6674 comments found.
We’re seeing a big update for Geodirectory. The big message in admin says we need to update to GeoDirectory v2 Upgrade. Will you be doing this update in the theme so that we don’t have to do it manually ourselves? Kindle confirm,becaue GeoDirectory v2 Upgrade is warning that this is a big change in their new v2
Hello, we already did the transition to Geodirectory V2 and now you even have an import page for Geodirectory v2 homepage to use. If you find any other incompatibilities let us know
Please kindly consider that our site is live and giving us clear and acurate info in your next reply would be helpful. We ALREADY have the latest theme, we updated it yesterday. But event after updating to latest theme we still see this sign, see it in screen shot: https://i.postimg.cc/2yQbLRQj/dir.png
Please tell us why we still see that warning after we updated theme to latest version yesterday. Also, kindly tll us how to fix it. And GeorDirectory warning says that we will lose widgets and need to reset severla areas in our theme and site after updated to Grodirectory V2. Pls provide step by step how to fix this and tell us if we will lose anythigng + gentle detailed guide to fix this.Thanks!!
Plugin data is different from theme data or logic. We do not have the power to change the data the plugin adds. You need to migrate your old Geodirectory data using the plugin author guides. We just made sure that when you update to newer plugin version, the site will look fine.
PS: Always do backups before proceeding with this kind of updates to your database.
Last update broke all the vc kleo shortcodes for our previous blog post grid as well as the post carousel. It now just displays the actual shortcode instead of the content. Also had the issue of not being able to access theme options stating “You are not allowed to view this page” or something. There are a few other quirks I can’t quite think of also which we had to find a quick fix to get the site back working to some degree.
Hi, you just need to update K elements to latest version from Appearance – Install plugins
Sorry, already tried that & it didn’t work. Tried again immediately after your reply & still didn’t work. Even tried deleting & reinstalling which still did not work.
Can you share your site link to check?
What VIsual composer version do you have?
Sure, here’s the link: https://highpowerstudios.com/blog/
The last update after now broke our workaround we had for the time being so certain site issues are coming up again. I believe we have the current version of VC.
Hi, we released Kleo 4.9.4 and integrated VC 6.0. You can now safely update to latest plugin version
Just wanted you to know the newest Kleo update breaks the forum when you press submit, when you post on the forum after pressing submit you get a white page with a comma (,) at the top left side. I found out it was the Kleo theme update by restoring my site over 10 times testing every plugin and update and it was the Kleo update. It also will give a sheer gray page when trying to login from the top tool bar but once I restored it to before the newest update it was fixed. Please tell me when these bugs are fixed so I can update my site.
Hi, you just need to update K elements to latest version from Appearance – Install plugins. Also related to the generated comma we are releasing an update today. That was an isolated issue when the tags are set to be displayed under the post content
Thanks
Hello there,
I am trying to access the theme option to change some options, but I’m getting “Sorry, you are not allowed to access this page.”
I have updated my theme to the latest, deactivated all my plugins, and still getting the same error.
I need help with this
Hi, you just need to update K elements to latest version from Appearance – Install plugins. Let me know if it works
Is membership linked with groups? Like people joining the group need to pay for the membership?
Hello, not by default but try checking out this plugin https://wordpress.org/plugins/pmpro-buddypress/
Hi. I’m thinking of purchasing the Kleo theme. Could you let me know if: 1. Kleo team will help me to edit the theme 2. Will you help me to delete/re-arrange or edit a\the tab names within the profile area. Example there is: Activity, Profile, Friends, Groups, Files, Media Could I delete Media? Could I create my own name? Thank you in advance
Hello,
1. The price doesn’t include and customization service. You are responsible of adding the theme to your site and setting it up.
2. That can be done with some snippets. TO add new tabs look for some buddyPress plugins
Cheers
If I want to sell membership & have an online directory of those members, do they need to sign up twice: once through BuddyPress and again through MembershipPro? Are the two connected? For my purposes it is imperative that the two are connected so I can manage 1 user profile per member.
Hi, the users are shared between plugins since there is one user base, the one from Wordpress.
bp profile search is messed up!!!!!!!!!!!!!!!!!!!
