2000 comments found.
Questions before buying: 1. Can the theme use the video embed code from https://www.jwplayer.com/? 2. Can the theme use videos saved on my server? 3. Can I use this topic in the main domain (domain.com) and subdomain (sub.domain.com)?
Hi there,
Thank you for taking interest in our theme!
1.You can probably embed a jwplayer video using a Raw HTML element in WPBakery.
2. Yes, you can either have self hosted, youtube or vimeo video on the portfolio item.
3. Unfortunately, you can use our theme only on one site. To have our theme on two sites, you will need to purchase two items.
If there’s anything else, feel free to ask!
Support
Select Portfolio part of
Qode Interactive
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Does more people have problems with the search engine on the Hazel theme? When clicking on the icon, the search field doesn’t open.
Hi there,
Please provide your site url so we can investigate on this.
Support
Select Portfolio part of
Qode Interactive
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www.#stage#mundo#.nl (without the #)
Hi again,
Please make sure that you are running the latest version of our theme and theme plugins. Also please disable all 3rd party plugins you may have installed after theme purchase.
You can upgrade our theme by performing following steps:
Download latest theme zip file from ThemeForest
Extract it and locate hazel.zip
Extract hazel.zip and locate hazel folder
Copy/Replace the content of hazel folder to /wp-content/themes/hazel folder of your web site.
You need to delete the core plugin before updating the theme. If it still breaks, you need to delete the core plugin manually from your server. If the site remains broken, you then start deleting all theme plugins one by one until your site comes back up, then install the new versions of the deleted plugins.
Support
Select Portfolio part of
Qode Interactive
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Hello,
I’ve just updated the theme to the latest version (4.1), but the menu-item with ‘Select options’ has disappeared from the side menu? As the update has replaced the logo by the ‘Hazel’ logo, I need this to be fixed asap!
Thanks
Never mind, I’ve found the problem 
Hi there,
We’re glad you could manage on your own!
Support
Select Portfolio part of
Qode Interactive
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I am writing this for a client that has no idea how to contact or get support fro you. I cannot get into their account but they have an issue with simply trying to import the Theme Options. When at Theme import page, there is a script error thrown into the console before even attempting to import.
That error is referencing your no-conflict setup:
var $j = jQuery.noConflict();
This is breaking the entire theme and is CONFLICTING instead. Brand new Wordpress install, bare minimum plugins based off your required theme plugins, options.
How can this be fixed in simple terms, rather than replacing your functions of the non-conflict statement.
Here is the error in the Console:
Uncaught ReferenceError: $j is not defined
Hello,
Please, send us here your website link so we could check this closer. Thanks
Support
Select Portfolio part of
Qode Interactive
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Can you provide an email to send it to? It’s only happening in the backend when trying to import the Theme Options.
Hi again,
You can submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hi. There used to be an option to not show the title of a post, but now the title is always showing ( even if you choose not to show it). Problem is the default title is H2 and I need to replace it with my own H1. Any idea why this feature isn’t working anymore? thanks
Hello ther,e
We have just checked and it looks like this option is working fine. Please, check this screenshot https://www.screencast.com/t/ni9VcnzsnKx It means that you’ll see title area (background image or color) but without title text.
Best, Select
Hi,
You are able to edit this heading tag directly in file for single blog post wp-content\themes\hazel\templates\blog\blog_single-loop.php https://www.screencast.com/t/SnOajAweXdp
Support
Select Portfolio part of
Qode Interactive
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Hello, the contact-page.php has disappeared in the last version of your template. How can I translate the placeholder in french ?
Hello,
Contact page is still part of our theme and you could find it here \wp-content\themes\hazel\contact-page.php All theme text strings are registered labels, and you can translate them with poedit software. You need to create translation file for your language and to translate theme labels. Use poedit software https://poedit.net/, load translation file from theme folder / languages, translate it, and name it according to WP Codex https://make.wordpress.org/polyglots/teams/
Best, Select
Hello, i’ve just purchased your theme but i can’t upload demo content. No matter what i choose (all/content/options/widges) and no matter which theme i choose, when i click on import, page reloads after 1 second and that’s it, no message and no content has been imported.
I edited php settings in my cpanel, and i disabled plugins, i tried from chrome, but no success.Is there a problem with importing at the moment or ?
