definitvely, this theme is not good to work and customize. can i give my money back????
i want my money back! this theme is worst that all i saw in themeforest.
im getting error on plugin ‘DesignThemes Core Features Plugin.
/wp-admin/plugins.php?activate=true&plugin_status=all&paged=1&s=) e verifique se há algum problema visível.
Details of error:
Um erro do tipo E_ERROR foi causado na linha 159 do arquivo /hermes/bosnacweb05/bosnacweb05af/b1613/.../wp-content/plugins/designthemes-core-features/page-builder/pagebuilder.php. Mensagem de erro: Uncaught Error: Class ‘000000003f13541e0000000031a4b497’ not found in /hermes/bosnacweb05/bosnacweb05af/b1613/i…/wp-content/plugins/designthemes-core-features/page-builder/pagebuilder.php:159 Stack trace: #0 /hermes/bosnacweb05/bosnacweb05af/b1613/.../wp-includes/class-wp-hook.php(286): DTPageBuilder->dtthemes_modules_init(”) #1 /hermes/bosnacweb05/bosnacweb05af/b1613/.../wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /hermes/bosnacweb05/bosnacweb05af/b1613/.../wp-includes/plugin.php(465): WP_Hook->do_action(Array) #3 /hermes/bosnacweb05/bosnacweb05af/b1613/.../wp-admin/admin.php(169): do_action(‘admin_init’) #4 /hermes/bosnacweb05/bosnacweb05af/b1613/.../wp-admin/plugins.php(10): require_once(‘/hermes/bosnacw…’) #5 {main} thrown
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Note :
1 ) We have checked our site , buddhapanel working fine . In WordPress latest version it will display the block editor by default , so you can edit our page using this option – http://prntscr.com/olsygv else you can install classic editor plugin – https://wordpress.org/plugins/classic-editor/
2 ) It sounds you have activated third party plugin , which causes this error – http://prntscr.com/olt1cf . So kindly deactivate third party plugins and check out the issue .
Regards., DesignThemes Support.
is there popup? i would show my instagram account for following. And then can i show my youtube video and video list on homepage?
Hi.,
Thank you for your interest on our theme .
We don’t have these features .
Regards., DesignThemes Support.
Hi..,
We have checked your issues but social links are working fine. Please send some screenshots/videos of your issues. So that we can help you in better way.
Regards., DesignThemes Support.
Hi there, it works first icon, but if you click other just after that doesn’t work. Link is not displaying page… Thanks
Hi I notice that the theme is compatible with Visual Composer. But does it come bundled with a Visual Composer license?
Hi.,
Thank you for contacting us.
Yes, our theme is compatible with Visual Composer page builder and the plugin comes with theme package.
Your Plugins are already active. No need to buy the plugins or enter the license key to activate the plugin files.
Kindly refer the below link and video for how to get updated plugins.
http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/
Note : We do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from the link as we mentioned in our KB.
Regards., DesignThemes Support.
Thank you very much for your reply
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
Regards., DesignThemes Support.
I am trying to edit my website using the Soul Medic Page builder, however when i open an existing page and try to edit it, either using the soul medic page builder or the classic WP editor – it is throwing all my content/layouts off – like there is some bug. please can you help with this?
Hi.,
We are ready to help you .
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hi Soulmedic Team. Last week I sent a support ticket on your support forum but no one seems to reply. So I am asking the same questions again here. Please see them below and kindly reply asap. 1) I want to take the Main navigation menu (Only menu not logo) below the main logo. How do I do it? Can you help me? 2) After doing the above, I want to add 5 Words just beside the Main Logo. How do I do that? Any custom CSS to be done? Pls help. 3) I want to add the Social Media just on the right-hand side of the above mentioned Main Navigation place and a Search bar beside it. Can it be possible? If yes how can I do it? Looking forward to hear from you soon.
Thanks Wistoria Team
Hi.,
We have already replied to your forum topic on 25th 2019 – http://prntscr.com/o7dvpl . Here again ,
By default we have these kind of header , you can use any one of them as per your need .
Ref : http://prntscr.com/o69ybt
Else if you want to display the header like this- http://prntscr.com/o6a22f . Then get into Admin Panel > Appearance > Soulmedic > Integration > Custom CSS > and paste the below code ,
#logo{
width:100%;
margin: 5px 0px 30px;
}
#logo a {
text-align: center;
}
#main-menu {
width: 100%;
float: none;
text-align: center;
}
#main-menu > ul.menu {
text-align: center;
display: inline-block;
float: none;
}
2 & 3 ) you have to customize the header file .
Regards., DesignThemes Support.
i’ve used this theme for a few years but on my website the top bar defaulted back to the dummy data. I just want to update it with the phone number icon, phone number and email address. can you please direct me to where i can find this code?
Hi.,
Yes , we are ready to help you ,
Get into Admin Panel > Appearance > Soulmedic options > General > Top > There you can customize it http://prntscr.com/o2s3vx
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get Theme Support
We look forward to helping you!