When you have two search form , both have a same profile field (input type : text) in the search form, when you display both form in a page , if type any thing in the same field on the second form, not searching for anything… but if you type something in the same field on the first form… it will do the searching…
it wasn’t like this before…
I contact with plugin author:
Plugin Author: Can you please try switching to Twenty Nineteen and letting me know if the issue is still present? This will help identify if the issue is in KLEO, BP Profile Search or a third party plugin. Thanks, Kieran
Me: Their theme included a “bps-form-legacy.php” template… i replaced with yours original, allow multi search form, allow co-existing same profile field.. now.
You: ......... maybe you guys should fix it…?
? hello…
probably , unique_id, caused the problem? two forms with one same profile field, only one will work.
shouldn’t this problem cause your team a little attention?
Hi, do you have a page to check it live?
Hi, why didn’t you answer my question???? Reposting my comment, please answer Hi, I am very interested in your theme but i have a question: Is it possible for the directory members to sell in a page named “shop” (all in the same shop page) and to give the acess to that shop page only to those members who pay for it?? Thanks for the help you can provide.
Hi, sorry I might have missed it, here is the comment as above: “Hello, you could use a plugin for woocommerce marketplace like WC Vendors Marketplace to allow users to sell products on your site”
hello please i can not find my theme option at the top of my dashboard anymore what happen?
Hi, please update and activate K Elements plugin
Hello am having issues with my front end login pop-up when you click on the login nothing happens it displays a light black screen please i need help. Thank you
Hi, please update and activate K Elements plugin
thanks it worked
Glad to hear that
Hi guys, my code isnt working to verify my purchase in the demo install page. My problem is the code is linked to another database which the domain is expired so I cant get in to change it. And I did a test on another website yesterday to install and had a server problem. So I got a new hosting last night, installed my theme. Added my code, and it doesnt register for me to get the demos.
Hello, your purchase code should work either way. email me your code to check if it is valid hi @ seventhqueen.com
Great thank you, I emailed now let me know if you got it ok
Hello, let me know if it is working now
Hi, I am very interested in your theme but i have a question: Is it possible for the directory members to sell in a page named “shop” (all in the same shop page) and to give the acess to that shop page only to those members who pay for it?? Thanks for the help you can provide.
Hello, you could use a plugin for woocommerce marketplace like WC Vendors Marketplace to allow users to sell products on your site
Hi, I have a quick question, pls kindly reply here. Please provide EXACT file path where we should save translated files made with LOCO translate. So that the files would be safe after WP updates in the future. All We need is file path (please paste it here). Thanks,
Hi, save path is wp-content/languages/themes/ and format of the file should be kleo-ro_RO.mo
Loco translate automatically can save it there for you
My last comment regarding the Lightbox ist solved: There were demo-posts from the theme that loaded the pictures. Other issue in kleo theme bbpress forums: new entries are not highlighted/marked, everything looks the same. Using plugins like bbp style pack (smashes the css) or bbpress pencil unread (adds only blue bars) are useless in this case…what can I try to get new topics/entries highlighed?
Hello, I haven’t tested that plugin and how it interacts with our theme but you can check the Css styles in your browser console and try to override some of them to fix the appearance. Cheers
When i enter the kleo short code for the registration form, nothing shows. Where do you create the actual form?
Hi, if you want to test it please test it from a incognito browser window or logout
hello i want to use 360 Degree Real Estate Virtual Tour for in the rev slider. Rev slider showed me that the plugin is locked.
Thank you.
Hello, I found info on this page on how to install it https://www.themepunch.com/revslider-doc/add-on-panorama/
For that Revslider requires you to enter a license code, which means you will need to buy the plugin directly from the plugin developer instead of the one bundled by us.
When replying to an event or post, I see
<span class="unapproved">Your comment is awaiting moderation.</span>is this because of an update that I can see the html ?
Hello, thanks for the heads up, we are releasing an update and the text will show normal. There were some update to the theme made lately to ensure every outputted text is securely shown.
Cheers
Which file do I have to edit in order to have the register forms used in https://seventhqueen.com/themes/kleo/home-register/ (username, your full name, your email, desired password, confirm password ) below each other (separated with
?
thank you
Hi, please open a ticket on our dedicated site for any technical questions and our dedicated team will gladly help: https://my.seventhqueen.com/dashboard
Thank you
Hello.
