28309 comments found.
how to make footer the same height for little content page? I need the footer always at the bottom with same height. thanks,
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Ticket Number: 86712. This sticky footer has been requested since 4 years ago and you mentioned it will be added. Please review this ticket, thanks.
my my-account page is missing the left menu and it’s pointing to my-account-2. There’s other my-account page that looks normal. can you tell me how i can select different page for my-account? I’m using the latest wordpress. I prefer not to file a ticket(taking days) and appreciate if you can let me know here. Thanks
nevermind, I found the setting. thanks
Thanks for letting us know 
Hi,
How can I change “Highlighted Text Color” (When selected a text in posts)? I think there was an option to set, but I can’t see it now.
https://machoscarf.comI mean this blue Highlighted: http://prnt.sc/nvj39g
Hi,
You need to use Custom CSS. Please take a look at the link below.
https://www.w3schools.com/cssref/sel_selection.aspHi guys,
I’m having the same issue as MOFFZAR above. I’m having an issue as well updating changes on the page. While I see the changes while logged in as admin, on the front, public side, they’re not being reflected.
Please help.
Thank you for a great theme so far!
Best, Hansel
Never mind on my case. It was a server side issue.
Thanks for letting us know
All my product pages all started looking weird. Not sure what just happened.
Nevermind it was Yoast for woocomerce
Thanks for letting us know
I seems to have a problem saving or updating the website. And recently happened 2 days ago. I can edit it but I can’t update or save the editing. I have disabled all unrelated plugin which are not included with the theme but it doesnt help.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I have extend the Support, but till now assistance I received.
Hi, is it possible to customise a product’s box text? For example if I want to add a “out of stock” text next to the name of the product. Thanks
Hi,
It’s not related to Flatsome. You can move that by using Woocommerce hooks. Please take a look at Woocommerce docs.
Hello Team,
I had just submitted ticket via contact author section, please check and suggest some solution.
Thank you
Hi,
Your ticket #86598 will be replied soon.
Don’t see any option to align center element inside a row/column would like to center align the images I added to the columns
Hi,
You can align everything with the “Text align” option in column settings.
I have version 3.8.1 installed and when I go to Dashboard->Updates, it says all of my plug-ins are up to date even though 3.8.3 is available. I don’t have a problem manually updating the theme, but I’m wondering why it isn’t detecting that there is an update? I would rather not have to watch themeforest every few weeks to make sure there isn’t a new version released. Thank you.
Hi,
It’s related to Wordpress. There may be a plugin or a setting (in wp-config.php, functions.php, etc. files) which prevents the theme updates. If you successfully activated Flatsome, you should see the update. Please also try to click on the “Check Again” button in Dashboard>Updates.
Thanks for your reply. Does it make a difference if there were updates available (that I applied) for the default Wordpress themes, but not Flatsome?
How do I edit the FAQ block that is on a theme I chose? All it says is Block “faq-accordin” not found
Hi,
Please create a new block and give it a name (FAQ – Accordian) then paste the shortcodes below.
[accordion] [accordion-item title="What are the delivery charges for orders from the Online Shop?"] Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante. [/accordion-item] [accordion-item title="Which payment methods are accepted in the Online Shop?"] Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante. [/accordion-item] [accordion-item title="How long will delivery take? "] Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante. [/accordion-item] [accordion-item title="How secure is shopping in the Online Shop? Is my data protected?"] Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante. [/accordion-item] [accordion-item title="What exactly happens after ordering? "] Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante. [/accordion-item] [accordion-item title="Do I receive an invoice for my order? "] Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante. [/accordion-item] [/accordion]
Hi,
The option sticky add to cart on the product page is awesome. But i cannot choose variant options like sizes or colour in the add to cart popup, can you add this?
Hi,
I’ve forwarded your request to our developer team.
Thx!
Are you going to add this?
How do you change the order of portfolio items to newest first, or re-order them another way?
Hi,
Can you submit a support ticket here?
If I want to tweak the animation when closing the sidebar/mini-cart in mobile. Is this the correct CSS class? Its a bit hard to find in inspect mode.
.mfp-ready.mfp-removing .mfp-content { -ms-transform: translateX(-270px) !important; transform: translateX(-270px) !important; opacity: 1 !important; }
Hi,
Can you submit a support ticket here?
Hi there
please check my ticket nr. 86479
Hi,
I’ve forwarded your request to our Help Desk. Thanks for your patience.
Thank you, I am waiting
how can i fix this? Item Purchase Code: why is this a problem with only woocomerce login and coupon error
Use of Mutation Events is deprecated. Use MutationObserver instead. flatsome.js:71:7680 jQuery.Deferred exception: g.blockUI is undefined @https://www.diamondcrystalmusic.com/wp-content/plugins/woocommerce/assets/js/frontend/checkout.min.js?ver=3.6.4:1:90 l@https://ajax.googleapis.com/ajax/libs/jquery/3.3.1/jquery.min.js:2:29375 a/</c<@https://ajax.googleapis.com/ajax/libs/jquery/3.3.1/jquery.min.js:2:29677 undefined jquery.min.js:2:30930
coupon and login on the check out.
Hi,
Can you submit a support ticket here?
i sent one 5 days ago and got a support expired message.
Hi there, ( i purchased your theme why do i need to purchase support on a theme that should work after updating!
- This is an auto-generated message -
Unfortunately, the system found your license support entitlement to be expired. Kindly extend your support time limit and create a new ticket.
Ticket status: Closed
How do I renew my support?
Hello, I have a question: does the theme work with Polylang for Wordpress (the PRO paid version)? In the comments I did not see you mentioning it, only Hyyan WooCommerce Polylang Integration. Thanks!
Hi,
Pro version of Polylang is an extended version of Polylang. Hyyan WooCommerce Polylang Integration is for Woocommerce support. So, yes Polylang Pro should work fine with Flatsome.
So Polylang for Wordpress should work too?? I’ve tried Polylang + Hyyan on a website before buying your theme but it gives me problems with variable products.. Would you reccomend Polylang or WPLM? Thanks
Hi there,
How can I make the Woocommerce Shop page Full width. Right now my products look like there in a container.
Hi,
You can do that with Custom CSS.
Thanks for the reply, I have tried
.woocommerce .content-area { width: 100%; } .woocommerce .widget-area { display: none; }
However this code does not work and my products still show within a container. Can you please provide me with a css code.
Hi i have tried custom `CSS but it isn’t working.
.woocommerce-page .widget-area { display: none; } .woocommerce-page .content-area { width: 100%; }
This is the code i tried.
Can you provide me with a CSS Code please.
Hi i have tried custom `CSS but it isn’t working.
.woocommerce-page .widget-area { display: none; } .woocommerce-page .content-area { width: 100%; }
This is the code i tried.
Can you provide me with a CSS Code please.
Hi,
Can you submit a support ticket here?
Hello, do you have any roadmap? 
Hi,
Yes, we always have a roadmap. There will be a new version released soon which focused on performance and speed of Flatsome & UX Builder.
Any ETA abot updates? also, do you have a public roadmap? Or just inhouse?
I want to sell physical goods but giving free download for all digital items to premium member, while giving little access of download to certain digital items for normal member. Can your theme do that?
Hi,
Flatsome doesn’t have an integrated membership feature. But you can use a 3rd party plugin for that.
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