Hi,

I can, the reason I was a bit hesitant is because people use the Total button for more complex stuff (usually) and it can be tricky to insert things like shortcodes into the URL field in the WordPress popup because WordPress wants to automatically add the http:// in there. It also means that I have to add fallback checks for link target.

But I definitely see the benefits outweighing the negative. What I’ll probably do is add in a new option for the Button link that works like those of the multi-button but keep the old URL field which will work as a fallback but also if you need to enter a shortcode or something else you could use that field. So there will technically be 2 url fields but I think it would be best.

Will add to my todo list for sure. If I don’t get it added in 4.9 it will definitely be in 5.0

- AJ

Hi,

This is Aj the theme author. Generally I don’t recommend using any sort of page builder for standard posts, since blog posts are usually just headings/text/images there is no need for builders and will keep the post html slimmer.

Now if you do want to enable it you can – https://wpexplorer-themes.com/total/docs/enable-disable-vc/ – and when enabled you can also choose on an individual bases which posts will use it and which will not (when you edit the post you can click the classic editor button at the top).

- AJ

Yes,

You can add this code to your child theme’s functions.php file:

add_filter( 'wpex_overlay_mobile_support', '__return_false' );

- AJ

Perfect, thanks !

Hi,

I’m glad you like the theme

This is definitely possible via some code in a child theme which I can provide you, however, removing the WooCommerce scripts is a bad idea because it will break most of it’s functionality like the cart/checkout. And of course if you remove the styles, you will have to style everything from scratch. Are you sure you want to do that?

If you aren’t actually going to setup a shop, just uninstall the plugin.

- AJ

Thanks again!!

Just let me know how you want to proceed and if you need some extra help

Hi,

Can you make sure you have not disabled the portfolio items from search via Portfolio > Post Type Editor: https://cl.ly/1b6bc4

- AJ

yes indeed, thanks !

Hi Ed,

Comment counts do come directly from WordPress using core functions so it isn’t possible for it to be a theme issue. I’ve seen this a couple times in the past. usually with sites using post duplicating type of plugins. Are you using any plugin to create “duplicate” posts?

The other time’s I’ve seen the issue was after exporting/importing a site due to a WordPress bug.

It’s also possible it’s a caching issue with a plugin.

If you add a new comment to this article then delete it, WordPress should run it’s function to re-calculate the comment number. Can you try?

And have you noticed the issue on any other posts?

- AJ

Wow, that’s super-quick support!!! Ok, we just tried adding a new comment. When we approved it, the count went up to 1 (vs 3 actual comments). So we unapproved one of the original 2 comments and.. BINGO, the count is now correct. Probably a cache issue as you said. We’ll keep at eye on it when we get other comments. Thx AJ.

Hey,

So the filter in the snippet you mention “wpex_woo_placeholder_img_html” is actually to override the entire HTML for the placeholder on product archives. This is because the placeholder image html needs to have specific theme classes (for the hover affect).

Now, the theme actually uses the WooCommerce wc_placeholder_img_src function to return the correct placeholder image which does use the setting defined in WooCommerce.

The actual issue is in the theme I have a filter added to override the default placeholder under Total/framework/vender/woocommerce/woocommerce.php via the following code

add_filter( 'woocommerce_placeholder_img_src', array( $this, 'placeholder_image' ) );

Unfortunately the way WooCommerce coded things the filter runs after the settings check so once the filter is used the placeholder setting becomes useless

So I will have to remove this line in the next update (which means you can do it yourself manually for the meantime).

Thanks for bringing this to my attention.

- AJ

ps: I’ll add some description text to the snippet to prevent confusion.

Hi,

This is AJ the theme author.

• Each theme license can only be used on 1 domain: https://themeforest.net/licenses/terms/regular

• Updates are always free. Once support expires you can’t submit “private” support tickets but you can always receive help via the comments section.

Let me know if you have any other questions.

- AJ

Hi Fabian,

The theme only has 1 accent color and you are correct the wpex-accent-bg works for that

What sort of CSS classes are you looking for? I don’t have any specific list of all different classnames you can use in the theme but I could make a documentation article outlining some of them if you think it would be helpful.

- AJ

It is only for the total button by the way…

Hi,

Nice to see you again, I hope you are doing well.

Sorry i don’t speak your language so I’m not sure what you have selected in the screenshot, but what you need to do for a custom link is use the default option: https://cl.ly/e35c1c

Is it possible there is an issue with the translation perhaps?

- AJ

The license is good for 1 WordPress installation so if you want to install the theme on a subfolder or subdomain the way to do this is to create a multisite – https://codex.wordpress.org/Create_A_Network#Allow_Multisite – when you activate your license on the main site it will become automatically active for ALL subsites (installations).

And actually creating a multisite is a better idea anyway as it becomes easier to keep your sites up to date and manage them

- AJ

ps: Alternatively you can activate your second site in development mode – https://cl.ly/065c06 – which will work exactly the same way. There is no “actual” difference between normal and development activation.

Hi,

This is Aj the theme author. When you say the Customizer is “unresponsive” what do you mean exactly? Are you not seeing your changes live? Are the settings not loading? Is it just very slow?

Now, the Customizer is actually a WordPress function so if if it’s not working well it won’t be a theme related issue but I can try and help as much as possible. Usually issues in the Customizer are related to either errors in a plugin, slow server or errors on the page itself.

I have a general guide with some steps to help troubleshoot issues here: https://wpexplorer-themes.com/total/docs/troubleshooting-customizer/

My recommendation would be first to try going through the steps.

It doesn’t sound like it would be a server issue because you mention that you have issues also on your local environment (which should be fast and without limits if setup correctly).

I can definitely help you figure things out let me know if you are able to narrow things down to a specific plugin, child theme edit, if you see any errors on your browser console or on your server error logs so I can better assist you.

You could also send me temp WP and FTP logins so I can take a look myself if you aren’t able to figure anything out.

- AJ

Thanks for the help AJ – I was previously using Chrome, and by unresponsive I mean that even hover states would take 10-15 seconds to register. I’ve just tried in Firefox and it now works a treat. I can now get back to putting the site together!

Oh yes, that’s very strange. It’s possible there is an addon in Chrome that is causing the issues? The WordPress Customizer is javascript based so it’s even possible that having a tab open in Chrome with for example a youtube video playing can cause some slowness.

Now, I do all my development in Chrome so it should be working just fine. If you wanted to try using chrome again I would recommend a couple things:

• Clear all cache
• Disable Chrome addons (I actually would never recommend having browser extensions/addons enabled when logging into a site because of security reasons anyway)
• Maybe only have a few tabs open at a time.

Here is little video test in chrome just browsing around and changing some colors: https://cl.ly/3ba7f3 (should be pretty responsive like this)

- AJ

Hi Clay! I hope you are doing well

Do you want to add a video directly on the page to completely replace the gallery or do you want to have normal images but maybe one of them opens a video?

Now, Total does not by default override the WooCommerce gallery, so any 3rd party plugin you add should work, however, you may need to go into the Customizer and under the WooCommerce (Total) > Single Product settings make sure that the products are using the default WooCommerce lightbox and not the Total theme’s lightbox – as maybe some of the plugins you are testing add in their own lightbox it could conflict.

Adding a video support to WooCommerce products can be very easy if you are replacing the whole gallery with a single video but can become very complex if you are wanting to add it into the gallery images as a lightbox popup because of how the Woo gallery works, especially when dealing with products that have variations.

- AJ

Only with some CSS targeting the is-sticky class. The reason there isn’t a built-in option is because there is no way to know what’s inside the custom header much less “guess” as to what the log would be (if the customer even wants a logo in the custom header). Too many variables to make it possible for a built-in shrinking function.

- AJ

Yup – makes sense and I completely understand. Thanks as always AJ.

P.S.. sending a support ticket – wanted to get your insight on something if that is ok.

Sounds good, I’ll be going through tickets today. I hope you had a nice weekend!

- AJ

Hi,

This is AJ the theme author.

Unfortunately menu order is disabled in WordPress for standard posts by default and can only be enabled via a little code. It’s very easy though!

This is the code:

add_action( 'init', function() {
    add_post_type_support( 'post', 'page-attributes' );
} );

You would add this to your child theme’s functions.php file or if you are not using a child theme you could try a snippets plugin like this – https://wordpress.org/plugins/code-snippets/

Now…an easier way to re-order your posts is via the popular Post Types Order plugin which I use on various sites myself: https://wordpress.org/plugins/post-types-order/ – and you don’t have to add any code for this to work.

- AJ

Hi Florian,

This is AJ the theme author.

• Responsive Footer: There is a script on your site that is combining all the site CSS and it appears to be incorrect. I see you’ve updated to Total 4.8.5 can you make sure to clear all your site cache and most importantly re-minify all the scripts via whatever plugin you are using to do that.

The theme used to load responsive CSS in a separate file but is now included in the main style.css file it seems like your site is loading the old site CSS instead of the newer styles from the update.

Be sure to re-minify all scripts whenever you update any plugin, theme or WordPress to prevent issues.

• It appears WooCommerce product images are cropping to 200×200 pixels. First double check under Theme Panel > Image Sizes > WooCommerce and make sure your image cropping is correct. If you do not see this panel it means you have disabled the theme’s image cropping for WooCommerce in the Customizer by enabling this setting: https://cl.ly/7d164a (you can disable to allow the theme to crop WooCommerce images if you did enable it)

Or if you want to use the WooCommerce cropping instead of the one from Total you should go to Appearance > Customize > WooCommerce > Product Images and set your correct values: https://cl.ly/7c9caa

After you set your correct sizes you need to go back to the WordPress dashboard and under WooCommerce > Status > Tools and click on the “regenerate” button for “Regenerate shop thumbnails”.