Also, is the license for wp bakery page builder included in the theme?
Hi,
Thank you for choosing our theme. Please, open a ticket at https://select.ticksy.com/ and include your website URL with wp-admin access and our agent will gladly help you to setup your website within our theme. For demo import, you should follow this article https://select.ticksy.com/article/9778 When it comes to plugins that came bundled, there is no need for activation, and here is more about it https://select.ticksy.com/article/11039
Select
hi, i purchased the theme few years back. but never use it before. now i decided to use it for my new website. I can install the theme, but unable to import the design selected – “Hazel 9- Norah”.. May i know what’s the problem? Thanks
Hi there,
Thanks for writing in.
Regarding demo import it’s crucial to set your server php parameters correctly. Please contact your hosting provider and ask them to configure these for you:
max_execution_time = 300; memory_limit = 128M; upload_max_filesize = 128M; post_max_size = 256M;
Also you can find full guide for the demo import in this article of ours:
https://select.ticksy.com/article/12623/Best Regards, Select
Hi, I just purchased the Hazel theme, but I am unable to create the same homepage as the Violet demo with the simple full slider. Do i need to import other elements to enable this to work. I can manage all other pages, but just not able to get the homepage right. Thank you in advance
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket at http://select.ticksy.com and our support agent will gladly help to recreate Violet demo homepage. Just leave wp-admin credentials so she/he can take a closer look on your website.
Best Regards, Select
Hello,
How do we install demo 1 here – http://www.templatemonsterpreview.com/sv/67167.html
Tried importing the .zip file of the Demo 1 (Multipage) folder but didn’t do anything.
Thanks.
Nevermind, figured it out.
Hello,
Thanks for the update, please let us know if you have any other question.
Best Regards, Select
Is this version compatible with Wordpress 5.2.1 yet?
Hello,
Yes theme is compatible with the latest wordpress version, you can check that also in the theme change log on this link https://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099#item-description__update-log
Best Regards, Select
It would be helpful if you would update the Themeforst website info where it shows with versions of Wordpress it is compatible with on a regular basis. Right now it still shows 5.1.X. If you could clarify that the “X” meant 5.1.2 on their site it would save a lot of headaches and worry.
Hello,
When you software is released like in this case WordPress, some time need to pass in order that type of version is added as option to be chosen in this right panel. It is why we are not able to change it at the moment, but when this selection appears, we will do that. Thanks
Select
Hi, I have just upgraded a clients site and the new Hazel won’t allow an upgrade of wp bakery – it says ‘automatic update unavailable for this plugin’ and wants me to purchase a licence. Please assist. Thanks
Hello there,
In the latest update we included 6.0.1 version of the WPBakery plugin and there are no major differences between that version and the latest 6.0.2
Automatic update is not available with the bundled plugins we provide because we include updated version of the plugin alongside with the theme update, you can learn more about bundled plugin mechanism here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Best Regards, Select
Ok. Does your theme support Fast Velocity Minify or another minification plugin for speed purposes. This plugin is causes site issues.
And how do I get the sticky menu to work on mobile (responsive) mode?
Thanks
Hi,
No we didn’t test that plugin with our theme but from our customers experience we can suggest to use one of these in order to enhance your site speed:
https://wordpress.org/plugins/wp-fastest-cache/ https://wordpress.org/plugins/wp-super-cache/ https://wordpress.org/plugins/w3-total-cache/Also there’s no option to use sticky header on mobile, sticky is available only on desktop view by design.
Best Regards, Select
Hello I got this error after updating and I`m unable to enter the administrative Interface in wordpress.
I used the method from the documentation, Updating in wordpress by Install button is not working either.
Error thrown Call to undefined function qode_get_vc_version()
Is there any workaround to fix this ?
Thank you in advance and best regards Reiner
Hello,
We released several updates in short period of time for the hazel theme because we need to adapt it to the new wordpress coding standards inducted by themeforest. I suggest to connect with your server via ftp connection and remove core plugin from the plugins folder first. After that download new theme files from your themeforest account and update your theme and the last step is to install/activate core plugin again from the Appearance > Install plugins page.
