Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-col .woocommerce-loop-product__title {
    white-space: normal !important;
}

Thanks.

Thank u so much is there any chance I can make them more bold please ?

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-col .woocommerce-loop-product__title {
    font-weight: 700 !important;
}

Thanks.

Hi,

Please use this plugin: https://wordpress.org/plugins/duplicator/
for migrating your site from one domain to another, and if you are migrating the site manually then please contact your developer, as the migration of the site is not included in the Theme Support package, It requires Customization, and if you want our paid Customization services, you can contact our Customization team.

Thanks.

Hi,

The Speaker is basically the Member Custom Post Type, Please use this plugin: https://wordpress.org/plugins/simple-custom-post-order/
and you have to change the order of the Speakers from WP-Dashboard >> Members and it will automatically change to fronted as well.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/05/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Yes, Please download the latest theme German for Germany language translation files from the below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and select the site language as German for Germany Language and finally save changes and check your site after removing the browser cache.

Thanks.

Thank you very much! +)

Most Welcome!..

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but we have not tested the “Woocommerce subscription payments plugin” with the Theme yet, but if you want you can try it, You can find the list of all the third party plugins compatible with the Theme confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Thanks.

thanks

Most Welcome!

Hi,

You have to use Custom CSS for changing the size of the breadcrumbs, Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the font size value in the given code as per your requirements.

.page-top ul.breadcrumb>li {
    font-size: 20px !important;
}

Thanks.

Thank you so much!

Most Welcome!..

Hi,

This issue occurs when your server requirements not meet with the latest Theme minimum requirements, So please first make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
and then follow the steps showing in this Complete Installation Video Guide of Porto WordPress for Installing the Theme and Importing the Demo: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Hope you will not find the issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

This issue already reported on WP forum many times, and many of the peoples also solved it as well, Please read and follow the instructions written in the below given thread or contact the plugin author which is creating an issue on your site.

1. https://wordpress.org/support/topic/the-site-is-experiencing-technical-difficulties-please-check-your-site-admin-em-3/
2. https://wordpress.org/support/topic/wordpress-error-the-site-is-experiencing-technical-difficulties-2/
3. https://wordpress.org/support/topic/the-site-is-experiencing-technical-difficulties-4/
4. https://wordpress.org/support/topic/site-is-experiencing-technical-difficulties/

Hope it helps.

Thanks.

1) Disabled almost all plugins. 2) All plugins and theme’s addons / functionality is up to date 3) Removed browser cache and wordpress cache

This only happens on inner pages but not on homepage and only appeared after latest update.

Issue still not fixed.

I noticed another thing.

It ONLY HAPPENS if the page is /product-category/. It never happens on any other pages, but if the visitor is on any /product-category/ page then the menu dissapears.

Hi,

I have tested on every page of your site and it is working perfectly fine at my end please see the below given screenshots, It must be the cache issue at your end nothing else.

1. https://pasteboard.co/IgVPjiF.png
2. https://pasteboard.co/IgVPfJJ.png
3. https://pasteboard.co/IgVPkQE.png
4. https://pasteboard.co/IgVPq6Q.png
5. https://pasteboard.co/IgVPslN.png

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/03/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

On Two of your sites: https://tiweb.cl/porto/ & https://babiloniagarden.cl/ you are using the very old version of the Theme, If any one from them you are facing the issue then please update the WP, Theme and Plugins and check your site after removing the cahce hope your issue will solve, and one of your site is this: https://elalmacen.cl/software-de-punto-de-venta/, I am not able to check the Theme version on it, If the Theme version is old then update it as well and on it you are using the cache as well so please check it after removing the server, site and browser cache.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/05/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Yes, Porto WordPress is fully compatible with the latest version of the WooCommerce 3.6.4.

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Yes Porto WordPress theme. Already created a support ticket.Here is the details.#49940 Theme options Setting export/import issue.

Hi,

OK, Then please be patience, once the issue will resolved you will get the reply of your ticket until that please be patience.

Thanks.

Hi,

Please follow the instructions showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Thanks.

Hi,

No, You can only use the single License of the Theme for the single site/domain, If you want to use the Theme on 10 different sites/domains, you have to purchase 10 different licenses of the Theme, this is Envato Policy you may wish to confirm from them as well: https://help.market.envato.com/hc/en-us

Thanks.

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site on mobile after removing the mobile browser cache.

@media(max-width: 991px){
#header.sticky-header .main-menu-wrap {
    display: none !important;
}
}

Thanks.

Great job support.

Could you please help me with 1 more thing?? i’d like to add the search field on mobile only under the header like this, this website also uses woocommerce porto theme but i cant find this option anywhere yet.

Regards

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid Customization services or hire a developer.

Thanks for your understanding.

Hi,

You can not directly edit the portfolio page as because it is an archive page and you can not edit the archive page directly. In Construction Demo, Portfolio Custom Post Type is named as Project and it has been set from Appearance >> Theme Options >> Portfolio and Appearance >> Theme Options >> Portfolio >> Portfolio Archives as showing in the below given screenshots, So if you want to set the same setting, Please set your Portfolio setting as showing in the screenshots given below:

1. https://pasteboard.co/IgKLves.png
2. https://pasteboard.co/IgKLF5g.png

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/05/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please edit the po file of the Theme language and finds and change the translation as per your requirements and then generate the mo file from the po file and replace both at the same place and it will work for you, Please see this screenshot: https://pasteboard.co/IgKG2iv.png

And as showing in the above-given screenshot, this word is coming from wp-content/themes/porto/single.php file.

You can use this software for editing the po file and also generating the mo file from that po file: https://poedit.net/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/08/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please download the very latest version of the plugin 6.0.2 from this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
then Login into your WP-Dashboard, Go to Plugins and delete the old version of the plugin and Install the latest one on your site and check your site after removing the browser cache.

Thanks.

Hi,

Please download the very latest version of the plugin 6.0.2 from this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
then Login into your WP-Dashboard, Go to Plugins and delete the old version of the plugin and Install the latest one on your site and check your site after removing the browser cache.

Thanks.