23243 comments found.
Dear Author,
Theme option Photography 3 : about us
I wanna change the icon image to an uploaded image by me.
I see this raw: [porto_info_box icon_type=”custom” icon_img=”370” img_width=”86”
icon_img=”370” is where I can change image. How should I change it to use any image here?
Hi,
That section is set using Porto Info Box element, and if you want to change the Icon with your Custom Image, Please edit the Porto Info Box element and you will find an option “Icon to Display”, set it as “Custom Image Icon” and set the image in it as per your requirements, Please see this screenshot: https://pasteboard.co/IfYJiUX.png
Thanks.
Hello.
I’ve created a Product Category item but he’s not showing as a slide I don’t know why. Can you check please?
Hi,
Please make sure that you have set the slider under Porto Product Category element as showing in this screenshot: https://pasteboard.co/IfYES10.png
If yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
is there an easy way to have a Masonry gallery on a page (not on a project or portfolio)?
never mind…I found it
Sound’s Good!
You are the best!.. 
Hi, Where can I find the ome-ads extra class? I want to change the name, Adblocker will block these images. But I like the style.
Hi,
Please edit your home page you will find Porto Inter-Active Banners under Home Page Slider and when you edit the Row of that Banners you will find the class as showing in this screenshot: https://pasteboard.co/IfTwitN.png
Thanks.
Yes but where can I change that name of home-ads? If I change it in the interactive banner to home-adds or something else the style will change and not working properly anymore. You know a fix for that?
Hi,
Yes, that is Custom CSS class set under particular element row setting for making it style, and if you want to change the class name then you must have to change it under page Custom CSS as well, Please find all same classes and change it also as showing in this screenshot: https://pasteboard.co/IfYGNkI.png
Hope this helps, Otherwise please contact us through our support system with your site WP Admin Login details so we will change it for you as per your requirements.
Thanks.
Found it thank you! I could not find it at first, but then I saw the screen options and activated the skin options tab. I changed it and it worked but now my adblocker still thinks this is an ad?? Also in the demo the three images with discount are disappearing. Do you a way how I can fix this?
Hi,
Sorry to say that but now this is your ad-blocker issue, Not the Theme issue as I already provided you with all the possible Options and you have successfully changed the classes as well, and regarding images disappeared please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Yes got it, thank you for the help and support!
Most Welcome!..
please support my ticket #49584 again, my two issue all get wrong support!
Hi,
We have already replied your ticket and solved your issues please check your ticket reply and please see this screenshot: https://pasteboard.co/IfTtoQc.png
Thanks.
thanks a lot, both problems are solved. But shop’page default CSS & JS disappear, could you help me recover it.
Hi,
Please create a fresh new ticket via our support system with your site WP Admin Login details and the issue screenshots so that our Experts will help you in solving your issues.
Thanks.
Hi,
Please go to Blocks and finds the Woo Sidebar Banner Block: https://pasteboard.co/IfSxA7e.png
edit it and change/remove the image as per your requirements: https://pasteboard.co/IfSy4Dw.png
Thanks.
is this already a mobile-first theme?
Hi,
Yes, Porto WordPress is purely a Mobile Friendly Theme, you can check our live Demo’s on your cell phone as well: https://www.portotheme.com/wordpress/porto_landing/
Thanks.
Hello,
1] I have a problem with the newsletter bar. The button is lower than the bar where you introduce your email. Where i can find the option to modify that margin? Image link:
https://imgur.com/a/nMuRKWV2] If i modify files from the theme for some minor changes, such as colors, icons or something, should i use child theme for not losing any changes after i update the porto theme or wordpress?
Thank you! Keep up the good work, big fan of you wp & magento theme
Hi,
1. Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache, It will solve your issue.
.widget_wysija_cont .wysija-submit {
margin-top: 0 !important;
}
2. If you simply want to change the color you can use Custom CSS for that and paste that Custom CSS into Theme Options >> Skin >> Custom CSS, you will not loose it when ever you will update the Theme and if you want to change some minor changes in the Theme core files then please use Child Theme for it as it will help you and will not removed when ever you will update the Theme.
Thanks.
Hi! The site is great, many customizations where you can choose from, love it. I have only one problem and that is that I use the Purchase Code on a test website and now I need it to use it in the original, I can’t since it was used. I had no idea that by uninstalling it from one I could not enter it into the other. Is there any solution for this?
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
For future references, Please read and follow the instructions written in the below given articles:
1. https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
2. https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-Thanks.
Thank u so much!
Most Welcome!..
Hi , After the last update, the homepage interactive banners got very large, looks like it is zoomed in and I cannot unzoom it, even If I change the Picture for a smaller one. Before the update It was perfect.
