160 comments found.
this theme support rtl same arabick language ? If so, can you send a photo to it?
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, Our theme supports RTL languages. And it supports multi-languages, in default, our theme comes with English language, you need to translate the theme in to your language.
If you are running a single language site other than English. Say for example if you are running Arabic site only. Also in Dashboard > Settings, you need to change the site language to Arabic.
Or, If you are running a multi language site, you need to install the wpml plugin.
WPML plugin is not included with our theme package you need to buy it separately, our theme supports WPML plugin.
Regards., DesignThemes Support.
Hi, do you also offer your great template as html version?
greetings
Hi.,
Thank you for the interest in our theme and contacting us.
Sorry, we do not have the HTML version of this theme. We only have the WordPress and Shopify Themes
https://themeforest.net/user/designthemes/portfolio?utf8=%E2%9C%93&term=cctvIf you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello I purchased vigil security theme and follow the manual I couldnt install Demo content after trying now have this error ” The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.’” ..also after download license code its says not valid .. Help please
Hi
We would need to check the issue on the current site. I would request you to please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get Theme Support
We look forward to helping you!
Regards., DesignThemes Support.
Hi vigil theme How do I adjust font size and font settings?
Hi,
Kindly follow the video link for adjust font size and font settings.
Ref :http://recordit.co/WuRDVhG2TV
Regards., DesignThemes Support.
I purchased vigil security theme and follow the manual steps by step, but I have problems after demo-content imported all image and icon is lower quality. How do I solve this problem?
Hi.,
Thank you for contacting us.
Kindly note that, the images used in the demo are all licensed. So, we can’t provide those images.
http://prntscr.com/nrq6rgDummy images only present instead of original images. You can replace your own images. If you need to use those images which is used in theme demo, you have to purchase those images. After purchase the theme we will send you the links of the images.
https://www.dropbox.com/s/vvklk7ph20fcva4/Vigil-Cctv-image-purchase-links.txt?dl=0 http://prntscr.com/ibcsp8If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
hi, all images are pexilised in my web site !! how i can resove this http://prntscr.com/nrenzr
Hi.,
Thank you for contacting us.
Kindly note that, the images used in the demo are all licensed. So, we can’t provide those images.
http://prntscr.com/nrq6rgDummy images only present instead of original images. You can replace your own images. If you need to use those images which is used in theme demo, you have to purchase those images. After purchase the theme we will send you the links of the images.
https://www.dropbox.com/s/vvklk7ph20fcva4/Vigil-Cctv-image-purchase-links.txt?dl=0 http://prntscr.com/ibcsp8If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello there How to activate demo data. What is eform? How is it activated?
Hi.,
Thank you for contacting us.
1) For the purpose of demo content import we have used “Unyson” plug-in to import the demo contents as per our demo site with dummy images.
Note: Before installing the theme or demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/After Install the theme, you can simply activate the theme in dashboard > Appearance > Themes, here just click “Activate” button to activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video: https://www.youtube.com/watch?v=Zt33ypi2uno
Note : We have offer a setup service as free of cost for basic installation and import the dummy data.
If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
2) eForm (Previously FSQM Pro) is an advanced and flexible form builder that can be integrated into your existing WordPress site. This is a complete form management solution, for quizzes, surveys, data collection, payment / cost estimation and user feedback of all kinds.
With the quick and easy drag and drop form builder, you can build unlimited forms and manage them from your admin dashboard. All submissions are stored in your eForm database, so you can view, track, analyze and act on the data you have captured. A user portal also allows registered users to review and track their submissions.
https://wpquark.com/kb/fsqm/ https://codecanyon.net/item/eform-wordpress-form-builder/3180835Note: our theme package comes alogn with the plugin file as we mentioned in theme details apge.
We do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
where i can edit resort 1 slider thumb section and left side content area ..?
Hi.,
Thank you for contacting us.
Please send us your issues (edit resort 1 slider thumb section) with clear screenshot or video to get a clear view to help you better.
