23243 comments found.
Curious if you could quickly tell me where the porto mini cart icon image is located in the porto theme directory. i.minicart-icon has been showing blank on my home page for quite a while now and if I can simply put the image back where it belongs I believe that would fix the issue. I just can’t locate where it’s suppose to be on the backend. Thank you
Hi,
Can you please share your Live site URL with me here so that I’ll check it for you and provide you the exact solution for it, OR you can try with this plugin as well: https://wordpress.org/plugins/font-awesome/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/12/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have a problem in customizing, when i change the main menu colors on skin->main menu (Top Level Menu Item link color) the colors change in preview but when i click publish the changes dont affect my site, the colors is as default
Hi,
It must be the cache issue at your end, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Hope your issue will solve, If not then please contact us throguh our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Yes i just clear browser cache and it worked, thanks 
Sound’s Good! 
Hi, I got a trouble when import demo data shop 10. Homepage showed not enough. Homepage only show slide at the top and when i added more element, interface was broken. I capture homepage : https://i245.photobucket.com/albums/gg76/taikhoan118/Screenshot%20135_LI_zpscz1brory.jpg
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
I am testing porto theme on localhost. you can see url address on chrome. I will purchase it when i install it success on local. Can you help me ?
Hi,
Sorry to say that but this is your Installation or Importing issue, Please see this video and do the same as showing in the video: https://www.youtube.com/watch?v=U6mqyuDF4GY&t=14s
Hope it helps. Otherwise, Please purchase the Theme and contact us through our support system so we will solve the issue for you.
Thanks.
Hi, after last update on product category, product tittle is only 1 lone, longer title is cutting and finish with … tree dots. How to fix it, to show name on two line?
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
Thanks.
Hi, we would to like to request to undo the registered ip of our license code because the previous server we used temporarily was down. We are not able to make use of the license since we haven’t had put the site to live and not even 1/4 of the website has been made. We can’t unregistered the code anymore because the database and all the files were deleted. And now, we can’t use our license to our new server anymore since it was being registered to the old one.
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Hello! Is there somewhere we can log-in to a demo site to see the backend? I’ve only used Divi and Elementor so I wasn’t sure if this theme was compatible?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but this is not possible to test/try/check the back-end before purchasing the Theme, and you can find all the Theme Compatible list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
how do I renew the revolution slider purchase code it won’t allow me to activate it in the last upgrade
Hi,
You can download the latest plugin from here: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/02/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Question for you: Your “porto portfolio” module gives the option to set AJAX and MODAL, so when clicked the portfolio page comes up in a modal window. How can I apply the same effect to a button to open one of the portfolio pages?
Hi,
Can you please show me an example of which portfolio style you are talking about? Please provide me the URL of that page and the screenshot as well so that I’ll check it and provide you the solution if possible.
Thanks.
I can’t post the URL here, since this website is still in development for our client. However it is using this demo: https://www.portotheme.com/wordpress/porto/classic-one-page/ Scroll down to PROJECTS section and click any of these. The portfolio record shows in full in modal window. I am trying to figure out how to do the same thing for portfolio page links, but from a button.
Hi,
Sorry to say that but this is not possible, you can not do the same Modal Box with button, This requires Customization.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services or hire a developer.
Thanks for your understanding.
Hello, is it possible to add the SKU option below the price at the Product Archive pages?
Hi,
Please copy and paste the below given code to functions.php file at very bottom and save changes and check your site after removing the browser cache.
/**
* Adds product SKUs above the "Add to Cart" buttons
* Tutorial: http://www.skyverge.com/blog/add-information-to-woocommerce-shop-page/
**/
function skyverge_shop_display_skus() {
global $product;
if ( $product->get_sku() ) {
echo '<div class="product-meta">SKU: ' . $product->get_sku() . '</div>';
}
}
add_action( 'woocommerce_after_shop_loop_item', 'skyverge_shop_display_skus', 9 );
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/05/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
How do I remove the tooltip of the social icons in the footer?
Hi,
Please go to Appearance >> Widgets >> Footer Widgets and finds and edit the Porto Follow Us widget and you will find an Option for disabling the Tool-tip as showing in this screenshot: https://pasteboard.co/Iessjmc.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/05/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
Can you please share your Live site, URL with me here so that I’ll check it for you or please contact us through our support system with your site WP Admin Login details so we will check and try to solve the issue for you.
Thanks.
I installed the theme, but I don’t see how to install the template. https://www.portotheme.com/wordpress/porto/shop18/
Hi,
Please see this video for Complete Installation of Porto WordPress also including Importing Demo content as well: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Thanks.
Unfortunately, I have problems installing your theme. The theme is not installed correctly
I returned WordPress version 5, 1 Perhaps the reason is that I upgraded to WordPress version 5, 2 However, the template is not fully installed. Instead of the main page there is a basket page. This is not the way it should be when installing any themes.
Hi,
The latest Theme is fully compatible with the latest version of the WordPress 5.2, It was your site any third party plugin which creates the issue on your site, and if still you are not able to Import the Demo, or faced any issue, like home page, Please contact us through our support system with your site WP Admin Login details and tell us that which Demo you want to Import via ticket so we will Import the particular Demo for you.