Hi,
It seems to be the cache issue on your site, I can see that there is some cache plugins Installed on your site, and also the server cache is enabled too, So please first remove/flush your server cache and then deactivate it and then you have to remove the site cache and finally check your site after removing the browser cache, hope you will not find the issue Otherwise, Please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi, I did the procedure a few times and nothing changed, the issue still persists. Already contacted through support and left the cache server off so you guys can work it out. Looks like this is not a cache issue, as this happened in the exact moment I updated Porto. Thank for the reply.
Hi,
OK, Now please be patience, once your ticket will resolved you will get the reply of your ticket until that please be patience.
Thanks.
does this theme have boxed layout?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress has Boxed Layout as well and you can easily set your site as Boxed by using Theme Options .
Thanks.
Hi there,
When adding Porto elements with Visual Composer (for example: Porto Carousel or Porto Lightbox) I can change the basic settings and click on ‘save changes’. But when the element is added Its not possible to change anything (the tools pencil, duplicate and ’+’-icon are disappeared. How to fix this?
Thanks
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and try to solve the issue for you.
Thanks.
Hi Got another quick question. I’m able to change font size and color on the theme option panel, however the letter spacing is not working, any ideas?
I did it trough css and it work
Sound’s Great!...
You are the best!..
Hello,
Is there anyway to remove the [...] from the excerpt. I actually want to remove the excerpt completely, but when setting it in the theme as 1 it removes it, still the dots remain. Any php code or css to remove it,
On the other hand, I need also to link the featured image to the post permalink page, is there any php code snippet to do so?
Thanks,
Hi,
Can you please provide me the Live URL of the page where you have [...] so that I’ll check it for you and if possible provide you the solution as well.
No, Sorry to say that but this is not possible with the help of Theme Options, This requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services or hire a developer.
Thanks.
At least if you could provide me with a php or css snippet to do this, would be appreciated.
NA
NA
Hi,
The [...] is added by the_excerpt() and this is the default WP function, You can read more about it here: https://wordpress.stackexchange.com/questions/162109/remove-more-or-text-from-short-post/162112#162112
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for your reply, but I have tried many code snippets including the ones you suggested and another page linked from it. They all have failed. What I think is that within the theme there is something that prevents them to work. For this I am trying to communicate this here. The same codes worked somewhere else.
Hi,
Please go to wp-content/themes/porto/inc/functions/post.php and remove the [...] from there as showing in this video: https://jmp.sh/BYgFluy
Thanks.
Thanks for your message, this just worked perfectly.
Most Welcome!..
I see on the theme that there is a new update…If I do the update, will I keep all the translations I’ve made and changes on (checkout pages , and others.. )
Hi,
Can you please tell me that have you translated using language files or by doing hard code?
Thanks.
Hi, I don’t see the available update of Porto in my wordpress. Is it normal ? My only way to update is by FTP ? Thanks.
Hi,
If you are not able to see the update available onto your WP-Dashboard then there is some restrictions from your hosting provider please contact your hosting provider for this issue.
And you can update the Theme easily by following the steps listed in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/11/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have recently purchased this theme & facing registration error while creating support account it says purchase code already in use.
Can you please share links of some books selling sites (book store) built on your theme.
Hi,
Can you please share your product purchase code via our email newsmartwave@gmail.com so that we will verify and create/reset the support account for you.
And you can check some sample sites made using Porto WordPress Theme here: https://www.portotheme.com/wordpress/porto_landing/#samples
Thanks.
HI, we have problems with wp-bakery builder with raw background image, when is image selected for raw backrund , first time works fine and after when we tried to update image background it want open pop-up for options , this is happened after last update.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi! I read the comments that say Elementor is not supported with this theme. So can I use Siteorigin instead? I really don’t like WP Bakery and I would like to get rid of it completely. For me it’s becoming a real nuisance.
Hi,
Sorry for the inconvenience regarding some third party plugins incompatibility issue, Elementor is not compatible yet with the Theme but we are planning to make the Theme compatible with it, So hopefully in a couple of upcoming Theme updates you will find it compatible with the Theme and Sorry to say that but we have not tested “Siteorigin” plugin with the Theme yet, If you want you can try this with the Theme.
Thanks.
İ updated all pluqins and pluqins.But when i try to update the pages it gives error 404 page..İ updated this too many times..Nothing happened like that..Why is that ?
Hi,
Can you please once check with default WP Twenty Nineteen Theme, and let me know the result that the issue is there with the default WP Theme or not.
Thanks.
i did before you replied..same problem.. i will check the server
Hi,
Yes, It is your WP or server issue please contact your hosting provider.
Thanks.
