Hello,

We located your request #2081906 and forwarded to our support team for some quicker response.

Usual response time is up to 24h but it might vary depending on number of tickets.

Support Elated Portfolio part of Qode Interactive

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thank you.

You’re welcome.

Hello,

You can try to achieve it by using Elated Banner shortcode → http://postimg.cc/V08FYMSp

Support Elated Portfolio part of Qode Interactive

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thanks a lot!

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

Thank you for interesting in this theme!

Yes, all our themes are mobile friendly and fully responsive.

Thanks & Regards,
Elated

Hello,

This is because you didn’t update Elated CPT to 1.2. If you can’t access your Dashboard, you may as well open up your FTP account and navigate to wp-content/plugins. Then remove eltdf-core folder. Then log back in to WP and install new CPT plugin from the Dashboard.

Elated

I managed to update Elated CPT to 1.6, I installed SSL certificate and I get the green lock, but if I go in the Elated CPT settings I get a SSL warning (yellow triangle). The website also has always warning despite all URLs are https. I think Elated Plugin might have SSL problems.

Hello,

Please share with us your site url so we can take a closer look.

Best regards, Elated

Hello there,

Thank you for taking interest in our theme. No, unfortunately, RTL is not supported.

Best, Elated

Hello,

If you can’t access your Dashboard now, please open up your FTP account and navigate to wp-content/plugins. Then remove Elated CPT folder. After that you’ll be able to access back-end. Update your theme once again and install new Elated CPT plugin from the notification on the top of your window.

Elated

Thank you that worked well!

You’re welcome!

Hello,

Thank you for reaching us!

This is due to the latest WooCommerce update, which broke our theme’s layout, unfortunately. We acknowledged the problem and already prepared an update, which will be released as soon as we test all possible situations. You’ll receive notification on your email to update your copy of Sweet Tooth.

Thank you for your patience.

Elated

Hello,

Thank you for reaching us!

Here you can find installation instructions – https://bit.ly/2UFnLSx

You can find minimum server requirements for demo import here.

And here’s the helpful step-by-step guide on how to import demo content successfully.

If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Best,
Elated

Hello,

Your ticket regarding Google Maps has been updated, please check it’s status.

Elated

Hello,

You can find First Main Color option inside Elated Options > General.

If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.

Elated

Hello,

Thank you for your purchase.

This is because you’re trying to install a wrong ZIP file. Here’s an explanation – https://bit.ly/2uvcXHJ

Regarding theme docs, here’s one for you – https://bit.ly/2TCUmDR

Elated

Hello,

Thank you for your purchase.

Go to Appearance > Widgets > Header Widget Menu Area, where you’ll find these widgets to remove.

Elated

Great, thanks

You’re welcome.

Hello,

Thank you for reaching us.

Prior to the update, please disable and delete Elated Core plugin. Then update our theme and install Core once again. Thank you.

Elated

Hello,

You’d need to achieve this using a custom CSS code in Appearance > Customize > Additional CSS. If you’ve set default shop page, here’s the necessary code

@media only screen and (max-width: 600px){
    .eltdf-woocommerce-columns-3 .eltdf-pl-main-holder>.products>.product {width: 50% !important;}
}

If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.

Elated

Thanks, that works indeed. On mobile, the items are aligned to the left and the text is a bit too close to eachother. How can I center everything? You can view the page at snoepwinkel-candyshop DOT be.

Hello again,

I’ve just checked this out on your website and it seems like you are having this issue because of some css that you’ve added → http://postimg.cc/Wh18LVsm

You can try to increase the width to 50% within that custom css or just add this css underneath in Theme Options → Customize → Additional CSS field →

@media only screen and (max-width: 600px) {
    .eltdf-woo-normal-space ul.products>.product {
    width: 50%!important;
    }
}

As you can see in the following screenshot that works / looks fine on our side with that custom css → https://www.screencast.com/t/Kk8xkeqHd

Best regards, Elated

Hello,

Please find an example of this functionality in our theme demo and send us a page URL, so we can show you how it should be done http://sweettooth.elated-themes.com/landing-page/ Thank you.

Elated

Can you please let me know which template I need to alter and what code I need to insert where?

Hello,

The best way is to check if your page is default shop one and insert your content there. For this you’d need to use custom function in your functions.php file. Here’s a helpful topic – https://wordpress.org/support/topic/add-text-to-shop-page/

If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.

Elated

Hello,

Mobile header widget area can be adjusted if you go to Appearance > Widgets https://www.screencast.com/t/wjyTHjwlVU Make sure you have cart and search widgets inserted there.

Elated

Ok thank you, issue solved.

You’re welcome!

Hi,

Thank you for reaching us.

If you imported demo correctly, you should see “Modern Pumpkin” portfolio item under Elated Portfolio > Elated Portfolio, here’s an example from our local installation – https://www.screencast.com/t/fe5AejEz

Now, you should replace menu items linked to demo manually, from Appearance > Menus, since these are just for example purposes. It would be best to create your own menu, because you probably won’t need such a large menu from live preview.

You can read more about that here – http://sweettooth.elated-themes.com/documentation/

If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.

Elated

Hello,

Thank you for your purchase.

The latest theme update features compatibility with Gutenberg plugin https://themeforest.net/item/sweet-tooth-a-delicious-theme-for-cake-shops-confectioneries-and-chocolateries/19649831#item-description__change-log

If you still have trouble with WPBakery editor, you might want to install Classic Editor free plugin, as explained here https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/

If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.

Elated

Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

In the meantime, perhaps you can find the answer in our official manual.

Best,
Elated

Hi N,

Thank you for your effort, we’ll do our best to help you out.

Elated

Thanks a lot for your swift response, keep up the good work Team!

Thank you for your kind words, we appreciate it! Have a good one!

Elated