Best Regards, Select
Thank you for responding and I´ll give it a try tonight. Will keep you informed here how it worked out. Best regards, Reiner
Everything worked out. Thank you very much and keep on the good work. Best regards, Reiner
You are welcome Reiner.
4.0.3: disappeared contact form (Contact Form 7) on the contact page
Hello,
I just tested Contact Form 7 in the local theme installation (version 4.0.3) and it’s working properly. Make sure you have installed/activated Contact Form 7 plugin and check the form again on page with the Contact Form 7 element added.
Also if you are using theme contact form template you need to install core plugin which is necessary according to new wordpress coding standards. If you didn’t installed core plugin you can do that from the Appearance > Install plugins page.
Best Regards, Select
thanks. the problem was solved by reinstall core plugin with parent theme
You are very welcome.
Best Regards, Select
Hello, I updated my Hazel theme to the version 4.0 and Wordpress to version 5.1.1. The sticky menu is now lower, as I logged in Wordpress even when I’m not logged in Wordpress. I deleted the chaches but it is still there. Could you provide any help or advice? Many thanks.
Just updated, it was all fine, the sticky menu was at the top of the page as it should be. But when I refreshed the page or I went to other pages the sticky menu drops as I logged in Wordpress even if I wasn’t logged in Wordpress.
Here is a screenshot: https://www.screencast.com/t/IAK97AYDFm
Hello,
We informed our development team regarding this issue and it will be fixed in the next theme update. Till then you can submit ticket at http://select.ticksy.com and our support agents will help you to resolve this.
Best Regards, Select
Many thanks
You are welcome.
Best Regards, Select
Hello, have you fixed that sticky menu issue on theme update 4.0.3?
Hi,
Yes this fix is included in the lates 4.0.3 version of the theme.
Best Regards, Select
Hello, I just updated the theme, now the issue on sticky menu is fixed but the contact page option has disappeared from the available templates on pages attributes! So the contact page doesn’t work.
Hi there,
This template is available in my local installation like shown in this screenshot https://www.screencast.com/t/4sVVqqy3Tc . It’s possible that you have duplicate version inside theme installation folder. Connect over ftp with your server and double check haze folder and look for another haze folder inside of it. If that is the case you will have to delete entire folder and to install theme again.
Best Regards, Select
Thank you
You are very welcome.
Best Regards, Select
Will you be updating the theme to work with WordPress 5.2? Hazel update crashes the site and resets most of the site. 
Hello,
I just tested Hazel theme in my local installation with the latest wordpress version and everything is working properly. It’s possible that you didn’t installed core plugin that is necessary according to new wordpress coding standards. Please install it from appearance > install plugins page.
Also if the issue persists please get in touch with our support at http://select.ticksy.com and provide necessary info for the WordPress and FTP admin access.
Best Regards, Select
Hi, I´m having trouble with the logo size on your theme, I have set it up to be 36 px high, but it shows small, no matter what I do, even if the bar gets taller. I even added the following code, but no luck yet:
.q_logo a { height: 36px!Important; }
humancapcr.com
Here is a screenshot using Chrome on Windows 10:
https://www.dropbox.com/s/mx5nobdfjj8baz5/zc130973c0d6465ada7c.png?dl=0I think I solved it, thank you!
Hi,
We are glad to hear that you resolved this on your own.
All the Best! Select
хахаха) 4.0.2 и все работает как надо! люблю вас, обормоты!
Hi,
Thanks for letting us know. We are glad to hear that.
All the Best, Select
Hello – just did the one click update from v3.7.1 and have an error which is showing up at bottom of the header of every page and the logo is not showing up. Can you help ASAP please?? Thanks!!
Warning: getimagesize(/wp-content/uploads/2016/05/xxxxxxx_temp-logo2.png): failed to open stream: No such file or directory in /home/xxxxxxxx/public_html/wp-content/themes/hazel/includes/qode-helper-functions.php on line 1206
Resolved. Apparently the site doesn’t like relative path url’s.
Hi,
Thanks for letting us know. We are glad to hear that you managed to fix it by yourself.
All the Best, Select
Hi, I have a problem about portfolio slider. When I prepare homepage to add portfolio slider after that appear blog page.
Hi,
This is because you’re using one of the blog page templates on the right hand side of the screen. Please choose default page template for in-grid layout of full width page template.
Select
