Hi,

We have just released the latest Theme update version (4.11.3) purely compaitable with the latest version of WP Bakery, You can check the change log of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
So please update your Theme to the latest version your issue will solve.

Thanks.

You guys are great as always, thanks for the great theme and speedy updates. Cheers.

Most Welcome!

Hi,

First of all thanks for showing your interest in Porto WordPress.

You can only Import the Single Demo on a single site at the Single Time but if you want to use some pages from any other Demo then you can easily do it by following the steps listed in this Comment: https://themeforest.net/comments/21816848

Thanks.

Hi,

“Sale” tag works with the product, not with variations, If you talked about the Single/Simple Product it has no variations, and if you talked about the variable product then it has variations, In simple words, without variations, there is no concept of Variable product right. So the “Sale” tag only works with the Product whether it is Single or Variable product, It shows the label on the Product not on the variation and this is the default functionality of the Theme and WooCommerce plugin, If you want to change it you have to make it possible using Customization, If you want our paid Customization services you can contact our Customization team at nicework125@gmail.com for paid Customization services or you can hire any developer as well.

Thanks.

Yes, another thing I want to make my home page like this as seen at the time of purchasing theme… (Banner below the product categories).. please review here is my website https://libelluleisbeautiful.com

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

Please go to Appearance >> Theme Options >> WooCommerce >> Product Archives and turn “Show Categories” ON as showing in this screenshot: https://pasteboard.co/IeYRQ5N.png

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 08/03/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

First of all thanks for showing your interest in Porto WordPress.

1,2. Sorry to say that but we have not tested the third party plugin for Custom Checkout with the Theme so we are unable to suggest you on it, If you want you can try any third party plugin with the Theme and same as for Thrive themes.

3. You Can add as many as Possible Products. Porto Comes with the Default Functionality of Speed Optimize Wizard using this Option you can make your site Speedy.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

You can only Import the Single Demo on a single site at the Single Time but if you want to use some pages from any other Demo then you can easily do it by following the steps listed in this Comment: https://themeforest.net/comments/21816848

Thanks.

Alright thanks! But can I install the corporate on main domain then install e-commerce on subdomain?

Hi,

You have to deactivate the License from your main Domain and the you will be able to Install the Theme on your Sub-Domain.

Thanks.

Hi,

You can send the private message via our email newsmartwave@gmail.com

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Thanks.

Hi,

1. Please copy and paste the below given CSS code to your home page Custom CSS option and check your site on mobile after removing the mobile browser cache.

@media(max-width: 767px){
.vc_row.wpb_row.row.home-ads {
    display: none !important;
}
}

2. Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site on mobile after removing the mobile browser cache and change the color in the given code as per your requirements.

@media(max-width: 767px){
#header.sticky-header .header-main {
    background-color: red !important;
    border-top: 4px solid red !important;
}
}

If still you have any issue remaining then please create a ticket via our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

I worked perfect. Thanks a lot

Most Welcome!..

Hi,

Please go to Appearance >> Customize >> WooCommerce >> Product Catalog and you will find the Default Sorting Options, So you can change it from there as per your requirements, Please see this screenshot: https://pasteboard.co/IeVr15B.png

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/03/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

I have just tested it at my end and it is working perfectly fine at my end on my test site, you can check my test site as well: http://hubdatasolutions.com/pearl/porto/shop1/
Please make sure that you are using the very latest version of the Theme, If not then please update the Theme, and also please once check after deactivating all the third party plugins and check your site after removing the server, site and browser cache, Hope your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site, Otherwise, Please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Thanks for the reply. Yeah, I have done all of that and it’s still causing layout issues. It looks like it’s not outputting the inline CSS from the WPBakery elements on the page. I will contact you through your support system for further help.

Hi,

We have just released the latest Theme update version (4.11.3) purely compaitable with the latest version of WP Bakery, You can check the change log of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs So please update your Theme to the latest version your issue will solve.

Thanks.

Hi,

I have just tested your site and finds it is working perfectly fine at my end, Please see the below given screenshots, It must be the cache issue at your end nothing else, So please check your site after removing the server, site and browser cache I am sure you will not find the issue.

1. https://pasteboard.co/IeUNZe8.png
2. https://pasteboard.co/IeUOpJM.png

Thanks.

Hi,

Please read and follow the instructions written in the below given articles:

1. https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
2. https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

Thanks.

Hi,

You have created your ticket 8 days ago and we have replied your ticket with a proper solution with in no time as showing in this screenshot: https://pasteboard.co/IeUIBDx.png
and now you replied after 7 days to the particular ticket, So please remember that our system with automatically close that ticket from which it does not get the reply with in 72 hours, and we will try to add this functionality of closing of tickets notification into our system.

Thanks for your understanding.

The issue (as I said above) is that we weren’t getting alerts that our ticket had been responded to – so we missed the original window. You need to ensure your support system can generate auto-updates via email for any response.

Hi,

I thinks its your account setting issue, Our system sent alerts email when the ticket has been responded, Please make sure your account email setting has been correctly set, I am sure you will get the alert email and just saw that you have given a bad review because of this reason, please change it as this is not our fault this is just your account setting issue.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, The Theme is fully compatible with Loco Translate Plugin and if you only want to translate the site in a single Language then you can easily translate it using Theme Language Files as written in this Comment: https://themeforest.net/comments/21352697

Thanks.

Hi,

You can check all our Pre-Built Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/

And how to Import the Demo please see this video: https://www.youtube.com/watch?v=U6mqyuDF4GY&t=40s

Thanks.

yes, I checked demos. I just expected same demos in WP version like in HTML5 version, but in WP version some demos are missing. That’s a pity.

Hi,

Sorry to say that but Porto HTML5 is not from P-Themes, But it from different Author named “Okler”, and we are working on some more exciting Demos and soon you will find some new Demo’s added in the Theme.

Thanks for your understanding.

So I see 4 options. Can I also add another payment to it? Or is it just that 4? I dont see Stripe.

Another question: Can you also combine parts of other demo’s with other demo’s? For example I choose the header of demo 1 and combine it with slider from demo 2.

Hi,

By default WooCommerce provides only these 4 payment options but there are lot of WooCommerce extensions which provides lot of more payment options as well so you can use any third party plugins for it with the Theme as well.

You can only Import the Single Demo on a single site at the Single Time but if you want to use some pages from any other Demo then you can easily do it by following the steps listed in this Comment: https://themeforest.net/comments/21816848

Thanks.