447 comments found.
Hi There, I’m using this theme again for a rebrand of one of my sites, but I am having huge issues importing the demo content (for 3 days now) where it hangs on 60% and doesn’t move. Everything in the PHP options is set to the highest, with 300 seconds for server time out, I’ve spoken to my hosting and increased the CPU memory which is no longer maxing out. What is going wrong? I’ve tried just installing the widgets and it’s still doing the same thing! Any help is greatly appreciated.
Hello,
Thank you for using our theme!
Please make sure that you are following the steps from this article.
If that does not help please refer to one of our other articles on this subject.
If none of these help please submit a ticket to our support forum, include your website URL along with wp-admin access and one of our support agents will surely be able to assist you with this matter.
Thank you in advance!
Support
Select Portfolio part of
Qode Interactive
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Thank you, it did not work in the end and I just imported the options, everything else I set up manually (which was fine)
Is there a way that I can make the background of the top menu/header an image rather than a colour?
Thanks!
We are happy to hear that everything is working properly now.
There is no option within the theme to place an image within the header, however you could set it using simple custom CSS or by setting a page title area and using simple CSS to make it sticky.
If you need assistance in doing this please submit a ticket to our support forum, include your website URL along with wp-admin access and one of our support agents will surely be able to assist you with this matter.
Thank you in advance!
Support
Select Portfolio part of
Qode Interactive
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Hello there, I followed the instructions to setup a sidebar on the woocommerce shop page.
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002245937-How-To-Set-Up-The-WooCommerce-Shop-Category-Sidebar-On-Your-Sitewhile it works on the shop page itself it doesn’t work on the category pages. the category page does not inherit the sidebar setting from the shop page
How do i setup a sidebar on the woocommerce category pages.
thanks & greetings kca
Hello,
Thank you for using our theme!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
If you experience any issues with submitting a ticket to our support forum, please send an email to helpcenter@qodeinteractive.com in order for our support staff to be able to help you further. Also, make sure to include your purchase code in the email.
Thank you in advance!
Support
Select Portfolio part of
Qode Interactive
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Having a strange issue with the menu order not saving. Certain items default to these certain positions no matter how I drag them around. Disabled all plugins down to the core ones even some of those are disabled but still have the issue. Any idea?
Hi there,
Thank you for reaching us.
Please reach us at support@select-themes.com with your site url, your wp admin credentials, your purchase code and a screenshot of this thread so we can investigate on this further.
Support
Select Portfolio part of
Qode Interactive
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How do I install google analytics (copy the tracking ID)
Hi there,
Thank you for reaching us.
Please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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I enabled a side bar on a page but I would like the sidebar and content to both be in grid.. how do I accomplish this?
Hi there,
If your page template is not full-width and your sidebar is set to appear on your page, then the content and your sidebar should fit inside the predefined width of the grid. If you don’t have a sidebar, then the content will stretch to the full width of the grid. Content with sidebar in grid: http://prntscr.com/pbm06x Content in grid without sidebar: http://prntscr.com/pbm0jzIf this is not the case on your site, please provide your site url so we can investigate on this.
Support
Select Portfolio part of
Qode Interactive
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hello, there’s a malfunction of the Vertical Sliders, once selected the slider on the right (or on the left) doesn’t allow me to select the slider on the left (or on the right), in addition, once I’ve selected one side, it no longer allows me to modify it, so I can’t work on it, I also tried to import a demo but it makes me the same error.
My support for this item is expired, can you help me anyway? Please it’s urgent Thank you
Hi there,
The WPBakery version that comes with our last theme update has this bug.
Please reach us at support@select-themes.com with your purchase code and a screenshot of this thread and we will provide you with the latest version of WPBakery.
Support
Select Portfolio part of
Qode Interactive
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Hy i purchased the capri theme this week and now it shows me that wpbakery and layer slider needs an update. Unfortunately the license included in the package is not working can you provide me a separate key or what can I do? Thanks for help
Hi there,
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don’t have to activate them and they’ll work for you regardless of that.
In the following text we’ll explain how the bundled plugins work:
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-PluginsPlease submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will provide you with the latest versions of these plugins.
Support
Select Portfolio part of
Qode Interactive
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I always get the ERROR that my message could not be sent … Contact page. Can you tell me that I can not send messages via the contact form
Hi there,
We see that you posted a ticket, and it has been answered. You can check it on this link: https://select.ticksy.com//ticket/2101341/Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate we could keep this conversation over there. Thank you.
Support
Select Portfolio part of
Qode Interactive
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Where is there an answer please ???? https://select.ticksy.com/ticket/2101341/
Hi there,
We are really sorry about this oversight. Please check now, your ticket has been answered.
Support
Select Portfolio part of
Qode Interactive
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How does the poedit translate works? This theme has very much problems with translate options…
Or tell me how can i translate on simply way…
Please answer as soon as possible. Any way however to translate anything on this theme.
Hello,
Please, reach our support team at https://select.ticksy.com and they will assist you with any doubt you have.
Best, Select
is the category filter only available on pages? I would like to have the filter also displayed on portfolio pages.
