554 comments found.
Hi guys, I’m still waiting to unblock the activation code of the product that I purchased but but i haven’t received any answers. Tomorrow I have to activate the template for my site before my new album wilol be released. I NEVER ACTIVATED this item (SOHO WP Template) but i when i tried to do it, i got a message: “This activation code its acivated yet” I sent 3 messages yet to the customer care hel center but i got no reply. I need to start to build my site before tomorrow. Otherwise I will request a refund and i’ll stop being your customer. Sincerely Reset
Hi there! When did you submit your request? Please provide ticket ID. It’s impossible that you never activated your code and now getting that message.
Hello i have since a few days a strange bug i did an update and now i got this message when i try to active the gt3_builder Plugin:
Fatal error: Cannot redeclare save_postdata() (previously declared in /var/www/vhosts/xyzhttpdocs/wp-content/plugins/photography-custom-post/photography-custom-post.php:769) in /var/www/vhosts/xyz/httpdocs/wp-content/plugins/gt3-pagebuilder-custom/gt3_builder.php on line 1759
What is this? im not a coder
Hello! Please send your site credentials via this form https://gt3.zendesk.com/hc/en-us/requests/new and our support team will check it.
Is done 
Thanks
Hello,
My name is Sajjad from RTL-Maker . net
Are you have some themes or plugins that have no RTL support yet?!
But you have some customers that have RTL language (like: Arabic, Persian, Hebrew, …) and need RTL support for using your themes or plugins.
We have a service for adding full RTL support to your themes or plugins. Just look at our website at rtl-maker . net
Best Regards - Sajjad
Hello! Thanks for the offer but we are not interested in this service
can i upload direct video to the full slider page, instead of only youtube videos?
Hi there! Fullscreen slider supports YouTube and Vimeo only at the moment. But we are going to release an update soon which includes self-hosted videos
i cant find my <install demo contents>
Hello! Please read theme documentation https://livewp.site/docs/soho-photography-videography-wordpress-theme/?section=demo-content-import-soho
Hi there, most of my photography portfolios look like this: https://www.vudixhymshiti.uk/portfolio/editorial-photography/
And then when I started making an update on my studio photography portfolio it doesn’t anymore look like the one above, but it is just locked into one photo, which is the featured photo. See it here: https://www.vudixhymshiti.uk/portfolio/studio/ Can you help me resolve this please?
Hi there! Please send your site credentials via this form and our support team will check it https://gt3.zendesk.com/hc/en-us/requests/new?mobile_site=true
Done! Looking forward to have it done thank you!
OK, thanks
Hello, after updating to Wordpress 5.2.1, I am not able to post video posts anymore. When select “video” at the right section, there is no area for pasting video link?
Hello! When you select “video”, please save the post and reload the page.
Hmm I did this now, but still cannot find an area for video link. Is it possible to send you screenshot?
Please send your site credentials via this form https://gt3.zendesk.com/hc/en-us/requests/new
Hello,
First of all we are very happy to use your theme since a long time, since a few weeks, we have a smal issue, on mobile device we can’t scroll anymore, on all pages. I’ve searched a lot, and finaly, asking you if you have any idea where i should look to fix this.
https://bit.ly/2EbanMsherewith a link to test.
Thank you in advance for your advise. Have a nice day !!
Hi there! Please submit your site credentials via this form and we will check it https://gt3.zendesk.com/hc/en-us/requests/new
Thx for you quick answer, it’s done, everything is sent
What is the ticket ID?
25731
I have this theme installed and I like it.
But when I use a search plugin or a script in functions.php to limit search results to post titles (excluding post content), it doesn’t work. I get results that include search hits in the post content.
If I activate a different theme, the search restrictions work as expected.
What’s happening? How can I restrict the search results in this theme?
Thanks
Hi there! Please send your site credentials via this form and we will check it https://gt3.zendesk.com/hc/en-us/requests/new
I recently bought the theme but unfortunately the documentation is very incomplete. A lot of options are there but you have to guess what they are good for.
I there any additional documentation available?
Just a few examples:
The landing page template has two options: “Load time in milliseconds” and “Home page URL”. The documentation contains just screenshot of both fields without any further explanation what the are for.
