Hi,

Please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
and then follow the steps showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Hope your issue will solve and if not then please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

It is not the Theme issue, It is your Child Theme Customization issue, and the files path issue, Please read this thread: https://stackoverflow.com/questions/5364233/php-fatal-error-failed-opening-required-file

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/04/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Your purchase code is already activated on site: https://development.purpletech.com.br
that is why you are facing this issue, Should I reset it?

Thanks.

Thanks! Is there any way I can do it myself?

Hi,

There is only one way, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

Thanks.

Hi,

Can you please make sure that you are using the very latest version of the Theme and Plugins, If not then please update it and check your site after removing the browser cache. Hope you will not find the issue, Otherwise, we have to debug your site and for that, you have to contact us via our support system with your site WP Admin and CPanel Login details but after extending your support extension because your 6 months of support period is expired from 22/03/2016. According to Envato support policy, renewing support is required for further support.

OR you can try/test the latest Theme without any third party plugin on a fresh new WP, you will not find the issue.

Thanks for your understand.

Thanks for your reply. I followed your advice and started a fresh WP install with the most recent theme version and created a variable product with different images for the different variations and the problem was gone.

However, when I then imported my previous installs theme options – the JavaScript errors and symptoms reappeared on this test product. I believe disabling the setting “Enable Image Popup” under “WooCommerce > Product Image & Zoom” causes the problems I outlined in my first comment.

I’ve now restored my previous install and enabled the above setting and the problem no longer exists.

Just thought I’d let you know so you guys can have a look for yourself.

Thanks

Hi,

As you said, “I followed your advice and started a fresh WP install with the most recent theme version and created a variable product with different images for the different variations and the problem was gone.”

It means there is no issue in the Theme but the issue was because of your old Theme Setting which may be because of the third-party plugin or because of your Custom work, So please use the latest Theme on a fresh new Install.

Thanks for your understanding.

Hi,

Can you please contact us through our support system with your site WP Admin Login details and also share the screenshots of the issue with your support ticket so we will check and solve the issue for you or provides you the solution.

Thanks.

Hi,

Please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
and then please make sure that to Install and Activate all the Theme required/recommended plugins before Importing any Demo and then follow the steps showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
I am sure you will not find the issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and Import the Demo for you.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Porto WordPress uses WP Bakery as the default Page Builder and you will find it in the Theme Package .

Thanks.

Hi there, thanks for the info. I see it has colour swatches, and Mega Menu with images. Are they all included, or did you use an external plugin for these options?

Also, the sidebar ‘filter’, I can see on the shop pages that it appears on a phone. Is this simply a checkbox that enables it to be there?

Hi,

You can easily set the color swatches and mega menu using Theme Options, no need for any third party plugin for it.

Yes, It is simply the checkbox that enables it to be there.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

I think you have some mis-understanding, Please check the speed result of Home Classic Demo: https://gtmetrix.com/reports/www.portotheme.com/6sd7EW5m
It’s 95+, and Porto has the default functionality of Speed Optimization Wizard and you can use that Option for Speeding up your site and also Porto is Super Fast Theme, But the speed depends on many of the Other Factors as well, So you can use any Cache plugin as well.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

On Shop/Category Pages there is an Option for setting up the Ajax Add to Cart from Theme Options, You can check it on my test site here: http://hubdatasolutions.com/pearl/porto/shop1/shop/
but on single product page there is no Option for setting up the Ajax Add to Cart.

Thanks.

Ok thx for your response.

Seems odd though, all other major themes support single page Ajax Add to Cart…

Hi,

We will add this in the feature request list .

Thanks.

Hi,

Yes, you can, If you want to use the same Theme on 10 different sites/domains you have to purchase the 10 different licenses of the Theme, This is Envato policy you may wish to confirm from them as well.

Thanks.

Wonderful got the idea.

I have seen your YouTube Porto support videos Channel.

It helps a lot understanding the shop theme well. Keep up the great work & more supporting video will be hugely appreciated.

Best regards

Hi,

Thanks for your appreciation and kind words, Yeah we are working on some more exciting videos and you will find it soon, you can share your own idea for the video as well, .

Thanks.

Still facing the issue , I have send you my WP and cPanel credentials as well by email , here in inbox as well

And send you the details through support system as well

Hi,

I have just contacted the Technical/Customer Support department and they told me that till now they have not received your any single ticket, Please see this screenshot: https://pasteboard.co/Ih6qh36.png
and Please make sure to create the support ticket properly via our support system here: http://portotheme.com/support

Thanks.

Hi,

For using Google Maps you have to put your own Google Map API in Theme Options, Please read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052776--15-google-map-issue-api-key-

And the issue you are facing is your Google Map API issue, The current URL loading the Maps JavaScript API has not been added to the list of allowed referrers. Please read more about it in the below given Google Map Docs:

1. https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error
2. https://cloud.google.com/docs/authentication/api-keys

Thanks.

Hi,

Now please be patience, once your ticket will resolved you will get the reply of your ticket.

Thanks.

Issue appears to be resolved with the theme update you did. Thank you very much for your fast attention to this matter! Great job!

Sound’s Good! and thanks for your appreciation.

Hi,

Awesome! We are so excited to hear Porto has helped make the website building journey a good one. That is exactly what Porto and this team are all about, Stay tuned for more exciting features coming soon!!

Thanks.

Sound’s Good!..

Hi,

Can you please contact us via our support system with your site WP Admin and CPanel Login details so we will check it for you, Normally it is the server side issue, You can read in the below given articles as well:

1. https://stackoverflow.com/questions/8028957/how-to-fix-headers-already-sent-error-in-php
2. https://blog.templatetoaster.com/cannot-modify-header-information/
3. https://thisinterestsme.com/headers-already-sent/

Thanks.

Hi,

This is not the Theme issue but this is your WP and DB issue, You can find more detailed info here: https://stackoverflow.com/questions/30753674/error-while-sending-query-packet

I would suggest you to contact your host and report them the issue. They should be able to fix it.

Thanks.

Thank you !

Most Welcome!..

Hi,

Sorry for the inconvenience, but this is because of the Price changed of the Porto WordPress Theme and that email sent by Envato. You can always check the change log of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Thanks.

Hi,

1. Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the value in the given code as per your requirements and check your site after removing the browser cache.

#header .searchform {
    border: 5px solid red !important;
}

2. Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the value in the given code as per your requirements and check your site after removing the browser cache.

#header .searchform-popup .search-toggle {
    color: orange !important;
}

3. Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the value in the given code as per your requirements and check your site after removing the browser cache.

#mini-cart .cart-items {
    background-color: yellow !important;
    color: green !important;
}

Thanks.

Thank you for the quick response, some more question

Where do I change the text like “Search” oder “All Categorie”

where do I remove the link to “woman shoes” “50% off fashion”...?

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check your site and provides you the solution and also please provide us the screenshots of your issues via our support system as well.

Thanks.