1458 comments found.
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and login credentials. Our team will check and help you solve problem.
Kind regards
Hi, 1. i want to add cart count notification in header. how can i do that?
2. i want to change cart icon from header, so i have added following code .pe-7s-cart:before { content: ”\e66e”; } in theme option->general layout->custom css but nothing has been changed. kindly help me with this.
Hi,
1. Please go to Theme Option > WooCommerce > Product Detail Settings > Add to cart behavior > Slide Sidebar
2. Please change your code to
.pe-7s-shopbag:before {
content: "\e66e";
}
Kind regards
hi, i think you didn’t get my 1st question, i wanted to display count as number of item present in cart. which will display as count notification above cart icon in header. kindly help me with this.
Hi,
Please create new topic at our support forum, by default our theme still work well http://support.janstudio.net/forums/forum/themes-support/claue/
Kind regards
Is this theme compatible with WooCommerce 3.63 and Wordpress version 5.2 ?
Hi jacmiki,
Thank you for interested in our theme.
Yes, our theme compatible with Wordpress 5.2 and WooCommerce 3.6.3.
Kind regards
Hi JanStudio,
I received an email notification about updates for Claue theme (http://prntscr.com/nr9f5d)
Please guide me how to update this new version to my website
Hi,
Please follow our document http://support.janstudio.net/forums/topic/updating-the-theme/.
Kind regards
Hello, all my product is become not responsive, when I try with mobile, it’s become small but thin. I’ve juste translate something in French.
Do you know what can I do? Thank you.
Hi,
Could you create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and login credentials. Our team will check and help you solve problem.
Kind regards
I’ve reset all, I think i’ve broken CSS with a plugin, thank you. And I want to know to how can you put ‘new’ ‘hot’ ‘sale’ on product or category, and translate them to french, they are not in loco translate.
And how can I change discount percent instead word ‘sale’?
Hi,
1. Please follow our document at http://janstudio.net/claue/document/#menu-badge
and add below code to Claue > Theme Option > General Layout > Custom CSS to change text to French
html[lang="fr-Fr"] .jas-menu li.hot > a:after {
content: 'Hot';
}
html[lang="fr-Fr"] .jas-menu li.sale > a:after {
content: 'Sale';
}
html[lang="fr-Fr"] .jas-menu li.new > a:after {
content: 'New';
}
2. Please go to Claue > Theme Option > WooCommerce > General Setting > Sale Badge > Percent.
Kind regards
Hello, how can we fix some products in the menu banner?
Hi,
Could you take a screenshot describe about the issue?
Thanks
It’s like this https://prntscr.com/nqjiwf, thanks.
Hi,
The default menu doesn’t support add product to menu, you need use Mega Menu to do this https://codecanyon.net/item/ubermenu-wordpress-mega-menu-plugin/154703
Kind regards
Hi JanStudio,
I wanna comment some minor bugs and defects but which significantly affect mobile sales (most of the traffic).
1) On mobile when you have more than 1 pics of your product the user don’t have any notice or reference of that. The tipacally solution for this in te 70% of similar e-commerce is show three points at the Botton center of the product photos.
Another solution could be can choose a especific theme only for photos, for example in browser we use “product with sticky info” that its great for desktop. But this version in mobile lost the ability to show user that could see more pics. could add some solution for this, for example the three Botton points.
Or something better, there are any way to choose a specific theme for desktop (for example sticky one) and show “product standard layout” only for mobile (product layout its the best visual solution for mobile”.
2) Another little but important bugs its that “I’ve read and accept the terms & conditions *” on checkout page don’t take translation and also can’t be translate by “Loco translate” plugin. This is a problem for our Spanish store.
3) Last one instagram plugin included It’s an absolute disaster. If make constantly and very often API calls timeout of 5seconds. In the best of the time it takes about 0,5seconds in make the api call. It don take video images and instead show a EMPTY space, and also when you use the size of 150×150 the pics are shown with a horrible resolution that ruin the overall (fantastic) design of your theme and our shops.and if you use 250×250 the pics resolutions its ok but… if you have vertical photos on your instagram (the standard today) it show white space in the 1:1 square photos. A messy. And its included in your claue-addons so if we want use another decent option we can’t remove the code for this (performance problem).
Sorry for this long comment. Your Theme its fantastic, beauty and clear. But have this little flaws that in the real-world operation are really a problem. Could you help us with this?
Have a big hug!!
Hi Mickey,
Thank you for share your idea.
1. It now the product support swipe image on mobile, i see some of my customer want remove product thumbs below main image for user can see “add to cart ” button.
2. Please try go to Loco > Theme > Claue > Edit templates http://prntscr.com/npx1z7 > Sync > Save and try translate again.
3. Could you create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ and share your improve with Instagram Feed. We will include for our update.
