23243 comments found.
Hi, Once we purchased the theme how many websites we can use this?
Hi,
All ThemeForest products allow One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).
So regardless of a number of clients, license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/newThere is no unlimited usage license.
Thanks.
Have a Great Day 
Hello, I found this website on my store page this week. The text on the left sidebar and all the product description pages and all the page texts on the included website have been centered. However, last week, I still relied on the original page. Shown on the left, I don’t know if I have adjusted the theme settings to make him like this. Can you help me fix it or teach me how to make him reply to the setting on the left? Thank you!
My website : www.casadelfresco.com
The page shows the centered part : https://imgur.com/a/5AC0igI
Hi,
You can adjust the site layout as per your requirements from Appearance >> Theme Options >> General as showing in this screenshot: https://pasteboard.co/Ie2cT99.png
Thanks.
Hello, I have tried the method you mentioned but it has no effect… I also checked that my CSS and other theme settings cannot be adjusted… Is there any other way?
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hello, I just went to the website where you provided support to register, but I haven’t received the certification letter for a long time. Can you check it out for me?
My mailbox: s09151617@gmail.com
Hi,
We have created a new support account for you and replied your email at s09151617@gmail.com
Please check your email and Login into your support account.
Thanks.
Hello, I have contacted you through your support system and filled out my website WP administrator login details, and then trouble to help as soon as possible, thank you!
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
Now please be patience, Once your ticket will resolved you will get the reply of your ticket.
Thanks for your understanding.
Today I updated the following plugins and porto theme in localhost before updating them of my live site.
Porto Theme—> Version 4.11.2 (Apr 23.2019) WooCommerce—> Version 3.6.2 WOOCS – WooCommerce Currency Switcher—> Version 1.2.8.1
Now following error message is appeared in variable product page once changed the default currency through WOOCS currency switcher. Please let me how to fix that that error. I am afraid to update my live site ( https://www.mrudukanga.lk ) without fix this error.
“Warning: Division by zero in C:\xampp\htdocs\mrudukanga.lk\wp-content\themes\porto\woocommerce\single-product\sale-flash.php on line 25”
Screenshots: Product page—> https://prnt.sc/nmqa3v Porto Settings—> https://prnt.sc/nmqatv
Thank you
Hi,
This is only the plugin setting issue, Please make sure that you have set up the currency properly, and also please follow the same steps listed in this comment once: https://themeforest.net/comments/21944535
Otherwise, once contact the plugin author as well, The plugin author will provide you the proper solution for it.
OR make your test site live on a test server and contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
I have only configured USD and LKR through WooCommerce Currency Switcher which is compatible with Porto theme as per the product description page.
Currency Configuration—> https://prnt.sc/nmrmkz
I will try to make a test live site on a test sever. But I need to few hours.
Anyway, please let me know how to disable % calculation part reference to below code.
<?php
/**
* Single Product Sale Flash
*
* @version 1.6.4
*/
if ( ! defined( 'ABSPATH' ) ) {
exit;
}
global $post, $product, $porto_settings;
$labels = '';
if ($porto_settings['product-hot']) {
$featured = $product->is_featured();
if ($featured) {
$labels .= '<div class="onhot">'. ((isset($porto_settings['product-hot-label']) && $porto_settings['product-hot-label']) ? $porto_settings['product-hot-label'] : __('Hot', 'porto')) .'</div>';
}
}
if ( $porto_settings['product-sale'] && $product->is_on_sale() ) {
$percentage = 0;
if ($product->get_regular_price())
$percentage = - round( ( ( $product->get_regular_price() - $product->get_sale_price() ) / $product->get_regular_price() ) * 100 );
if ($porto_settings['product-sale-percent'] && $percentage)
$labels .= '<div class="onsale">'. $percentage .'%</div>';
else
$labels .= apply_filters( 'woocommerce_sale_flash', '<span class="onsale">' . ((isset($porto_settings['product-sale-label']) && $porto_settings['product-sale-label']) ? $porto_settings['product-sale-label'] : __('Sale', 'porto')) . '</span>', $post, $product );
}
echo '<div class="labels">';
echo $labels;
echo '</div>';
?>
Thank you
Hi,
No, need to change in the code, you can simply turn the % ON/OFF from Appearance >> Theme Options >> WooCommerce as showing in this screenshot: https://pasteboard.co/Ie4k1un.png
Thanks.
I want to show the “SALE” label. I only want to remove the % calculation part. Because this part is caused to “sale-flash.php on line 25 error”.
So, please guide me to modify to sales-flash.php to remove % calculation part. Though I turn off “Sale % calculation” in the setting page, % calculation part is not completely disable.
