6422 comments found.
How I can speed up my website. The Jnew Speed plugin stops the front end dashboard from working and all I have Page Speed A 97% I need minify and defer the CSS and JS.
Hi misterman,
Regarding this issue, please replace JNews Speed with Autoptimize plugin.
Let me know if you need further help.
Thank you
Hello I just purchased the theme. unfortunately i cant upload it to wordpress. It does not accept please help.
Hi labankiprotich,
Is there any error message that you get in there?
Also, please try to check our documentation about installing theme here https://support.jegtheme.com/documentation/themes-installation-activation-5/
Thank you
the amp theme has a inline ads post settings ? and i use awpforwp if we disable it and enable jnews amp can we get any problem ? ty.
can we add adsense ads for ex. after paragraf 1 and more ?
Hi valiente123,
JNews AMP have inline content ad feature. You can find the option on the Customize > JNews : Advertisement Option > AMP Ads > Inline Content Advertisement.
Let me know if you have further question.
Thank you
Thank you, There is an important issue, we get the general visit from amp pages, if we turn off ampforwp and switch to jnews amp, do we have any trouble, google sort loss? do you have a customer that did this before? thanks.
and I’ve seen errors in your amp pages getting commented, corrected problems or is it still the same?
Hi valiente123,
Can you tell me which error that you mean?
Thank you
Amp page error i mean we turn off ampforwp and switch to jnews amp, do we have any trouble, google sort loss? do you have a customer that did this before?
Hi valiente123,
I think it should not affect Google sort, and we don’t get this kind of report from our customer yet. But if you get a problem you can contact us.
Thank you
Hello, I imported Freebies demo theme for our blog
https://blog.yottabyteweb.comBut unfortunately a jnews disclaimer is showing at the footer please how can I remove it… I have searched everywhere including widgets but I couldn’t find it. Please help
Hi Yottamart,
You can edit them on the WP Dashboard > Footer Builder.
Let me know if you need further help.
Thank you
Hi,
1) Hi, is it possible to have individual layout for every category of the blog? E.g. create the page for every categoty with Page Builder and then attach this pages to respective categories?
2) Is it possible to have vertical menu in sidebar, something like this https://undsgn.com/uncode/homepages/blog-stories/ ?
Thanks.
Hi alexschneider,
1. Yes sure. We have custom template builder for each category.
2. Unfortunately, at the moment we don’t have a vertical menu feature. You may need to do some changes there.
Thank you
Hi…Wish I can email you. Anyways, I wish you to use your beautiful theme for a new project I want to start, I only have $35, So do email me in your next promotions. thanks
Hi talk2ekpa,
Thanks for interesting with JNews. You can contact us via our profile page.
Thank you
Hello. I want to update Wordpress Core to latest version (Wordpress 5.1.1), please confirm, this theme is OK with wordpress latest version, yes?
P..s before upgrade, i will make backup, for sure.
Hi vanski91,
Yes you can update your WordPress to the latest version. Please make sure if you’ve been make a backup for your site before doing update.
Let me know if you have further question.
Thank you
I have a problem when public a video format post. It automatical convert to defaulf format post. how do i fix it?
and one more question: how do i post a video as a featured image. Thank you so much
Hi besenhong,
For post format, please try to check our documentation right here https://support.jegtheme.com/documentation/post/.
Let me know if you have further question.
Thank you
Can you tell me which news module from this preview this is? Here is the link https://jnews.io/newspaper/ and I am interested in the module name for the title: Betterment Moves Beyond Robo-Advising With Human Financial Planners
Hi swanndt,
We use Module Block 10. Let me know if you need further assistance.
Thank you
I am very interested in her theme. With the preview theme, the ability to subscribe to the post and also the category does not work at all. is this problem fixed soon?
Hi Kisp,
Thanks for interesting with JNews.
Can you provide me the example of the problem that you get in there?