Thank you so much and really appreciate
Hi Jan,
1) perhaps I don’t explain well. The problem is that in mobile people can swipe images but DONT know that can do it because there are not any sign of that.
In desktop people could see all images but in mobile people normally ONLY see the first image. This is a clear usability problem on you theme.
How we could improve this?
We need that people see more images posible for make conversions and sells. Could you suggest any solution for mobile users. for example show thumbs bellow image or de typically 3 dots on the only image that people see. Please review any professional shop on mobile and you could see that this is a absolutely must
Hi,
On product layout 3 and layout 4 you can add dots below the image by copy file product-image.php in claue > core > libraries > vendors > woocommerce > templates > single-product to claue-child > woocommerce > single-product and change code at line 57 like this screenshot http://prntscr.com/nqe5rv
add dots after “arrows”: true
Or wait for the next update of our theme.
Kind regards
This would be great Jan! thanks you very much!!! 
I’m going to implement it right now.
Only a last question, Do you think there are and easy way to change the default theme on mobile to “product standardart layout” only for mobile visitor?
For desktop we love the “product with sticky info” layout. But do you think that will be possible could show “product standard layout” for mobile visitors?
I will love test this because we think it could increase mobile experience, conversion of the theme. And make it must more mobile oriented and optimized.
Hi.
I’m sorry our theme doesn’t support option to use one layout on desktop and one layout for mobile.
- For sticky layout it load gallery thumbnail to show and removed main image. It hard to change layout like standard layout without the main image only thumbnails
Kind regards
Thanks for the updated, and the dots. But about the second point, The translate of “I’ve read and accep the terms & conditions *”
We make what you suggest, after two sync the translate work. But right now with the updated the translate is lost again. There is something wrong with this phrase (that also is badly translated in Loco plugin). We will repeat again the process but take in mind the bug because probably it will happen every theme updated
Hi,
I’m sorry because inconvenience. Did you have to repeat translate string “I’ve read and accept the terms & conditions *”. You are the first one report us the bug, please track the issue and let us know if it repeat one more time.
Thanks
thanks. About the dots of the image. How could show it in a better position.
Now it are show there https://prnt.sc/nuwh37, as you can see it don’t look very great. It would be more esthetic and visual correct put it a few pixels lower (to show it out of the picture) or some pixel higher – to show the dots on the Botton of the picture. But now are just cutting the picture and breaking the design line.
Hi MickeyAI,
Please add below code to Claue > Theme Option > General Layout > Custom CSS
@media only screen and (max-width: 736px) { .wc-single-3 .slick-dots, .wc-single-4 .slick-dots { bottom: -10px; }}
and change -10px with your number.
Kind regards
Hi JanStudios, I’m trying to add a custom tag in the header (for a verification. Where and how can I do that?
Hi tachevy,
Please copy file header.php in claue to claue-child and add your verification code to this file before line 16.
Kind regards
I have bought your theme and have been trying to contact you but your support seems to be too hard to get to. When tryiing to register in the help desk i cannot even get a password for my account. Everytime it says “Your password reset link appears to be invalid. Please request a new link below.”. Please check it and fix it as i need your support. My email is : gnikolaev11@abv.bg
Hi Gnikolaev,
Thank you for choose our theme.
Our team check and send login credentials to your email, please check.
Kind regards
Hi
How can i add Quantity word in front of the Quantity number. Please check this link : https://prnt.sc/nniau7
Thanks
Hi,
Please copy file quantity-input.php in claue > core > libraries > vendors > woocommerce > templates > global to claue-child > woocommerce > global
and add below code to line 28 like this http://prntscr.com/nnimnk
<label class="fl mt__10 mr__10"><?php echo esc_html__( 'Quantity', 'claue' ) ?></label>
Kind regards
Hi JanStudio,
Between slides and posts with a little space will make it more beautiful (http://prntscr.com/nn0r0v)
Help me fix it
Hi,
Please add below code to claue > theme option > general layout > custom CSS
.jas-blog-slider { margin-bottom: 30px; }
Kind regards
Also, how do I add text above my products on my category page? I can’t figure it out.
Hi,
By default it show category description in Page Title Heading http://prntscr.com/nmwplp
you just need to add category description.
