390 comments found.
WPBakery Page builder got suddenly broken, I cannot edit my Homepage anymore!
I’m getting this error in Chrome Dev Tools
Uncaught TypeError: Cannot read property 'indexOf' of undefined
at themerex_vc_columns_width (shortcodes_vc_admin.min.js:1)
at N.d.changeShortcodeParams (shortcodes_vc_admin.min.js:1)
at N.d.appendShortcode (backend.min.js?ver=5.6:1)
at N.d.<anonymous> (backend.min.js?ver=5.6:1)
at underscore.min.js?ver=1.8.3:1
at Function.s.each.s.forEach (underscore.min.js?ver=1.8.3:1)
at N.d.addChild (backend.min.js?ver=5.6:1)
at N.d.<anonymous> (backend.min.js?ver=5.6:1)
at underscore.min.js?ver=1.8.3:1
at Function.s.each.s.forEach (underscore.min.js?ver=1.8.3:1)
I can edit other pages and WPBakery Frontend editor works too. I don’t want to renew support just because of this bug… Is there a way to temporarily get support from you or other assistance?
Hello,
In wp-content\plugins\additional-tags\shortcodes\shortcodes_vc_classes.php file please replace the following piece of code:
for ( $i = 0; $i < count( $width ); $i ++ ) {
with:
$count_width = is_array( $width ) ? count( $width ) : 1;
for ( $i = 0; $i < $count_width; $i ++ ) {
If the issue still persists, please submit the ticket at https://themerex.ticksy.com/ into ‘_Pre-Sales’ category to get help on this issue.
Best Regards,
After theme update I get contact form and about us page messed up! how to fix this?
Hello,
The issue needs to be investigated closer on your side to see what causes it.
Please submit the support ticket at https://themerex.ticksy.com/ with your Wordpress admin login credentials for further research on the issue.
Best Regards,
Does the theme support Visual Composer 6.0.2?
Hello,
Yes, the theme is compatible with WP Bakery version 6.0.2.
Best Regards,
Hello, I have a question to understand. Why can’t I edit the homepage of this educational theme in the background? Is there anything you need to set up? Pictures are the result of the home page being displayed in the background. Unable to operate in the background
Hello,
Please submit the support ticket at https://themerex.ticksy.com with your site URL and Wordpress admin login credentials to get help from our professional support team.
Best Regards,
Hi, I would like to hide something from the front page and other pages instead of eliminating them, could you recommend any plugin that best suits to your theme? is it ok that I use Simply Exclude plugin? Thank you
Hello,
You can disable the rows via WP bakery page builder. Please open Row settings and locate Disable row field.
If checked the row won’t be visible on the public side of your website. You can switch it back any time.
Regards
Thank you. I got. How about menu, I would like to delete some menu which are not necessary to my web, but i think it’s better to hide them rather than deleting. Could you help to show me? or do I need to use other plugins?
Hello,
If you go to Appearance – Menus in your admin, you will see the list of the pages on the left and the button ‘Add to Menu’ at the bottom of the pages list. So you can delete the menu button in Appearance – Menus in admin but keep the corresponding page in Pages in your admin to be able to easily add this page to the menu when you need it again in future. In case of any questions or difficulties on this matter, please feel free to submit the ticket at https://themerex.ticksy.com for more directions from our support team.
Best Regards,
Hi, I am interested in this theme before making the purchase i want to confirm the following points. 1-Can we have parents panel for getting results and updating about the students. 2-Also a panel for marketing personal. We have a complete affiliate marketing setup integrated with our website. Affiliates receive a %age of the fee we collect from the students coming from their reference. This is managed by using promo codes. As students enter the promo code they also get a discount and the affiliates get their promised share. Affiliates can check their share amount at any time and request their money. 3-Admin Panel: To work with: Classes (Like add and modify), Faculty, Students, Generation of Promo codes for affiliate marketing etc, 4-Faculty Panel. Faculty can see their classes and students registered in them, generate tests for the classes etc. 5-Public Panel: Students can register into classes, use a promo code if there is any, make payment. 6-Test Panel: Students can take tests and get the result once they finish. 7- I have a system where a single course has two plan of payments. Is it possible to show two plan of a single course.
Awaiting your kind reply in this regard.
Hello,
Thank you for your interest in our theme!
1. If you mean the quiz results, then quizzes are included to the Learndash plugin. Learndash LMS plugin is fully compatible with the theme but is not included in the theme package. It should be purchased separately. When the quiz is over, you have a multitude of options on how you want to display the results. You can show correct & incorrect responses, email the score, award personalized certificates, and so much more!
