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Do not worry if you are unable to update your server configuration due to hosting limit, you can use "Alternative Import" method in Demo Content import page.

Hi,

This is because of your server restrictions, Your server not allowing your site to communicate with out internal server please once try after removing all sorts of server restrictions and also with alternative Import as well I am sure your issue will solve otherwise please contact us through our support system with your site Admin Login details so we will Import the particular Demo for you.

Thanks.

I have install all the latest version of the theme and updates. I tryed everything there is in the book the problem is that there is a conflict from a script I added on Javascript Code.

<script> <script src=”https://scripts.bestprice.gr/badge.js” async=”true” data-float=”left” ></script><noscript>BestPrice.gr</noscript> </script>

and I cant remove it now, I delete it then I try to save and I cant! so I need to do it manualy from ftp but I have no idea were this scrict from the settings>skin>Javascript Code is? please tell me were it is to delete it manualy

Hi,

This is being proceed by using render() function and it has been running under file wp-content/themes/porto/wp-content/themes/porto/inc/admin/ReduxCore/inc/fields/ace_editor/field_ace_editor.php So you have to Customize it as per your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/08/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please add the following code in /themes/porto/functions.php and refresh your site.

Then it will remove JavaScript code from theme options.

After that remove this code, then go to theme options and check if js code was removed.

add_action( 'init', 'remove_js_code' );
functionremove_js_code() {
    global $porto_settings;
    $porto_settings['js-code-head'] = '';
    $porto_settings['js-code'] = '';
    update_option( 'porto_settings', $porto_settings );
}

Thanks.

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.single-product a.woocommerce-write-review-link {
    display: none !important;
}

Hi,

For Tool Tip color change, Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

#header .tooltip-icon {
    border-color: green !important;
}
#header .tooltip-icon i.fas.fa-exclamation {
    color: green !important;
}

For Social Icons color and Style change, Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

#header .header-top .share-links>a {
    color: #000 !important;
    background-color: #fff !important;
    border: 1px solid #fff;
    border-radius: 100% !important;
}

And if you have any query remaining then please generate a ticket via our support system.

Thanks.

Thanks a lot! It’s working now with these custom code

Most Welcome!

Hi,

1. As you know Porto WordPress is also compatible with WooCommerce plugin and it is also included in the Theme Package as well, So you can easily restrict the users for purchase before creating an account by using WooCommerce Setting: https://pasteboard.co/IghHS7b.png

2. Sorry to say that but we have not tested this plugin with the Theme yet, but if you want you can try this, we have not heard any confliction between these 2 plugins.

3. Again, Sorry to say that but there is no Option in the Theme nor in the WooCommerce setting so you have to use any third party plugin for it or it requires Customization.

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/04/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please make sure that you are using the very latest version of the Theme and WP,

And Please make sure that you are using the very latest version of the Plugins like WP Bakery and Porto Functionality, If not then please update those first and check your site after removing the browser cache.

If the issue will not solve then please try once after deactivating all the third party plugins and check your site after removing the browser cache, Hope your issue will solve and then again activate all the third party plugins one by one and check which one is creating an issue on your site.

IF still the issue will not solve then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue foe you.

Thanks.

Thank you for the quick response, but I’m afraid it was not helpful. I looked in the code for Porto Functionality and realized that Page Skin Options only show if “Show Content Type Skin Options” was checked in Theme Options. I re-enabled this and Skin Options reappeared. It would be nice if this were easy to find in the documentation somewhere.

Hi,

Sound’s Good!
That you have managed to solve your issue by yourself..

You are the best

And we are working on the new Theme Documentation update and soon you will find the new Documentation as well and you can contact via our support system as well.

Thanks.

Hi,

I have just tested your site and it is working perfectly fine at my end please see this screenshot: https://pasteboard.co/IgbEEg4.png
It must be the cache issue at your end nothing else.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, You can easily show the product short description on shop/category pages by using simple Theme Options, You can check it on my test site as well: http://hubdatasolutions.com/pearl/porto/shop1/shop/

No, Sorry to say that but there is no Option for Image Carousel on Shop/Category pages but there is an Option in the Theme for changing the Image while hovering over the product image on shop/category pages.

Please check our all Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/

Thanks.

Hi,

First of all please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
And then follow the steps showing in the Complete Installation Guide of Porto WordPress video here: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
I am sure you will not find the issue and if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and Install the Theme for you on your site.

Thanks.

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Hi,

We have not tested this plugin yet with the Theme, If you want you can try this, You will find all the third party compatible plugins list with the Theme confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Thanks.

Hi,

Please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.

Thanks.

Thank you! I’ve created a ticket.

Hi,

Now please be patience, Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST once your ticket will resolved you will get the reply of your particular ticket.

Thanks for your understanding.

Hi,

Please update the Theme to the very latest version 4.11.3 and also update WP Bakery plugin as well and then check your site after removing the browser cache.

Please download the latest plugin from this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution and delete the old version of the plugin from your site and Install this latest one it will work for you.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/03/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please download the latest plugin from this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
and delete the old version of the plugin from your site and Install this latest one it will work for you.

Thanks.

Thanks a lot.

Most Welcome!

Please ignore this last comment I have solved the issue

Sound’s Great!.. You are the best

Hi,

If you could notice the Menu is not only working on the home page in mobile but working on all the other pages.

Please edit your home page and scroll below you will find Skin Option for the page and under Skin Option you will find Custom CSS and Custom JS options, and you will find the Custom JS under it, So just remove it and save changes and check your site after removing the mobile browser cache: https://pasteboard.co/Ig2DsPA.png

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/05/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

AMP stands for Accelerated Mobile Pages and it’s a project made by Google and Twitter that aims to offer fast loading mobile pages and enhance website mobile performance.

You have to Install AMP on WordPress there is no link with the Theme.

Please read the below given articles:

1. https://mekshq.com/faq/what-is-amp-and-how-to-use-it/
2. https://ampforwp.com/tutorials/article/configuring-amp-options-settings/
3. https://kinsta.com/blog/google-amp/

Thanks.

Hi,

Sorry to say that but there is no Option in the Theme for this nor in WooCommerce Plugin, This requires Customization.

Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

Thanks.

Hi,

This seems to be the cache issue at your end nothing else. Something like CDN is enabled on your server as well, Please contact your hosting provider and ask your hosting provider to first flush and then deactivate all sorts of server cache from your site, Then you have to remove your site cache and then deactivate all the cache plugins from your site and then finally check your site after removing the browser cache, Hope you will not find the issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/02/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.