Kind regards
Hi,
Please add below code to claue-child > functions.php
/* move category description below products */
add_action( 'wp_head', 'remove_my_action' );
function remove_my_action(){
remove_action( 'woocommerce_before_main_content', 'jas_claue_wc_page_head', 15 );
}
function jas_claue_child_wc_page_head() {
if ( ! cs_get_option( 'wc-enable-page-title' ) || ( class_exists( 'WCV_Vendors' ) && WCV_Vendors::is_vendor_page() ) ) return;
$title = cs_get_option( 'wc-page-title' );
$output = '<div class="page-head pr tc"><div class="jas-container pr">';
if ( is_search() ) {
$output .= '<h1 class="mb__5 cw">' . sprintf(__( 'Search Results for: %s', 'claue' ), '<span>' . get_search_query() . '</span>' ) . '</h1>';
} elseif ( is_shop() ) {
$output .= '<h1 class="mb__5 cw">' . esc_html( cs_get_option( 'wc-page-title' ) ) . '</h1>';
$output .= '<p class="mg__0">' . do_shortcode( cs_get_option( 'wc-page-desc' ) ) . '</p>';
} else {
// Remove old position of category description
remove_action( 'woocommerce_archive_description', 'woocommerce_taxonomy_archive_description', 10 );
$output .= '<h1 class="cw">' . single_cat_title( '', false ) . '</h1>';
//$output .= do_shortcode( category_description() );
add_action( 'woocommerce_before_shop_loop', 'woocommerce_taxonomy_archive_description', 40 );
add_action( 'woocommerce_before_shop_loop', 'woocommerce_product_archive_description', 40 );
}
ob_start();
$output .= ob_get_clean();
$output .= '</div></div>';
echo wp_kses_post( $output );
}
add_action( 'woocommerce_before_main_content', 'jas_claue_child_wc_page_head', 15 );
and add below code to claue-child > style.css
.term-description {
display: block;
width: 100%;
max-width: 1170px;
margin: 30px auto 0;
}
.term-description p {
margin: 0;
}
Kind regards
Hi,
I made two sub-categories for my products. I added them to my main menu under the main-category which works fine. However, when I click on one of the sub-categories, it shows the main-category under the main menu (see picture).
https://gyazo.com/dd97b0ff3826ecd85908a47be49de596How can I get the two sub-categories to show where it says ‘Apple Watch bandjes’ now, under the main menu.
Thank you!
Casper
Hi Casper,
Please go to Appearance > Widgets > WooCommerce Categories Menu Sidebar and follow this screenshot http://prntscr.com/nmwo6u
Kind regards
Hi, On product listing page i can not see color swatches for some products, all are variable products also this setting is already made WPAddon > Variation Swatch > Show on list > On. kindly look into this.
Hi,
Please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/. We need more check before give you solution.
Kind regards
can i set same image hight in product list page?
Hi, Could you send us your site url, we will check and give you solution.
Thanks
Hi,
Please add below code to Claue > Theme Option > General Layout > Custom CSS
.product-image img { min-height: 360px; width: auto; }
Kind regards
PRE SALE questions here:
I saw you added WPML support. Where can I see how to switch languages?
Also, I noticed the velocity of the demo is pretty slow. Do you have a live example, a real ecommerce made with this theme to test?
thanks!
Hi,
Thank you for interested in our theme.
1. We don’t install WPML on our demo so you can’t check language switcher but our theme compatible with WPML and confirm by WPML team https://wpml.org/theme/claue/
2. You can see some real e-commerce site using our theme
https://jewish.shop/ https://cutlersonline.com/ https://www.consciouscrafties.com/handmade-gifts/ https://lekirk.dk/ https://lyki.dk/ https://klynn.vn/ https://look.ir/ https://www.veronia-shop.skKind regards
Hi Team. Can I update the Wordpress 5.2? My current Claue version is 1.5.6. Any information will be appreciated. Thanks!
Hi,
Yes, you can update WordPress to 5.2
Kind regards
Hi, m facing issue while updating any product information. i wo’t be able to save anything related to product information. kindly look into this
Hi,
Could you please create new topic on our support forum at http://support.janstudio.net/forums/forum/themes-support/claue/ with your site url and login’s credentials. Our team will check and help you solve problem.
Kind regards
Also, how can I get a little arrow to show next to the ‘shop’ in my header menu, since it has multiple sub-categories, it only shows these when I hover on ‘shop’ now.
Hi,
Please add below code to Claue > Theme Option > General Layout > Custom CSS
.jas-menu > li.menu-item-has-children::after {
position: absolute;
font-family: FontAwesome;
content: "\f107";
right: -12px;
top: 50%;
margin-top: -12px;
}
Hi, I just changed my header and now the logo seems to be very small. Also in the ‘sticky header’. How can I make it a bit larger? I tried using the ‘retina logo’ which is bigger but that doesn’t work. Also, how can I move the ‘Hoofdpagina’ & ‘Shop’ in the left menu more to the left and the same on the right side?
It looks like this now. https://gyazo.com/fc3ffb53d52a8dcce92761646b99cb59Thank you!
Hi,
Could you please create new topic on our support forum at http://support.janstudio.net/forums/forum/themes-support/claue/ with your site url and login’s credentials. Our team will check and help you solve problem.
Kind regards