Hi there,
You can use category filter for the portfolio items in portfolio list element like shown in the screenshot https://www.screencast.com/t/v3L8DLr6Hb
Best Regards, Select
I am well aware of that. I would like to use this filter in PORTFOLIO content if possible. If not what could you do there. Is that your serious you took a day to give me a wrong answer!
Hello,
We are sorry for misunderstanding, if you want to add portfolio list element to the portfolio single page you can use portfolio custom template like shown in the screenshot https://www.screencast.com/t/vWuscGzG3rDm
It will allow you to add any element to the portfolio content with the page builder that you need to activate by navigating to Dashboard > WPBakery Page Builder > Role Manager > choose a role > set Post types to Custom > check the post type portfolio in order to activate page builder.
In this way you will be able to add portfolio list to the portfolio single content with the filter enabled.
Other than that there’s no other possibility to use filter in the portfolio single pages.
Best,
Select
is there any way to display portfolio categories on portfolio pages.
is there any way to display and click on portfolio categories on portfolio pages
Please, for any further assistance, open a ticket at https://select.ticksy.com and include your website URL with wp-admin access and our agent will gladly assist you with anything that could be done within our theme.
best, Select
i did it now.
We located one ticket from you that is answered already.
You could check response on ticksy.
Best, Select
Are you serious? PRIVATE TICKET # 2022466 … you wanted me to open a new ticket with my access data and that’s what I did. Please check it and help me.
Hi there,
Support agent is informed and your other ticket will be answered as soon as possible.
Best Regards, Select
Please Check PRIVATE TICKET # 2022466… Thx
Hi there,
Support agent is informed and your ticket will be answered as soon as possible.
Best Regards, Select
So what is that? That does not look like the original on the demo site …. I must confess that I regret the purchase of this tema … A simple category filter is not even available.
Hello,
Support agent answered on your ticket. He provided you with solution on how to use filter on portfolio single. This isn’t something that is showcased in theme demo, and it is normal that it won’t look the same as on regular page especially when you are using left menu instead of top menu. If you want layout on some page like showcased in theme demo, for example this one https://demo.select-themes.com/capri1/gallery-three/ just reply to your ticket and provide a link to demo page, so support can clearly understand what you need to achieve.
Best, Select
We are having the same issue as FoxesBlog, we have had to restore twice and it is not related to the way the theme updates via Envato Market. Our hosting provider also informed us that the Core Plugin for your theme is failing. Please advise us on what we should do as it looks like we are not the only ones with the same issues.
Hello there,
Please try to follow this update procedure in order to solve this, since this is major update and we had to move some of the theme functionality to the core plugin according to new wordpress coding standards you need to update your theme using ftp connection.
1) Navigate to wp-content/plugins folder and delete current core plugin
2) Download latest theme files and overwrite your wp-content/themes/capri folder in order to update your theme
3) Install latest core plugin from the Appearance > Install plugins page.
Best Regards, Select Themes
We have done as you asked, and fortunately enough we created staging sites, both of which broke after following your directions exactly. That being said, we expect some assistance with this error and need for you to fix it ASAP… please do not take offense to this message but this is wasting so much time and unfortunately I had to charge my client for my time spent on multiple attempts at updating your theme, and your way simply does not work. Please advise us on what the next step is, do we pay for support which is $42 dollars so you can then use your time to fix your theme. We do love your theme, and this is the first issue we have ever had like this and have confidence you will fix it.
Hi there,
We would need to take a closer look on the issue that you are experiencing, since you think this is theme related please contact us at support@select-themes.com and provide ftp and wp-admin credentials so our support agent can go through troubleshooting process.
Best Regards, Select
FYI this message was sent to your support team yesterday which is one of many and no one has gotten back to us. Please help: SEO is gone and your shop is gone. The shop page doesn’t work at all and when I entered the URL I got a result that looks horrible (it is a website within a website). WE need this fixed ASAP now the website is being indexed without SEO which means the impact to my client’s business can be devastating. Should we restore our website since your updated are breaking the site?
Hi there,
If the mail is sent we will try to answer as soon as possible in order to troubleshoot this issue.
Best Regards, Select
Hi There, I’m having issues with your latest update, at first I thought it was because I was on an older server with a lower PHP version, but I tried on another site (7 and higher) and it’s still having the same issue. I didn’t get a screen grab as I restored both sites to the old versions, it was too urgent to wait.
It seems to be the select core plug in is failing in the update. The update screen in the envato market is fine and as soon as you navigate away it comes up with errors and the site is only accessible via FTP or the cpanel.
Is this a known issue that you are working on? I use several of your themes and I will hold off updating any of them if they are not going to work properly just yet.
Thanks
Hello,
I tested Capri theme in my local installation but couldn’t replicate issues you described. In latest update we had to do some major changes in the theme and relocate some of the theme files into the core plugin according to the new wordpress standards inducted by themeforest.
It’s possible that theme didn’t update successfully using envato market plugin so I suggest to update your theme using ftp connection with your server.
