Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, There are couple of Pre-Built Header Types in which the Logo and Menu is in Center and you can choose any one from it as per your requirements.

OR you can easily create your own header using our header builder Theme Options, Please read more about it here: https://www.portotheme.com/wordpress/porto/documentation/header-builder/

Hope you can like it.

Thanks.

thank you … does your support start from purchase date or download date..

Hi,

Support starts from the date when you will purchase it and this is Envato Policy we have no control over it, You may wish to confirm from Envato as well.

Thanks.

Hi,

Yes, the latest Porto WordPress 4.11.3 is fully compatible with the latest version of WooCommerce 3.6.3.

Thanks.

Hi,

Please make sure that you have also update the Theme required/recommended plugins as well, and also please once check after deactivating all the third party plugins and check your site after removing the server, site and browser cache, Hope your issue will solve and then again activate all the third party plugins one by one and check which one is creating an issue on your site.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/08/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

I have just tested your site at my end and it is working perfectly fine at my end please see this screenshot: https://pasteboard.co/IfQGHVa.png

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/04/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

I want my banner with no-padding i have change #main.wide .vc_row:not(.porto-inner-container) { padding-left: 0px; padding-right: 0px; } in dynamic_style.css but not work . Can you help me !

Hi,

Please put that code under Appearance >> Theme Options >> Skin >> Custom CSS with !important and it will work for you.

Thanks.

Hi,

It seems some of your site CSS has been crashed or not Imported properly, Can you please once again try to Import the Demo, Hope your issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Please see this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Thanks.

I just found under breadcrump. However I still need info on how to center the page title / subtitle. Thanks

Hi,

Sound’s Good!
That you have managed to solve the issue by yourself
You are the best!..

And regarding how to center the page title/subtitle?

Please go to Appearance >> Theme Options >> Breadcrumbs and select/choose/set the layout for breadcrumbs from there which have info in the center and save changes and it will work for you: https://pasteboard.co/IfwCYSO.png
, Otherwise, you can also make it center using Custom CSS as well.

Thanks.

Hi,

This seems to be any third party plugin confliction issue, Please deactivate all the third party plugins and check your site after removing the browser cache, Hope you will not find the issue and then again activate all the third party plugins one by one and check which one is creating an issue on your site and then please contact the particular plugin author for solving the issue for you.

And also please make sure that you are using the very latest version of the Theme and Plugins as well, If not then please update it as well.

Otherwise, we have to debug your site and for that, you have to contact us through our support system with your site WP Admin Login details and CPanel Login details as well but after extending your support extension because your 6 months of support period is expired from 08/12/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please download the latest theme Vietnamese (Viet Nam) language translation files from the below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and select the site language as Vietnamese (Viet Nam) Language and finally save changes and check your site after removing the browser cache.

1. https://www.dropbox.com/s/krpka1wl5rzdv5u/porto-vi_VN.po?dl=0
2. https://www.dropbox.com/s/x4t2nvl8d4pph7j/porto-vi_VN.mo?dl=0

Thanks.

Hi,

Please download the particular fonts complete zip files onto your PC and then upload those zip Font files from Appearance >> Theme Options >> Font Control and then you have to set those Fonts from Appearance >> Theme Options >> Skin >> Typography and it will work for your site as locally.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/06/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Как долго мне ждать ответа ?

Hi,

Your issue has been solved and your ticket reply has been sent please check your ticket reply, here is the screenshot: https://pasteboard.co/IfgmGD2.png

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, Porto WordPress is fully compatible with the latest version of WooCommerce and it is included in the Theme Package as well.

And you can only use the Single License of the Theme on a Single Domain/Site, If you want to use the same Theme on 10 different Domains/Sites then you have to purchase 10 Licenses of the Theme and this is Envato Policy, you many to confirm from them as well.

Thanks.

Hi,

You are using an old version of the Theme 4.11, Please update your Theme to the very latest version 4.11.3 and also the Theme required/recommended plugins as well, and then check hope your issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST So please be patience, once your ticket will resolved you will get the reply of your ticket, Please do not panic here.

Thanks.

Hi,

Can you please check your email again, we have no more open emails in our email, I think your email reply has been sent, Otherwise, Please write again with your product purchase code at newsmartwave@gmail.com

Thanks.

Hi,

Yes, you can easily do it, by editing the page and you will find view options and under view options you will find an option of Layout & Sidebar Options, Just check it and choose the layout for the particular page as per your requirements, Please see this screenshot: https://pasteboard.co/If7eT5O.png

Thanks.

i try to do this but its not working and i was create ticket which i ask for wide only top banner but your support team done full website wide. i don’t like this i want only top banner wide other whole site full width like you have option in theme settings. please check and solve my issue as soon as possible thanks.

Hi,

Your issue has been solved and we have replied your ticket please check your ticket reply.

Thanks.

Hi,

You have to create the Pop Up again using Porto Modal Box, and Custom CSS, Please contact us via our support system with your site WP Admin Login details so we will again create it for you on your site.

Thanks.

Hi,

That Search Form work on Ajax and it takes few seconds to look/finds the particular product from database, and regarding site speed, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed

Thanks.

Hello, my website is well optimized, with good speed in Gtmetrix. The problem is that in other search engines we see at least one animated icon waiting, so that the user knows that the search engine is working. In the Porto search engine there is nothing that tells us for two seconds that the search engine is going to give us a result. The user does not know that a list of results will appear, and it takes about two or three seconds.

Hi,

Yeah this is with when you are using Live Search Functionality of the Theme and not using the Yith WooCommerce Ajax Search plugin that comes up with the Theme, so if you want that spinning wheel, you have to turn OFF the Live search and Install and Activate the Yith WooCommerce Ajax Search plugin then it will work for you.

And regarding spinning wheel with Live search feature, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.