Thank you
I can not subscribe to a category and / or post with the Mac and the iPad. this is not a problem with the Windows PC. I still have a question: is it really possible that a user subscribes to the categories a, c, f and is not informed in all others? Thank you for your reply. greeting
Hi Kisp,
Regarding this issue, we may need to do further investigation on your website. Can you please post your question on our support forum here https://support.jegtheme.com/forums/forum/jnews/? Our support team will help you asap.
Thank you
hi team i am using your theme my website is crichindinews.com i have a big problem my website feed not adding feature image so pls help me how to add feature image in feed, my website feed crichindinews.com/feed
Hi UMESHKU82,
You may need to use a plugin to achieve this because we don’t have this feature yet. You can try to find this plugin https://wordpress.org/plugins/featured-images-for-rss-feeds/
Let me know if you have further question.
Thank you
I am having problem with removing the last block in home page known as latest blog. I can edit all other blocks except that one. How can i remove it as it got duplicate content same us this other blocks? 2. How do i change the vertical menu color from black style to white? 3. I would like to make the person who reviews the article to appear alongside the person who wrote the article. Is there away to go about it? Thanks 1) Latest blog screenshot link: https://www.dropbox.com/s/pokzegilujjcipa/LATEST%20BLOG.PNG?dl=0 2) Verticle menu screenshot: https://www.dropbox.com/s/9gsgxaz2niv4txu/Navigation%20Bar.PNG?dl=0 3) Person who reviews example : https://www.dropbox.com/s/484qp2jx59685gw/Medically%20Reviewed.PNG?dl=0
Hi walmohh,
1. Please try to disable the Page Loop on your homepage. For detail you can check our documentation about Page Loop here https://support.jegtheme.com/documentation/page/
2. You may need to adding custom CSS code in there. We also have frontend style editor that you can use. You just need to install the Yellow Pencil plugin. We’ve been including the plugin on JNews theme package. You can find it on the JNews Plugin Dashboard.
3. For this case, you may need to do some changes there because we don’t have this kind of feature yet.
Thank you
I uninstalled the demo theme and reinstalled and I just can’t figure it out. I think my original comment about getting a refund is what I want. Sorry. I really wanted this theme to work for me but I just needed something simple and this is too much. Please let me know if you will refund this for me. Thanks.
Hi swanndt,
Sorry to hear that. On previous comment i notice you have problem when creating column. I will try to help you out.
Before that, may i know where you want to create the columns (post/page)? and do you use page builder such as WPBakery or Elementor in there?
Thank you
I am just having problems using the bakery builder and I even tried elementor and it is all just too confusing for me. I am not a tech person and thought with this program it would be simple but it is not. Can you refund me for this theme?
Hi swanndt,
Ok sure, if you’re not tech person you don’t need to worry. Actually using WPBakery or Elementor to create a column is not complicated. I can provide you and example if you want.
For WPBakery, you can use this shortcode example:[vc_row][vc_column width="1/3"][/vc_column][vc_column width="1/3"][/vc_column][vc_column width="1/3"][/vc_column][/vc_row]
We also have import demo content feature that you can use to learn how to make our demos (https://jnews.io/#demo) on your website.
I just want to help you out. Also, there’s refund policy from Envato that you can check here https://themeforest.net/page/customer_refund_policy and it seems this problem doesn’t meet the refund policy.
Thank you
I sent a comment and email earlier about a refund. If you can tell me how to create 3 columns with this theme I may keep it as I have looked all day and can’t find another theme I like as much as yours.
Hi swanndt,
Before that, may i know where you want to create the columns (post/page)? and do you use page builder such as WPBakery or Elementor in there?
Thank you
Can I get my money back on this? It is too complicated for me to use. I have been wrestling all week and this weekend with it. I just prefer a simple theme and this one is just too much for me.
Hi swanndt,
Sorry to hear that. May i know what’s your problem? I will try to help you out.
Thank you
Hello I can’t open a ticket at support I just bought the topic and only active on one page, on another I deleted the topic. How can I open a ticket now?
