28333 comments found.
How do I set the font for my website to a set font i.e. Raleway? So that every page is using that particular font?
Hi,
Please check Flatsome>Theme Options>Style>Typography section.
I am looking at getting this theme, do you have any GDPR tools included?
Hi,
No, it’s not included by default. Buy you can easily integrate GDPR via a 3rd party plugin.
Hmm, Flatsome has stopped auto updating on my end, current version on domain 3.7.2, Wondering if you know how to fix that
Hi,
Try to click on the “Check Again” button in Dashboard>Updates if you have already activated Flatsome. If still doesn’t work, please take a look at this doc to learn how can update Flatsome via FTP.
Quick question, When loading the images on the page there is a fade in from black. Is there any way to remove this? Thanks in advance! (btw i dont have any effects enabled)
Hi,
Can you submit a support ticket here?
Am I only one who have problems with view refresh when changing theme options? No matter what changes I make, non of them make changes on preview. I have newest theme version, MAC OS Mojave 10.14.5. Same problem with all different browsers.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Helo,
I realy love the Flatsome Theme. I have one question: How can I set the image position in a gallery? I want to set the position to top, but i cant find any option. It would be realy nice, if you can answer this quiestion. With best regards,
MArkus
Hi,
Can you submit a support ticket here?
Hello
How can we make the sidebar sticky? I searched all the comments and you refered to “Q2W3 Fixed Widget” plugin.
The “Q2W3 Fixed Widget” is not working with this theme.
We tried few plugins and still no success. We have 1000s of products with infinite scroll, it is very much easier to have a sidebar always floating next to the products.
Thank you in advance
Cheers
Hi,
There is no sticky option for sidebars for now. But you can vote for a feature request or submit a new one here if you want to see in Flatsome.
Features got the highest number of ratings will be included in our developer’s to-do list.
Product video doesn’t show when using STACKED gallery view. Can you fix this?
Hi,
I forwarded your request to our developer team as I said above.
Product video doesn’t show when using STACKED gallery view. Can you fix this?
Hi,
I forwarded your request to our developer team.
It seems maintenance mode blocks API requests (I think XML-RPC, maybe wp-json). It would be nice if there was the option to allow these, particularly when authenticated. This particular case I was trying to connect Stamps.com before the site going live but it returned 503.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
how can I add specific product shortcode in home page?
Hi,
You can use Flipbook Element in UX Builder.
Hi guys,
Can you upgrade to WordPress 5.2.1?
I wait attentive, Regards, Toni
Hi,
Yes, you can update Wordpress. But I suggest you check on staging first.
I still haven’t get response from your support(Ticket#85843). Want to know how I can have an Add To Cart button instead of the “Quick View” effect.
Hi,
Your ticket #85843 has been replied on May 18, 1:14. Can you check your inbox and also the spam folder?
On mobiles there is a gap to the right of the site, like the site doesn’t stay full width. See screenshots.
https://ibb.co/BLLQzVV https://ibb.co/wdnrPkdHi,
Most probably there is an (or more) element doesn’t fit the screen. You can copy all shortcodes to a new test page and remove one by one until finding the one causes that.
hi
How to Resize thumnail only on product page?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I don’t understand why Messenger Chat doesn’t show up when I manually install the code but still display it normally when installing with the plugin. Does anyone have this problem like me?
Hi,
Please join our official Facebook Community to ask that our active users over 16K.
Hi,
I just want to know what causes studdering when scrolling down a page, it’s not a smooth load, it’s almost like its loading as you scroll and it doesn’t look great. I don’t have any lazy load features active. It does this also after everything loads, just scrolling top to bottom you can see it. Along with the parallax images studdering as well, not a smooth scroll. Wondering why this happens.
Thanks,
https://indulge.co.kr/Hi,
Can you submit a support ticket here?
My support ran out as you can see, do I have to renew just for this answer?
Hello, do you have any models of car sales in your subject?
Hi,
If you mean ready to use templates, no there is not. But you can join our official Facebook Community to get the opinions of our users.
Is it possible to edit the misspelled text in the woocommerce product search and make the results appear?
woocommerce search spelling correction?
I want the search to work more efficiently.
Hi,
The live search feature of Flatsome is hard coded. You need to custom code it or use another live search plugin includes that feature.
Does countdown has Evergreen Timer option? If not how to do it ? regards
Hi,
Countdown element doesn’t have an Evergreen Timer option. You can integrate it with 3 party plugins.
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