Thanks.
Thanks for the answer . I wrote to the support service and opened access to the admin panel. How long does it usually wait? After installing your theme, my site does not work the second day (
Thank you very much! Problem solved)
Sound’s Good!
One more question. Can I close the site for viewing while the theme is not configured?
One more question. Can I close the site for viewing while the theme is not configured?
Hi,
You have to use any third party plugin for it, There is no Option in the Theme for this.
Thanks.
Can you please tell me how to remove the side menu on the main page and leave it on the store page?
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and provide you the exact and proper solution for it.
Thanks.
Hi,
I have install Yoast SEO Premium and Yoast WooCommerce SEO plugins to my website.
So, please let me know whether I should add the below code to Porto Theme to implement the breadcrumbs function in Yoast SEO.
<?php
if ( function_exists('yoast_breadcrumb') ) {
yoast_breadcrumb( '<p id="breadcrumbs">','</p>' );
}
?>
Thank you
Hi,
No, need for adding/inserting any code in the Theme, Porto WordPress is fully compaitable with Yoast SEO and it wil work fine with the Plugin.
Thanks.
from login popup how do i rid of text “A password will be sent to your email address.” ? on register field?
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.u-column2.col-2 form.woocommerce-form.woocommerce-form-register.register p:first-child {
display: none !important;
}
Thanks.
Hello. If I add more portfolios, they are not displayed on site. They are checked public and visible in admin area and also assigned to a category where I have also other portfolios.
Hi,
Please make sure that you are using the very latest version of the Theme and Plugins, If no then please update it and if yes then once check after deactivating all the third party plugins, hope your issue will solve and then again activate all the third party plugins one by one and check which one is creating an issue on your site, and if it will not solve your issue then please go to WP-Dashboard >> Setting >> Reading and set “Blog pages show at most” and “Syndication feeds show the most recent” as “99” and save changes and check your site after removing the browser cache: https://pasteboard.co/IebCxqY.png
Hope it will solve your issue and if not then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 12/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regarding Recent Posts Widget: Can automatic sliding of posts be switched off?! I did not find this option! 
Hi,
Please edit the Porto Blog element and choose/set the Blog Layout as per your requirements as showing in this screenshot: https://pasteboard.co/Ie9ACxu.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/06/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Your theme (Porto Child) contains outdated copies of some WooCommerce template filesز when you will update the theme files. thanks
Hi,
Please update your Theme to the very latest version 4.11.2, and also the Theme required/recommended plugins as well, your issue will solve.
Please check the Theme Change-Log here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
After updating the Theme and Theme required/recommended plugins please follow the same steps listed in this Comment: https://themeforest.net/comments/21944535
And finally, check your site after removing the browser cache.
Thanks.
How can I remove the “about us” link from the menu? This not appear in menu personalizzation. Thanks
Hi,
Can you please provide me the screenshot of the “about us” link from the menu, so that I’ll guide you in the right direction and provide you the proper solution.
Thanks.
Hi,
You can change or remove it from Appearance >> Menu and select Top Navigation Menu and change or remove it from there as per your requirements, Please see this screenshot: https://pasteboard.co/IebPB50.png
Thanks.
This helped me! Thank you
Most Welcome!
This is a pre-sales question. Is swatches built in and can you have images for any swatch like sizes for example?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, Swatches is the built-in functionality of the Theme and you can easily set the color or image swatches for any attribute as per your requirements.
Thanks.
Thankyou. Just two more questions if that’s ok – can’t see the answers in the demos:
1. Is it easy to have category selection pages ie. Main categories (images) > Sub Categories > Products
2. Also can you change product image with variation selection – ie. select black and see Black product image?
Many thanks
Hi,
1. Yes, WooCommerce by default provides the functionality to create/show Category pages and then subcategories and products under it.
2. Yes, you can easily setup different Images for different variations by editing the single product page when creating any product as per your requirements.
Thanks.
Thanks. Just purchased – looks ace.
One last question hopefully. I am not installing the demo data as it’s a live shop but was wondering what the easiest way of setting up the homepage?
Is it possible to install the theme on a subdomain to view with demo data or doesn’t the activation allow that?
Also I am using a plugin called WooCommerce Custom Fields for extra fields for product personalisation. Currently they are not displaying but I am looking through their instructions in case there is something i need to turn on somewhere.
Their instructions just say: Product Fields
Product Fields appear on product pages just above Add To Cart button.
but they don’t seem to be atm.
I’m struggling with default setup – maybe because I can’t use the demo data.
For example any type of main menu is all squashed together.
Example: HOMESHOP CONTACTUS
Do I need to submit a support request?
I think I can modify the css but the file seems compressed with no line breaks
Managed to change the spacing in the default themes.css (spacing was 1px) but it’s not easy.
One other issue – is it possible to turn off the image switch to product image 2 on product image mouse over when searching for products ?
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
And please contact us through our support system with your site Admin Login details so we will check and solve the issue for you or provide you the exact solution for that.
Thanks.
If I will install second domain,Do I buy it again?How much?
Hi,
Yes, you have to buy/purchase the new License for every single new Domain/Site.
you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/newThere is no unlimited usage license.
Thanks.
Have a Great Day