Hi ggolivervonarx,
To open a new support ticket please try to visit this page http://support.jegtheme.com/forums/forum/jnews/ then you just need to click the “Create New Thread” button.
Let me know if you have further question.
Thank you
Hi, Hi get this error when trying to save global block settings, happens in chrome and edge.
Looks like something’s gone wrong. Wait a couple of seconds, and then try again.
Hi trl99,
Can you provide me the error message?
Thank you
Hi the error is;
“Looks like something’s gone wrong. Wait a couple of seconds, and then try again.”
It happens in customizer when you try and save global block options.
Hi trl99,
Regarding this issue, please try to disable all plugins except required plugins that related to JNews. Let me know if you still getting problem in there.
Thank you
All ok Now 
Hi, it was the redirect admin part of the ARMember plugin available on Envato, I disabled hide rename admin url and it worked, I had to do this as just deleting it left the code in the .htaccess file – Thanks for the suggestion.
You’re welcome trl99,
Thank you
Hi, I have installed a new wordpress and all the Jnews plugins and as a Admin I can Log In, but my editors cannot access wordpress dashboard. It just redirects them to the main page of the website. Can you tell me how to fix this asap? We need to write articles.
HI Duyman,
Regarding this issue, please check out this article https://bit.ly/2PCefun
Let me know if you need further help.
Thank you
Yes, I have done it, but there is an error showing: Something went wrong. Your change may not have been saved. Please try again. There is also a chance that you may need to manually fix and upload the file over FTP.
What to do?
Hi Duyman,
It seems we will need to do further investigation on your website regarding this issue. Can you please post your question on our support forum here http://support.jegtheme.com/forums/forum/jnews/?
Our support team will help you asap.
Thank you
Hello, It wont let me create a new thread. I have this problem now..I can not access customize page. It keeps buffering. https://support.jegtheme.com/forums/topic/can-not-customize-jnews-header-option-page-due-to-menu-page-loading-is-very-slow/
How can I fix this asap please??
Hi Duyman,
Can you send me your site URL? I will try to do further checking on my side.
Thank you
I have fixed it myself. thank you
I have other questions:
How do I remove the Topic of the category in pages right under breadcrumb?
On homepage the sections.. How do I enable for example “News” section to be clickable?
Thank you
Hi Duyman,
Can you provide me the page URL as example?
Thank you
Here: https://cryptosvet.sk
Hi Duyman,
I’ve been checking the page URL above but I’m not quite sure which “Topic of the category” that you mean. Can you provide me with a screenshot?
For the “News” section, we don’t have this feature yet. You may need to do some changes in there.
Thank you
Hello, please how much would you charge for installing your theme without any damage of my running wordpress website? Right now its running on Smartmag and we would like to switch it to Jnews,
or would you please help me for free?
Hi Duyman,
Yes, we can help you and please make sure if you have been created site backup before switching the theme.
Please post your request on our support forum here https://support.jegtheme.com/forums/forum/jnews/, our support team will help you asap.
Thank you
Hi, i cannot create a thread there. It says no support anymore.. Please let me know via email to solve this – Soubori@seznam.cz
Thank you
Hi Duyman,
I’ve been sending you an email.
Thank you
is there a way to show the post views in single posts only to side admins? Is there a way to change the number of related posts (below the article) to show 9 or 12?
Hi hoopsph,
Thanks for interesting with JNews theme.
For post views, it will need to do some adjustment and i think it’s possible to make it.
For the related post, yes sure. You can achieve this thing with JNews theme.
Let me know if you have further question, hopefully, you can be our customer as soon.
Thank you
A query, why do I get the notes in a row? In my opinion, I only have to go several times in the same entry. attached image. https://ibb.co/ZW29VCZ
Hi streamingperuano,
May i know which notes that you mean? Did you mean the autoload post?
Thank you
I mean the publications that are loaded below the main entrance, all the notes are loaded down, it is just like that. I want to correct that and only show the main note.
Hi streamingperuano,
Please try to disable the JNews Autoload Post plugin.
Let me know if you need further help.
Thank you