Regards., DesignThemes Support.
Hi.,
Thank you.
Kindly send us the page link along with your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
can you share me your private chat center or email please ?
hello
Hello,
We would be happy to help out here. Please send your request to us directly at this email support@wedesignthemes.com
Thank you!
Regards., DesignThemes Support.
Hi, how can I get the original photos along with the licence?
Hi.,
Our theme contains full dummy content except the images Because of images used in the demo are not included for download, these images are copyrighted. If you are planning to use the photos we can provide the links to buy license.
Purchase Link : https://www.dropbox.com/s/vvklk7ph20fcva4/Vigil-Cctv-image-purchase-links.txt?dl=0
Regards., DesignThemes Support.
I need some help with 2 things: logo is not clickable when on mobile. I am guessing you have more than 2 sizes. Between desktop size and small mobile there is a size where logo is not clickable. Happens on Note8 for example. The menu also gets with a weird size. Anyway we can set this menu bar to go full width on mobile. I hate to see it floating centered.
Hi,
1 ) Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All (Publish).
logo {position: inherit; z-index: 9;}
2 ) Kindly send us some screenshot along with your site link , so that we will help you better .
Regards., DesignThemes Support.
Didnt fix it.
Hi,
Sorry for the inconvenience, Kindly replace the css code
Get into Admin Panel > Appearance > Customize > Additional CSS > Replace the below css code inside the text area > Save All (Publish).
#logo {position: inherit; z-index: 9;}
Regards., DesignThemes Support.
hi, I purchased the VIGIL theme，
After setting up the demo content using unyson plugin the front page shows blank, How can I solve this problem, please help me.
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
sent you the message from email address omar.hassan@xxxxxxxx.co.in
Hi.,
Kindly send us your FTP details , so that only we can move forward .
Regards., DesignThemes Support.
I have 2 problems:
1) The images come in a very bad quality, is it possible for me to reenvien the gallery to replace it? 2) the revolutionary Slider when using a video, only works the firefox, in other browsers include chrome does not work.
Can you help me.
Hi.,
Thank you for contacting us.
1) Kindly note that, the images used in the demo are all licensed. So, we can’t provide those images.
http://prntscr.com/n0did9Dummy images only present instead of original images. You can replace your own images. If you need to use those images which is used in theme demo, you have to purchase those images. After purchase the theme we will send you the links of the images.
https://www.dropbox.com/s/vvklk7ph20fcva4/Vigil-Cctv-image-purchase-links.txt?dl=0 http://prntscr.com/ibcsp82) Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hi, the blog in the blog page does not display the summary content, the full text is displayed, which makes me very annoyed, how to solve this problem. I am using Simplified Chinese.
Hi.,
It seems you have not added the blog excerpt content – so that only it displays the content as it is . Kindly add the excerpt content and check out the issue
Ref :
Regards., DesignThemes Support.
I want to buy this theme i have this server otions it’s ok for this template? PHP Version 5.3.29 memory_limit 128M upload_max_filesize 25M
Hi.,
Thank you for the interest in our theme and contacting us.
Please check that your server has following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello,
I like this theme. Are you planning to support WordPress 5.1 soon? And until then, is it safe to install the current version of the theme on WordPress 5.1?
Hi.,
Thank you for the interest in our theme and contacting us.
As of now our theme is compatible with wordpress update 5.0.3. We have planned to update the theme to compatible with WP 5.1. Within this month we will update all the themes asap.
Yes, you can install the current version of the theme on WordPress 5.1. If you found any difficulties, facing any kind of issues please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
As Google+ is closing in April 2019, will the Vigil theme get an update to remove the Google+ share button (currently seen on posts), or perhaps provide users with the option to choose which SHARE buttons are shown on posts?
Many thanks in advance.
Hi.,
Thank you for contacting us.
Did you refer this section – http://prntscr.com/mfjr0j then after proper announcement we will surely remove that icon . But you can remove that share option easily under the file path – designthemes-core-features/shortcodes/shortcodes.php
Ref : http://prntscr.com/mfjsnt
Regards., DesignThemes Support.