2. The theme is equipped with Woocommerce which provides the coupons. Please learn more how to use coupons with woocommerce here: https://docs.woocommerce.com/document/coupon-management/
3. You should use Wordpress engine to manage the theme. WordPress has a built-in user registration system that (if you choose) can allow people to register and maintain profiles and leave authenticated comments on your blog. Also you’ll be able to manage Courses custom post types and coupons.
4. You may try using the plugin https://wordpress.org/plugins/campus-directory/ with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you for extra fee.
5. You can add registration form and coupons for students.
6. If you mean the quiz results, then quizzes are included to the Learndash plugin. Learndash LMS plugin is fully compatible with the theme but is not included in the theme package. It should be purchased separately.
7. It’s possible to add a course as a product via Woocommerce. And then you can created variable product with different options per each price.
Regards
Hello! I have a problem with slider revolution. After editing the text of the three sliders and saving, I found that the other two sliders disappeared on the loaded front page. You can check at https://english989.com/ even though they are still present in the slider revolution management. I only edit the text. I don’t know why and how to fix it. Could you please help? Thank you
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Your update has crashed my site and it is out of support. How do you fix this?! I cannot even get in to the wordpress admin. Just an error message on a white screen.
Hello,
Please update the included plugins if you see a notification message letting you know the plugins have a new version.
1. Navigate to WP Dashboard > Plugins > Installed Plugins.
2. Deactivate and delete the Additional Tags plugin. Then follow the prompt to install it again. This will load a new plugin version on the site.
3. Deactivate and delete the rest plugin(s) of old version. Go to Appearance > Install Plugins and install the plugin(s) like it was described in the Plugins Installation section of this documentation.
If the issue still exists, please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hello. This is a nice looking theme. I have two questions: 1. Is it possible to use “search box” (located in search-courses page) in home page? So we can search course in home page?... 2. is it possible to keep the “Cart” on top in every page? currently it appears only after a purchase, and only in course pages, I would like to see the Cart in home page as well. Thanks.
Hello,
Thank you for your interest in our theme! 1. Could you please specify which search do you mean exactly? The search box is added to the header of the home page http://education.themerex.net/
2. Yes, it’s possible to enable the cart on all pages through the Theme options->Menus tab->Show cart button.
Regards
Hi~I’d like to change my logo in my website, but I uploaded my logo then saved. The logo still disappear in my website. How can I do? Thanks
Hello,
Please open Admin panel->Pages->Homepage->Theme options->Logo and replace logo there.
If the issue still exists, please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hello, do you have steps to update my theme? becasue i have Education theme from 2015. Best Regards
Thanks, when i tried update WPBakery Visual Composer send this error: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer. What is the code? is the same purchase code? Best Regards
You can use WP bakery page builder without license key. Our license allows us to built in WP bakery page builder in the theme and transfer limited license to end users allowing them to use WP bakery page builder in one end product.
Please submit a support ticket at https://themerex.ticksy.com/ – and get the latest plugin version. Thank you!
Regards
I found this Learndash Quiz Import plugin . Have you tested the theme for this learndash quiz import plugin https://www.wppluginsforyou.com/product/excel-to-learndash-wordpress-plugin/
Hello,
The theme has not been tested with this plugin. You may try using the https://www.wppluginsforyou.com/product/excel-to-learndash-wordpress-plugin/ plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you for extra fee.
Regards
Hello!, I’m trying to install instagram widget, but it says “Something went wrong with the plugin API”, would you help me please?
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hello!!, I had to make a reset in my website and I can’t import the demo content Error load data from the file ‘http://demofiles.themerex.net/education/default/uploads.txt'. Please, try again! Please help!!.
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
I bought my theme very long ago (july 2015), do I have to pay support?.
Please submit a ticket to the Pre-sale category, we’ll check if the issue depends on the theme.
Regards
Ok, thank you.
You’re always welcome!
dear support, i just purchased the theme and when I import demo data, it shows below error Error load data from the file ‘http://demofiles.themerex.net/education/default/users.txt'. Please, try again!
Error load data from the file ‘http://demofiles.themerex.net/education/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘http://demofiles.themerex.net/education/default/theme_options.txt'. Please, try again!
Error load data from the file ‘http://demofiles.themerex.net/education/default/widgets.txt'. Please, try again!
