59 comments found.
Buy your theme but I can not import the demo, every time I try it closes my wordpress session, the warning does not disappear and the demos files are in the url THEME / inc / import
I do not understand what happens, I need support urgently ..
Hi, can you submit a ticket at https://themelexus.ticksy.com/, our support team will help you with the demo import asap. Thanks.
Live Preview is broken.
Thank you for your feedback, i will check my demo now
Hi i want to test it before buy that’s way would u mind to send me a trial versiyon for 1 week with every features included and work? if yes so u can send me the download link. Thanks a lot mate.
Hello mate, sorry, we dont have a trial viersion.
ok I bought thanks mate just I wanna know about what for we do need using Mailchimp
r u there ?
Hello Mate, you can ref link : https://www.youtube.com/watch?v=Ci1gWjMwaMY hope it help!
how can I remove search icon and modal ? I meant from where ?
also Reiter and login bar
@themelexus im still waiting for answers and help
why u don’t answer to my questions mate ? cause I bought with support but u don’t answer on here and on live support.
Hi there,
With technical issues, you should create a ticket to our support team for quick help. https://themelexus.ticksy.com
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
In this issue, you can use a custom CSS code to hide them (paste to Customize > Additional CSS):
.opal-header-right .search-box-wrapper { display: none; }
opal-topbar .list-inline {
display: none; } Kind regards!
Hi, I would like to see how a couple of things are implemented here before purchasing for a client project. Can I get access to a trial version as well?
I’m specifically interested in seeing how the 360 function is integrated and if I can build something that allows the user to select and spin multiple products from the same module.
Hi mate, I can send you a trial version, please send me your email. Thank you.
Dear support,
I’ve some interest about this template. Anyway, I want to try it before to buy it. Do you have a refund policy if this template isn’t working as well as wanted ?
Thanks for feedback
Hi mate,
I can send you a trial version, please send me your email.
Thank you.
I purchased this theme 2 days ago an I’m having trouble importing the sample data. Documentation is out of date. I posted a support request 2 days ago and no one has responded. Has this theme been abandoned by the author? Is it no longer being updated? Here’s my support request. https://themelexus.ticksy.com/ticket/1880720/
Really so sorry for replying late, we just had a holiday.
We will check and answer your problem.
Thank you.
I’m sorry, but I am no longer interested in your theme. It took you over 7 days to respond to my request for support and you only responded once I requested a refund. I just want my refund. I have no interest in trying to fix your template.
Please provide my refund.
Sorry, we will refund for you.
Thank you.
KingComposer not working with Wordpress 5. I just get a textbox of shortcodes. No way to edit in the composer. Please help.
Really so sorry for replying late.
Plugin KingComposer is not compatible with wordpress 5.0, please use the older wordpress version and wait for the plugin to update
Thank you.
Does this theme support WPML?
Hi mate,
Our theme fully supports WPML plugin
Thank you.
I was wondering where would the top right view cart and checkout buttons be?
Hi. You disappear on your website or how? You can send us an email to themelexus@gmail.com and provide us url website + admin account. We will check and support you. Thanks
Had the theme for 2 years now, love it. But I cannot get the “Sale” label to work on the navigation. All the others work (hot, featured and new) but the sale label doesnt work. It doesnt print the word “sale” in the HTML and even when i edit it by hand, the text label sale wont work. if I change it to text-hot it works. So sale is broke 
Hey zachtdavis! Thanks for your question. Because you used our theme for 2 years so you expired your support package. If you want to continue our support, please extend your support license:https://wpopal.ticksy.com/article/7711/. Please follow this guide. Then submit a ticket to our system. We will help you to solve everything. https://themelexus.ticksy.com/
nah
disregard
Hi heyepic! Please tell us your problem on this theme which make you unsatisfied. We will check and support you. Thanks
Hi,
I could not download the demo. I click on the button. but I get the same warning message.
“No avairiable package for installing sample demos. Please click above sample to get it into your server, the sampel will appear to replace this warning!”
Hi mate! Thanks for your comment. You can check your host, it allows to attach files in the import folder. If not, please submit a ticket to our system and attach your website info there. We will check and help you to install data demo. https://themelexus.ticksy.com/ Best regard!
Hi, is there demo content in the package
Dear mate,
Yes, Please install template then import data sample . It will the same demo.
Thank you.
having trouble with the King Composer Plugin not having the Dashboard icons
Dear mate, Thanks for your comment. Pls submit a ticket to our system then send me some screenshots with description please.. Our technical team will check and support you Thank you.
Hi wondering if the PSD comes with the theme and logo font?
Hi, when you buy our theme, if you need we will send PSD and info for you,
Congratulations for the theme, a question pre-purchase: You can activate the fixed menu with the logo on the left? Where can I see a demo?
hi, it’s possible, If you bought theme, we will customize logo and menu for you.
Is this theme easy to convert to affiliate site?
could you send me refer link? i will respond you
Hi,
After the last Woocommerce update, there is a conflict with WPOPAL Framework For Themes plugin. When the plugin is activated the variation images of a variable product won’t work anymore. When deactivating this plugin, the images do show up, but then some theme blocks aren’t working anymore. Is there a solution available so that WPOPAL isn’t conflicting with variable product images?
Dear
Thank you for contacting us
Please send with admin + ftp information to ticket system https://themelexus.ticksy.com/
Our technical team will check and help you.
How do I change the default container width? There is an option in KC general settings and I set it to 1300px but the container width remains 1170px.
never mind, I fixed it with some custom css, but this should be fixed
You are amazing! Thanks and let me know if you need another assistants!
Hi! Does this theme include/support .po files for translation of built in theme strings? (e.g. for translation with https://poedit.net/). Thanks!
This theme has support .pot file language, You can use Loco Translate to translate other language. Thanks for interested in our theme.
Ok thats great, thanks for the swift reply!