If the issue persist please contact us at support@select-themes.com and provide wp admin and ftp credentials so we can try to update theme for you and see if there are any issues.
Best Regards, Select
Ok thank you, would you recommend updating the wordpress version prior to updating the them or the other way around? I wish I took some screen shots! There were specific lines of code that were broken in the warning dialogues.
Hi,
Wordpress update is not related with our theme update so you can do both way around but don’t forget to install core plugin after the theme update. You can install it from the Appearance > Install plugins page.
Best Regards, Select
This has done it again, and I updated via FTP rather than the envato market plug in, the issue is the theme and it’s taken me hours to fix, please amend your theme so that it can be used…. I’m currently restoring from a back up from the week prior (for the second time) to actually be able to access anything. It appears that others are experiencing this as well?
Hello,
Since you consider this is theme related issue and we noticed your support expired we suggest to contact our support agent at support@select-themes.com to take a closer look.
Best Regards, Select
I don’t see why I have to purchase support for something that is an issue within the theme and is a problem for other people? The below advice for fusedmarketing seems to have worked, I’m not sure why you just couldn’t give me the same advice?
Love all your themes and appreciate that they are usually very well written, I would however suggest taking a look at why this failure is happening. So far this has cost me about 17 hours of installing in several different ways every few days to check if it’s finally going to work only having everything break and then having to restore the site from a back up.
Thnx
Hi there,
Sorry for misunderstanding, we direct you to the support mail because you don’t have active support and we tend to help our customers with some tips when they struggle to apply major update even without support period active.
Also we explained in the previous post that you need to install latest version of the core plugin that is necessary according to new wordpress coding standards so it’s the same advice as we suggested @fusedmarketing.
Best Regards, Select
Hi there, this has since broken again and nothing will get off the 500 error, despite re-loading the site from a previous restore I did before any updates. If need be I can renew support, but there is no wp-admin to access now, only FTP and C-Panel, eek!
Hi there,
You can connect with your server directly using ftp connection and some ftp client like https://filezilla-project.org/ and then delete theme installation folder from the wp-content/themes, also you need to delete core plugin from the wp-content/plugins folder and you will get wp-admin access again. After this you will be able to install the theme and all required plugins through admin panel. You won’t lose any site content because it’s stored in the database.
If you continue to have problems with this please submit a ticket at http://select.ticksy.com and prvodie ftp and wp-admin credentials so our support agent can help you.
Best Regards, Select
Hi,
I have puchased the theme a year ago and use it for my e-commerce website. The WP Bakery plugin is not working anymore (apparently the plugin needed to be uptaded). I followed the comments here to see how I could fix the issue (https://select.ticksy.com/article/11737/) and now I just created an internal error on my whole website by adding a line in my .htaccess (SubstituteMaxLineLength 10m)!!! How am I supposed to fix this plugin and HOW can i remove this line in my .htaccess knowing that I don’t have anymore access to the dashboard in wordpress
Hi,
You can change .htaccess file by accessing files over FTP https://filezilla-project.org/ directly on your hosting account. If you don’t have access you should contact hosting service provider.
If you have both WordPress and FTP access and you need help with this just get in touch with our support by submitting a ticket at https://select.ticksy.com and provide login details in your ticket.
Best Regards, Select
Hi guys, if i need to add a custom font outside of google fonts how i can add it ??
Hello,
You might want to check this article out – https://select.ticksy.com/article/9635
If you have any further questions, please submit a ticket on our support forum https://select.ticksy.com/ and one of our support agents will assist you.
Select
Hello!
After installing the theme and plugins, I still keep the messages that LayerSlider WP & WPBakery Page Builder require activation. How do I do this? I already installed the Envato Market plugin.
Thanks!
Hello,
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don’t have to activate them and they’ll work for you regardless of that. You can read more about this here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-PluginsSelect
Hello,
Thanks for the quick reply. Can I simply ignore these messages? I am still able to make fully use of the theme despite these messages?
Hi,
Yes, you can ignore activation messages and your plugins will work regardless of that.
Select
Hi! I can’t seem to get the “capri” word off of my header, is this fixed? Or editable?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Select
Hi! I’m having a difficult time getting my menu to appear on the home screen/entry page. Any suggestions?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Select
Hello, Im loving the theme so far. Would it be possible for you to provide the instructions on how to create a one page with Peach and how the instructions on how to anchor each page? Thanks in advance.
Like this demo for example. Is there a template? or Instructions on how to achieve this with Peach?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
In the meantime, perhaps you can find the answer in our official manual.
Best,
Select
Quick Question – What font are you using for the default logos?
Hello,
This should be – https://fonts.google.com/specimen/Montserrat
If you have any further questions, please submit a ticket on our support forum https://select.ticksy.com/ and one of our support agents will assist you.
Select
Thank you
You are welcome!
Is the current version compatible with the newest version of WooCommerce I am getting a message to update (3.5.5 details or update now). Please advise, thanks by the way… love this theme!!!!
Hello,
We recommend waiting until the next theme update before updating WooCommerce.
Happy to hear that you love Capri 
Best, Select