I spoke to author of WOOCS currency switcher and he gave me to following code. But it didn’t work with Porto.
Hello for some reason the price of the product is zero. I’m not sure that it depends on my plugin. You can try to change this code: $div =($product->get_regular_price())?$product->get_regular_price() :1; $percentage = – round( ( ( $product->get_regular_price() – $product->get_sale_price() ) / $div) * 100 );
Thank you
Hi,
Please Go to appearance >> theme editor and there select sale-flash.php file from right sidebar files panel by going to woocommerce folder >> single product folder and open sale-flash. Php file and comment code as shown in screenshot it stops your product sale percentage counting but show sale label as per your requirements. http://prnt.sc/nn4dl2If still your issue will not solve then please contact our Customization team at nicework125@gmail.com for paid Customization services.
Thanks.
Thank you for the support.
I removed the percentage calculation part from product page and front page due to % calculation function in sales-flash.php not working properly with WOOCS – Currency switcher.
I think that I don’t want to customization service as you mentioned. I spoke you to inform the issue and get the solution for sales-flash.php error, because you had mentioned that WOOCS – Currency switcher is compatible with your theme.
If WOOCS – Currency switcher is not compatible with your theme, Please let me know what is the support currency switcher?
Thank you
Hi,
Can you please contact us through our support system with your site Admin Login details so we will check and solve the issue for you.
Thanks.
Hi, I have been trying to contact throughout your support website but haven’t got a reply. I would like to get a refund. Regards
Hi,
We have not received your any single ticket as showing in this screenshot: https://pasteboard.co/Ie22xqE.png
Please contact us via our support system here: http://portotheme.com/support
So we will check and solve the issue for you.
Thanks.
hello how can i displaye logged user name in the header menu?
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services or hire a developer.
Thanks.
Good morning, I’m struggling to see anywhere in the page editor to hide the page title. I haven’t added any pages to my site in a while and before I remember there being an option to hide this, but now I don’t see anything.
Please assist. Thank you.
Hi,
Please make sure that you are using the very latest Theme 4.11.2 and also the very latest WP and plugins as well, If not then please update the WP first and then update the Theme: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Then update the Theme required/recommended plugins one by one from Appearance >> Install Plugins.
Then follow the steps listed in this Comment: https://themeforest.net/comments/21944535
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is a combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.
Hope it will solve your issue, Otherwise, we have to debug your site which includes deactivating all the third party plugins as well, and for that, you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 22/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello P-THEMES Team!
A simple question: Where is your feature request list?
I can only find support tickets – which is not the same at all. I couldn’t find it on your website in the support section, but chances are that I simply overlooked it. Thanks in advance…
Hi,
Please share your Feature Request via our Support System with a Ticket or you can also share here on the Comment Section as well so we will forward that to the development department.
Thanks.
I think there might be an issue with 5.2 WP and your theme. I get this error after upgrading on a fresh install.
The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.
Just a bit more info. I found some people on wordpress forums had the same issues. They suggested the 2017 and 2019 default themes as causing the issue. So I renamed my plugins folder. Removed those themes, ran the update to 5.2 again and reinstalled porto and the issue went away.
On a site on another server not so luck and had to reinstall from scratch. But did disable those theme again. Anyway all seems to be working now without the error.
after all that porto assigned two of my lic keys to one website. I have logged a support ticket.
Hi,
First of all Sound’s Good!
That you have solved your first issue by yourself
And your license issue has been solved and your ticket reply has been sent please check your ticket reply.
Thanks.
How do you implement the secondary nav (https://www.portotheme.com/wordpress/porto/classic-original/secondary-navbar/)? I don’t see it anywhere in the documentation or options. Thanks!
Hi,
First of all thanks for showing your interest in Porto WordPress.
That Nav Bar is made using Porto Sticky Nav Link element as showing in this screenshot: https://pasteboard.co/IdRjFmw.png
Thanks.
Are we OK to update to Wordpress 5.2 with the latest theme?
Hi,
Yes, Porto WordPress is fully compatible with the latest version of the WP 5.2.
Thanks.
Thank you.
Most Welcome!..
hi, it’s possible to add icon font awesome just left a specific tab in the main menu ?
Hi,
Please see this video for How to setup Font Awesome Icons beside Menu Items: https://youtu.be/BhrxhI6cizs
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/07/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I’m having a problem with the sidebar overlapping the rest of the content. It actually looks like the content have moved to left and underneath the sidebar. Could you help me fixing it, please. Here’s the site: www.noteys.com
Hi,
I have just tested your site at my end and it is working perfectly fine at my end, Please see the below-given screenshots, It must be the cache issue at your end nothing else.
