Hi,

Please download the very latest version of the plugin 6.0.2 from this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
then Login into your WP-Dashboard, Go to Plugins and delete the old version of the plugin and Install the latest one on your site and check your site after removing the browser cache.

Regarding the Style of the Banner Text, This has been set using Custom CSS, after updating the plugin, Please edit your home page you will find all the Custom CSS set under WP Bakery CSS Option as showing in this screenshot: https://pasteboard.co/IgK9pH0.png
as showing in the given screenshot you have to cut all the CSS from there and paste it at the very bottom of the page under CSS option as showing in this screenshot: https://pasteboard.co/IgK9KyO.png
Finally save changes and check your site after removing the browser cache, hope your issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hello

Thanks for your quick response and the fix. Appreciated.

I updated WPBakery Composer. Removing the custom css from WPBakery’s css area and placing it in the themes area fixed the problem. What I would like to know is… why have you disabled the default area for custom css and replaced it with the theme’s own area? This seems like extra unnecessary bulk code that adds to the amount of memory the theme is taking up. Why fix a problem that did not exist in the first place? There will be a lot of people using your theme that won’t realise that they now need to do this. All that extra code and for what exactly? more memory is taken up by the theme and the theme taking longer to load.

This additional CSS area seems like bulkware to me. I would prefer it if I could turn this feature off and leave the CSS where it was originally, to be honest.

Regards

Hi,

Sorry for the inconvenience, But this is not the Theme issue, This is WP Bakery issue and we already reported it to the plugin support as well, and they told us that they will try to fix it with the upcoming plugin update, and we are here to help all of our Customers, do not need to worry.

And sound’s good! That your issue has been solved.

Thanks.

Hi,

I have just tested your site and it is working perfectly fine at my end, Please see this screenshot: https://pasteboard.co/IgK6nk7.png
It must be the cache issue at your end nothing else, Please once check your site after removing the server, site and browser cache, Hope you will not find the issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

This is because you have translated the Theme language files into the Italian language, Please edit the po file of the Italian language and finds and change the translation as per your requirements and then generate the mo file from the po file and replace both at the same place and it will work for you, Please see this screenshot: https://pasteboard.co/IgK1Xy3.png

And as showing in the above-given screenshot, this word is coming from wp-content/themes/porto/inc/functions/layout/breadcrumbs.php file.

You can use this software for editing the po file and also generating the mo file from that po file: https://poedit.net/

If still you are not able to solve it then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, Porto WordPress is fully ready to be used in Spanish, After purchasing the Theme you just have to contact us via our support system we will provide you the Theme Language files and you just have to place those files under wp-content/languages/themes and it will work for you.

Thanks.

Thanks, I already bought the theme. How do I request these files for translation? Thank you

Hi,

Please download the latest Theme Spanish for Spain Translation files from below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change your site language from there as Spanish for Spain and save changes and check your site after removing the browser cache.

Thanks.

Hi,

Please contact us through our support system with your site WP Admin and CPanel Login details so that we will check and solve the issue for you.

Thanks.

Hi,

Please go to Appearance >> Widgets >> Footer Top Widget and you will find Porto Block Widget used in it and under it you will find the Block Slug name as showing in this screenshot: https://pasteboard.co/IgE6YJg.png
which means the particular section is coming from Blocks, So you have to go to Blocks and finds edit the particular Block and change anything as per your requirements: https://pasteboard.co/IgE7jWgp.png
& https://pasteboard.co/IgE7Pli.png

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-

Thanks.

Hi,

1. Please go to Appearance >> Widgets >> Woo Category Sidebar and use Filter Product By Price Widget and check your site after removing the browser cache, Please see this screenshot: https://pasteboard.co/IgCdzVQ.png

2. Please go to Appearance >> Widgets >> Home Sidebar and you will find Porto Block Widget used in it and under it you will find the Block Slug name as showing in this screenshot: https://pasteboard.co/IgCeK2c.png
which means the particular section is coming from Blocks, So you have to go to Blocks and finds edit the particular Block and change anything as per your requirements: https://pasteboard.co/IgCmmrG.png
& https://pasteboard.co/IgCmTgw.png

And please see this video: https://www.youtube.com/watch?v=N343v5u4WP4

Thanks.

