295 comments found.
hi i instlled the theme to word press. but elementory plugng i cannot install the template and error message is coming
Hi there, sorry for the late reply. Can you send your site and admin account to our ticket system https://wpopal.ticksy.com/. Our dev’ll check and help you 
Hello I just updated theme but when I create the main menu there is no checkbox for Main Menu to select it . Moreover the documentation is for the old theme and not for the updated
Hi, can you contact us via email help@wpopal.com, you will check and help you. And you can see the updated documentation here: http://www.wpopal.com/guides/pharmacy-elementor/
Hi,
I sent you email regarding missing Theme Option issue. Can you please check and reply.
Thank you.
Yes, we will check and help you right now.
We didn’t get any reply yet ?
Can you send it again, I can’t find any email about Pharmacy Theme Option issue. Our email help@wpopal.com. Hope to help
Just sent it. Hope you got now.
Please fix this today. We need to move on.
I have sent email for you. Please check
I have a website with Pharmacy on WPBakery editor. If I update to the new Pharmacy version with Elementor will I have problems with existing pages, posts, WooCommerce etc? Or will it work without problems?
Hi, Thank you for choosing our theme. For your question, it will have the problem with the pages if you update the theme with Elementor. However, if you want it to work smoothly with Elementor, we will help you with it, please contact us via email help@wpopal.com for more discussing. Thanks.
which source file do we need to edit to change title “RELATED PRODUCTS” need to change for other versions of websites in different languages please advice, thank you.
Hi, you can use this plugin: https://wordpress.org/plugins/loco-translate/ to do that. Thanks.
the plugin didn’t change the translation, please let me know the name of source file for it, thanks.
Hi, Sorry for the late reply. For your issue, Can you submit a ticket at https://wpopal.ticksy.com/? Our technical support team will help you instantly. Thank you.
which source file do we need to edit for changing “FEATURED” “LATEST” “SPECIAL” title for products groups? we need to translate for other versions of the website …
Hi, you can use this plugin to change those words: https://wordpress.org/plugins/loco-translate/
Hi, when using slider revolution plugin on this theme sometimes when playing some slides goes black any advice? Thanks.
Hi, Can you submit a ticket at https://wpopal.ticksy.com/? Our technical support team will check for you. Thank you.
thought i am checking with support!
Yes, our technical support team will help you asap.
Hi. Presale question. Is there a option to have 2 columns layout on mobile shop page? Thanks
Hi, Currently this option is not supported in the theme yet. If you want to get it, our dev will help you as a custom work. Pls send us full requirements to help@wpopal.com, we’ll check and send you estimated time and cost. Thanks.
Where are osf_cart_link and pharmacy_cart_link functions? They are missing in my download
Hi there, Please activate plugin Pharmacy Core, your problem was resolved ! Thanks and have a nice day!
if you are using old version with visual composer, please no update new version with elementor. that is 2 version different.
Where is the plugin? I only see revolver in the plugin folder
Are you saying, I can’t upgrade onto of the old version? I need todo a new install?
Please create a ticket on wpopal.ticksy.com. we will check and help you. Thanks
Hi, my client is interested in purchasing this theme but wanted to know whether the width of the layout can be changed within the theme options? They would like a full width layout, rather than a boxed layout. Thanks
we are updating theme on this week, This theme will be build on Elementor builder. and it’ll support full width layout, you can setting it easy. Please wait to purchase it. Thanks
Thank you very much for your prompt response… Do you have an exact date for the new update release? Thanks
we will release it on tomorrow. you can purchase it, then download it, on tomorrow. Thanks
Great, thank you
you are welcome
Hi, just checking to see if the theme has been updated with Elementor? Thanks
Yes, my theme updated with Elementor. Thanks
Thanks for the update.
you are welcome!
is there going to be an update sooner or later? the theme broke with breadcrumbs in new wordpress version
we are updating theme with Elementor. and will release it soon. thanks
Hi Sir, this does not make sense to not allow changes to simple titles for example and i have to go to the code to do so. It’s static site and I am spending a lot of time on it. In addition we do not have access to the code. Can you please process my refund and i will look for something else. I spent hours and hours on this template . I appreciate your understanding. I will make to themeforest as well. thanks.
please create a request refund, we will accept for you. Thanks
hello Is there a possibility to right-to-left layout?
my theme has support 80% rtl layout, you need customize more to work fine. Thanks
last update January 2018?
No, we updated woocommerce on October 27, 2018.
I still have the error update theme with woocommerce http://prntscr.com/m7fac8
Please create ticket and provide admin info to https://wpopal.ticksy.com/, we will support for you, Thanks
hello, i need the demo data, it is not in the theme files. must you guys irritate your buyers by not availing a simple way of installing demo data?
hi, you must download from backend. menu > appearance > wpopal import > then click to pharmacy sample button to download demo data. If you can not do, please send me your mail. we will send me zip file sample data. Thanks
I still waiting for your installation(already sent a ticket) thanks
Please send me your ticket id, i will check for you now, we not work at the weekend, Thanks
Hi, I am trying to access the default theme editor in Wordpress. Seems like the theme has removed the default editor how we enable it?! Thank you.
I don’t know, Please send me info i will check and guide for you (https://wpopal.ticksy.com/) Thanks
I need the latest update for my theme pharmacy+(it’s required by wordpress)
please create ticket on https://wpopal.ticksy.com/ we will support for you. Thanks
I’m sorry I still have the same problem although I’ve removed the template and upload the newest one;I’m sorry I still having many problem with this theme and I can’t understand why;can please fix the problem at ones
I need your info to check, could you provide for me?
I still have this error in wordpress : Your theme (child theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
six days ago without respond
Please send me your admin account to https://wpopal.ticksy.com/ we will check and fix for you.
Does this theme support 100% width layout currently it’s showing boxed layout.
This template using Visual Composer builder, you can edit to full width layout. Thanks