Hi,
I purchased vigil security theme, Installed in word press following step proceedures but when viewing i get a “Nothing Found. Apologies, but no results were found for the requested archive”. Ive checked and all plugins required are installed. really need help
Hi.,
Thank you for purchasing our theme and contacting us.
Where you get “Nothing Found. Apologies, but no results were found for the requested archive” when you viewing the site. Please send us the clear screenshot or video to get a clear view to help you better.
We have offer a setup service as free of cost for basic installation and import the dummy data.
If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check install the theme and import the dummy data for you.
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hi, I’m getting some trouble while receiving messages from the contact section. When I receive them they come empty. Is there anything I can do to fix this?
Here’s how they look in my inbox:
From: [your-name] <[your-email]> Subject: [your-subject]
Message Body: [your-message]
Hi.,
Thank you for contacting us.
It may be you have not assigned the right field (not passed the valid data) name (your-name), subject (your-subject) and mail (your-email) under the mail tab. So, make sure that you have used the correct data under the mail tab.
Refer : http://prntscr.com/gtjjxu
http://prntscr.com/jcppmf http://prntscr.com/mdlep7 http://prntscr.com/mdlf3bInstead of wordpress@wedesignthemes.com put an email id of your site.
http://prntscr.com/h48bbcIf you found any difficulties or still facing an issue, Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
After following those steps I’m still having trouble. I noticed I can’t update 2 plug-ins, can you help me with that?
I’m receiving an error while trying to update the following plug-ins:
Ultimate Addons for WPBakery Page Builder (4/5) plugin WPBakery Page Builder (5/5)
im unable to add social media icons to the top bar on the right of the header
Hi.,
Thank you for contacting us.
Go to Dashboard > Appearance > Customize > Site Header > Header Style > Show Top Bar > Yes and add the following code to shoe the top bar contnet with sociable icons.
<div class="column dt-sc-one-half first">
<p>If you can envision it, than we can build it!</p>
</div>
<div class="column dt-sc-one-half">
[dt_sc_sociable size="small" sociables="dribbble,facebook,linkedin,pinterest,twitter" ]
</div>
http://prntscr.com/m97qoc
http://prntscr.com/m97q94
Then go to wp-content\plugins\designthemes-core-features\shortcodes\shortcodes.php line no 4196 (aprox) here you need to add the sociable as want the only it will show on the top bar.
Note yo need to add same sociable in customize and short code section. Then only you will get the sociables.
http://prntscr.com/m97r5bIf you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever 
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
Regards., DesignThemes Support.
i want to add a sign in button too
Hi.,
Kindly refer this link for how to add login / logout button ,
Else kindly use third party plugin .
Regards., DesignThemes Support.
hi, I purchased the VIGIL theme，This is the best theme I have ever seen.I don’t know the reason，WPBakery Page Builder editing is too slow to open（Backend Editor and Frontend Editor are very slow），It takes about 1 minute，Other speeds are OK。How can I solve this problem, please help me。My system version is wordpress5.0.1，PHP7.2
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
hi, The information you have requested has been sent to you, please pay attention to check, thank you!
Hi.,
We have not received any login details from you. You can resend it once again to support@wedesignthemes.com .
Regards., DesignThemes Support.
hi, The information you have requested has been sent to you(support@wedesignthemes.com）, please pay attention to check, thank you!
Hi.,
Let us know you mail ID , so that we will have a clear look from our end.
Regards., DesignThemes Support.
hi， I have completely reinstalled the theme.thank you for the help. I still have a question，“2000+ people have put their trust in CCTV…...”Where is this part edited or deleted, I can’t find it,
Hi.,
Thank you for contacting us.
Go to Dashboard > Appearance > Vigil Options > Hooks > Content After Hook > Here you can change the Content After Hook content as per your needs to change to 130+ instead of 2000+.
Refer :
http://prntscr.com/lco7kp http://prntscr.com/lco7b1If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
