Discussion on TheFox | Responsive Multi-Purpose WordPress Theme

Discussion on TheFox | Responsive Multi-Purpose WordPress Theme

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2102 comments found.

I have the same issue as Dythern.

The tab element is showing this error code.

Warning: Invalid argument supplied for foreach() in /xxx/wp-includes/shortcodes.php on line 553

The theme and plugins are up to date and I have PHP 7.2

What can I do about this?

Thanks in advance!

Hello Lena,

Our team should make an update soon regarding this issue.

Best regards

Thanks for your reply. How long do you think it would take?

Hello Lena,

We did the update, make sure that you are using the latest version of the theme, wordpress, plugins and php version at least 7.0

Best regards

Hi there,

For some reason, my portfolio pages are no longer displaying? I can see the page fine in the backend, but as soon as you try to view it live it just says page not found?

This was all working fine and suddenly stopped working.

Thanks

Hello Tonyrofle,

Try to update the permalinks ( Settings > Permalinks ), by clicking save changes.

Also make sure you also updated the plugins.

Best regards

​Hi! I’ve updated fox to its latest version and the portfolio and post blocks have dissappeared… is it normal? Tks

Hello Elale82,

Try to update the permalinks ( Settings > Permalinks ), by clicking save changes.

Also make sure you also updated the plugins.

Best regards

Hello!

Is there a way to exclude specific categories of Posts so they don’t show up in Related Posts at the bottom of my pages?

Thanks

Hello I updated the theme, through FTP, I deleted the preview version and replaced the folder THE FOX with the new version. Then I activated the theme, but the child theme disappeared, anyway the site works correctly. Also in the Envato Toolkit, it recognizes the license but in the The Fox Control Panel no. My support has expired. I do not want to renew just for this question. Thank you!

Hello Geotribal,

You can use the newest child theme we include in the latest version of the theme and move the content you modified.

It is hard to tell what is the problem without having access to your site.

I am sorry but if you need support you will need to renew your support and ask our team.

Best regards

Hello! Since the 3.7.4 update, I get the following error messages on pages with tab element: Warning: Invalid argument supplied for foreach() in /wp-includes/shortcodes.php on line 553. I have installed the latest version of the theme, but it does not solve the issue. Can I download an older version somewhere, that includes the 5.7 editor?

I did my testing. (I used private browsing, to rule out caching.) With everything up to date (WP 5.3) and all plugins disabled except TheFox Custom Post and WPBakery of course. The error still occurs. So I was wondering if it happens with another theme. With the new 2020 theme, I do not get these errors.

Much appreciated for the tab fix! Works like a charm now.

Other users had the same issue and gave us more information so we were able to find solve the issue, sorry for the time it took and thanks for your patience!

Have a nice week!

Best regards

Hi! Does the latest version now support the latest WPBakery version? I have tried the 3.7.5 version of the theme that states it fixed the bug with WPBakery, but the site is still non functional with it. I had to roll back both the theme and plugin to make the site working again.

Dear visaone,

Many thanks for purchasing Thefox. Could you please create a Support Ticket on Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.

Sorry for this inconvenience. :)

Have a nice day!

Kind Regards,

Tranmautritam Team

Hi! I have a presales question. Does theFox have a dark version? Also, I would like to create themes for clients, do you have a white label option? Thanks!

Hello Misstheresa2009, thanks for contacting us!

You can choose what ever color you want to use for the theme and we have a preset for dark style.

We also recommend our latest theme Cesis.

Do not hesitate to re-contact us if you have other questions.

Best regards

Hello, I’m using your vc “Blog”item, the featured image for the blog list is 4:3, where the featured image inside the single post seems like 16:9. In the edit screen of vc Blog item there is not control of the image size but if I check in your source code functions/vc_functions.php, the item at line 5407 supports size, but this dropdown is not visible to me. Thank you for help.

ps: I know my support expired, but I just need to know if it is a theme bug or a issue related only to my installation.

Hello Marcie,

If you need support please renew ( purchase support ) from the theme page.

Best regards

I know my support expired, but I just need to know if it is a theme normal feature or a issue related only to my installation. Because if it is the way is being designed and maybe you don’t find necessary to fix it, I will have paid only to know that nothing can be done. Please check this link: https://www.socage.it/wp-content/uploads/2019/06/blog-options.jpg In “Grid blog” type, thumbnail size is replaced with “blog number of column options”, but I think thumbnail size should be necessary too, because featured image is just one and needs to be cut the same everywhere. If you promise to fix the issue I will be happy to renew support only for this issue. Thanks.

Hello, please at least give me an answer. Thank you so much.

is there a way to update the fox theme by just one click like most other themes did? have to download all file and upload ?

Dear qiulihong,

Many thanks for purchasing Thefox WordPress Theme. Could you please create a Support Ticket on Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.

Sorry for this inconvenience. :)

Have a nice day!

Kind Regards,

Tranmautritam Team

Hello, when are you releasing Version: 3.7.5?

Hello,

Version 3.7.5 has been release – Please check the update!

Regards,

footer can only be set up at appearence>widget, right? the footer can only use up to 4 column? may I set customise number of column for footer?

Dear qiulihong,

Many thanks for purchasing Cesis WordPress Theme. Could you please create a Support Ticket on Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.

Sorry for this inconvenience. :)

Have a nice day!