Error load data from the file ‘http://demofiles.themerex.net/education/default/revslider.txt'. Please, try again!
Error load data from the file ‘http://demofiles.themerex.net/education/default/woocommerce.txt'. Please, try again!
Error load data from the file ‘http://demofiles.themerex.net/education/default/uploads.txt'. Please, try again!
could you please advise how to fix it? thank you
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
does the theme support RTL ? is the course content password protected?
Hello,
Thank you for your interest in our theme! RTL version is not included, but to get a quote on creating RTL theme version, please submit your request at https://themerex.ticksy.com/ to category “Request Paid Customization”. This can be done before the theme purchase.
There’re paid courses in the theme which are available after the course purchase only.
Please learn more about the courses here: http://education.themerex.net/doc/#courses
Regards
Thank you, I have purchsed the RTL Paid Customization service you suggested, and I have very bad experiance, 13 days have been past since I made the order and I got RTL theme not fully done, some bugs with mobile menu view, bugs with arrows, and the service was pretty bad with regading the delays. now I will need to hire proggramer to fix this issues as it has been too long waiting. this is not proffesional !!!
The issue has been solved, please check the reply in your ticket.
Regards
thank you, i have check, I send another reply to the ticket with more small issues that need to be fix.
Please check the reply in the ticket.
Regards
the issues with arrows was not solved. there is some bugs that your paid customization department not fully take responsibilty. bug with images and bug with cut off text. why i need to be the QA here? why not fully check everything works ok rtl? why sending me to support again. why ping pong. this is frusturation!
also I know better then you how RTL site supposed to look like, I have build many RTL sites. when I ask your service to place the search icone after the menu here answer was no becuase it is english LTR. and about issues with images not show on related posts, she ask me to ask official support. last time i ask official support for help with issue on selection of font not show, they told me the theme not support RTL. so who taking care of this? why not taking responsibilty and just fix the issues without sending me back and forth.
Dear SOHEL KATIR,
The issue has been passed to the manager, please expect reply soon.
Regards
thank you 
Thank you for your patience!
We’ll do our best.
Regards
How to installed the demo contents in my website?
Hello,
Our themes have simple One click demo data import tool. It’s very easy to use, and you can get precise copy of our demo website in just 1 click, really. Please import it in the Appearance->Install demo data page.
Please learn more here: http://education.themerex.net/doc/#demo_content
Regards
Hi, would WP Events Calendar Pro which includes Booking, integrate with this Theme?
Hello,
Thank you for your interest in our theme! The theme is equipped with the Events Calendar plugin. Please learn more about it here: http://education.themerex.net/doc/#events_calendar
Regards
Hi, I have the latest LearnDash and have been looking for a theme. So, I was wondering how is this theme compatible with it? How does this work? Any document you can refer me to where this is explained? Also, does the theme support RTL (Arabic to be precise) ? And finally, can I use Elementor without any problem?
Thank you
Hello,
Thank you for your interest in our theme! 1. Yes, the theme is compatible with Learndash plugin. 2. RTL version is not included to the theme. To get a quote on creating RTL theme version, please submit your request at https://themerex.ticksy.com/ to category “Request Paid Customization”. This can be done before the theme purchase. 3. Unfortunately, we do nto guarantee fully compatibility with Elementor. But the theme is fully compatible with user-frindly WP bakery page builder, moreover it’s included to the theme package.
Regards
I am getting below warning message for wpbakery page builder.
How i can activate Wpbakery Page Builder ?
WPBakery Page Builder Template Library downloads are available for activated versions only. Activate WPBakery Page Builder direct license to access Template Library and receive other benefits.
Hello,
You can use WPBakery Page Builder without license key. Our license allows us to built in WPBakery Page Builder in the theme and transfer limited license to end users allowing them to use WPBakery Page Builder in one end product.
Please submit a support ticket at https://themerex.ticksy.com/ – and receive the latest plugin version. Thank you!
Regards
I want ask..this themes include all plugin licence too.?? like slider revolution and WP Bakery Page..Thanks you
Hello,
Thank you You can use slider revolution and WP Bakery Page Builder without license key. Our license allows us to built them in in the theme and transfer limited license to end users allowing them to use slider revolution and WP Bakery Page Builder in one end product.
Slider revolution and WP Bakery Page Builder updates are supplied with theme updates so you will be able to get new version of slider revolution and WP Bakery Page Builder as soon as we release next update or request them in the ticket.
Regards