1. https://pasteboard.co/IdQIXBS.png
2. https://pasteboard.co/IdQJfRb.pngThanks.
Just purchased the theme, but for some reason the theme settings aren’t updated on the front end after saving. Is there some magic trick to get that to stick?
Hi,
It seems to be the cache issue at your end nothing else, Please check once after removing the server, site and browser cache, Hope you will not find the issue, Otherwise, Please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Definitely not a caching issue. Looking further into it, it looks as though some of your theme settings contradict others so setting one thing doesn’t necessarily lock it in on the front end. We’re still trying to sort out which is which.
Hi,
Ok, Then Please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
porto working fine with wordpress 5.2?
Hi,
Yes, Porto WordPress is fully compatible with the latest version of the WP.
Thanks.
woocomerce version to 3.6.2 ?
Hi,
Yes, Porto WordPress is fully compatible with the latest version of the WooCommerce 3.6.2 as well, after updating the Theme and WooCommerce plugin please do the following listed in this comment: https://themeforest.net/comments/21944535
Thanks.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested this plugin yet with the latest Theme but if you want you can try it, Hopefully it will work with the Theme.
Thanks.
Hello, I’m interested in buying your theme. May I take a look at Polish (Poland) translation of this theme? All links that you have provided in comments are expired.
Hi,
First of all thanks for showing your interest in Porto WordPress.
You can easily translate the complete Theme using Theme Languages Files, After purchasing the Theme please contact us through our support system so we will provide you the Polish Langauge translation files and then you just have to upload/place those into wp-content/languages/themes and it will work for you.
Thanks.
Hi, I just updated my wordpress, porto theme file and trying to update the wpbakery page builder from 5.5.5 to 5.7. I instead get the following message:
Purchase Code is not valid!!! Plugin not activated. A higher version of WPBakery Page Builder is needed for this theme. Please update the plugin.
Please what do I do as the new theme requires the updated version of the plugin and my site is not displaying correctly.
Hi,
Please go to wp-content/plugins and delete the js-composer folder from there and then Login into your WP-Dashboard >> Porto >> Theme License and deactivate the Theme from there and activate it again with the same purchase code and then try to Install the plugin from Appearance >> Install Plugins, I am sure you will not find the issue. Otherwise, Please download the latest plugin from here: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
and Install it on your site manually.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired from 03/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks, solved
Downloaded the new version and installed manually
Sound’s Good!..
&
Most Welcome!
Hello, I am a beginner, I just purchased Porto Theme, and I use Godaddy managed WordPress host, everytime when I try to upload Porto Theme, it says ERR_CONNECTION_RESET. I tried more than 10 times which is very frustrating. Can you help me out.
Hi,
This seems to be your server is not fully compatible with the latest Theme, Please make sure that your server requirements, must meet the latest Theme minimum requirements as given in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
And then follow the steps showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Hope you will not find the issue, If yes then please provide contact us through our support system with your site WP Admin and CPanel Login details so we will check and Install the Theme for you.
Thanks.
I would like to completely remove every SEO/rich snippet data from the product pages but the “SEO Button” in the backend doesn’t do the trick. I’m using another plugin (WP-BUDDY) for the rich snippet data and now I’m ending up with two Product tags. I’ve also tried to remove the snippet in Layout.php but It doesn’t do the trick. Can you help me?
Hi,
Sorry to say that but there is only one Option in the Theme Options for turning ON/OFF the Microdata Rich Snippets and you can find it under Appearance >> Theme Options >> Page.
Regarding removing the SEO/Rich Snippets, you can use any third party plugin, or you can use Yoast SEO plugin as well, but please first ask from Yoast SEO support that is it possible which you want to do with the help of the plugin, Please read this article as well: https://www.bybe.net/yoast-seo-guide-disable-schema-json-ld-wordpress/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/01/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, how come the maps don’t work on demo sites, i.e. contact page? Do we have to buy another plugin to get it fixed?
Also, what are the menu options in terms of layout, use of images, and etc. I am not talking about the styles as I can see them in the demo but the way content is placed in them and mix with images? Thanks
Hi,
First of all thanks for showing your interest in Porto WordPress.
The Map is not working because of the API key limit proceeded, It will work for you and you just have to set up your API key for the Google Map, you can read more about it here: https://developers.google.com/maps/documentation/javascript/get-api-key
No, Sorry to say that but you can not mix the Menu Items with Images, But you can set the columns in the Mega Menu with a Complete background Images as per your requirements.
Thanks.
Is it possible to use third party mega menu plugins with the theme?
Hi,
You can use any third party plugin with the Theme as per your requirements but at your own risk as we do not provide our dedicated support for the third party plugins issues as this requires Customization.
Thanks.