The slide show has obviously an option to fade images (the demo website shows that) but there is no explanation how to activate. The options of the page template do not include such an option.
Just investing a few days in a more complete documentation could save a lot of time for the users…
Hello! Thanks for the purchase. We will consider your suggestion, meanwhile please ask any questions via this form and our support team will assist you https://gt3.zendesk.com/hc/en-us/requests/new?mobile_site=true
i have purchased it , where is my code to activate it through my wordpress
Anyone has the same struggels with a stripped landingpage? If i add a pictures to the background image slot nothing shows up.. if i add the picture to the image slot it has some weird scalling issue https://ibb.co/F0r7MH0
https://ibb.co/rmVzt9C settingswebsite https://www.andreas-weiss.at/
Hello! Please make sure that you have the latest theme version
the theme is up to date, and all plugins are … wordpress was on 4.9 but i just updated to 5.1 .. does not effect the behavior at all
It’s really strange because we do not have that issue on our demo website. When did it happen? Maybe you’ve installed some 3rd party plugins which can affect the theme work
ok i found the problem … when the image just shows in the middle then it is because the image is in the image path , i used this because background image did not show any result .. just realized that there is an opacity value .. so the image was just always hidden by the color layer … thanks for help …
Got it.
This purchase code already activated!
change the domain of the website, and the theme is not allowed to be installed, despite deleting the entire previous site.
The first time I did it, it did not put any problems, now with the new domain, it does not let activate the theme, that is only being used in that site, because it is exclusive design. What I can do????
Hello! You have to detach the purchase code in your gt3 account at gt3accounts.com
I need to change the domain assigned to the theme, because my client changed the domain www.geraldbermudez.com for the domain www.geraldb.com, and when I’m installing the theme, it does not allow me to activate it, where can I change this? THANK YOU
It was already activated, thank you very much.
Glad to hear it
Hi, I am considering buying this template but I have some things that I want to have clear in advance and what I can not find anywhere. I hope to receive a clear and appropriate answer before I go on purchase!
1) If comments are turned off, the text will be placed at the bottom of the page / blog “Sorry, the comment is closed at this time.” Can this also be hidden?
2) If comments are disabled, there is above the blog “0 comments”, can I hide this? Also in the mansory blog view?
3) Can I hide the social media share buttons at the bottom of the blog? I do not want to use these buttons at all.
Hi there!
1. Yes, it’s possible
2.Yes, sure
3. We can help you with that 
Hello I deleted the theme and now no page templates appear. How can I bring them?
Hello! Please try to reinstall the theme once again
am instalat tema de 5 ori si nimic. Este goala parca nu are nimic.
Please get back to us in English
sorry .. I installed the theme 5 times and nothing. It’s empty like nothing.
the last installment was Saturday https://gabrieleftime.ro/, I have nothing that appears and I can not configure it.or should it be purchased for each installation?
To better assist you, please send your site credentials and we will check it.
I do not understand what to send ?
Your login and password to Wordpress dashboard
Well, where I give them here on a forum ?
No, please use the ticket system https://gt3.zendesk.com/hc/en-us/requests/new
Hi, are there any new updates in the plan Gutenberg capability or new features? The theme was updated last time in May 2018.
Hello! The theme is compatible with Gutenberg. Most of the updates are available via auto-update option
hello i need help i tried to change the favicon now it doesnt upload anything and is giving me a weird loading have a look https://www.georgecrown.co.uk/
thats what come up before the page
Hello. Please send your site credentials via a ticket system and we will check it
hi i bought this theme, i need plugin before/after where i found this?
Hello! That module is a part of the gt3 builder that comes with the theme
hi, i bought theme so i have info “Purchase Validation! Please activate your theme.” what next? how install this theme?
Hello! You have to your purchase code to register the product, once it’s done please read the documentation on how to set up the theme
I am interested in buying Soho, can I get the panel admin demo first?
thanks
Hi there! We do not share an access to our demo website, you can check the video tuts here https://www.youtube.com/user/gt3themes/videos http://prntscr.com/li4nei