Kind Regards,

Tranmautritam Team

Hello. Been using this theme for years. For some reason, over the last few months, the ability to load media keeps failing (tosses HTTP error). I contact my hosting company every time and they fix the code. they said it’s a problem with the theme and to mention it to you. Can you address this?

Thanks. Ryan

Hello Ryan, thanks for the support!

Can you please contact our support forum and give us more information about your host and the problem.

Kind regards

Hi, it’s been a long time now that I can not show the post thumbnail on the blog page. Tried everything. Am I missing something?

Hi tranmautritam, thanks for the reply. Yes, featured image is set, tried set the post as image and gallery. No luck. The blog page wont show posts thumbnails images.

Foud it! Seems that there where conflict with Gutenberg new Wordpress Editor and these plugins as well: FotoPress and TinyMCE advance. Everything works fine now. But I find that TheFox is a bit poor with the blog display options. Not enough choices for the blog options.

Glad to hear that!

You could give us some feedback through our support forum if you have more ideas.

Also our new theme Cesis a much more options for the blog.

Kind regards

I’m working on a client project and the video tool doesn’t display the video on the page – what could it be?

looks like it works only when set to Left but since 100% width it’s ok

actually it doesn’t display the video – on/off randomly showing not showing the videos

Hello Giantstep,

I am sorry but we only provide support for verified customers from our support forum.

Best regards

I have serious problems with your theme, i checked the site with the siteground team and i got this results:

| template | 8.3488s | 0.0339s | 225 | 96.33% | 9256 | 353 | 8.3265s | 28206 | 0s | 0

This means that the theme takes more that 8 seconds to load. We then checked the hooks and we got this:

loop_end:before 8.5489s 0.0346s 145 96.27% 6856 266 0s 0

When we try to get more information about that problem we end up with this:

divinum8@es57 [~/public_html]# wp profile hook loop_end:before—spotlight—skip-plugins Fatal error: Uncaught Error: Call to undefined function vc_set_default_editor_post_types() in /home/divinum8/public_html/wp-content/themes/thefox/functions/vc-functions.php:32 Stack trace: #0 /home/divinum8/public_html/wp-content/themes/thefox/functions.php(348): include() #1 /home/divinum8/public_html/wp-content/themes/thefox/functions.php(359): thefox_vc_functions() #2 /home/divinum8/public_html/wp-settings.php(499): include(’/home/divinum8/...’) #3 phar:///chroot/wp-cli/vendor/wp-cli/wp-cli/bin/wp-cli.phar/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1191): require(’/home/divinum8/...’) #4 /home/divinum8/.wp-cli/packages/vendor/wp-cli/profile-command/inc/class-profiler.php(398): WP_CLI\Runner->load_wordpress() #5 /home/divinum8/.wp-cli/packages/vendor/wp-cli/profile-command/inc/class-profiler.php(117): runcommand\Profile\Profiler->load_wordpress_with_template() #6 /home/divinum8/.wp-cli/packages/vendor/wp-cli/profile-command/inc/class-command.php(210): runcommand\Profile\Profiler->run() #7 [internal function]: runcommand in /home/divinum8/public_html/wp-content/themes/thefox/functions/vc-functions.php on line 32

Error: Il sito sta incontrando difficoltà tecniche.

Can you help me out?

Hello Sinaptic, thanks for using our theme!

Please contact our support forum, it seems that you are using an old version of the plugins and maybe of the theme.

If you can give us more information we should be able to help you.

Kind regards

hi, unfortunately my support time has finished but this problem is affecting my site already from the end of 2018 and i neved figured out why,

I’m running TheFox 3.7.2

Hello Sinaptic,

Please contact our support team with a pre-sale ticket, we are curious to know what could be the problem since we have a lot of customer using siteground and is in fact one of the web hosting we recommend.

Kind regards

wpbakery page builder need to buy license ?

where can i build footer? i can only find a place to set style of footer

and , I want to add a column with the post list, only including title, no author, comments count etc

Could you please create a Support Ticket on Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.

Sorry for this inconvenience. :)

Have a nice day!

Kind Regards,

Tranmautritam Team

I have bought your theme 4 times now. I really like it. But I have one question. Do you have a function for me to make the whole portfolio thumbnail image clickable? I have display: none the two icons. Because on the mobile you have to click double on the portfolio to see details. And I don’t like those icons. It would be nice to click the image for details.

Regards

Hello Culinairtantecaatje, thanks for using our theme multiple times!

Can you please contact our support team and give them all the information about the portfolio style you are using and a link to your site if possible.

Thanks in advance,

Best regards

Problem with updates. WP ->Appearance says 3.6.5 but Envato Market says update available, yet when U hit ‘update’ I get this message: “Update Failed: The theme is at the latest version.View version 3.7.2 details.” Which is right and why is this just now a problem after several years of flawless updates?

Hello Joshuasioan,

Maybe it was an temporal Envato API issue, if you try now you still have the same problem?

Kind regards

Still same problem today.

Please contact our support team under license registration category.

Kind regards

Hi Team, I’d love to have this theme to my upcoming project. In fact, this is one of the recommended theme for the plug-in I wanted to use, Fooevent, but I stumble upon to your new theme Cesis, which is good for being flexible and new feature that thefox doesn’t have. But if I take Cesis is it compatible with Fooevent plugins?

Hello Njrivera,

Yes, we advise you to buy Cesis rather than Thefox if you want to use Fooevent plugin.

Do not hesitate to re-contact us if you have other questions.

Kind regards

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