Hi,

1. Please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

2. Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-

Thanks.

Hi,

No, you can not use this option with theme. This Options is only work with the WP default themes like twenty sixteen and others.

To show the excerpt, you can use only Theme Options >> Blog & Post Archives >> Enable the Show Excerpt option.

Thanks.

Hi,

But theme’s excerpt does not provide the ability to enter custom text. Anyway, we are happy with the current situation and I already have made changes.

This is fine for now.

Thanks,

Sound’s Good!..

Hi,

Sorry to say that but this is third party plugin and the plugin author will help you so please ask plugin author to solve the issue for you otherwise, if you want our paid Customization services you have to contact our Customization team.

Thanks.

Hi Support,

The problem is solved…

I fixed the issue by turning off this option stripe payment gateway plugin By using Apple Pay, you agree to Stripe and Apple’s terms of service.”

" Enable Payment Request Buttons. (Apple Pay/Chrome Payment Request API)

Hope someone else can use this solution also.

Regards

Sound’s Good!
And surely it will help other’s as well

Thanks for sharing it with others as well.

Hi,

First of all thanks for showing your interest in Porto WordPress.

1. No, Sorry to say that but by default, the Icon of the Search will appear on the mobile version of the site and user have to click on it for the pop-up of the search form, You can check all our Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/

2. Yes, You can easily add the Currency Switcher in the Top Header of the site using Theme Options.

Thanks.

Hi,

I have just tested your site at my end and it is working perfectly fine, Please see the below given screenshots, It must be the cache issue at your end nothing else.

1. https://pasteboard.co/IgAH5JO.png
2. https://pasteboard.co/IgAH6qG.png

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but we have no plan to set the Theme on Promo so you have to purchase it on its regular price.

Thanks.

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Oke thanks

Most Welcome!..

Hi,

First of all thanks for showing your interest in Porto WordPress.

You have many reasons to Choose Porto WordPress. Some are listed below:

1. Ultimate WooCommerce Features.
2. Extremely well Optimized for Speed Performance
3. Powerful Theme Options.
4. Always Keep updated.
5. Best Customer Support. etc.

And you can check our all live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/

You can check some video as well and we launch video frequently on our Customers demand: https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber

And you can only use the Single License of the Theme on a Single Domain/Site, If you want to use the same Theme on 10 different Domains/Sites then you have to purchase 10 Licenses of the Theme and this is Envato Policy, you many to confirm from them as well.

Yes, you can Install and use the Theme on multisite as well for testing purpose.

Thanks.

Hi,

Yes, Surely, You can Import the Same Demo on your site and then Customize for yourself as per your requirements.

Thanks.

Thanx

Most Welcome!..

Hi,

Can you please share the screenshot of the newsletter you want to set the background image so that I will provide you the exact solution if possible.

Thanks.

yes, demo1 home page https://prntscr.com/ntp5lg

Hi,

Please copy and paste the below given CSS code to the Home Page Custom CSS Option and change the Image URL in the given code as per your requirements, It will work for you.

.sidebar-content .wpcf7-form .widget_wysija {
    background-image: url(https://cdn.newsapi.com.au/image/v1/28811c1…) !important;
}

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

As you know that we have used WooCommerce Plugin for shop purposes in our Theme and WooCommerce has its default functionality for the shop. So there is no option in the Theme and WooCommerce Plugin for the purpose you want, You have to use any third party plugin for it.

Thanks.

Hi,

Please make sure that you are using the latest version of the theme and all plugins. We have already tested the theme and there is no issue in the theme like this.

If your issue will not be solved then please contact us through our support system so we will check and solve your issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand