Hello, this theme doesn’t have ajax navigation, all of our other themes does. There are no suggestions, it works like this

It’s true, is the only one of our themes that doesn’t support ajax. You can go for onair2, or for Kentha + Kentha radio, they both are for radios and support ajax page loading.

Hello dear, it seems you have no license. This is why you can’t enter in the support forum. We see a badge when the customer owns a license, while you have none, meaning you don’t own a license. Sometimes something goes wrong with the payment after the purchase, you should contact Envato support for your problem and see what they say.

Thanks

Mistery solved: you have another theme: onair2. This is the forum for Sonik. I also answered myself to your first post, twice, and you never replied

As you wrote now on the wrong forum, I guess the same you did in our helpdesk. Please remember you can only write in the channel of the theme you have a license for, so if you try to access to another products’ helpdesk, you can’t write.

Think this was the missing card of the puzzle

regards

yes I do have a license. i just bought this a few days ago. its already installed on my clients website.

Hi, this theme doesn’t have Ajax page loading, as it was made to guarantee highest plugins compatibility (like AdSense). If you want ajax page loading we have plenty of alternatives, as Kentha, Onair2, and Vice.

Thanks, this was the right one https://prnt.sc/oah7bb

I see that still you don’t see the update. The Envato market plugin sometimes doesn’t delivery the update immediately.

I think for efficiency they cache the update state of the themes so they still didn’t see that the new theme version is out (it was published only an hour ago). So you can wait a couple hours and check later, or perform a manual update via FTP.

But if doesn’t bother you I’d just suggest to wait as the automated update is much easier and safer.

Ok, no problem, I’ll wait for the automatic update.

I thank you for your quick help and for your professionalism.

Have a good day

Thanks to you it’s been a pleasure

Hi, for sure, you can see we update the theme about every 2 weeks, and we are doing the new update of sonik right now, incouding also some other improvements. By the way the changes of the WC templates are very minimal code formatting, and from the test it appears still working perfectly.

As matter of fact sometimes they change just some version number and some code formatting, but don’t worry the new version will be out in about a day.

Regards

Thank you very much, they are great news to continue working with your themes

thanks, is a pleasure DOn’t worry we care a lot about customers, product security and updates!

Hello, the license takes usually some time to update, this is normal. The system is very wide and is overall complex, this is the reason of the delay.

Anyway I checked now and your license for Sonik appears correctly renewed, while you have one for OnAir2 expired.

If you need support for Sonik, you should now be able to operate. Otherwise please let me know

thanks

Thank you for the quick reply!

Hey… When I initially added the purchase code it said it was invalid. That’s why I didn’t complete my registration. That’s neither here nor there… I appreciate your quick response time. I received the email and it was something very simple. The documentation mentions geolocation when it should be the geocode map api. As soon as I added that api key it worked as shown in the demo … So thank you again my client is extremely happy with the site

Thanks for your kind feedback, very appreciated, my collegue just replied via email and youe helpdesk provile has been updated for any upcoming support request.

We will update the documentation asap, thanks for the hint! Google Maps changes quite often, for instance the Geocode wasn’t even required until a couple weeks ago, so we implemented the new documentation a bit in rush

Thanks for your feedback, I’m in doubt that maybe you were adding it under the Sonik HTML version probably… is a very common issue, I understand the 2 pages sound very similar We can follow with the email conversation from here thanks!

Ok , if you want to sacrifice one icon for another, let’s say Facebook, in the social array you can replace Facebook with instagram., But I’m not sure the Instagram icon is coded. Also the change will affect every similar page.

You are asking for a customizations that we didn’t test and the function is not part of the theme so I can offer suggestions but I’m not the theme developer. The tech support is offered via helpdesk, which I see from your other port you have troubles reaching. Please try sending an email to support@qantumthemes.com and explain which issue you have while using the helpdesk.

We can review and update your helpdesk profile in no time.

Thank You And I truly appreciate the quick response time… Outside of the instagram issue.. the site looks amazing and my clients are extremely happy

But just for the future… in 2019 instagram is extremely important for business

Yes indeed in fact thanks for your precious advise

Hello! Answered in your other topic

Also, please note that the documentation has a Support section

You will find there a link to our helpdesk, as here we provide commercial information and presale answers.

I see you didn’t open any request yet, please feel free to get in touch with our technician for more detailed help about woocommerce and any other topic.

Thanks!

Thanks for clarifying

Ok last time, I promise, I don’t see “Sears Woocommerce” I see alot of other versions. Could I pick any?

Any demo has a shop part. In my opinion the best is this demo

or this one for a more electronig music style

After installing woocommerce, install and activate the plugin in the folder

DEMO 1 – BAND

or this for the second demo (purple one)

DEMO 2 – SINGLE ARTIST

Both will contain the WooCOmmerce pages you see in the demo.

Actually, unfortunately not. The WP version was already full of effects and much more stuff that, for performance reasons, we had to take choices and cut elements as the particles backgrounds.

The HTML version instead has the parallax polygon backgorunds, that are a very unique effect that no other theme has .

Can I help you with some other answer?

The menu and content layout, as the html version?

Please check the available theme demos to have an overview of how it is, the menu is not as the HTML actually, but you have the paraplax polygons from the HTML which is the same. The WP does not have particles animation (was too heavy in the complex).

Hello and thanks for the question. The events allow to use any URL as purchase link. If you use a certain plugin, once created the virtual product (could it be an event on tickera or woocommerce or whatever) the purchase button will have a link. You can just copy it and paste the link in the event details.

You can add links to buy the event on multiple places if you need to.

As we have many themes with different features, please feel free to describe a bit more of your requirements, and we will be able to provide some more suggestions about the themes that can better fit all of your needs in terms of customizability, features and flexibility requirements.

Please let me know your thoughts and if you have, any other question, i’ll be happy to help

Regards and have a nice day!

Ok, you left a bad rating containing essentially a technical request, because you have a settings problem. Casually, after 6 months that you have this problem, you want to contact the helpdesk right when the support is expired. Also, your rating is a technical request (a problem in setting the menu).

I’m sorry if I was wrong with the judgement, but what normally happens is that people do this on purpose and there is an entire forum talking about this behavior.

If your case wasn’t one of those, I’m sorry for the misjudgement.

Now, I offered to help solving this issue even with support expired and a 1 star rating, and get back this very aggressive response.

Do you want to please provide the URL of your website so we can understand what the problem is? Will probably take a second to fix.

No, I left a 1 star rating purely based on my experience with your theme, in comparison to many other themes on this platform that i’ve bought and given 5 star ratings to. Do not take nor mine nor anyone else’s comments personally, take it as feedback as to how things can perhaps be improved. I simply want to know where in the documentation it gives me info on the mobile menu which you said I didn’t read. Please do direct me to the text and I’ll be able to follow your documentation from there.

Many thanks – Z

No, you were right, my suggestion was wrong (that’s why tech support is not here but on the helpdesk, I’m a presale manager not a developer). I asked the developer, and we had a previous case with this problem, the issue is in the customizer settings, and seems it can be solved very easily.

Without the possibility of seeing your site, is impossible to see which is the exact rule that you have to fix. Also, you should have the feedback of the developer directly.

As you support expired, you should renew it to get in touch with the helpdesk, so you will receive a serious tech support.

As most of the customers renew the supports every year, providing developer’s help on this forum would mean offending the other customers that are paying to receive the service. But I’m sure you can understand ( Imagine if you pay for a service and you see that everybody else have it free ).

If you encounter any problem with the support renewal or helpdesk access, please get in touch via email at info[@]qantumthemes.com

Regards

I see, then this is what you need

The cards will also display the line up of the event, and you can have the artists linked to each internal artist provile, where people can directly listen to their music and podcasts, to maximize the engagement and give the maximum exposure both to event and artists.

can I help you with some other info?

Hi Quantum ! thx you very much ! your support i& help is always fast

No problem it’s a pleasure

Hi, sorry for the waiting, on Sunday the developers team is offline, but I’ll try to get you a response by the end of the day, Thank!

Still didn’t hear from you. But I’ve gone ahead to purchase the theme, though. Hopefully, we will get it to work.

Hi! Your radio seems to be at the moment offline ( I can’t play it from the URL you provided) anyway, the URL you gave us is not the stream URL, the stream URL is an URL that, once opened, plays the musc straight away (like a link to an mp3 file).

The link you have is a page containing a player.

The player is usually linked to the stream, which in your case seems to be

BYT your player seems to be done specifically to prevent direct connection to the stream, so you should contact your provider and ask the link to the direct mp3 url for your radio, or any standard shoutcast/icecast url to use.

Hello! Sure we can help, but you are in the wrong place, please check:

thanks and have a nice weekend!

Cheers

ldcradio.co.uk

No problem thank you!!

Hi, as it seems you have the theme since a long time and the error is happening now, you may have done recent changes that are causing this, to the site settings, to the radio provider, or anything else. You may just wanna try to make sure autoplay is OFF in the customizer. Anyway, as your support expired, I cannot provide more support here, otherwise it could be very offensive for all the other customers that are regularly renewing the support, which I think you can understand.

Thanks

No problem! Actually you can see the first error was : Call to undefined function mysql_connect() in /home/pressur/

This means your entire database was not working. Maybe they were simply updating some component in the server…

RADIO SCHEDULE CACHE issue not going to current day -particularly on mobile What files to i need to exclude from cache to prevent this please. Thanks P

Hello, we do not provide support for the settings of third party plugins or settings. Anyway cache is a static copy, if is showing old information, you need to set a shorter expiration time for your cache. I suggest 30 minutes maximum.