I’m having an issue with the “Kleo menu” item. The menu items such as login, logout don’t show in the Kleo menu dropdown.
I wanted to open a ticket but my support was expired and because of that I can’t even submit the ticket. I have other themes and they support on minor issues which are not really a part of “support”. This is not cool.
The second problem: After I failed submitting a ticket, I wanted to post on your forum. Guess what, I can’t login with my support credentials to forum.
Your support home is: https://my.seventhqueen.com/ Your forum page is: https://seventhqueen.com/support/forums
When I try to register forums it redirects to support home which I have already registered. This is an endless loop which is perfect if you are trying to avoid customers. Again, not cool.
I refuse to pay another fee for support for such an issue. Because it’s not a matter of support, it’s a matter of a feature not working that is supposed to work.
I hope you don’t ignore this…
Here is the link to a screen shot of the problem: https://www.dropbox.com/s/r79eplofv9dy4tl/menu-kleo.jpgHello, the support site has moved from https://seventhqueen.com/support/ to https://my.seventhqueen.com/ and for community questions you can use the facebook group https://www.facebook.com/groups/kleowp
I haven’t seen that issue reported so please make sure you have the theme and K Elements plugin active. We are not trying to avoid customers, the support site is moved and all user accounts are registered on the new site.
All the best
Hello.
K Elements was already active. Otherwise how would I see the Kleo dropdown in the Menus like the in the screenshot.
So far what I’ve tried:
- Used Chrome, Firefox, Opera. Didn’t work.
- Uninstalled theme, downloaded fresh one from Envato because I was updating from within WP for a long time. Didn’t work.
- Disabled security plugin and tried. No luck.
- Disabled all other plugins. Again no chance.
I don’t know what to do. Any ideas?
It’s been hours since I requested to join the FB group. Looks like it’s not a very active group. So I’m unlikely to get help there.
I can’t open a ticket since my support is expired. However this isn’t a matter of support. This is about something that supposed to work is broken.
I’m expecting you to fix this.
It’s really annoying that we can’t open tickets with our support period expired.
Thanks.
Best.
Update:
I’ve tried a brand new Wordpress installation. Just Wordpress and Kleo on top of it. It’s not working.
This isn’t on me now…
And I wouldn’t have to go through all this nonsense. I’m now seriously thinking of switching to another theme altogether.
Yes, restricting ticket submissions to only the ones with support subscription is avoiding customers leaving the only way to communicate is through Themeforest comments which is outrageous.
If I had known this practice of yours, which is a bad practice, before I purchased your theme, I’d probably chosen a different one.
Let me clarify what you probably are not thinking:
How much is a support fee for 6 months? 40 dollars, give or take. I can purchase a new theme for 40 or 60 dollars, support included. Why would in this case someone pay a support fee in a business mindset?
So what are we going to do now?
Best.
Hello, I can assure you we are not trying to take advantage of anything, it is clearly stated what you get when purchasing the theme, you get 6 months of support from us and lifetime updates. This is how it always was.
Of course that is if it is a theme related thing we always update and fix any reported problems. If there is something you need or something wrong with your install then I find it fair to pay for support if you need help from our team.
We want all customers happy and I want your problem to be solved but here is how it looks on my test install: http://7thqueen.com/public-files/gabi/2019-05-08-2qisr.jpg
Hello.
I have no problem paying for support after the first 6 months. The problem here is that you want to charge for communications. There is no way of communicating with you unless we customers pay for it or here on comments section of Themeforest.
I hope I’m clear. You respond like I want free support, I don’t. However I should be able to freely communicate with you on your platform.
On the other hand. I’m already switching to another theme I already had. I’m not comfortable using a product whose developers want paid communications (again not paid support).
At this point I don’t care whether you fix things or not. I already lost a lot of time on this.
Best of luck to you…
I see your point, but you can write here anytime as you already did. There are numerous contact methods to talk with us…
if you already have the theme installed please let me check so see if is related to theme. You can email me access at hi @ seventhqueen.com Thank you
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