Regards., DesignThemes Support.
URGENT!!!! We have lost our main menu al header style-desing that we’ve before after make a change! Now is displaying your logo and no contact info nor social media links!! We’ve having a lot of problems with your theme every time we make a change!!! please, we need our before style of header urgently!!!: http://www.lopezgil.com
Also, main menu is not responsive and doesn’t have blue style selected before
So, header social links are not working (they don’t open links related) :/
I’ve to recover a backup because all css were deleted. Please, we need to know what is happening with your theme because we’re having a lot of problems with it… Thanks
Hi.,
We are not sure , why all your custom changes are removed ( CSS and JS files ) , we have not touched your site .
So , contact your hosting team regarding this issue .
Regards., DesignThemes Support.
Hi, I have two small questions. One is regarding the home page slider. Can I be able to make a box with image on the slider? Like first image loads then on that image a rectangular or square box loads with few texts like heading and sub-texts? My next question is whether I can change the color of the entire site to my desired color scheme. Forexample, currently the entire demo theme color is blue and if I want to change that to something like dark-blue or dark grey, is that possible? Please let me know so that I can make a purchase. Thanks!
Hi Wistoria.,
1) Yes using the layer slider plugin you can build that feature.
2) There are built in several skin colors with the theme. If those colors are bot enough, you need to create a new skin and we will help you in it.
Regards., Designthemes Support
Hi Support… Thank you for your prompt reply. Can you specify when you mean “Build That feature”? that you mentioned there? Doesn’t it come with it and we just have to click and use it ? Or how does it work?
Hi.,
Our theme comes along with default slider alone , if you want to modify it then you have to work on those features .
In our demo we have used “Revolution Slider” – http://prntscr.com/nzutus , http://prntscr.com/nzuudr .
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get Theme Support
We look forward to helping you!
Regards., DesignThemes Support.
hi, how can we put title of post on H1?, because there’re in H4!!! Thanks!!!
Hi Mar_B.,
You need to update it in the 2 files as mentioned in the below screenshots. Please have a look.
http://prntscr.com/nysnsa http://prntscr.com/nysoz8If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., Designthemes Support
Hi, there, and how can I update it by css, in order don’t be delate in future updates? Thanks
Hi Mar_B.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All
.blog-entry .entry-details .entry-title h4{ font-size: 30px;}
Regards., Desidnthemes Support
Hi there, Sorry we need that title of post was read by google robots as H2. How can be changed? Because it’s really important for SEO. Thanks!
Hi.,
Then you have to change the HTML element here – https://prnt.sc/nysnsa , https://prnt.sc/nysoz8
It seems that your support has expired . Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
Hi there, sin last update we’re having a lot of issues….. We have a preset template, with a sidebar menu, but now is not displayed if we make some news update to the pages… You can see an example about wrong display: http://www.lopezgil.com/dermatologo-barcelona/vitiligo/ It has to be like this post: http://www.lopezgil.com/dermatologo-barcelona/acne/ Please, how can be fixed? Thanks!
Hi Mar_B.,
Just assign “Featured Template” from the page attributes section on the right side bar and then check the page.
Regards., Designthemes Support
Hi, I’ve just assigned it but nothing happens… desig is wong display, as you can see and url example I sent in email before. Please, how can be fix it? Thanks
So, all pages that we’re editing and saving changes, we’re losing sidebar desing that we have before, as sidebar menu. Please, what is it happening?? we need to fix it urgently!!! Thanks
Solved!!
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
Does the theme supports PHP 7.1?
Hi.,
Thank you for contacting us.
Yes, Our theme current version 1.6 is compatible with PHP 7.1.
If you found any difficulties, have any queries, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
So, my hosting says php 7.1 is not supported by my soulmedic theme and the website keeps crashing. Can you please help how to fix this? Who should I contact? Regards
Hi.,
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get Theme Support
We look forward to helping you!
Thank you,
Please I’ve sent an email to support@wedesignthemes.com along with my puchase code. Hope you can help. Regards
Hi kily77..,
Sorry for the inconvenience, We will check PHP 7.1 compatible and update our theme ASAP. Please wait for our theme updates.
Regards., DesignThemes Support.
Hey there, please update visual composer. Thanks
Hi.,
Please mail us your request immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can send updated plugin files ASAP!!.
We would be happy to help out here. Please send your request to us directly at this email support@wedesignthemes.com
Thank you!
hello, will this template work with the current wordpress version? is that I liked it a lot and it scares me to buy it and that it is not compatable
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, our theme is compatible with latest version of wordpress.
As of now our theme is not compatible with wordpress update 5.0.2. We have planned to update the theme to compatible with WP 5.X. Within this month we will update all the themes asap.
If you have any queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi Guys I resend the questions sorry for the error.