Now, if you are using the theme’s image cropping instead of WooCommerce and your values are correct under Theme Panel > Image sizes it’s possible at some point you updated your theme via FTP and didn’t delete old template files so your site is using older files for WooCommerce instead of newer ones and it’s creating the conflict. In which case the best solution is to go in via FTP and delete the Total/woocommerce/ folder and upload the latest version.

Please let me know if you have any followup questions or concerns so I can further assist.

- AJ

ps: I see on your site you have some CSS being added in the header of your site inside a style tag with the ID “litespeed-optm-css-rules” and it’s actually duplicating styles so you have rules being added multiple times. This is coming from some plugin on your site and while it shouldn’t cause issues it’s adding unnecessary duplicates of your code. E.g. https://cl.ly/b11278 (see how the code to remove the bottom padding on the widgets is being added 4 times?)

I just wanted to give you a heads up since I noticed while inspecting the site.

Hi there,

This is actually the correct behaviour for the overlay header. Anything added below the header should display under the logo to make sure any sliders or backgrounds added to the page can be shown under the header.

Now if you have text in the area directly under the header and it’s causing issues like on this site, what you would want to do is either add enough padding to the row under the header to make sure there is room for your logo (so a top padding equal to your header height) or you can use this setting in the row on the page under the header to add an offset via the theme’s javscript: https://cl.ly/b87787

If you use the theme setting there will be a slight “bounce” on page load because the only way the theme can offset the header is by waiting for the site to load and calculating the header height first to add the offset. So generally using a padding is the ideal method. Example: https://cl.ly/9a2e3b

- AJ

Hi there,

I did a quick test locally and I’m not having any issues: https://cl.ly/ec3498

Now, I think the issue here is with the way the Visual Composer does it’s full-height and the way the slider does it. Slider Revolution will stretch outside of your wpbakery row. So I would recommend disabling full-height for the row your slider is located inside. I believe that will fix the issue.

Alternatively it may be better to NOT insert the slider directly on the page but instead use the slider setting: https://wpexplorer-themes.com/total/docs/adding-sliders-top-pages/ (method 1) – this will ensure the slider is outside of your page content and should prevent any issues.

- AJ

It is fixed. Thank you for the guidance!

Hi,

Yes you can set a background video background via the page builder.

Currently the area you are referring to here: https://total.wpexplorer.com/nouveau/ – is done with a slider via the included Slider Revolution plugin which has the ability to add videos as a background.

So you have 2 options:

• Edit the slider to use a video background for your slide: https://cl.ly/b3e2f4

• Edit the page to remove the slider and use a row video background: https://cl.ly/7823a6

This isn’t generally recommended though as videos can slow down the site loading time and mobile devices can’t autoplay videos so on mobile devices you’ll want to have a background image as a fallback. Also videos aren’t technically “responsive” so unless you have a perfectly done video where the main content is centered, most the time they won’t render very nice on all screen-sizes as the window gets bigger/smaller. Video backgrounds can look ‘pretty’ but aren’t really a good idea for most sites as they don’t provide enough benefits for the drawbacks.

- AJ

Sure no problem, here’s the codepile version: https://www.codepile.net/pile/57nY624d

and here’s the link to the plugin page: https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/

Also, if you’re able to tell me/figure out how to make the email field on the checkout page optional too that’d be a big help.

Appreciate you taking the extra time!

Hi AJ, any luck with this?

Hi,

Sorry for the super delay on this as I worked on and released Total 4.9.

So the first thing is in the code you sent me: https://www.codepile.net/pile/57nY624d – the quotes on the first filter are incorrect, you can compare the single quotes from this line of code to the single quotes below and you can see they are “curly” which translates differently in PHP and causes issues.

So the code should be this:

add_filter( 'woocommerce_paypal_express_checkout_address_not_required', '__return_false' );

// Hook in
add_filter( 'woocommerce_default_address_fields' , 'custom_override_default_address_fields' );

// Our hooked in function - $address_fields is passed via the filter!
function custom_override_default_address_fields( $address_fields ) {
     $address_fields['address_1']['required'] = false;
     $address_fields['city']['required'] = false;
     $address_fields['state']['required'] = false;
     $address_fields['postcode']['required'] = false;
     $address_fields['country']['required'] = false;
     $address_fields['first_name']['required'] = false;
     $address_fields['last_name']['required'] = false;

     return $address_fields;
}

And when testing locally this is working perfectly, the only required field now for me is the “Terms & Conditions” checkbox which I had enabled.

Can you try fixing the single quotes and see if that was the only issue you were having?

- AJ