1. I have a problem when maximize an image in woocommerce product page. Please view here: shorturl.at/lnC12 – The background it´s black and show the title of the image the controls are in wrong place. Please i show the errors in a print screen here: https://snag.gy/8n4rzN.jpg – How can solve this errors? – 2. How can i reduce the padding between the topbar and the header menu only in mobile or responsive views? here the example: https://snag.gy/GCXTzY.jpg – Thanks a lot. Thanks a lot!!
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Sent! Thanks
Hi.,
Yes , we have received your mail .
1 ) Woocommerce Query Please try to disable the third party plugin other than theme recommended plugin , and check out the issue. .
Note : We are ready to do that , but without your permission we can’t touche your site.
2 ) We are checking on padding issue . Will update you via mail .
Thank your for your patience .
It seems that your support has expired on 02/03/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
I give you permission to check! thanks a lot.
the black background it´s possible to change color or make alpha. thanks!
Hi.,
1 ) We have made the changes as per your needs.
Fix: http://prntscr.com/nkafb8,http://prntscr.com/nkafmh
2 ) Please be more specific about your query along with some screenshot , so that we will help you better,
Regards., DesignThemes Support.
Hi guys!! thanks. the point 2) send you screenshot, https://snag.gy/VnP7FM.jpg. The black background it´s possible with transparency? and hide the title of the imgage ? Thanks again.
Hi,
Sorry for the inconvenience,
Kindly send us issue url, so that we can help you better.
Regards., DesignThemes Support.
Hi guys !!! How can i reduce the padding between the topbar and the header menu only in mobile or responsive views? here the example: https://snag.gy/GCXTzY.jpg – Thanks a lot.
Hi,
Please get back to us with your WordPress and FTP Login Credentials. So, that we will check your issue and fix it ASAP!
Regards., DesignThemes Support.
Sorry i post with the wrong user. I resend!
Hi.,
OK, Thank you.
Regards., DesignThemes Support.
Hi guys i have a problem when maximize an image in woocommerce product page. Please view here: shorturl.at/lnC12 – The background it´s black and show the title of the image the controls are in wrong place. Please i show the errors in a print screen here: https://snag.gy/8n4rzN.jpg - How can solve this errors? – Thanks!!
Hi., Thank you for contacting us.
Kindly, Confirm your purchase code along with your WordPress and FTP Login Credentials through the right bottom form located @ http://themeforest.net/user/designthemes So, that we will check your issue and fix it ASAP!
Refer : http://prntscr.com/mkev23
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/ https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-Regards., DesignThemes Support.
Sorry i post with the wrong user. I resend!
Hi.,
OK, Thank you.
Regards., DesignThemes Support.
Hi there, Since we’ve updated last version of the theme drop down main menu is not responsive at all. Please, try in this section: http://www.lopezgil.com/dermatologo-barcelona/ Please, could help us to fix it? Thanks
Hi,
Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Hi there! you fix it but now you insert a new row called “I column, II column, ...” in every column that we don’t need it and doesn’t have sense. Please, could you fix it without. Looking forward to hearing from you! Thanks
Hi.,
Please be more specific about your query with some screenshot , so that we will help you better .
Regards., DesignThemes Support.
Hi,
We have made changes as per needs.
Note: Incase, if you want disable the text.Kindly follow the Link
Ref:http://prntscr.com/nlylhs
fix:http://prntscr.com/nlymwy,http://prntscr.com/nlyna9,http://prntscr.com/nlynsj
Rating!
We hope you had a great experience with our theme and support, Please take one minute to share your feedback by clicking on a rating below.
Please visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi there, in responsive is displayed I column, II column and III column yet. Please, could you fix it? Thanks
Hi,
It is not possible, if you can’t access the menu in mobile.
Regards., DesignThemes Support.
Sorry, but mobile menu before last update of theme doesn’t need to display Column I, Column II, Column III… because it doesn’t have sense for it and we need like before. Please, fix it, because we need it like before. Looking forward to hearing from you! Thanks,
Hi.,
Do you want to display these menu http://prntscr.com/nrslrd under the one click of the parent menu http://prntscr.com/nrsm3o in mobile view ? then it is not possible . Because we have split the menu like this – http://prntscr.com/nrsmi6 to fix the responsive issue . So it is not possible to do it .
Else if you want to hide the column I , coulmn II , texts alone then get into Admin Panel > Appearance > Menu > there you can enable this option – http://prntscr.com/nrsn22
Regards., DesignThemes Support.
Hi, enable column I, ... is not a right solution for usability. I tried to hide as you indicate, but then there’re a not text dropdown, and people don’t know if there’re some information to click Also, doesn’t make sense to divide services in 2 or 3, they are just all services for a dropdown section-sub menu. Sorry, but as I told you before, dropdown menu works different before you make changes, so we need to have same menu than before, please. Could you fix it, please? Looking forward to hearing from you!
Hi,
We have made changes as per needs, please have a look.
Ref: http://prntscr.com/ns6ibj
Regards., DesignThemes Support.
